Reeds Rains Hanley reviews in Stoke-on-Trent

★★★★★ 1/5

Trustpilot

AWFUL experience, choose another agent.

AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.

Sarah · 20 November 2021

★★★★★ 1/5

Trustpilot

Very disappointed in Reed Rains…

Very disappointed in Reed Rains Evesham, sale of my house took far longer than it should have due to their lack of due diligence (which they claimed was there strong point) sale fell through twice, I had to push them for communication every week and all they kept saying was “we have put a call in? We have sent an email” Best bit was with in 30 minutes of Me telling them I had exchanged I received their bill!!!Would not recommend unless you are prepared to wait and chase them every step of the way

Colin · 10 November 2021

★★★★★ 5/5

Trustpilot

Sale of house

Very happy with the service provided by Reeds Rains. We have been kept up to date regularly on the progress with the sale of our house. We have regular calls and emails . All the staff are helpful and professional. Would definitely recommend.

Pam · 3 October 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Cheadle- you are all…

Reeds Rains Cheadle- you are all amazing.I can honestly not thank them enough, they have made the whole process of renting feel effortless.A big shout out though to Tony, you have been great. Excellent communication, responsive and helpful. Always professional, knows his job well and gets things done. Always cheerful and a friendly voice on the end of the phone. A huge thank you Tony.

Tracey · 29 August 2021

★★★★★ 5/5

Trustpilot

Excellent service from reeds rain

Excellent service from reeds rain, Karen knight our go to person was brilliant and kept us informed all the way, would recommend reeds rain to anyone selling or buying, brilliant service from beginning to end 5 star service

Kevin · 15 December 2024

★★★★★ 5/5

Trustpilot

Highly recommended.

We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.

Janey · 18 May 2022

★★★★★ 5/5

Trustpilot

Tom and his team at Reeds Rains, Rhyl Branch

Tom and his team at Reeds Rains, Rhyl branch have been very professional, always happy to help and have kept me updatedthroughout the process of selling my property, would definitely recommend them

Heather · 2 July 2024

★★★★★ 1/5

Trustpilot

We bought a house and were promised by…

We bought a house and were promised by the Manager that the house will be cleared of all rubbish. We still found rubbish and kept on requesting them to clear and they were not interested.I am surprised after reminders and so many reminders they ignored.Try to avoid if you can, can not be trusted.

Waz · 9 March 2024

★★★★★ 5/5

Trustpilot

Jake and the team are so helpful and…

Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks

Lynda · 2 August 2022

★★★★★ 5/5

Trustpilot

Sue has been a fantastic support to me…

Sue has been a fantastic support to me since the day I joined the Liverpool branch Reed’s rains. I always trust her to let me know what’s going on and she is fantastic at getting issues sorted both big and small. She’s so easy to speak to

Jennifer · 3 August 2023

★★★★★ 5/5

Trustpilot

Selling our property

You have been very helpful in every way and have sold our property for us for which we are very grateful.

Mrs · 28 April 2026

★★★★★ 5/5

Trustpilot

5 star service

Dan has been fabulous all the way through our journey of selling our dads flat. We couldn’t have asked for a better estate agent. Will highly recommend

Jessica · 18 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

AVOID AT ALL COSTS!!4 years ago the council came to inspect the property to make sure the house was suitable for living in. After finding numerous issues they put together a long list of maintainence problems that needed sorting within a month. Reeds rains act as the middle man between my landlord and myself and after endless phone calls and the works still not been done 4 years later, I have had to get the council involved and now the local MP due to there incompentance. I never get up dated, myself and the land lord have been repeatedly lied too, phone calls and emails not returned, refusal to speak to a manager, messages to the manger to call never returned, a call regarding broken boiler and no hot water (I have a son) resulted been told in "boil the kettle and fill the bath that way (I have a one cup kettle for starter ffs!), my sons asthma aggrivated by the damp and mould unresolved issues in the house, leaks in the house never attended too, same contractors coming a to do quotes in the works 4 times in the last 4 years with no work actually starting, the wall crumbling in my sons room, leaks in the roof.... I could go on an on to the point where this review would end up been a book.The property management team for reeds rains are an absolute disgrace!! Not one of them would be able to tell the @rse from a hole in the ground.Reeds rains... Get your bloody act together!!!! Landlords pay you a monthly fees to do a job and that job never gets done.I have rights as a tenant and this tenant is sick to the back teeth of all the lies and incompetence. I am now taking my case further!!Reeds Rains.... As for you reply below, the issue is with your company, not the landlord. You are the middle man as said before and it is you who have neglected to pass on the correct information to all parties as well as ignoring the issues and allowing this to continue for 4 years. The senior has called me and continued to lie and was called out on then tried to back track on what she said. You need to stop passing the book and do you jobs!

Kerry · 3 September 2021

★★★★★ 1/5

Trustpilot

Customer should come first

Asked to view a property they said it will take five days then they said if interested it will take four months for the tenant to leave and purchase the property and would only accept a very inflated price I don’t think they are interested in selling the property or that’s how they made me think whoever is in charge of this company needs to get a grip because there staff don’t seem to have the company’s interests first,very disappointed at the service

Headache · 2 September 2021

★★★★★ 1/5

Trustpilot

Used Reeds Rains Congleton branch as lettings agent

Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!

Albert · 15 August 2021

★★★★★ 1/5

Trustpilot

Liverpool office is a disgrace

Liverpool office is a disgrace. Don’t return calls, ignore emails. Tell you lie after lie When you chase them up the person you originally spoke to is convenient off sick, ask to speak to the manager and they are convenient not in the office either. Staff are just rude every member of staff. Actually told me someone had left yet I seen them in the office the following week. They are a joke and you feel like they just sit there thinking of ways to upset people just horrible.

Kieran · 12 August 2021

★★★★★ 1/5

Trustpilot

Will update complaint progress.

Did not see me or try to contact me for a viewing appointment when I was parked outside for an hour. Proven by the tenant and car tracker to have been there twenty minutes prior to appointment and forty after. Initially told (not a direct quote) 'It's one of those things, nothing we can do about it'.In advance, produced an extensive document and proposal for the owner to decide whether or not my circumstances made me eligible to even apply for the tenancy. Not read or passed on by Alistair in the Chesterfield office, who over the phone was clearly reading my script for the first time. Potential wasted time, travel, other opportunities and costs.Complaint lodged, (they are members of the The Property Ombudsman service)At this point I cannot recommend a landlord or tenant to trust the level of their competence in applying customer services.Will update complaint progress.UPDATEReeds Rains asking me for personal information and more details of the case via TrustPilot. Do they have so many formal complaints in one day at Chesterfield that they cannot keep track of them?

Johninkelham · 11 August 2021

★★★★★ 1/5

Trustpilot

Abysmal company

Given 1 star but would give zero. Awful company. Our letting agents for 6 years. Passed all house inspections and never missed a rent payment. We were evicted in May when the landlord decided to sell the property which was fine. Reeds Rains offered us no properties to help us relocate. 3 months after moving out we are still waiting for our deposit back but are being told the landlord is making a "claim". They have given us no details of the claim, will not let us contact the landlord directly and despite the landlord not returning their correspondence, will not help us with the deposit holding company to return our deposit. Pemberton branch. Little more than daylight thieves.

Martin · 6 August 2021

★★★★★ 1/5

Trustpilot

Was super getting me a flat and helping…

Was super getting me a flat and helping me out and was super when living in the flat. Give notice like I was meant to moved out handed keys back cleaned full flat before moved out, left the flat in the same way the flat was left for myself. Get a email 2 month later telling me that I owe them £1450 because of damages and also because of wallpaper falling off walls.. even tho I didn’t once decorate in that flat and the carpets was already dirty when moved in. They was things already left in the house when I moved into the property and then I get told I left them. I asked them if they had a invoice for when they moved me into the house for the person to ignore my email. My washing machine blew up when living in the flat phoned them up told them about it I got told to get rid didn’t get any help getting a new one like they said they would! Got my own so taken my own with me when I moved out and got told I apparently stole there washing machine when the washing machine was left in the flat blew up and they was told about it. I then try ring someone about the situation and no one phones I have taken photos of the flat when I moved out the property of what state it was in and they don’t want to know. Bridlington branch!!

Emily · 5 August 2021

★★★★★ 1/5

Trustpilot

THE WORST

THE WORST! Complete disregard for anyone except themselves in there office with their cheap suits on. Very unprofessional. Reported a broken shower in a fully managed property that I’ve just paid £7000 up front for and 12 weeks later I still have no shower. Never get a response to emails or phone calls. Messed up my moving in day. All my stuff was packed and movers booked went get the new keys only to be told no paper work had been done and I’d have to wait another two weeks!! Now with no where to live in the mean time and money waisted on the movers. The lads in the office thought it was funny and had zero apologies for the monumental mess up.

Jennafer · 3 August 2021

★★★★★ 1/5

Trustpilot

Horrible exploitative company that don’t care about their tenants

Moved into our property in April 2024, mould round the bath, oven filthy inside, yellow stain on the mattress, no working washing machine for over the first 2 weeks of the tenancy, despite multiple requests for a fix, and you’d think this would be something the landlord would check before the move in date?

George · 21 June 2025

★★★★★ 1/5

Trustpilot

Terrible letting agent.

Been renting from them now for near on 6 months and the service is terrible.Getting any maintenance done is a complete farce and the communication of the staff leaves a lot to be desired. It seems common practice for them to just lie and or pass the blame on for everything.Reeds Rains Staff member Ms. Lorna Fieldson has done nothing but lie and change excuses since day 1 of tenancy. Even lied to the council / environmental health who eventually got involved after 5 months of excuses from Reeds Rains and the Landlord.I WOULD ADVISE EVERYONE AVOID LETTING FROM THIS ESTATE AGENT.

Mr.C · 29 July 2021

★★★★★ 5/5

Trustpilot

Local Estate agents

Whatever you're doing, either buying, selling, renting or renting out a property, you can get all the information and help you need with the knowledgeable sales staff at your local ReedsRains. Nothing is too much trouble, they go the extra mile.

Mrs · 10 October 2024

★★★★★ 1/5

Trustpilot

I was checking for the flats and…

I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.

Sachin · 23 July 2021