Butters John Bee Land Stoke-on-Trent reviews

★★★★★ 5/5

Trustpilot

My experience with butters John bee has…

My experience with butters John bee has been amazing! Marcin dealt with myself he was the most helpful kind and down to earth person from start to finish! I couldn’t have asked for a better negotiator he is amazing. I really appreciate the service I received from Marcin, nothing was to much and he communicated to high standards with myself any questions i had wasn’t to much for Marcin, everything was dealt with to perfection. I would highly recommend butters John bee and Marcin to anyone,

Haley · 7 February 2023

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I rang this morning with an initial enquiry and spoke to Jenna Stelfox; I must say that after months of contacting letting agencies; I have a decent understanding of the customer service they offer over the phone which is poor at best. However, Jenna not only delivered the bad news I was expecting (owner will not allow pets) In a positive way but also went the extra mile for me; treating me a valued customer, irrelevant to the fact the property I enquired about was not the one for me. She offered me empathy and had a clear understanding of our difficulties in finding the rite property. She went on to give fantastic advise and explained what she would do for me in this property hunt. I have come away from the call feeling she has set a precedent that other company's should look to follow. I look forward to see if she can find us the rite property. Thanks again Jenna.

Jason · 17 July 2020

★★★★★ 5/5

Trustpilot

My family is relocating during the…

My family is relocating during the pandemic and I can't stress enough how difficult it is. I am so grateful to the Butters John Bee's team, specially Lucy Strassmann who helped me find the perfect home for my family in this difficult period.Moving homes is hard enough and with all the restrictions felt like I wasn't going to find the right place. Lucy was so helpful and patient with all the questions and the process was quick and simple. Thank you again for helping us find our new home.

Karen · 9 July 2020

★★★★★ 5/5

Trustpilot

Fantastic!

Contacted the office and spoke to Michael Ferris who was wonderful to deal with throughout the whole process. He dealt with every query and issue we had efficiently and professionally from constant contact regarding updates to every aspect that needed to completed. Would highly recommend! A fantastic service!

Matt · 16 June 2020

★★★★★ 5/5

Trustpilot

Good lad.

Young lad called Fin showed us around a house on Saturday. Very polite nice guy who has followed up with us and given us a few more possibilities to stew over after the house we viewed wasn't quite right for us.

Bryan · 16 February 2026

★★★★★ 5/5

Google

Paul assisted in the sale of a commercial building on our behalf. Could not fault Paul, he kept us updated throughout the process and was extremely efficient and diligent. Thank you Paul

Paul · 18 December 2024

★★★★★ 5/5

Trustpilot

BJB have been excellent at managing my property

BJB have been excellent at managing my properties during this crazy Covid time. Carol Yearsley in particular has gone above and beyond in dealing with the management of properties where tenants have been furloughed or have lost work and have been unable to pay their rents on time. Carol has liaised with myself and the tenants to find a way through and it has been such a great help to both the tenants and myself to have her to sort it!Thanks Carol!

Enormousju · 27 May 2020

★★★★★ 5/5

Trustpilot

Excellent 5 Star Service

Rebekka and Christian provided and excellent 5 Star service.Both were very courteous, professional and knowledgable and extremely helpful throughout the process from start to finish.It was a refreshing experience to be able to work with an Agency and experts that fully understood and addressed my needs.I would not hesitate to recommend.

Justin · 7 February 2019

★★★★★ 5/5

Trustpilot

Very Professional Service

Recently moved to the area used Butters and Jenna Stelfox was amazing so accomadtkng and nothing was to much trouble. She makes time for you in her busy day and the staff in the office are also very helpful in spring out and queries or issues.Would I recommend???BIG YES

Matk · 22 December 2019

★★★★★ 5/5

Trustpilot

Rental staff in local NuL office

I have been dealing with Abi who manages rentals. Being new to this I found Abi, Lydia and team exceptionally helpful, guiding me through all the hurdles to successfully get a tenant in place last October.Now during the Covid 19 pandemic, I worked with Abi to get my house rented. Nothing is ever too much, there when I call and despite limitations she has worked to get my property relet. A huge thanks Abi, BJB has a very dedicated employee

Val · 28 April 2020

★★★★★ 1/5

Trustpilot

Very poor attitude and service

We moved into a property on the 8th November, reported maintenances issues straight away (windows not closing, faulty shower, door handles faulty). We called Butter John Bee Crewe multiple times to chase this up and was passed onto the property managers each time (Lacy and Ben) both said they would sort this asap every time and call back. Each time we have not had a call back from either them and had to re chase this up. We’ve now lived in this rented property for almost 5 weeks, the windows were only just fixed last week and everything not fixed yet. When speaking to the contractors who came out to fix the windows, they had said they’d only been made aware of the issue a few days prior despite us reporting them weeks before. The service and attitude of property management is not great at all. We are paying for a service each month and we’re not getting it, this is absolute ridiculous and I wouldn’t recommend anyone to go with this estate agents when looking for somewhere to rent.

Robin · 11 December 2024

★★★★★ 5/5

Trustpilot

I couldn't be happier with the service…

I couldn't be happier with the service that Rebecca has given me she went out of her way to give outstanding customer service especially through the Covid 19 Period and my situation, I would highly recommend butters John bee and Rebecca and her team thankyouKind regardsMr James Richards

Jim · 8 April 2020

★★★★★ 5/5

Google

An overall, outstanding customer service received from BJB. I approached BJB to help obtain another tenant for the property. Nothings changed in anll that time and they Continue the consistency to deliver an outstanding level of service. Great customer service!! Thank you Paul, Fay and Reuben.

Varinder · 17 April 2024

★★★★★ 5/5

Google

I used BJB to market and find a tenant for my small commercial premises. Paul Jeffries and his team were very efficient, reliable, professional and extremely helpful. They found a tenant, drew up the lease and answered all my queries in a speedy manner. They kept me and the new tenants informed throughout the whole process.

Trevor · 25 August 2023

★★★★★ 5/5

Google

I have used BJB for my commercial property requirements on a number of premises for many years, including finding tenants, rent review valuations and general commercial advice. I have always found Paul Jeffries and his team to be extremely professional, helpful and efficient and would strongly recommend them to anyone considering instructing commercial estate agents locally.

Graham · 25 August 2023

★★★★★ 5/5

Trustpilot

Quick and easy process

Quick and easy process! I'd just like to specifically thank Lydia for constantly going out of her way, (even working on her day off!), and being so helpful with the process, despite the few difficulties we had along the way (due to technology). Your help is greatly appreciated :)

Danielle · 2 September 2019

★★★★★ 1/5

Trustpilot

I put my house on the market 1 week ago…

I put my house on the market 1 week ago with another agent. Since then I have received at least 30 calls from BJB telling me they have customers on their books looking for houses like mine. An absolute scam! I have told them to stop calling but still the calls keep coming!

Stephen · 20 October 2025

★★★★★ 5/5

Trustpilot

Massive thanks to Benjamin who has been…

Massive thanks to Benjamin who has been a massive help with our property. As a new landlord you always want to have someone at the other end of the phone to help and advise you, and make sure you’re not going to end up in trouble. Benjamin has been quick and friendly and explained things in a way that makes it simple to understand and remember. I feel very safe knowing our property is in good hands.

S · 18 December 2020

★★★★★ 5/5

Trustpilot

We are currently going through the…

We are currently going through the buying process and butters John bee have been so helpful especially Patricia who has really listened to what we are looking for! Also Ben our mortgage advisor who is amazing and is always happy to answer our questions and talk us through the process

Consumer · 10 January 2024

★★★★★ 5/5

Trustpilot

Thank you!

Massive thank you to Chelsea at the Newcastle banch. Her customer service has been spot on. She has been so helpful when it comes to viewings and going through the process making it as easy as possible and I couldnt thank her enough. Definitely recommend to anyone 😊

Charlotte · 16 November 2019

★★★★★ 1/5

Trustpilot

AVOID!

Most definitely the most unprofessional and incompetent company I’ve ever had the unfortunate pleasure of dealing with.Whilst renting a property through Butters, I also tried unsuccessfully to arrange viewings/make offers on properties for sale with them.The rental side is abysmal. There’s literally no communication between Butters, tenants and landlords.No-one ever answers the phone, you’re left to arrange your own repairs/maintenance and they fail to turn up for appointments with no cancellation. There’s more but I’ll move on to the dreadful sales!I put a best and final offer in on a house, more than 10% over the asking price, a very competitive offer. I was told there were 3 parties involved and all 3 offers would be put to the vendor by lunchtime and I would get a call later in the day. 5 days it took! I rang the office repeatedly, either to get no answer, be put through to the useless concierge service or be told the agent would return my call. His response when I eventually got hold of him? Oh sorry I thought I’d called you before the weekend!Same agent arranged a further viewing with me, I arrived at the property to receive a call saying he’d made a mistake and he had no keys.Next viewing, he turns up rifling through his pockets, he’d left the keys at the office.Lastly I put a further offer in on a property, again over 10% above asking price. Unfortunately I was put through to the concierge service (waste of time) not one person followed up that offer! Imagine if you were the vendor? Did they even receive my offer? Who knows?Avoid like the plague!

Angela · 27 November 2022

★★★★★ 1/5

Trustpilot

AVOID THIS OFFICE AT ALL COSTS

Absolutely shocking service at the Crewe branch. We put an offer in for a property last week and apart from one 2 lined email confirming it had been passed on, we had no updates from the estate agent Ryan. We called regularly for updates but each time no one was free to speak to us but said they’d call us back as soon as they could. This never happened. After hearing nothing over the weekend (over 5 days later) we called again on Monday afternoon to be told the house had been sold on Friday. Not one person thought to email or call us to tell us our offer had not been accepted and if we hadn’t chased again we would probably still be waiting now! We have put a formal complaint in against the agent for his and the offices’ poor customer service but I’ll be very surprised if we get a response within the timeframe. Absolute waste of time and energy, I wish we’d looked at all the reviews first before arranging the viewing with them!

Emma · 23 November 2022

★★★★★ 5/5

Trustpilot

Thank you to Corrie

Thank you to Corrie, Emma and Steve who helped me find my new property quickly and made the process as quick and efficient as possible, returning calls and making themselves available as much as I needed. They did a great job and I would highly recommend them.

Claire · 27 February 2020

★★★★★ 5/5

Trustpilot

Lucy went above and beyond to make sure…

Lucy went above and beyond to make sure me and my partner got into the property when we explained we needed to be in earlier than originally expected. Communication was brilliant, always had a quick response to queries and could call. Thanks for all the help.

Jessica · 19 June 2020