5/5
TrustpilotReeds Rains Blackpool Emily McNeill
Reeds Rains Blackpool
Trusted Agent profile · Stoke-on-Trent
Reeds Rains Hanley reviews in Stoke-on-Trent
★★★★★
2,015 reviews across 2 platforms
17 Piccadilly, Hanley, Stoke On Trent, ST1 1EN, Stoke-on-Trent, ST1 1EN
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Stoke-on-Trent, at 17 Piccadilly, is rated 3.7 out of 5 across 2,015 reviews on two platforms.
Reviews
Every review we hold for the Stoke-on-Trent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotReeds Rains Macclesfield
I recently exchanged on my first house purchase using Reeds Rains in Macclesfield Cheshire. Sue Wood and her team have been a delight to deal with, answering all queries promptly and proactively chasing up everything that needed tying up on both sides to make for a smooth process. Highly recommend.
1/5
TrustpilotArranged a viewing
Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔
Agent replied · 23 October 2024
Hi Samantha,We understand your frustration with the missed appointment. It's disappointing when things don't go as planned, especially when it comes to important events like viewings. We value your time and will take your feedback seriously to improve our communication and scheduling processes.Regards,Reeds Rains
1/5
TrustpilotThe Property Management Side is Appalling
I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.
1/5
TrustpilotWeird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Agent replied · 23 October 2024
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Agent replied · 23 October 2024
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
5/5
TrustpilotExcellent professional service from Jack in Liverpool…
Jack Owens from the Liverpool Branch was fantastic. At very short notice made himself available. Showed us around the properties we asked and another one he thought we would like. We were leaving the next day and asked to view two of them again. It was no bother. He was friendly, professional and knowledgeable. Excellent service. Thanks
5/5
TrustpilotReeds Rains Woodseats Branch
When selecting an estate agent to sell our house we chose a long-established company (Reeds Rains) and an experienced team (Woodseats branch). We were right to do so. Many thanks to Angela for managing the sale, and the rest of the Woodseats branch for their tremendous support. Alan D.
1/5
TrustpilotI had an extremely unsatisfactory…
I had an extremely unsatisfactory experience during my stay in a property managed by this company in Leeds. They consistently ignored my requests for maintenance, addressing broken equipment, and heating issues. Each time I brought up these concerns, I was told that my requests would be forwarded to the landlord, and that was the end of it. It became evident that their approach appeared to prioritize the landlord's interests over those of the tenant.I had specifically requested direct contact with the landlord, but this request was consistently refused, which only exacerbated the situation.My overall experience with this company has been disheartening, and I felt that my concerns and needs as a tenant were not taken seriously or adequately addressed. This has left me with a sense of frustration and disappointment, and I would not recommend their services to others based on my experience.
5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
5/5
TrustpilotBangor ReedRains went…
All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.
5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
1/5
TrustpilotCrossgates Branch
An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.
5/5
TrustpilotI highly recommend Reeds Rains for selling a property
Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much
4/5
TrustpilotWe are very satisfied with the help …
We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb
Agent replied · 23 October 2024
We appreciate your kind words and are thrilled to hear about your positive experience at our Bridlington store. It's wonderful to know that our team, including Miles, was able to provide you with helpful and friendly service. We strive to create a welcoming environment for all our customers, and we're glad you found it so.
5/5
TrustpilotMartin and team sold my house
Martin, Fiona and the Ballyhackamore team informed me of the process, updated me along the way! Marketed and sold my house. Very happy with the service they offered.
Agent replied · 24 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know you were kept informed and felt confident throughout the process. We appreciate your kind words about the team's efforts.
5/5
TrustpilotMichelle Beaumont n team are very…
Michelle Beaumont n team are very helpful. From property viewing to price negotiation with the vendor, they have done a lot to get the things done.
Agent replied · 24 December 2024
We are delighted to hear about your positive experience with Michelle and the team. We appreciate your kind words and are glad they were able to provide you with such excellent service throughout your property journey.
5/5
TrustpilotAlison & Donna
Alison & Donna went above and beyond in securing our very first home. I honestly can not fault anything. They have both been so efficient in responding to emails and phone calls whenever i had a query to anything. Thank you so much ladies. You are both Superstars.
5/5
TrustpilotExcellent service , prompt attention
I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond
5/5
TrustpilotAlways kept us informed of what was…
Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.
Agent replied · 24 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to keep our clients informed throughout the process and are glad that our efforts resulted in a smooth and successful sale.
4/5
TrustpilotA Nice Letting Experiance
I am dealing with Katie Sales Manager at Rhyl branch. She is quite accessable as compare to other team memebers. However, I consider this branch far better than any other agent in the area.
Agent replied · 23 October 2024
Hi there,We appreciate your kind words about Katie and the Rhyl branch. It's great to hear that you found Katie approachable and that you consider the Rhyl branch to be superior to other agents in the area. We value your feedback and will share it with the team.Regards,Reeds Rains
5/5
TrustpilotExcellent service from all at Reefs…
Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.
5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
5/5
TrustpilotHats off and thanks to Reeds Rains Rhyl
Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.
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