Pattinson Stockton-on-Tees reviews

★★★★★ 1/5

Trustpilot

Auction leading to a 3-year legal battle and settlement

In May 2021, I embarked on what seemed to be a straightforward journey of purchasing a property through Pattinson at auction. However, this process quickly devolved into a 3-year legal battle that brought significant financial strain and immense personal stress to my family and me.Pattinson marketed the property as an auction sale with an undisclosed reserve price, only to later sell it to me below this threshold - and the courts later confirming they had no express authority to do so. Despite my commitment to the purchase, including paying a substantial deposit and Reservation Fee, Pattinson failed to complete the sale, and I did not receive a refund until about 2.5 years later after several repeated requests.Throughout this ordeal, Pattinson's representatives, specifically Bobby Myers and Vinny Dadhria, lacked clear, transparent and honest communication. In my opinion, this suggested to me that there was miscommunication at best and/or dishonesty at worst. My own experience, along with questionable practices found in online reviews, raises serious concerns about their business operations.The escalating damages and legal costs forced me to sell my previous home, leaving my family dependent on the support of relatives to avoid homelessness. Additionally, with a significant portion of our funds withheld and rising mortgage rates, our ability to purchase another home was severely diminished, delaying our plans to grow our family.After three years, we accepted a settlement offer from all three parties involved to conclude the litigation, but the loss of time, energy, and the intense stress we endured means that no settlement could ever fully compensate us.Although Pattinson were not entirely responsible for what had occurred, I urge anyone considering Pattinson to exercise extreme caution. If my experience is any indication, the process is fraught with challenges that should be avoided at all costs. If you do proceed, document every step meticulously, including recording all communications, and ensure you have sufficient funds in case legal action becomes necessary.Update: I have been asked to remove my review entirely, or else Pattinson "will have no hesitation in issuing proceedings without further reference". Apparently, my attempt to leave an honest review of my personal experience with Pattinson caused them to become protective of their reputation and have warned me of the potential for further litigation. Therefore, I am updating my review to clarify (1) there were two further parties to the litigation and the settlement was made by all three parties, and (2) Pattinson were not entirely responsible for what occurred.

DS · 29 August 2024

★★★★★ 5/5

Trustpilot

Excellent communication and service

The service we have received from Paula has been exceptional. The communication has been prompt and thorough throughout our sale and nothing has seemed too much trouble for her. Danielle in branch has also been very helpful with both our sale and search for an onward property. Will certainly be using the services of Pattinson in future.

Penny · 19 January 2023

★★★★★ 5/5

Trustpilot

Recommended Co

Jamie was excellent in assisting us with the auction purchase of our property. The whole auction process seemed daunting but Jamie and the rest of the team were always helpful and guided us through the process.

Amanda · 14 June 2024

★★★★★ 5/5

Trustpilot

I’ve recently been looking for my…

I’ve recently been looking for my forever home and can’t thank Lara enough for being so accommodating and honest. Her opinions and experiences went along way and really helped me with my decisions and doubts. Thank you so much Lara

Kayleigh · 31 March 2024

★★★★★ 5/5

Trustpilot

Highly recommended

From viewing a property to the offer process and beyond, Pattinson staff were amazingly efficient and understanding. Viewing was 100% in line with the 2020 / 2021 Covid rules and their communication through the offer process was spot on. If they said they'd do something, they did it. If they said they'd call me, they did. What more can you ask for. Thank you so much for everything

Steven · 11 June 2021

★★★★★ 1/5

Trustpilot

Had a valuation done recently I have…

Had a valuation done recently I have been trying to get a valuation for nearly a week I’ve phoned numerous times and still unable to get valuation also never know a valuation like this only 5mins spent at the property took photos and that was it 🤯

Lee · 20 August 2024

★★★★★ 1/5

Trustpilot

Rubbish

Service from start to finish was dreadful.No communication. A simple no chain sale took over 3 months without any reasoning why. Solicitor appointed by them was the same. No communication. When we did get info it wasn’t consistent. 2 grand fir a simple sale, no advertising, no sale board and took forever

Brian · 14 May 2024

★★★★★ 5/5

Trustpilot

Excellent friendly service

From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless

Amanda · 4 November 2022

★★★★★ 1/5

Trustpilot

Waiting over 4 months for a repair....

As a tenant of Pattinson's for several years now, I am continually surprised at their ineptness, time blindness and inability to follow through with some of the most basic and simplest of tasks.For example - I had a leak in my living room ceiling, which required a contractor to cut round a half metre square hole in the ceiling.Although my landlord is always prompt to agree repairs and Pattinson's have an array of effective and experienced contractors on their books, it all seems far too much for them to organise.I have waited 4 months for the hole to be fixed and I'm still waiting. This unfortunately isn't unique. I'm embarrassed to have guests in my home so i have cancelled Christmas as I have no doubt it wont be fixed by then and I do wonder how the hole will increase my gas and electric costs.The worst.EDIT:Pattinsons have responded to this on the same day but have not emailed me the timeline as stated below. The ceiling has been damaged for 4 months. The delay was caused by Pattinsons and not the landlord or the contractor.

Helen · 15 November 2021

★★★★★ 2/5

Trustpilot

Would not recommend to a landlord.

Recently found a tenant for my property, told me it was a middle age working family with a home owner guarantor. They then decided they didn’t need a guarantor and added an 18 year old on the tenancy agreement, both without consulting me first. Complained and was basically told nothing they would do and suggested I take out rent insurance if I was concerned.

Consumer · 9 March 2025

★★★★★ 1/5

Trustpilot

Awful experience

I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents

Gillian · 9 October 2021

★★★★★ 5/5

Trustpilot

Dealt with Carly and cannot fault her…

Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.

Steven · 1 May 2022

★★★★★ 5/5

Trustpilot

Perfect

Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.

Vicci · 19 October 2023

★★★★★ 5/5

Trustpilot

A good start

Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.

Damith · 14 August 2024

★★★★★ 5/5

Trustpilot

5* house sale

Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan

Mr · 28 May 2022

★★★★★ 5/5

Trustpilot

I Would like to thank Pattiinson estate…

I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know

Mr · 5 April 2024

★★★★★ 1/5

Trustpilot

Worst experience of my life

At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.

Elsie · 27 July 2021

★★★★★ 5/5

Trustpilot

The experience has been smooth and…

The experience has been smooth and stress free,there was no problem in the process.Elosie and the team are superbI will recommend this firm to friends and family.

Toyin · 24 August 2024

★★★★★ 5/5

Trustpilot

Exceptional service

The service we received was second-to-none, from the initial phone calls to finalising our lease. Sara, Alison and Stephanie particularly were great. They kept us informed every step of the way, either by telephone or email. Can't thank them enough.

Nathalie · 10 October 2024

★★★★★ 5/5

Trustpilot

Friendly and Kind

Carly went above and beyond to help me get a viewing. She called the vendor and persuaded him to let us go within an hour. Carly has a friendly kind manner. I felt at ease talking about what I wanted out of my new home.

Jask · 9 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional approach

Legal pack sent 2 weeks into viewing. When I asked can I not sell without a electrical safety certificate and sell it as is even though the solicitors said I could Pattinson said its law to have electrical certificate. Long story short wasted my time and very unprofessional. Got a phone call recently from them to say I can sell without....really fuming

Penny · 13 July 2023

★★★★★ 1/5

Trustpilot

The worst experience ever!!

The worst experience ever!! I have bought a property via auction but no one mentioned that it is a retirement property and I am far away from meeting the age criteria. Despite they had my date of birth and knew I am only 21 years old they sent me a contact to sign and changed me the reservation fee of 6k and they doesn't want to refund me. I am ready to sue them for misleading of information and misrepresentation.

Andrei · 5 May 2021

★★★★★ 1/5

Trustpilot

Law abiding citizens on universal credit refused

I enquired about a 3 bed property. My husband works fulltime and we have two young children and we are on universal credit. I was told that the landlord would not accept anyone on universal credit. I rang the agent to clarify that we couldn't even apply for the property because we are receiving universal credit. The agent said that they were sorry and it was the landlord's decision. We have always paid our rent, we have clear DBS checks we haven't ever had a speeding ticket and we would have had good references from our current landlord. I thought discriminating against DSS is unlawful.

L · 30 April 2021

★★★★★ 4/5

Trustpilot

Experience with Pattinson

My experience with Pattinson was great. Although it started slow , but on review, Helen Widdowson was understanding and supportive and in fact , managed to bring a buyer in , within a week’s time , which was amazing. Thank you Helen and team for getting us sold and move into our new nest. Happy days and best wishes. Rebecca Gill

Dr · 6 October 2021