Selectiv Stockton on Tees reviews

Thank you for providing the additional information. We have now been able to identify the property and understand what happened. I can completely understand why you were upset. You had agreed a purchase, things had progressed to solicitors and you were then told that the sellers had decided not to move for family reasons. Seeing a Sale Agreed board still at the property afterwards would understandably have made you question what you had been told. What I would like to reassure you about, though, is that Joe did not lie to you. He passed on the information that we had been given by the sellers at the time, and there would have been absolutely no reason for either Joe or Selectiv to deliberately mislead you. We were disappointed that the sale didn't proceed too. As the estate agent, we only get paid when a sale completes, so we certainly had nothing to gain from your purchase falling through. Where we did get it wrong was with the board. When the property was withdrawn, the Sale Agreed board should have been removed and unfortunately that wasn't dealt with. I can see how that added to the situation and I'm sorry for the confusion it caused. I hope this at least explains things from our side and reassures you that Joe was simply passing on the information we had been given at the time.

Thank you for your lovely review. We're delighted Joe was able to help you through the process of buying your first home. We'll make sure your kind comments are passed on to him. We hope you're very happy in your new home!

Thank you for your review. We are currently looking back through our Trustpilot feedback and wanted to respond to and clarify a couple of points raised here. We are pleased that you were happy with the service you received from Selectiv in relation to the sale of your property. We would, however, like to clarify that we do not have our own conveyancing department and would never suggest otherwise. We can refer clients who require conveyancing to a panel of independent solicitors, including a number of well-established and highly regarded firms. This service is entirely optional and our clients are always free to instruct a solicitor or conveyancer of their own choosing. Selectiv does not quote legal fees. Any quotation for conveyancing services is provided by the conveyancing provider or solicitor and is based upon the information and services required at the outset. Similarly, any additional legal fees that may subsequently arise are determined by the solicitor and are not charges made by Selectiv. We are sorry that you were disappointed with this aspect of your transaction, but we are pleased that you were happy with the estate agency service you received from our team.

Thank you for taking the time to leave us a review. We're delighted that you found our team polite, helpful and professional, and that you felt we were positive and enthusiastic about selling your home from the outset. We also really appreciate your comments regarding viewing feedback. This is an important part of the service we provide and something we are continually working to improve, both in obtaining feedback promptly from viewers and passing this back to our sellers as quickly as possible. Thank you again for choosing Selectiv and for your honest and constructive feedback.