Reeds Rains Hanley reviews in Stoke-on-Trent

★★★★★ 1/5

Trustpilot

Reeds rains is the worst estate agency…

Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.

Jincy · 26 September 2023

★★★★★ 2/5

Trustpilot

Terrible customer service skills

We are currently looking for a rental property and reeds reins have a few we’d like to view. It’s a shame they’re shockingly terrible at customer service skills. I’ve tried to contact Wakefield, Morley, Castleford & Ossett branches about viewings and none of them get back to us. I’ve sent emails for viewings through right move, directly emailed the branches and called and had no response. Called branches and either had no answer or been told I’d get a call back, never received a call back. I’ve not once received a reply to the many emails I’ve sent to them. I did manage to get one viewing through them after 3 emails, 2 viewing queries (through right move and their own website) and calling twice to be told I’d receive a call back, the third time I waited on the phone to speak to someone as I knew they wouldn’t call back. After we’d finally secured 1 viewing, we wanted to make sure they accepted pets, so I replied to the email Elliot sent confirming the viewing…no response. So I ended up calling to confirm. I’m unable to call during work hours, this is why I rely on emailing, which shouldn’t be an issue to send a simple response. My wife called about another property and was told, “none of our current properties accept pets so we can’t help you”. Didn’t take any details incase any came through that did accept pets. Just looking through my emails and the queries I’ve sent to them and had no response, I’ve sent 11 and had no response. Funnily enough the house we currently rent is being sold hence why we are moving, advertised by Reed Rains. I’m sure they expect us to be at their beck and call for viewings etc now they need us to be flexible and responsive to them.

D · 19 September 2023

★★★★★ 5/5

Trustpilot

5* for Maria @ Reids Reins, Rothwell!

I recently purchased a property through Reids Reins in Rothwell, Leeds. Maria Hammill was the lady I dealt with most out of the team and I couldn’t fault her service at all! From waking up early and giving me access to the property (for a second viewing) before she started her shift to sending me little pictures and updates of things that had been done in the house whilst the purchase had been going though, she was amazing! Thank you so much!

Abby · 17 February 2022

★★★★★ 5/5

Trustpilot

(Review for Reeds Rains

(Review for Reeds Rains, Pemberton, Wigan)We received excellent service from start to finish. Our initial valuation by Jemma showed thorough research and knowledge of the area. We had a few issues higher in the chain, which Emma was always on hand to help us with and chase up. Great communication throughout. The mortgage broker Sandi (embrace financial services) based n branch is extremely helpful and helped make that side of things really easy for us. We can’t thank them enough for helping us sell our house and get into our new property, and would not hesitate to go with them again. Would definitely recommend.Estelle and Gary Mc

Estelle · 13 February 2022

★★★★★ 5/5

Trustpilot

Outstanding service from start to end

Outstanding service from start to end! After looking for a property to rent for quite a while, I turned to Reeds Rains! Shelby from the Castleford branch has been absolutely amazing. She managed to find the perfect property to match my needs.Not only did she take away all the hassle and stress of moving, she also made the move happen fast! Great communication skills throughout, very pleasant and polite, and you can clearly tell she’s passionate about her career. Thank you so much Shelby, you’ve been an absolute godsend.10/10 service, I’d highly recommend using Reeds Rains.

Adele · 12 February 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Rothwell Branch

I've had dealings with Reeds Rains in Rothwell for over 12 years, the level of service from Greg and his team is outstanding. I can honestly say I've never dealt with an estate agency quite like this one. They are all willing to go above and beyond for the customer.To this end I have to specifically mention Maria Hammill. Maria recently helped me sell my house, there was nothing that was to much trouble for Maria, her customer service was exceptional, she passed all levels of expectation. If you live in the Rothwell area and are looking to sell a property I would highly recommend working with Maria.

Adrian · 12 February 2022

★★★★★ 5/5

Trustpilot

Alison Whiteside Super Agent!

The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX

JM · 19 May 2022

★★★★★ 5/5

Trustpilot

Recently purchased our new home with…

Recently purchased our new home with Reeds Rains ( Hebden Bridge ) . Sam Williams and the team could not of been more helpful and accommodating 😊. Sam always got back to me in relation to any inquiries ( unfortunately there were many 😂 ) , in a professional and courteous manner . Therefore, helping to reduce the normal stress and worries when buying a new home 🏠 Would definitely use Reeds Rains in the future 😊

Julie · 1 July 2022

★★★★★ 1/5

Trustpilot

St Helens branch

St Helens branch - very clearly they appear to be writing their own reviews. I have dealt with 5 x different estate agents so far and without doubt these were the worst by some margin and when I use the word worst I am aware of it’s implications. Unprofessional, poorly trained and rude staff - had an absolute nightmare experience buying a property through them. My advice would be to use someone else or/and look at all the negative reviews to gain some idea of their level of professionalism. Impossible to give a minus score but I would have if it had been possible. Amateurs!!

NG · 6 September 2023

★★★★★ 5/5

Trustpilot

Would highly recommend!

I sold my house with Reeds Rains Pemberton and used their suggested solicitors (Stephenson's). We were so pleased with their customer service, professionalism and efficiency over our selling process. There were some bumps in the road and complications that arose (never from our side) but they were handled extremely well by all, especially Emma. We are now happy in our new home, all thanks to the support that we received throughout from Reeds Rains - they really did go above and beyond!

Emma · 25 January 2022

★★★★★ 1/5

Trustpilot

No respect for tenants, choose anywhere else

Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!

Charlotte · 30 August 2023

★★★★★ 5/5

Trustpilot

Great service

As a landlord I feel that Reeds Rains offer and provide a service that suits the needs of any landlord. I rely on them more than most as I am not local to the properties in Liverpool they look after and having tried other local agents I now feel comfortable that my properties are in good hands. Thanks to Susan Poland and all the team

David · 3 August 2023

★★★★★ 5/5

Trustpilot

I am writing this review to express my…

I am writing this review to express my gratitude to Reeds Rain Hazel Grove. Dealing with branch manager Dean Brandreth is making my house purchase very smooth. He always gets back to my emails promptly. If I have any questions or issues to the sellers he will pick it up very quick and get back to me pretty quick . As the sellers are not residing in the UK anymore he had to sort out few issues after my survey . He has been very professional, responsive and understanding . Couldn't ask for a better service. Highly recommended

Narinenorris · 4 January 2022

★★★★★ 5/5

Trustpilot

Highly recommend

I am writing this review to express my gratitude to Reeds Rains St Helens following Steph visiting my home yesterday to complete a valuation on my property. What an asset she is to this branch. I have used Reeds Rains in the past to purchase my current property and couldn’t of asked for a better service at the time, however yesterday, Steph went out of her way to provide me with support and ensured that I had everything I needed. She was super patient and I cannot thank her enough for everything. Steph contacted me beforehand to confirm the visit which again was reassuring having been let down by other local companies. She went out of her way to ensure that both my children felt included and allowed my daughter to ask any questions during this time. Please pass on my thanks to her and I will continue to promote this wonderful estate agents to friends and family moving forwards.

Heather · 16 December 2021

★★★★★ 1/5

Trustpilot

Poor experience

Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.

Reeba · 14 August 2023

★★★★★ 4/5

Trustpilot

We felt in good hands

We felt at ease and happy to sell our property with Reeds Rains.

E · 5 March 2026

★★★★★ 1/5

Trustpilot

Chaos, inexperience, under qualified

Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!

NA · 10 August 2023

★★★★★ 5/5

Trustpilot

Many thanks to the Pemberton branch of…

Many thanks to the Pemberton branch of the Reeds Rains team, especially Jemma, Nicky, Emma and Alan (the sales person who dealt with the viewings on our property). Their professionalism, knowledge and help shone through from our first meetings. From five viewings of the house four offers were made on the same day and this resulted with an offer being accepted within one day! Whenever making a telephone call to their office you can always guarantee a friendly and helpful reception.

Aud · 24 November 2021

★★★★★ 5/5

Trustpilot

Reeds Rains St Helens Branch

Completed on my first house last week and Jane from the St Helens branch couldn't have been any more helpful! Definitely would have been a more stressful experience without your help so thank you so much Jane, I really appreciate it!Always so friendly and really on the ball. Other colleagues in the office also always willing to help/pass messages on etc, if Jane wasn't available, so thank you to everyone else as well.I'll definitely be using Reeds Rains again in the future and will recommend to friends and family!Many thanks,Rhianne

Rhianne · 12 November 2021

★★★★★ 5/5

Trustpilot

We recently bought our house through Reeds Rains Bamber Bridge.

We recently bought our house through Reeds Rains Bamber Bridge and had the amazing Alison help us from the very start and right until we collected the keys. Alison was extremely helpful and was always on the other end of the phone for any advice or if we needed to go to the house again. As we were reaching completion she was on the ball and in discussion with the seller, solicitors as well as me and my partner to ensure we completed on the agreed date. She really took us under her wing as we were first time buyers and didn't have much of a clue so we were very grateful to have her throughout the process.

Aimee · 8 November 2021

★★★★★ 5/5

Trustpilot

Good customer service and patience

Zoe and Ellie at the St Helens branch has been of great help to me. Zoe was quick in asking for permission from the landlord, dealt with all my enquirers and persistent phone calls just to help get my rented property. It ha s been a stressful journey for me but as soon as I met Reed rains everything has been smoothly. Ellie on the other hand, made sure everything was settled and acted on swiftly and accordingly. In all. I will like to thank all the team in Reed rains both in Nottingham and St Helens.I will 100% recommend them.

Miriam · 5 November 2021

★★★★★ 5/5

Trustpilot

Reeds Rains Halifax

Emily was fantastic throughout the whole process, she was friendly and professional throughout and was able to find out answers to any of our questions in a timely fashion. Emily was able to keep us up to date with the purchase of our recent property and chase the solicitors on both sides which helped considerably especially when our solicitor sent the details through to a wrong email address at the firm. Having a person who we could trust and pass the information onto the sellers and relay back with helped through the whole process and sped things up as much as possible. Would definitely recommend using them to anyone else and in particular Emily.

Robert · 5 November 2021

★★★★★ 5/5

Trustpilot

Jane Kerrigan at Reeds Rains

Jane Kerrigan at Reeds Rains, St Helens is probably the most helpful and friendly person I have ever met. The purchase and sale was lengthy and troublesome to say the least. However, Jane was always there to guide me through the process and give me advice. The quality of customer service that I received was exceptional right from making an offer until completion. I would highly recommend Reeds Rains, St Helens and in particular Jane. Thank you

Matt · 13 April 2022

★★★★★ 5/5

Trustpilot

Recently moved into a new property with…

Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!

Farrah · 30 October 2021