4/5
TrustpilotVery satisfied with all staff
Very satisfied with all staff, showhome, getting good information regularly. House is very good with backup staff on hand should you need them for any problem.
Trusted Agent profile · Stockton-on-Tees
Charles Church Stockton-on-Tees reviews
★★★★★
828 reviews across 2 platforms
Hunters Edge, Urlay Nook Road, Eaglescliffe, Stockton-on-Tees, TS16 0QA
Charles Church's office in Stockton-on-Tees, at Hunters Edge, is rated 4.2 out of 5 across 828 reviews on two platforms, including 5 Google reviews rated 3.4.
Reviews
Every review we hold for the Stockton-on-Tees office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSt Wilfrid View Ripon
We purchased the house remotely. From the initial consultation to completion, Liz made so much effort to make sure our transaction went smoothly. We are happy with the house too and the site manager was prompt in responding any request. Our family are now happily settled here after moving from another side of the country.Zelda&Phil
Agent replied · 12 June 2024
Hi Zelda and Phil, Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received while purchasing your home remotely. Wishing you many happy and healthy years in your new home.Best wishes, Zoe.
5/5
TrustpilotPrince's Park
Thank you to Sophie, for your professional help and guidance in helping Mum & Dad reserve their new home
Agent replied · 22 December 2024
Good morning Paula, thank you for taking the time to leave this wonderful review for the team at Prince's Park. We would love to be able to identify your parents, so we can pass on their/your gratitude with the team. You will find that we have requested further information via Trustpilot to enable us to do so. We wish your parents many happy years in their new home.Kind regards,Rose
5/5
TrustpilotEverything so far has been really clear…
Everything so far has been really clear and the guys at Dunchurch fields have been super helpful.
Agent replied · 4 June 2026
We're happy to hear that everything has been clear and the team has been helpful. We appreciate your positive feedback, thank you.
5/5
TrustpilotWe moved into our new Charles Church…
We moved into our new Charles Church home at Mascalls Grange in Tunbridge Wells, Paddock Wood and the whole experience has been amazing. Darren via WhatsApp and the sales ladies have done an amazing job at addressing any questions or concerns we had through the process and any issues we've raised have been heard and addressed. When we moved, Rob has also action any issues we raised immediately. From the house reservation all the way to completion they’ve been amazing. They are available for any question and contactable whenever needed, not to mention the fact of their builds are good quality. Both us and the children's like the house.Thank you again! Would definitely recommend.
Agent replied · 12 June 2024
Hello Balla,I would like to start off by saying thank you for such a lovely review and your recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home, so it is great to hear of your outstanding experience. I will gladly pass your kind words on to Darren, Rob and the team. Wishing you many years of memory making in your new home.Best wishes,Emmy
1/5
TrustpilotPlease do not buy from these
lease please do not buy of these people we’ve been in our house 2 years and had problem after problem. They will lie to you to get a sale. Most recent on going issue we have a bedroom that is so cold in the winter you cannot sleep in it. Yet they refuse to fit insulation boards and the insurance certificate is useless as they just agree with developers and agree the house is built to specification. Specification doesn’t mean it’s right. They also lied and said we will get an electric car charger but all we have is a normal house hold 3 pin socket. If it’s to spec they have lied at the point of sale. Took me over a year to get my flooring corrected . This is only the half of it
Agent replied · 12 June 2024
Hello Rapinder,Thank you so much for taking the time to leave us your candid review. I'm sorry to hear of the difficulties you are experiencing. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information. Please do respond with your plot number, development and contact details, once received please be assured that your comments will be highlighted to the relevant management team.Best wishes,Emmy
5/5
TrustpilotPrinces park rackheath
Site manager Joe at Princes park in Rackheath has personally made the process of moving in to a new build property a stress free experience by providing an outstanding level of customer service, I would recommend moving to princesses park to anyone based on the support from him alone! In response to the reply from Charles Church, my name is Sam and we purchased plot 71
Agent replied · 22 December 2024
Hi, Thank you for taking the time to leave your review for Joe. We would love to share this with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full address and contact details.Best wishes,Mia
5/5
TrustpilotMascalls Grange
Cannot fault Charles Church (Mascalls Grange) one bit, from the get go all the way to completion they’ve been brilliant. The site manager has kept us up to date with pictures all the time whenever any progress has been made. They are available for any question and contactable whenever needed, not to mention the fact of their builds. We are in love with our house and we wouldn’t recommend anyone else but Charles Church. Thank you again! Would definitely recommend to use this company.
Agent replied · 12 June 2024
Hi Brad, Thank you for sharing your experience with us, it is always so lovely to hear from happy customers and receive such wonderful feedback for our dedicated team members. We shall certainly pass this over to the team, they'll be delighted. We wish you many years of hapiness in your new home.Best wishes,Mia
1/5
TrustpilotMascalls Grange Paddock Wood
It started off so well, now it’s a joke:Trespass and safety issues across my private property from day one, no one really cares and they even went around to my neighbours stirring it up which has made things worse - the customer services man is exhausting - it’s a tit for tat whatsapp extravaganza! He even suggested I should suck it up as Persimmon will make redundancies. Guess he’s first on the list!Unbelievably…..he then asked me to lie about completion of snagging - to make sure he hit his bonus targets. Don’t worry he said - you’ve got a two year warranty. I may have, but these items are SNAGGING 😂 When I challenged this he tried to make me feel bad about it. Again - a tiresome whatsapp tit for tat conversation whilst I’m trying to work and pay for this house. Exhausting.And two months in - still no rear garden turf as promised on day one. Have been living in a mud bath out there - but don’t worry the empty property next door had their turf laid so it can be enjoyed by no one 🤪So many minor issues that there isn’t enough characters on here to tell you. Water pressure so low, hot water for about 15 mins at a time - so luxury long showers in the bathroom here are not possible 😂 I could go on …Buyer - Beware!
Agent replied · 12 June 2024
Thank you for your feedback which will be communicated to our regional team for an internal review. Our Customer Care team is keen on resolving your concerns and are looking at the possible options on how to prevent the foot traffic to the side of your home. They will respond to your email today.
5/5
TrustpilotReliable good company
Everyone at Festival Park has been very helpful, nothing too much trouble.House finished to a high standard. We would recommend Charles Church to anyone looking to purchase a new build.
Agent replied · 12 June 2024
Dear Mr Day,At Charles Church, providing exceptional service is at the core of what we do, and it's wonderful to receive such positive feedback. We really value your trust and confidence in our team.Thank you,Lucy
5/5
TrustpilotBought a House on the St Wilfred's…
Bought a House on the St Wilfred's estate in Ripon, the process was easy, I was and have been so impressed with the after care service as all snags were dealt with quickly. I would also like to mention the site team and in particular Steven the site manager who was excellent. Stewart
Agent replied · 12 June 2024
Hi Stewart,Thanks so much for your lovely review. I'd really like to pass on your comments to Steven and the team, who will be thrilled to hear. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and email.Best Wishes,Mia
5/5
TrustpilotSteve is a very helpful staff
Steve is a very helpful staff. He reposnses to our request quickly and finished the job perfectly. Additionally, he is a very funny guy. Nice to meet him again.
Agent replied · 12 June 2024
Hi Joe, Thank you so much for your review. We are delighted to hear of the service you have received. We would like to share your feedback with the regional team. However, where we are unable to identify you we have requested Trustpilot to gain further information. Please do confirm your full name, contact details, along with your plot number and development. Best wishes,Kat
5/5
TrustpilotBuying made easy at Rackheath was made…
Buying the houses at Rackheath was made very easy the girls in the office have been outstanding very helpful and always cheerful
Agent replied · 22 October 2024
Hi Kenneth,Thank you for sharing the start of your new home journey with Charles Church Homes. We are really pleased to hear you have been so well looked after by the team at Prince's Park, and we would love to hear from you again once you’re all settled in.Best wishes,Mia
5/5
TrustpilotVery impressed with Lauren
Very impressed with Lauren, who is brilliant with her clients, very personal service and care, without applying pressure. We have visited a number of sites with different builders and Lauren is the best of the best - she is an absolute credit to Charles Church and Persimmon homes
Agent replied · 12 June 2024
Hi Nicola,Thank you for taking the time to leave such a fabulous review. We are so glad you have been well looked after. Wishing you all the best for the future.Best wishes,Eva
1/5
TrustpilotFairway View - Plot 366 - woeful aftercare
We initially left a five star review as the sales experience was excellent.
Agent replied · 4 June 2026
Dear Holly, We are very sorry to hear about your experience and appreciate you bringing this to our attention. We will pass your comments on to the relevant team and request that they contact you directly to discuss this further. Kind regards, Emmy
5/5
TrustpilotIt's ours, we don't give it back!
Our moving day was seamless, we was greeted by Shelley with our keys, 😃😃
Agent replied · 4 June 2026
Thank you for sharing such a wonderful review. We’re delighted your moving day was seamless, and that Shelley gave you such a warm welcome. It’s fantastic to hear how much Caroline and the whole team supported you throughout the journey. We’re thrilled you’re enjoying your new home and its amazing view. Best wishes, Mia
5/5
TrustpilotMark has been great and really helpful
Mark has been great and really helpful. Had everything done as asked. Plot 83
Agent replied · 22 December 2024
Good afternoon, thank you for taking the time to leave a 5* review. We shall ensure that Mark gets to see your comments.Kind regards,Rose
5/5
TrustpilotThis is a review of the sales office at…
This is a review of the sales office at Templegate which I visited today.
Agent replied · 4 June 2026
We're glad you enjoyed your visit to the sales office. It's great to hear that you found the signage and site satisfactory. We appreciate your positive comments regarding Kerry and the team. Thank you for your feedback.
5/5
TrustpilotHarlestone Grange Northamptonshire
We recently purchased a new build with Charles Church, and I cannot speak highly enough of our site manager, Dempsey. From start to finish, he has been absolutely fantastic.
Agent replied · 25 December 2025
We’re delighted to hear how pleased you are with your new home. It’s wonderful to hear the recognition you’ve given to Dempsey. We’re incredibly proud to have team members who genuinely care about homeowners and go the extra mile We’ll make sure your kind words are passed on to Dempsey and the wider team. Holly
1/5
TrustpilotPoor workmanship. Bad after care!
Staff lovely when buying home but as soon as deal is done and moved in they don’t want to know. Get fobbed off to aftercare team who are useless. Take forever to reply. No urgency. Kitchen has not being sealed properly and has pvc peeling off in areas where there is no sealant. Poor workmanship! Still in warranty and don’t want to know.
Agent replied · 22 December 2024
Dear Harley, We take all feedback seriously and are sorry to hear that you have been disappointed with your experience so far. We shall share your review with the relevant team and ask them to make contact with you directly to enable the issues raised to be looked into.Kind regards, Ada
5/5
TrustpilotExcellent service from the off.
Since first paying a visit to the Paddock Wood - Mascalls Grange site we have been very impressed with the attentive service and detailed information received from Charles Church. Once we had decided on purchasing and put our deposit down we have visited several times and been given frequent updates, with both messages and photos, of the work being done in our reserved property. This has made the whole process much more exciting and we have felt very involved. Any questions we have had, however small or silly sounding have been answered quickly and we are very much looking forward to moving in.
Agent replied · 12 June 2024
Hi Alison,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Lucy
5/5
TrustpilotSilverwood Garforth Charles Church
After moving into a new house, you expect to be left to get on with it. But not with Charles Church, the day after we moved in we get a courtesy call from site ( as still building) is everything okay do you need any assistance. We could not really complain but pin pointed a few paint issues ( not an emergency) and we were sent 2 painters via appointment and what a great set of lads, polite, and very respectful of the property and promptly touched up scuffed areas. Had an issue with our tap, another prompt appointment and problem solved. Would I buy from Charles church again? Yes I would and this is my second new build. Well done and highly recommended 😀
Agent replied · 12 June 2024
Hello Patricia,I would like to start off by saying thank you for such a lovely review and recommendation. We always aim to ensure that our customers receive the best customer service when buying a new home. I would really like to pass on your feedback on to the team but where I am unable to locate you on our system, I've asked Trustpilot to gain further information. Please do confirm your plot number and development, once received I'll forward your kind words on.Best wishes,Emmy
2/5
Trustpilot6 days into my new home, a week before Xmas…wish I moved in later/ when the house was ready
I moved in to my “dream home” 6 days ago and a week before Xmas. I have paid nearly half a million for this house.Within these 6 days I have had the following issues:- tripped electrics for two nights, requiring emergency call out engineers to rectify and disconnect issues caused by Charles Church (a cut earth wire when installing an outdoor light and water getting into the light from when Charles Church jet washed the house). Sat in a dark house from 8pm- 1am one night and on our first night from 4pm-9pm until the cable was disconnected.- Contractors parked on my new driveway next to the garage door meaning I had no access to unpack and open my garage for a whole day. Only after 6 hours the contractor returned and no one on site could find him to move his truck.- last night (night 6) an alarm on the new build homes opposite us was going off from 7pm until 6am. I called out of hours to investigate (reference p8065) but no one came to turn off. I had to move kids to other end of house as the noise kept waking them. I was told by site it was more likely a car alarm but it wasn’t as it was from a closed part of the site and only stopped once workers returned to site.-My washing machine pumped fluid into my brand new kitchen as the plumber who installed put the pipes in the wrong ports. Once raised was fixed but even they didn’t understand why/how that happened.- A brick has to be removed to fix the outside light issue leaving a large mess that I was told would be cleaned but wasnt so I had to cleanup due to young kids and sharp items being right outside my door.All in all, my first week in what should been an exciting time has instead been highly frustrating and has hindered us being able to settle our children into their new home. Just not the start or experience I had hoped for when moving into our new home.
Agent replied · 12 June 2024
Hello Ryan,We are disappointed to learn of your experience. Falling short of meeting your expectations is not what we strive to achieve, and we would like the opportunity to make this right. We will request for a member of our Customer Care team to contact you directly and discuss this in a little more detail.Best wishes,Emmy
5/5
TrustpilotExceptional
Honestly, forget the horror stories about new builds when you’re buying from Charles Church. The experience has been brilliant from start to end, the guys and girls cannot do enough for you. Fit and finish is lovely. Big thanks to Darren and Steve at Harlands Park.
Agent replied · 12 June 2024
Hi Mark,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're so pleased to hear of the service you've received from Darren, Steve & the team. Wishing you many happy years in your new home.Best wishes,Mia
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