Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReeds Rains Chester le Street have…
Reeds Rains Chester le Street have given me fantastic service. I have remortgaged through their financial advisor Rachael Bolam and she was professional, knowledgeable and made the whole process easy while saving me money to boot. They are also currently marketing my property for sale, the photos are superb as are the staff on the office who are really proactive and good at keeping us updated. Would recommend them to friends and family without a doubt.
Michelle · 19 April 2018
★★★★★ 1/5
TrustpilotHORRENDOUS!
HORRENDOUS!! Avoid avoid avoid!Do not go through this agents to rent a property they treat you absolutely disgusting! Always to busy to answer calls, never want to help with any issues but can’t wait to take your money Avoid at all cost
Lorna · 23 July 2019
Agent replied · 24 October 2024
Hi Lorna - would you be able to let me know which branch you have been trying to get hold of? Thanks
★★★★★ 5/5
TrustpilotSimply the Best - Hartburn Team
The Team in Hartburn office have been amazing, I cannot express my gratitude enough to them all. Outstanding service, caring, sensitive and overall made my experience a smooth, happy occassion.If anyone needs to sell, rent or purchase a House please please use Hartburn Team.You are truly the best agents in the North East.
Anna-Marie · 20 April 2023
★★★★★ 1/5
TrustpilotDont bother youll get more use out of…
Dont bother youll get more use out of concrete each person in the company doesnt have a clue what the other person is doing please avoid i beg you they do harass you ive had first hand experience
Dorris · 19 November 2020
Agent replied · 24 October 2024
Hi Dorris,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish, dealt with the Leyland office. Nicole, Chris and Lisa were all attentive and unlike other agents they returned my calls!
Leanne · 22 May 2019
★★★★★ 5/5
TrustpilotVery efficient service
Very efficient service. Easy process. Stated that would probably sell my house in a few days and that’s exactly what happened. Excellent service and got my full asking price. Would recommend.
Jack · 21 August 2024
★★★★★ 5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
Samina · 25 April 2022
★★★★★ 1/5
TrustpilotAwful
Awful! Turned up to view the property, couldn't gain access. No one from the company got back about rebooking. Now told the property is under offer so there's no point in viewing it. An absolute joke of customer service. Do not use! H.F.Garratt
Fay · 21 September 2018
Agent replied · 24 October 2024
Hi Fay,We apologise for your cancelled viewing. This was due to a contractor changing the locks and supplying us with incorrect keys. The house did receive an offer but as we explained on the phone, this is a repossession sale, so you were still able to reschedule the viewing and possibly place an offer yourself. Sorry for the mix up and any confusion.Reeds Rains
★★★★★ 5/5
TrustpilotI would like to thank the Reeds Manchester
I would like to thank the Reeds Manchester team for their total professionalism in the handling of the sale of my late fathers house.Massive respect to Jozeph especially who went far and beyond to make sure the sale went through smoothly.He’s a credit to Reeds Manchester.I would recommend Reeds Manchester to anyone buying or selling a house and I would not hesitate to use them again!
Junisa · 2 September 2021
★★★★★ 5/5
TrustpilotMorley Branch
Isobel smith from the Morley branch has been exceptionally helpful when it came to helping me find a house for me and my daughter she went above and beyond to make sure I had everything I needed and was super understanding even when asked a large amount of questions by myself, she has been super patient and I can’t thank her enough for her continued help and support
Farrah · 27 March 2021
★★★★★ 5/5
TrustpilotWe moved in to new property from Maidenhead
We dealt with Reddish office. Liberty, always pleasant to speak, made our move smooth and easy. We signed the contact in no time and got the keys.
Asif · 22 March 2018
★★★★★ 1/5
TrustpilotBeen complaining about maintenance…
Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.
Laura · 13 May 2021
Agent replied · 24 October 2024
Hi Laura,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
Mr · 23 September 2024
★★★★★ 1/5
TrustpilotAwful - renters avoid!
55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.
Euan · 13 October 2022
Agent replied · 24 October 2024
Hi Euan - I'm looking into this for you.
★★★★★ 5/5
TrustpilotExplained everything and very helpful
Explained everything and very helpful. Kept us up to date on all the stages and gave us valued advice.
Mrs · 31 January 2025
★★★★★ 5/5
TrustpilotBrilliantly dealt with
I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer
Liam · 28 February 2023
★★★★★ 5/5
TrustpilotFirst time landlord
Being a first time landlord was a very scary experience but Sonia and Lucy at ReedsRains had everything under control. Within the first week I had numerous viewings and after finding the right tenants for me, keep everything in place. Quick and easy from my end especially with these two in charge of everything.
Jason · 25 January 2023
★★★★★ 5/5
TrustpilotGreat letting agents
We used Reeds Rains in Rhyl as a letting agent.Joe and Sally helped us along,as we didn't really know anything about renting a property.Joe set up everything for us and made sure it all went smoothly.We even got a rental sorted from the day the property it was released.If you have no idea about renting property out,just pop in the estate agents,and ask for help,they are very friendly, pleasant people.I would recommend.... always.
Mrs · 8 March 2019
★★★★★ 1/5
TrustpilotAwful company
Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.
Abbie · 29 December 2020
Agent replied · 24 October 2024
Hello Abbie,We are sorry you have not been please with the service provided by Reeds Rains, customer service is of paramount importance to us. We believe you are currently in correspondents with our lettings hub and that the issues raised are currently being dealt with. If there is anything else, please contact our Newcastle-Under-Lyme branch on 01782 717273.Kind regards,Reeds Rains - Newcastle-Under-Lyme
★★★★★ 1/5
TrustpilotGreat from the start but your in your…
Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies
Mkay · 9 June 2021
Agent replied · 24 October 2024
Hi - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotThe housing market.
I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.
Jenny · 1 April 2022
★★★★★ 5/5
TrustpilotReeds Rains Nottingham - Good as always
Once again I have used Reeds Rains Nottingham to find a tenant. Lianna has been good as always, and the tenants are happy too
Chris · 6 August 2019
★★★★★ 1/5
TrustpilotReeds Rains Waterloovile. Tony
Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.
Stuart · 12 December 2018
★★★★★ 5/5
TrustpilotHeald Green Branch
Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley
Marc · 16 November 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
