5/5
TrustpilotVery Good from all staff at the branch 👍
Trusted Agent profile · Stockport
Reeds Rains Reddish reviews in Stockport
★★★★★
2,003 reviews across 2 platforms
420 Reddish Road, Stockport, SK5 7AA, SK5 7AA
Part of Reeds Rains Favsco 23, see every office.
Reeds Rains's office in Stockport, at 420 Reddish Road, is rated 3.7 out of 5 across 2,003 reviews on two platforms.
Reviews
Every review we hold for the Stockport office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe Property Management Side is Appalling
I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.
1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Agent replied · 23 October 2024
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
1/5
TrustpilotWeird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Agent replied · 23 October 2024
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
5/5
TrustpilotHouse sold with the first viewing.
5/5
TrustpilotBangor ReedRains went…
All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.
5/5
TrustpilotGood advice and good outcome
Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.
5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
5/5
TrustpilotI highly recommend Reeds Rains for selling a property
Reeds Rains were friendly yet professional throughout the process of selling my house. They stepped in and helped, when the solicitors were making a stressful situation even more stressful, and sorted things out so that I did manage to exchange and complete on the sale. I'm pretty sure that without Madeline and the rest of the team in the Gosforth office, I would still be trying to exchange contracts and could have easily lost the sale. Thank you all so much
4/5
TrustpilotWe are very satisfied with the help …
We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb
Agent replied · 23 October 2024
We appreciate your kind words and are thrilled to hear about your positive experience at our Bridlington store. It's wonderful to know that our team, including Miles, was able to provide you with helpful and friendly service. We strive to create a welcoming environment for all our customers, and we're glad you found it so.
5/5
TrustpilotMartin and team sold my house
Martin, Fiona and the Ballyhackamore team informed me of the process, updated me along the way! Marketed and sold my house. Very happy with the service they offered.
Agent replied · 26 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know you were kept informed and felt confident throughout the process. We appreciate your kind words about the team's efforts.
5/5
TrustpilotAlison & Donna
Alison & Donna went above and beyond in securing our very first home. I honestly can not fault anything. They have both been so efficient in responding to emails and phone calls whenever i had a query to anything. Thank you so much ladies. You are both Superstars.
5/5
TrustpilotExcellent service , prompt attention
I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond
5/5
TrustpilotMichelle Beaumont n team are very…
Michelle Beaumont n team are very helpful. From property viewing to price negotiation with the vendor, they have done a lot to get the things done.
Agent replied · 26 December 2024
We are delighted to hear about your positive experience with Michelle and the team. We appreciate your kind words and are glad they were able to provide you with such excellent service throughout your property journey.
5/5
TrustpilotAlways kept us informed of what was…
Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.
Agent replied · 26 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to keep our clients informed throughout the process and are glad that our efforts resulted in a smooth and successful sale.
5/5
TrustpilotA pleasure to do business with.
A smooth re let of a property, much of which was down Niamh Titterington of Reeds Rains who kept us well informed, with timely actions and a friendly 'can do' attitude. When Niamh said she would do something, she did, in an approachable and professional manner.Thank you Niamh.
5/5
TrustpilotReeds Rains - Portishead, Bristol
Very good, very professional and attentive. It was third agent that we tried, and finally got a sale. Would recommend
1/5
TrustpilotTerrible customer service
Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.
Agent replied · 23 October 2024
Hello Samira,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThanks to Ion at Reeds Rains Plaistow
Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!
5/5
TrustpilotIt was Joe and his team after a…
It was Joe and his team after a terrible start with the previous team cheers to Joe and his team Mr Mrs a bevis
5/5
TrustpilotImpressive service
Everyone at Reeds Rains has been so helpful in both sales and rental. I have dealt with Rebecca, Helen and Alex mostly and can’t fault them or praise them highly enough. Really impressive service!
1/5
TrustpilotWe applied for a house to rent in…
We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.
Agent replied · 23 October 2024
Hello Arun,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
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