5/5
TrustpilotOne word
One word - FANTASTIC!
Trusted Agent profile · Stockton-on-Tees
Reeds Rains Stockton-On-Tees reviews
★★★★★
2,071 reviews across 2 platforms
11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Stockton-on-Tees, at 11 Silver Street, is rated 3.7 out of 5 across 2,071 reviews on two platforms.
Reviews
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI had a mortgage appointment with Joe…
I had a mortgage appointment with Joe and he was extremely helpful and was always available to answer and questions we had as first time buyers which made the stressful experience a lot less stressful. All the staff at the Hillsborough branch was extremely helpful and professional and I would definitely recommend to friends and family
1/5
TrustpilotWe bought a property from Hanley Branch…
We bought a property from Hanley Branch in Stoke On Trent and were promised that the property rubbish was cleared out and the the Brach Manager confirmed this.But the rubbish was left in the cellar and after numerous request to clear it was not dealt with.We do find this very unprofessional and now he is even stopped communicating !
5/5
Trustpilot5* Service
We have had a positive experience selling our property with Reeds Rains Pemberton. Janet was with us every step of the way and has been amazing, we cannot thank her enough. I would highly recommend Reeds Rains if you are looking to buy or sell property.
5/5
TrustpilotExcellent service from Liverpool Branch…
Excellent service from Liverpool Branch all the staff are warm and friendly. In particular Sue Poland who looked after my flat and gave me great book recommendations too. As a landlord I'd thoroughly recommend using this company.
5/5
TrustpilotReddish branch very helpful
Jane at the Reddish has been really helpful and responsive helping me let out a property. I’ve been consistently kept up to date, and have been able to trust the team’s experience to sort out any problems which have come up
5/5
TrustpilotElliot from the Morley Branch was…
Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.
5/5
TrustpilotProfessional and Helpful
Professional and very helpful. Always responded quickly to calls and kept us updated regarding the property sale, advising us along the way
Agent replied · 27 December 2024
We appreciate your kind words and are thrilled to hear you had a positive experience. It's wonderful to know our team was able to assist you in selling your home. We strive to provide excellent service and are glad you were pleased with the outcome.
4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
Agent replied · 24 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
1/5
Trustpilot😡😡😡 IF ANYONE IS Tworst letting agents HINKING ABOUT USING…
😡😡😡 IF ANYONE IS THINKING ABOUT USING REEDS RAINS REDDISH LETTINGS DEPARTMENT 👎😡👎 THINK AGAIN A BACKED UP SEWER FROM ONE OF THEIR MANAGED PROPERTIES HAS BEEN REPORTED OVER A WEEK AGO WITH RAW SEWAGE ERUPTING FROM THE GRID AND SPREADING OVER NEIGHBOURING PROPERTIES SOAKING THROUGH THE LAWNS AND ENTERING INTO THE WATER TABLE WITH EXTREMELY FOUL SMELLING WASTEREEDS RAINS HAVE DONE NOTHING TO SORT THIS OUT 😡😡😡
3/5
TrustpilotCan never get through to the Reddish…
Can never get through to the Reddish office by phone. You always have to leave an email......,they respond to that
Agent replied · 24 October 2024
Hi Wayne,We understand your frustration with the difficulty in reaching our Reddish office by phone. We appreciate you taking the time to share your experience, and we will use your feedback to improve our communication channels.Regards,Reeds Rains
5/5
TrustpilotVery professional & excellent attention…
Very professional & excellent attention to detail resulting in 19 accompanied viewings in 10 days
Agent replied · 27 December 2024
Thank you for your kind words. We're thrilled to hear that you were pleased with our service and the results we achieved.
1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Agent replied · 24 October 2024
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Agent replied · 24 October 2024
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
Agent replied · 24 October 2024
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
5/5
TrustpilotAbsolutely brilliant service.
Reeds Rain, Didsbury have been absolute gem! I have had 2y+ experience with them and they have helped me as much as they can to find a property of my liking that suits my mortgage budget. It was a long journey but worth the wait. Everyone at RR are helpful, kind and thoughtful. I will definitely recommend RR and I will also be using them in the future, if need be. Thank you RR, Didsbury team.
1/5
TrustpilotWould not give one star awful
Would not give one star , Northwich your behaviour is shamefulTry to make you rent your home out on delayed completion with fake property developers.They keep viewers away trying to force your hand.AVOID at all costs if you want to sell your home !!!
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
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