Butters John Bee Land Stoke-on-Trent reviews

★★★★★ 1/5

Trustpilot

Don’t use the Crewe Office

I have bought and sold 16 houses and have never come across such incompetence as this Crewe estate agents. We are 48 hours from completing on a property they are selling and no one will speak to me. We haven’t even exchanged contracts as the vendors solicitors will not return calls. It is up to the estate agents to chase Solicitors and vendors and keep purchasers informed and not ignore them. I will take further action against them.

P · 2 August 2021

★★★★★ 1/5

Trustpilot

It is the worst state affect I came…

It is the worst state agent I came across or heard offThey will rip you offNever responded to my queries (phone calls, messages and visits) with actions except very little and after you suffer a lotProperty was not as advertisedThey did not fix hot water leak and I paid £700 extra in my bill until I insisted on them fixing the issuesProvided several false claims of damages to the property and claimed damages for faulty items that were not in the property and I had to fight with them for long time until we ended up in charging me >£500 for claim that the property was not cleaned when I left which was a false accusationI am going to contact the ombudsman suing them for fraud and false accusations and causing lots of stress to usIf I can file a case I will do but I will ask a solicitor firstDon’t use this state agent They will rip you off

Emad · 8 May 2024

★★★★★ 1/5

Trustpilot

unable to get hold of staff to talk…

unable to get hold of staff to talk about issues or late rent. you can ring 10 times and no one answer. lots of good staff left the company.

Hossam · 3 February 2026

★★★★★ 5/5

Trustpilot

Thanks to Butters Carlo Marchionne

My many thanks to everyone at butters John bee, for the most fantastic service I received from start to finish of my house sale. Maxine Parton was absolutely brilliant and so professional throughout, thanks again Carlo Marchionne.

Carlo · 2 June 2019

★★★★★ 5/5

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Carol Yearsley

I work along side carol Yearsley as a roofing contractor for butters John bee as I do for a lot of other estate agents but out of everyone Carol is the most effective person of getting back to me and always sending the correct information I need to price and then complete a job excellent to work along side and definitely an asset to butters 👍

Lee · 9 July 2020

★★★★★ 5/5

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Big thank you to Liz Thompson and her…

Big thank you to Liz Thompson and her amazing team in property management - since taking on our properties, nothing has been too much trouble - keep up the good work, Liz & Co!

Clare · 23 June 2020

★★★★★ 5/5

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I am selling my house with Madison…

I am selling my house with Madison Emery-Hyson, she has been a god send! The amount of running around and hassle she had to put up with from my housing association was ridiculous and I can guarantee that she needs a pay rise!!!!!!!!!!! She constantly kept me up to date and would email me (what seemed to be) out of her normal work hours and it was always a pleasure to chat to her.

Tracy · 8 February 2022

★★★★★ 4/5

Trustpilot

Good Experience

Good Experience, special thanks to Chelsea for arranging a video call for the viewing as we could not be there at the Property. Also, the whole process of completing the forms online has been quite smooth

Zeeshan · 30 July 2019

★★★★★ 5/5

Trustpilot

I have just recently used BJB to obtain Tenants

I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.

John · 29 November 2019

★★★★★ 1/5

Trustpilot

The most disgusting agency

This is the most untrustworthy and ridiculous company I have ever seen. I used BJB Crewe branch. Before handing it over to them, I was told that I needed to sell my property as soon as possible, otherwise I would use part exchange, they said please give them a chance and can stop the selling anytime when you need. When we saw the advertisement for my house appearing on the website, it lacked many of the advantages of the property, and the photos were incomplete. I needed to be reminded to add more to make the advertisement more attractive.Since a long time , no one has come to view the property, then I informed BJB that I wanted to take the property off the market for part exchange, at this time, they tell me there are two viewing appointments on her hand and arranged a couple to come very quick. Is this really a coincidence?However, when the couple come, they kindly told us that they had prepared to view the property a long time ago, but no one made arrangements. BJB did not fully assist me in selling my property, so I asked BJB to stop the selling and remove my property from all web pages immediately.Then BJB’s agent began not to answer calls, messages and emails, which affected my property’s inability to conduct part exchanges. Therefore, the quotation was lowered, and it was not resolved until I complained to the head office.At the end they also lied that they had brought four guests to viewing the property. If any of them buy my property, we will still have to give them a commission. They can do anything just for money,they do nothing but want to get everything, I would like to appeal to everyone not to use this company, this is the worst decision in life.

Chris · 19 April 2024

★★★★★ 5/5

Trustpilot

I would highly recommend butters John…

I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.

Vinny · 18 September 2021

★★★★★ 5/5

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My experience with Butters John Bee has…

My experience with Butters John Bee has been excellent. I found a property I was interested in renting and they were in contact with me straight away. The communication was constant and clear and having one person manage my application made things so much easier. Grace was extremely helpful and kept me up to date throughout the process. Very friends and supportive. Would highly recommend

Ali · 23 July 2020

★★★★★ 5/5

Trustpilot

Amazing agency

Very happy with everything, Grace was amazing she was very attentive and friendly. She help us finding a home fit for us. Would definitely recommend this agency to everyone. Thank you so much Grace :)

David · 30 October 2019

★★★★★ 5/5

Trustpilot

I am currently in the process of buying my first home

I am currently in the process of buying my first home and Lily at the Hanley branch has been extremely helpful. Any questions I have had have been answered quickly and nothing is too much to ask!

Keeley · 21 October 2024

★★★★★ 5/5

Trustpilot

I found that Charlotte and Hayley were…

I found that Charlotte and Hayley were a great help and kept me informed through out all the process, Very professional and would recommend these 2 any body in the market.Thanks youAaron Sidhu

Aaron · 25 May 2020

★★★★★ 5/5

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I’m a roofing contractor who works with…

I’m a roofing contractor who works with a lot of estate agents across the country I do all the maintenance for them and out of all of them people I speak to Stacey is by far the best always polite and switched on and most importantly to me she’s always prompt and clear about all the contracts she passes me many thanks Stacey

Lee · 6 November 2020

★★★★★ 5/5

Trustpilot

Speedy and efficient

Lots of contact with Danielle recently who has been really helpful with some tricky changes regarding renting out my house. Very quick responses and super efficient at getting things done. Thank you Danielle.

Darren · 25 March 2020

★★★★★ 5/5

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I am an overseas landlord and have been…

I am an overseas landlord and have been using Steve at bjb Crewe for the last three years. Their service is great and their timely ness second to none. Thank you Steve and team.

Geoff · 17 October 2019

★★★★★ 1/5

Trustpilot

Awful

We had an awful experience marketing our house with BJB Congleton last year and would advise any potential seller to avoid, or at least deal with another branch of the company. Unprofessional and amateurish, with poor attention to detail regarding property details and dates. Communication with the staff, often diverted via a questionable 'Concierge service', was extremely difficult (other estate agents commented on this too). Details of the sales contract were misrepresented to us at the beginning. Totally agree with a previous reviewer that confidentiality of personal details, or more precisely the lack of it, was a concern and remains so even after leaving. Since terminating our contract we are relieved to now be with a far superior estate agent in Congleton.

Shirley · 24 March 2024

★★★★★ 5/5

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Denise Mellor Sales Negotiator is…

Denise Mellor Sales Negotiator is extremely knowledgeable and helpful. Very professional.

Liz · 3 July 2023

★★★★★ 5/5

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Grace Thompson has been absolutely…

Grace Thompson has been absolutely amazing throughout my experience. She’s been really informative and made the process for my tenancy easy and stress-free. Highly recommended letting agent, especially if you have Grace!!

Gina · 19 June 2020

★★★★★ 5/5

Trustpilot

We have used Butters John Bee on…

We have used Butters John Bee on several occasions, and they never fail to offer excellent customer service. I would highly recommend Corrie, she goes above and beyond ensuring everything runs smoothly.

R · 19 June 2020

★★★★★ 5/5

Trustpilot

Just a few words to express thanks to 2…

Just a few words to express thanks to 2 members of the BJB staff who recently dealt with my queries efficiently and satisfactorily.Firstly, Carol Yearsley, who after hearing about the plumbing issues at the property, quickly arranged for your contractor to call me within the hour to arrange a visit to address the problems.Well done, her confident and knowledgeable manner was very evident in our conversation. Liz Thompson spoke to me yesterday, and again was very efficient in the way in which she discussed and set out to explain the issue of tenancy renewal. Many thanks to both.

Mr · 9 June 2020

★★★★★ 1/5

Trustpilot

No Response at all !

This is extremely disappointing. I have not received any response from your rental department at Crewe despite multiple phone calls, emails, and messages, including assurances that I would be contacted.

Lei · 3 January 2026