Let2 reviews

★★★★★ 1/5

Google

BE WARNED!!!!!!! I was offered a property by Rupert. He reference checked me, received bank statements & guarantor details. Whilst viewing the property Rupert asked me to help move boxes from his car into the house - I helped him as he seemed pleasant enough - and I am a nice person. Rupert messaged me every day and communication was great. However, Rupert wanted to visit my current property - on his own - to inspect my current home. This is a home he has nothing to do with. I found this very strange - but agreed a time to meet Rupert at my house (I am a 24 year old woman who lives on my own - I felt this was very inappropriate). Rupert continued to bombard me with messages - which I responded too. On the day we agreed to meet at my house he rang me at 9:30am to chase me regarding an email he sent the previous night - I explained to him my grandfather is passing away in hospital - he was my priority last night - however I would see Rupert at my property at 3:30 pm the same day to sign paper work. His attitude towards me completely changed. He has also emailed me to ask if he could take me in his car to the other house once we signed the agreement? I told Rupert I found this all very strange on the phone. He then decided not to show up at my house at the agreed time - he didn't even have the decency to tell me he wasn't coming - when I contacted him he told me he "has been in the game 30 years and he didn't trust me"!!!!!!!! He received all documents/references and checks from employer and current landlord in a week - I personally think Rupert's intentions were untoward - coming to my house and then taking me in his car to another house? Totally inappropriate behaviour and unprofessional to not even turn up at an agreed time or have the decency to let me know you weren't coming. This company now has all my documents and bank statements !!!!!!!! I'd recommend no young woman to contact Rupert - I am now wondering what his intentions were with me in my house on his own - I am happy to provide evidence to anyone who would be interested in looking at Rupert's totally inappropriate behaviour towards me.

Eleanor · 25 March 2024

★★★★★ 5/5

Google

The best house letting agency ever. My wife and I and our children had a very nice experience stay in one of the properties managed by Let2. They were quite responsive to any concern we've raise, attending to issues withing hours and in one occasion, interestingly within the hour like an emergency response team. Lols! We really wished we could get a house from them in our planned new location but they said they didn't have houses in that area. Summarily, the house was fairly good and we enjoyed our stay. Then, moving out, processes with the agency was quite simple and straightforward. Michelle, responded to our demands in her usual wonderful and prompt manner, and our deposit was authorised within a week and we got paid full refund by the next week. Nice!

Obinna · 6 June 2025

★★★★★ 1/5

Google

If i could give no stars i would. Not only did let2 leave me with no hot water for 12 months. Failed to maintain building so was easily accessible to anyone without a key but also change the locks without a court order. They have no failed to respond to 6 emails, 4 telephone calls. Stay well clear of this company never know anything like it

Alan · 29 June 2025

★★★★★ 5/5

Google

Let2 company are understanding, and highly communicative. They are easily accessible and genuinely cares about the well-being of their tenants. Repairs are handled promptly and properly, and regular safety checks are conducted as required. Philip in particular was a genuine, professional, and always ready to help in any way he can,I would gladly recommend them to others.

Esther · 28 May 2025

★★★★★ 1/5

Google

The untrained staff who respond through email need to understand that it's 2024 now and rates have increased Edit: I can prove otherwise but you legitimately blocked my email after I showed you picture evidence of the new 2024 rates after being told a lower amount

Nathan · 30 May 2024

★★★★★ 5/5

Google

I've had a fantastic experience with Let2. They are professional, quick to respond, and incredibly easy to communicate with. Adam, in particular, has been a wonderful person to deal with, always approachable, helpful, and genuinely cares about resolving any concerns promptly. Highly recommend them to anyone looking for reliable and efficient letting agents!

Unmesh · 12 May 2025

★★★★★ 5/5

Google

Renting from Let2 has been a great experience! Adam, in particular, was a genuine, professional, and always quick to respond. Maintenance issues were resolved promptly, and the property was well-maintained and exactly as described. I would highly recommend them!

Darsana · 12 May 2025

★★★★★ 1/5

Google

These guys continually let the adjoining property out to noisy tennants. The latest incarnation has a penchant for slamming doors at 6am and three dogs that bark and howl all night. Previous tenants were similar with the added bonus of constant discos and fights. When you complain to Stockton Flats about the quality of their tennants they do nothing. In one instance they even said "there's nothing we can do", seriously? Nothing you can do about your tennants? You might as well give them the deeds to the house then in this case!

David · 16 April 2022

★★★★★ 1/5

Google

Waited 4 months for a new oven still currently waiting for it. had a neighbor/friend had to put up with nightmare neighbors for months who constantly disrupted the building once by setting off fireworks inside the building. Currently the building my friend lives in also Stockton flats, has 11 bedsits sharing one shower and two toilets in the whole building unacceptable hygiene conditions until recently

Trevor · 27 March 2023

★★★★★ 1/5

Google

Very expensive for an old-fashioned and uncomfortable room, single glazing, basic kitchen utensils, impractical bathroom...really too spartan.

Laurent · 16 April 2025

★★★★★ 5/5

Google

Very good support from team.so thankful ❤️❤️

Dinumol · 11 June 2025

★★★★★ 1/5

Google

Im utter shocked and discrased my landlord is selling the house i live in and i have to move asap but when i rang up they had a nasy attitude wouldent let me speak and was very quick to say sorry we cannot help then put phone down !!! Discusting

MJT · 27 March 2023

★★★★★ 5/5

Google

Due to a series of horrible events we needed a house asap phoned them up spoke to very nice people arranged to see a house a week later had the keys to a lovely house and am pleased to say am happy you dont get pestered by the landlord as long as you look after the house they will look after you

Allison · 16 April 2020

★★★★★ 1/5

Google

Still waiting for things to be sorted 3 years, renting from this company. No help when emegancies. Damp mould and absolutely ridiculous.

Big · 25 March 2024

★★★★★ 1/5

Google

Never go there they don't give deposit back and never trust them

Alien · 16 April 2019

★★★★★ 5/5

Google

Used them to rent a property in Hartlepool for 3yrs.. never a problem and always really helpful. Would definitely recommend

XFile2708 · 27 March 2023

★★★★★ 4/5

Google

Opening and closing times

Elsy · 25 March 2024

★★★★★ 4/5

Google

I found this company fair and balanced with a good manager that looked after us all very well any issues were always dealt with and in a timely manner

John · 18 June 2018

★★★★★ 5/5

Google

I'm.just waiting on seeing if they have houses to rent but have been friendly

Lisa · 16 April 2021

★★★★★ 4/5

Google

It's a rental company

Andrew · 16 April 2022

★★★★★ 5/5

Google

Great service

Diya · 14 May 2025

★★★★★ 1/5

Google

Rating only, no written review.

Katie · 26 March 2022

★★★★★ 2/5

Google

Rating only, no written review.

Malcolm · 26 March 2022

★★★★★ 5/5

Google

Very friendly staff

A · 16 April 2021