Bridgfords Marple reviews

★★★★★ 5/5

Google

Big thanks to Sian and the whole team at Bridgfords Marple for making the sale process so smooth! From start to finish everything was handled professionally, with regular updates and clear communication. They made the purchase feel simple and stress-free, which I really appreciated. I'd definitely recommend them to anyone looking to buy or sell a property. Thank you Lawrence, Courtney & Wisdom!

Jo · 17 March 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

The whole estate agent service that we received from the Marple branch team was nothing short of a perfect experience and never once have we felt any frustration during the process as the pressure was always soaked up by the branch Very knowledgeable personable staff who clearly put customers needs at the forefront Special mention has to be given to Rachel though as she was an absolute star throughout the whole process and we feel that she went well above our expectations when dealing with an estate agent She’s a genuinely likable person whose experience dealing with customers shines through and gives the personal touch From the initial valuation through to the sale we have clearly been her priority as the personal service we have received was fantastic No questions were ever too much trouble and many regular phone calls with updates were frequent with literally same hour replies and on her day off Dale was more than capable to help us and he also is a very friendly likable helpful chap Overall it was a very enjoyable stress free process from this clearly professional well run branch of Bridgfords by Gary the manager Never thought that we would actually enjoy dealing with an estate agent so big pat on the back to Rachel and the whole friendly team at Marple I think my wife will miss the regular chats on the phone Well done Bridgfords and Gary on having such a good team working together Thanks for everything Lisa & Paul p.s From a financial side Bridgfords gave us the highest valuation and also an extremely competitive % selling costs

Pt · 20 February 2025

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 1/5

Google

Worst estate agents ever. In all the properties I have bought, estate agents and mortgage brokers I have ever dealt with, none have been anywhere near as bad as these. They never told me about probate on a property until it was along the process and never stuck to the new 2022 ruling that a buyer should be notified. After having to use a 2nd solicitor to process the purchase, it was only then that it came to light in that the 2nd solicitors mentioned it, only after an offer had been made and accepted and was proceeding along the purchasing process. I was told it would take 8-12 weeks to secure the property. 3 months later, I have then been asked will I wait another 6 months to secure the property. They have cost me a fortune in time, effort and money that I can only assume I will never be compensated for after this review. They have used specific attraction tactics to lure me, a single male, into buying a property through them and using their services, otherwise I couldn't have viewed the property before anyone else. Then they burnt me. I am sure this isn't correct protocol for estate agents. There has been a series of unanswered emails, phone calls and very unprofessional behaviour by several staff I cannot name for legal reasons. I have had the weakest apology from this combined business. If this post gets removed, it goes to show they cannot accept how poor a service they have given me and failed me with their negligence. I am now seeking legal action against Bridgefords Estate Agents and Countrywide. I have now found another suitable property through another agent. I would not advise anyone to use this joint company to buy a house through.

Kevin · 10 April 2024

★★★★★ 5/5

Google

Great experience with Bridgefords Marple, Gary came to do a valuation on a Thursday, pictures were taken on the Friday, it was listed on Saturday (after allowing me time to read and review the listing details) and it was sold on the Monday! What a service! Dale was friendly and professional getting viewings booked in and I have been kept up to date with any contact the buyers have with them and the solicitor progress each step of the way!! Would recommend 5*

Laura · 10 April 2024

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 4/5

Google

AVOID GILSON GREY. No issues with the estate agents, but if they recommend Gilson Grey as your conveyancer, don't do it. I've never met a more useless bunch of "professionals". I've spent more than 2 weeks and 30 phonecalls trying to get someone to send in forms for my LISA deposit, a 5 minute task. Can't complete my purchase until then.

P · 17 December 2025

★★★★★ 5/5

Google

We sold our house with Bridgfords Marple and I can honestly say the whole team were exceptional. From the initial valuation, open day and negotiations with our buyers Bridgfords were helpful, professional and honest. Special mention for Kim who was so kind and reassuring when there were slight delays. Would recommend Bridgfords to anyone who is thinking of selling their house - their help and support made all the difference. Thank you Team 😊

Caroline · 10 April 2024

★★★★★ 1/5

Google

A frustrating and not very professional experience trying to sell through Bridgfords using the modern auction method. Photos were poor (after two cancellations by Bridgfords to come and take them), floor plan took almost 3 weeks to get anything like accurate, process was disjointed with multiple points of contact and in 7 weeks, one viewing. We switched agents - within 3 days, 5 viewings arranged and 7 within a week, and offer received.

Andy · 10 April 2024

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

We recently completed on our home purchase (first-time buyers) and we can't sing the praises of the Bridgfords Team enough! Ciara and Mandy were excellent throughout the entire process, from the first viewing and offer stage, all the way through to completion. Nothing was too much trouble for them - when it came to needing to push our exchange through, they dealt with the vendors solicitor's and kept us informed throughout. The team also accommodated us booking an extra two viewings between our offer acceptance and completion, allowing family from down south to come and view the property which was super helpful. Thanks again team - we'd definitely recommend!

Esme · 9 November 2021

★★★★★ 1/5

Trustpilot

Bridgfords Stockport

Bridgfords Stockport, dealt with Katherine Hancock who was unbelievably unhelpful. First of all told me i couldnt cancel as i was in a 12 month contract which was untrue it was a 6 month contract.Said i had to give 2 months notice as i could only give a month from my billing date, which was wrong again.Kept advising i needed to speak to my landlord for issues they could deal with.Finally i left my flat in better condition than when i entered. Landlord wont return deposit, when asking Bridgford to help they've advises its nothing to do with them.

Jim · 10 June 2024

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024