Every review we hold for the Stalybridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookEdward Mellor were great in helping to secure the best mortgage available. Heather was professional, friendly and consultative in offering me advice and guidance, she really held my hand through the process. As a first time buyer it can be quite daunting, but heather made the process easy and took care of everything for me. I’m now in my new house and Edward mellor even sent me a welcome hamper in the first week of me moving in which was a lovely touch! I would definitely recommend their services! Thanks again
Emma · 26 February 2021
Agent replied
Thank you for taking the time to leave us a lovely review, Emma.😄We're so pleased to hear you're happy with the service provided by Heather from our mortgage team - we'll be sure to pass your feedback onto her.
Thank you for choosing us to help you buy your first house - we wish you all the best in your new home.💙
★★★★★ 1/5
FacebookI let my property with Edward Mellor for 10 years they charged higher property management fees and let my property fall into disrepair with the tenants. Each check in they said it was well maintained and needed no repairs. The tenants moved out and the check out showed massive dilapidations. That was back in August 5, I'm still waiting for the quotes to get the work done from "Kate" and my emails go unanswered. In the meantime, the sales dept that charge higher rates than anyone else had a "Chinese buyer" that disappeared and a local buyer that changed their mind. Do not sell or let your property with this company as you, like me, will live to regret it. Stay away! #EdwardMellorComplaints
Solly · 24 October 2020
Agent replied
Hi Solly,
Thank you for reaching out to us, we're really sorry to hear this. We pride ourselves on offering exceptional customer service, so we'd really like to look into what went wrong here.…See more
★★★★★ 1/5
FacebookMy parents have been renting a property for 4 years via Meller Braggins (now Edward Mellor) in Northwich. They have paid £1400 rent each month and on time (£70k), reported issues (some of which were never rectified) and kept the home immaculate. Despite leaving the property in better condition than they found it, Edward Mellor are refusing to return their deposit, siting a couple of areas of apparent damage. To be clear, these areas were all in existence when my parents moved in as is documented by the original condition report (which luckily my Father kept a copy of as Edward Mellor lost theirs). Please Edward Mellor, do the right thing and return my parents deposit before this is escalated via the dispute service. Your lack of response is conveniently at odds to your urgency when rent is due each month by your tenants.
Olivia · 18 July 2020
Agent replied
Hi Olivia, Thank you for taking the time to reach out to us, we're sorry to hear that your parents are experiencing difficulty with our property management team. We pride ourselves in offering exceptional customer service, so I would like to escalate t…See more
★★★★★ 5/5
FacebookWell the good is so far the progression team including Jackie have been very tolerant and have been great in following up the purchase - which has not been easy! So I could not ask for more chasing and service - thank you Jackie..
However, I am still waiting to exchange and complete on a house which I offered on 12th Feb; I have nothing to sell and the house is empty. Easy purchase? Wrong!
Do not under any circumstances use DC Law solicitors. I don't know if they are recommended by EM... DC Law took 2 weeks to respond to basic questions. I have now been waiting over a week to exchange and no one at all is answering emails, they are being flippant and dishonest. Failed to do the basics and own up to mistakes. It's like banging your head against a brick wall. This has left me in the shocking position of having to withdraw as I had to renew the tenancy on my rental property for 6 months. Plus I incurred legal and mortgage fees.
Jo · 2 May 2019
Agent replied
Hi Jo, thank you for your kind words about Jackie and the rest of our sales progression team. It's great to hear how hard they worked on your behalf - we'll be sure to pass your lovely feedback on to the team. We're sorry to hear you've had a poor expe…See more
★★★★★ 1/5
FacebookI am a previous tenant of an Edward Mellor property. I moved out over 2 months ago and still haven’t had my deposit back. Despite numerous emails and phone calls on an almost daily basis Edward Mellor still haven’t dealt with it. Whoever is dealing with deposits just doesn’t seem to be dealing with mine, leaving me £650 out of pocket.
Helen · 5 May 2021
Agent replied
Hi Helen,
Thank you for taking the time to review your concerns, we're sorry to hear this.…See More
★★★★★ 1/5
FacebookSimple sale of an investment property as part of an estate.
Lost the keys and only advised 2 days before completion.
Expecting sellers to drive from the West Midlands to Manchester (during the National lockdown) do deliver a spare set, and wouldn’t pay for a courier to collect. Seller ended up having to post the keys.
One request was to get meter readings for final bills. EM failed to do this despite advance agreement and several requests afterward sale completed.
Nick · 11 February 2021
Agent replied
Hi Nick,
Thank you for reaching out to us, we're really sorry to hear this.…See more
★★★★★ 1/5
FacebookMy elderly parents recently listed their property with this company, an offer was made but unfortunately that sale fell through. After the sale fell through, Edward Mellor pretty much abandoned my parents and gave them no advice whatsoever, my parents phoned the office countless times to ask to speak to their allocated advisor and nobody returned their call for two weeks. An official complaint was lodged, amazingly Edward Mellor have ‘no record’ of my parents’ daily calls and messages and their only response was that all the work they had done had been done for free. This week my parents re-listed their property with a far more professional company, enthusiastic sales team and excellent photographs and high quality brochure, and their property was sold within 2 days.
Jo · 13 January 2020
Agent replied
Hi Jo, Thank you for taking the time to reach out to us, we're sorry to hear that your parents felt let down by our Stalybridge team when the sale of their house fell through. We pride ourselves in offering exceptional customer service, so I would like…See more
★★★★★ 1/5
FacebookWe put an offer on a house which after the event turned out to be leasehold.
You would expect the particulars to show freehold / leasehold ground rent and term remaining.
In my opinion they are a bunch of amateurs that don’t understand the legal difference between freehold and leasehold.
The staff don’t seem to realise that the people who buy houses are also the people who sell houses.
I do not trust the integrity of their estate agents.
Bob · 10 April 2019
Agent replied
Hi Bob, Thank you for taking the time to reach out to us, I am sorry that your experience hasn't been as expected. We pride ourselves in offering exceptional customer service, so I would like to look at what has happened here. Please could you send me a direct message with your contact details and the address of your property so I can look into this for you? Many thanks, The Edward Mellor Marketing Team
★★★★★ 1/5
FacebookMoving home is stressful enough without having to deal with this crap estate agents. The words of the agent at the start of the process were "we wont dissapear once the house is sold" which is exactly what happened. We constantly have to chase up any updates about our sale, calls go unanswered for weeks, the office doesn't seem to adhere to it's own opening hours. Just lazy, negligent, rubbish service.
Katie · 6 July 2019
Agent replied
Hi Katie, thank you for taking the time to reach out to us and we're sorry to hear you feel let down by our sales progression team. We pride ourselves on providing excellent customer service, so we'd really like to look into what went wrong here. We u…See more
★★★★★ 1/5
FacebookYou cause the Stress!
You cause the Stress!
this is the second major issue, my full building survey at over £1000 booked in for today at 10am. Surveyor arrives and is denied entry dues to Edward Mellors not telling the occupant. My self and the owner have now taken over from your incompetence and we will do everything now ourselves
John · 29 October 2020
Agent replied
Hi John,
Thank you for reaching out to us, we're really sorry to hear this.…See more
★★★★★ 5/5
FacebookDONALD RICHARD THE BEST TRADER FROM US.TEXAS
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Contact him asap for your financial breakthrough
WhatsApp : +1(817)4407226
Email: donaldrichardforextrader@gmail.com
Mohammad · 7 January 2021
★★★★★ 5/5
FacebookInvesting in crypto/bitcoin, forex, and getting positive returns is all I ever wanted and am glad I found it. Thanks Mr Donald Richard for his great skill of mining and trading in my account, very diligent in his work. All I did was invest $1000 and within 7days he made $14,300 profit for me. And i made my Withdrawal successfully. I really appreciate your diligent work.
Contact Mr Donald Richard via:
WhatsApp: +1(817)4407226
Email: DONALDRICHARDFOREXTRADER@GMAIL.COM
He is very trustworthy and reliable.
"Success doesn’t come to you, You go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right, you’re supposed to contact him now and start trading ASAP”
Olagunju · 16 December 2020
★★★★★ 1/5
FacebookWould not recommend this lot to sell your house.1 viewing in 4 months shows that you should never enter into a sole selling agent contract as they will do the absolute minimum,if that, to sell your house knowing there's no competition.
Also we advised them on an issue that could possibly endanger the safety of my family and they did the exact opposite, leaving us with no choice but to inform the police who were quite rightly annoyed at the lack of caution from edward mellor.
I would advise to explore other agents before committing to this lot,we've had our fingers burnt so it's too late for us.
P.S, come and pick your board up asap or it's going in the bin.
Naveed · 24 January 2020
★★★★★ 5/5
FacebookBoth when helping me find a property to buy and managing my tenancy at my last rented house Edward Mellor were helpful, friendly and highly professional.
Liz · 28 May 2019
Agent replied
Thank you for your lovely words, Liz! We're thrilled to hear you're pleased with the service provided by our property management and estate agency team - we'll be sure to pass your kind feedback on to both departments. Thank you for choosing Edward Mellor, we wish you all the best in your new home. :)
★★★★★ 1/5
FacebookThey don’t communicate with each other, don’t reply to emails, poor customer service, bad attitudes. Badly managed
Nathan · 5 May 2021
Agent replied
Hi Nathan,
Thank you for taking the time to review your concerns, we're sorry to hear you feel this way.…See More
★★★★★ 5/5
FacebookVery kind, caring & professional people. Would certainly recommend. Thank you
Rhonda · 11 April 2019
Agent replied
Hi Rhonda, thank you so much for your kind words - it's really appreciated! :) Best wishes, The Edward Mellor Marketing Team
★★★★★ 1/5
Facebook??.
Amber · 31 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
