Trusted Agent profile · Stockport
★★★★★
1,996 reviews across 2 platforms
420 Reddish Road, Stockport, SK5 7AA, SK5 7AA
Part of Reeds Rains Favsco 23, see every office.
Reeds Rains's office in Stockport, at 420 Reddish Road, is rated 3.7 out of 5 across 1,996 reviews on two platforms.
Tell us what you need and we'll put you in touch. Reeds Rains Reddish hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockport.
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly, polite, knowledgeable staff.
Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.
We are so happy to hear that our team has provided you with such a positive and responsive experience. Your kind words truly motivate us! Regards, Reeds Rains
5/5
TrustpilotOur dealings with Reeds Rains have been…
Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.
We're so happy to hear about your successful sale and that our service exceeded your expectations. We appreciate your kind words! Regards, Reeds Rains
5/5
Trustpilot5stars from me the team was very…
5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.
We're so glad to hear our team provided excellent support for your property sale and kept you well-informed throughout the process. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotGreat for first time buyers
Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.
1/5
Trustpilot***KEEP AWAY***
***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotBuying a property can be a stressful…
Buying a property can be a stressful experience, but the team at Reeds Rains have made the process much easier. They have been friendly, supportive and proactive, keeping me updated regularly and helping to move things forward whenever possible. Thank you for all your hard work and assistance.
4/5
TrustpilotPositive result with some bumps in road
Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.
5/5
TrustpilotPositive and enthusiastic approach
When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.
We are thrilled to hear about your positive experience. It's wonderful to know that you felt heard and understood during the initial assessment. We are also pleased to hear about Jeremy's dedication and commitment to achieving the best possible outcome for you. We strive to provide a welcoming and supportive environment for all our clients.
5/5
TrustpilotExcellent customer service
Neil and Mandy made the process of selling my house very smooth. (sold subject to contract at the min).They kept me informed and updated all the way through. Their customer service was excellent and i would definitely recommend them to others.
Thank you for your kind words. We are delighted to hear that you had a positive experience selling your home. We strive to provide exceptional customer service and are glad that Neil and Mandy were able to make the process smooth and efficient for you.
1/5
TrustpilotReeds Rains should be avoided!
Imagine the response I got from a Reddish Branch Manager below after I complained about the service I received from managing my property. The amount of lies he stated in his email is alarming. Another reason to stay clear of this firm because they will mess you upHe could not even put his name at the end of the email Hello, To start things off you are copying a lot of random people into an email chain who have no part in this matter and it is causing a lot of confusion within your complaint. The complaints procedure would be to myself first and then it can escalate up the channel. Because of the numerous different emails this has caused a massive delay getting back to you. To address your issues, first of all it was Bryce who was the lettings manager here dealing with your issues with regards to the tenants of 30 Bratton Drive. After numerous emails back and forth between you both Bryce tried to resolve it by either agreeing the tenant could have his cousin move in or serve a section 13. This was agreeable and then later not agreeable by yourself. Then you wished to serve notice to the tenants to which we have to get confirmation from yourself to which Bryce never received until you contacted the branch upset that it hadn't taken place. There has been a lot of confusion with what you wish to do with the property. You were made aware of the tenants vacating as you wished to serve notice, we can not notify you multiple times of the same update. Finally a resolve was met between you and Bryce to serve notice. The tenants dropped their keys in on Thursday the 21st but this wasn't picked up until Friday due to how late it was. Again there had been some confusion as you had stated you did not want to pay for a check out report on one occasion but when you came into branch you said you wanted the check out report to be done. Jennifer in branch then spoke to vibrant who booked it for the following day for you. You have expressed you wanted to leave our services but are now asking for our assistance on matters which would not be manged by ourselves going forward. All I can do is offer my sincere apologies that you are not happy with the service you have received and offer you my best wishes going forward in the future and can end communications on this matter here, if this is not satisfactory then please see attached the complaints procedure on the next steps for you, Kind Regards
1/5
TrustpilotVery dissapointing experience with Reed…
Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.
We regret your disappointing experience. We aim to confirm sellers' readiness before listing and we are sorry this did not happen in your case, causing wasted time and money. We'll review our procedures to prevent recurrence. Thank you for your feedback. Regards, Reeds Rains
1/5
TrustpilotAVOID AT ALL COSTS!!
The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.
Hi Georgina,I am really sorry to read your review; we take customer satisfaction very seriously here at Evesham. Unfortunately we can’t find you on our system, please can you give me an email on: Antonia.Bowler@lslps.co.uk so I can help get to the bottom of this.Kind regards,Antonia Bowler - Marketing Assistant
5/5
TrustpilotA positive experience
A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
1/5
TrustpilotThis is one of the worst estate agents…
This is one of the worst estate agents I have ever tried to deal with. They just completely ignore you. Sellers beware - find a decent agent to list your property with as these guys are useless!! Nottingham city branch. Radio silence and ignorance for 4 weeks!
We appreciate you bringing this to our attention. We're sorry to hear about the lack of communication and the negative experience. We'll investigate this issue to improve our service. Regards, Reeds Rains
1/5
TrustpilotHouse was put on the market in june
House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..
Hi Shaun - sorry to hear this. I will pick up with the branch and find out what is happening with this. Kind regards
5/5
TrustpilotUp to now,everything has been explained…
Up to now,everything has been explained clearly by all staff in a professional and friendly manner.
We're so glad our team provided clear, professional, and friendly explanations. We appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent service and support…
Excellent service and support throughout. The advice has been really helpful, and nothing has ever been too much trouble. Always friendly, approachable and happy to help with any questions. I really appreciate all their support and would highly recommend them to anyone selling their property.
1/5
Trustpilotbad customer service
They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We have started the process of refunding you the fee that was charged twice, this should be with you in the next 3-5 working days. We are also in the process of rectifying the issue of the contractor being paid twice. We sincerely apologise for the inconvenience caused.Kind regards,Reeds Rains
1/5
TrustpilotUninterested
We were interested in a bungalow they are supposedly trying to sell in Bridlington. There is clearly a garage in the picture of the frontage, but no mention at all of a garage in the information. So we contacted them to confirm the situation, a garage being an essential on our wish list. They refused to say! Were I selling a property in that area I would be looking for an agent prepared to put in rather more effort than these. The seller deserves better.
Hi Ray,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. None of the staff at the Bridlington branch would withhold information about a property, please can you contact the branch on: 01262 676273 or email: bridlington@reedsrains.co.uk as we would like to discuss your review.Kind regards,Reeds Rains
5/5
TrustpilotHuge thanks to Tim and Lauren :)
Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!
1/5
TrustpilotPrivate tenants AVOID ! BULLIES
Private tenants AVOID !! Never in my life have I felt intimated by a company until my dealings with reeds rains. Absolute bullies. Staff are disgustingly rude. ( Apart from Ellie, I think she is the only one who seems to have undergone any customer service training ) One lady just turned up at my house with a front door key and told me shes coming in to inspect, I asked for half an hour as I was in an important phone call. She told me that doesnt matter, she needs to come in she isnt waiting half an hour and she has a key so WILL be coming in. Alls I was asking was for a bit of time to re arrange my phone call they cant even respect that. She was made up to exert her power that she had a key for my house and was coming in. Hope that made you feel good you horrible woman. House was dirty and an overflowing bin in the living room on my 1st day, therefore caked in flies each window was a graveyard of dead flys. Oven thick with grease. (Despite being told this was being professionally cleaned before I will get the keys) I was told any maintenance issues, reeds rains sends someone to complete then charge landlord. No I sent an email with some maintenance issues and got a section 21 back! They want the house back. Landlords friend came and did some odd jobs after a long while. Not the service I was sold.
Hello Chelsea - Thank you for your review and bringing this to our attention which we were aware of on the day of the routine visit via a phone call with yourself. Historically we have also assisted with various queries for yourself over the phone and been able to resolve these in a professional and timely manner. Our process as an estate agent and by legal requirement is that we are instructed on behalf of the landlord to ensure that routine inspections are carried out and performed within a timely manner throughout the tenancy to ensure their property is being kept in acceptable condition. This visit also allows for any maintenance issues to be reported/pointed out by the tenant so we can take the necessary steps moving forward. Our routine visit assistant is on time constraints to conduct the routine visits in a timely manner and does hold all management keys for our fully managed stock, therefore if a tenant advises we can gain access on keys we have that option. All routine visits are given notice via email/letter which we can confirm was delivered to the email address we have on file and have received emails from on the same email address following this notification. As we are instructed by the landlord, if they have chosen to provide you with a Section 21 we will issue this on their behalf. In regards to our routine visit assistant, she has a proven track record of providing exceptional customer service to all our customers whether this be tenants, landlords, buyers, or vendors and this is the first occasion that a situation like this has occurred and this feedback has been dealt with internally. If you have any further questions or queries following our response, I would be more than happy to discuss this with you further, please email: st_helens@reedsrains.co.ukKind regards,Reeds Rains - St Helens
1/5
TrustpilotReedRains and religious beliefs
I tried to apply for a mortgage adviser position with Reed Rains. Due to my religious beliefs I was not able to work on Saturdays. Reed Rains were not able to accommodate my religious beliefs despite the fact I offered Sundays , they have many advisers and several estate agency offices in the area and we are in the 21st century. They claim Saturday is a busy day at estate agents (even though appointments were telephone calls only and could be any time) and would not budge to consider even a part time role. The discussion was with an area supervisor in the North West. Reeds Rains are now beginning to address the issue!
Hi,As widely advertised on all job vacancies we are an equal opportunities employer which values diversity within the company and have widespread evidence of this. We do not discriminate on the basis of background, needs, or religious belief and an applicant’s suitability for a role is based purely on their capabilities, experience, and knowledge to perform the job. We would be more than happy to discuss your individual application further and will make contact with you, via email, in the first instance.Kind regards,Reeds Rains
1/5
TrustpilotI am a landlord that's worked with Reed…
I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.
Hi Daniel,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotMCR City Center Branch - 0/5
I am landlord, I was on fully managed service with RR. RR selected some bunch of thugs as tenants for my house, Tenants never paid rent on time and stopped paying after 3 months completely. RR did literally nothing, RR failed to effectively do the pre-tenancy checks, referals, failed to notice that tenants had dogs at my property, RR also made blunder when sending S21 notice, it was rejected by solicitor. There is no dedicated property manager, it keeps changing and you need to keep explaining to the new property managers. its big NO-NO agency, avoid yourself a horror and choose some other trustworthy agency.
Dear Mr Dahake, I am sorry to hear of the experience that you faced with your former tenants. Reeds Rains take customer service extremely seriously so I apologise if you feel you have not received excellent service. Having looked into this matter I can see we carried out adequate referencing checks prior to the tenancy commencing through one of the UK's biggest referencing companies, Experian. The checks were passed as satisfactory with no indications of poor credit history or previous grievances with renting. As per your 'fully managed' package, Reeds Rains assisted with the legal proceedings in evicting your tenants through the correct process via the courts, this was further aided by our legal department. Furthermore, I can see that the senior property manager was in contact with yourself throughout the process up until the keys were handed back. Kind Regards Greg Davies - Senior Branch Manager
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Tell us what you need and we'll put you in touch. Reeds Rains Reddish hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stockport.
