Every review we hold for the Staines-upon-Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe reception staff is very nice. This is the only reason for a star.
The place is over priced with hidden cost. Please do not be tricked by the attractive quotation. On top of that you have to pay an activation cost of 45 pounds. Parking is charged at 60 pounds per month. If you exit, you also have to pay a renovation cost of 29 pounds per square meter. I have never heard such a thing from other office places but only Regus. They take every chance to take money out of your pocket. The Sales manager is a rude guy, with zero respect to females. Talk female client down constantly. I found this company very cheeky, and instead managed to find a place at a better price, no activation fee, no renovation fee at exit and free parking
Tom · 11 October 2024
Agent replied · 25 October 2024
Hi Tom, thank you for taking the time to leave a review. We’re sorry to hear about your experience and have shared your feedback internally with our wider team to be investigated. Our team will be in touch with you via phone call to discuss this in further detail. Thanks.
★★★★★ 5/5
GoogleSamia managed the situation exceptionally well, showing great professionalism and confidence throughout. She handled everything calmly and efficiently, ensuring that all concerns were addressed without any confusion. Her clear communication and positive attitude made the process smooth and stress-free. She is a reliable team member who consistently demonstrates strong problem-solving skills and a high level of customer care her positive attitude and dedication make her a valuable asset to the team.
Galaxy · 2 April 2026
Agent replied · 16 April 2026
Hi Galaxy Ventures Staines, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We're happy to hear you had a great experience with Samia. We hope to see you again soon!
★★★★★ 5/5
GoogleI cannot recommend Regus in Staines highly enough, and I must give a special shoutout to Amber and Sameh for their exceptional service and dedication. From the moment I stepped into their office on our first day here, they completely surpassed our expectations, greeting us with warmth and professionalism.
Amber and Sameh truly go above and beyond to ensure that every aspect of my business needs is met. Their attention to detail and commitment to customer satisfaction are unparalleled. Whether it’s assisting with administrative tasks or providing friendly support, they always exceed my expectations.
Their friendly demeanour and willingness to assist made our first visit a pleasure. They are not just employees; they are true assets to the Regus team and invaluable partners in the success of my business.
Thank you, Amber and Sameh, for consistently going the extra mile. Your outstanding service sets a benchmark for excellence that is truly commendable. I am grateful to have you as part of my business journey.
Darius · 19 March 2024
Agent replied · 17 June 2024
Hi Darius, many thanks for taking the time to leave us a 5-star review! We're happy to hear you're pleased with the level of service. We hope you visit us again soon.
★★★★★ 2/5
GoogleInternet goes away for days with no clarity on what happened. And you can only find out if it is back by turning into work and then head to nearby cafe because even mobile signal is weak inside. Heating is very poor and you feel it on certain days. Reception staff is brave to be sitting in that cold with hardly any heating. May be they want people to leave voluntarily.
Manish · 18 February 2024
Agent replied · 17 June 2024
Hi, thank you so much for taking the time to leave feedback. We are sorry to hear that you have encountered issues]. Please rest assured that your concern was raised with the local team, but if you wish to discuss further, please contact our customer service team through the Help section of your online account. We hope you'll return soon. Thanks.
★★★★★ 5/5
GoogleI regularly visit the centre and would highly recommend the facilities. Samia and Freddie are always friendly, welcoming, and incredibly helpful. The spaces are clean, modern, and very well maintained, creating a comfortable and professional environment every time I’m there.
Lamees · 16 March 2026
Agent replied · 16 April 2026
Hi Lamees Buksh, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We're happy to hear you had a great experience with Samia and Freddie. We hope to see you again soon!
★★★★★ 5/5
GoogleSamia and Freddie are a fantastic team; they are consistently professional and go above and beyond to be helpful. The new co-working space at the centre is an excellent addition and a great place to get work done.
Mohammed · 16 March 2026
Agent replied · 16 April 2026
Hi Mohammed Khan, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We're happy to hear you had a great experience with Samia and Freddie. We hope to see you again soon!
★★★★★ 5/5
GoogleI have used this office for several years and find the reception staff professional and helpful. The office is clean and well maintained.
Thank you Guys.
Clare · 17 December 2024
Agent replied · 23 December 2024
Hi Clare, thank you for your kind words and for being a loyal customer over the years. We're happy to hear that you find the centre team helpful and that you appreciate the maintenance of the centre. We look forward to welcoming you back soon!
★★★★★ 5/5
GoogleReception team were so lovely - nice clean, comfortable environment will definitely be back, special mention to Sameh&Pachi super helpful and put a smile on my face.
Rhiannon · 23 October 2024
Agent replied · 25 October 2024
Hi Rhiannon Jones, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 5/5
GoogleSamia and Freddie Regus centre are excellent. Friendly, professional, and always helpful, they make the centre run smoothly and create a great experience. Highly recommended.
Interedwise · 16 February 2026
Agent replied · 16 April 2026
Hi Interedwise UK, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We're happy to hear you had a great experience with Samia and Freddie. We hope to see you again soon!
★★★★★ 5/5
GoogleBuilding is really nice and clean from reception team especially sami is so helpful
Zdb · 17 December 2024
Agent replied · 23 December 2024
Hi Zdb Global, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 5/5
GoogleCame and used the office space and the manager Sameh was extremely friendly and polite as well as super helpful. He demonstrated everything with such a professional manner he’s a great asset to the business. Thank you
Ria · 12 April 2025
★★★★★ 5/5
GoogleI go for physio here its really good.
Jae · 16 March 2026
Agent replied · 16 April 2026
Hi Jae, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
GoogleUsed this site a few times, the day offices are nice and the staff are friendly
KiwiUK14 · 24 December 2025
Agent replied · 26 December 2025
Hi KiwiUK14, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 1/5
GoogleUsed to use this parking, however they do not allow overnight parking anymore, what a shame.
Jack · 26 November 2025
Agent replied · 26 December 2025
Hi Jack, thank you for your feedback. We’re sorry to hear about your experience. As parking is managed differently at each location, please contact the local centre team with any questions.
★★★★★ 5/5
GoogleThe staff in this building are amazing super helpfull and polite the building is very close to the train station aswell as local shops. Thees loads of parking spaces aswell as electric charges for electric cars
Monsef · 12 April 2025
Agent replied · 9 September 2025
Thank you, Monsef Berrak, for your fantastic review! We're thrilled to hear that our staff made such a positive impression. We look forward to welcoming you again.
★★★★★ 1/5
GoogleLooking for a place to rip you off while you work? Look no further!!
We hired a virtual office that we later changed to an office
We paid the deposit of £986.00 for the deposit and the first month that was in July
Now I’m September they emailed us informing our account was in areas as they were missing our deposit
So I went there abou 5 times now I even sat down with a receptionist and had the OK that everything was correct
Today I had a call from accounts that we had open invoices
In other words they created an account which we paid and disappeared magically to them and now they are trying to bill us
Be aware of these people real scammers
Lucas · 18 June 2022
Agent replied · 17 June 2024
Hi, we appreciate your feedback. We’d like to learn more about your experience to help us make improvements in the future, please email comments@iwgplc.com to share more details. Thank you.
★★★★★ 5/5
GoogleExcellent service throughout, would definitely recommend.
7 · 19 December 2025
Agent replied · 26 December 2025
Hi 7 Williams, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We hope to see you again soon!
★★★★★ 5/5
GoogleGreat building and maintenance. Always great to book short stay office space. Great friendly staff in reception, always warm and welcoming when I come in. Highly recommend it.
Touheed · 9 November 2024
Agent replied · 9 December 2024
Hi Touheed khan, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 5/5
GoogleStaff are extremely helpful, I cannot recommend it more. Sameh and Pachi are always there to assist and answer any questions about the office spaces.
Zjevashtian · 16 December 2024
Agent replied · 23 December 2024
Hi Zjevashtian De Lara, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 5/5
GoogleThe team is very helpful, especially, Sameh
Ali · 16 April 2025
Agent replied · 16 April 2026
Hi Ali, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
★★★★★ 5/5
GoogleOffices are clean and respectable receptionists are great and responsive, sammy on the desk is always willing to help and the rest of the team are really friendly
Iliyas · 26 April 2025
★★★★★ 1/5
GooglePoor service and overpriced offices. Good advice - stay away :)
Pauline · 3 June 2024
Agent replied · 17 June 2024
Hi Pauline. We’re sorry to hear of your dissatisfaction. We’d love to help but haven’t been able to identify your account based on the information you provided. Please contact your centre team so they can assist you. Alternatively, you may log a ticket through the Help section of your online account. Thank you.
★★★★★ 5/5
GoogleGreat service by Sameh and pachi !
Gabriella · 7 June 2025
★★★★★ 1/5
GoogleAvoid! Cheaters, disorganised amators
David · 20 December 2023
Agent replied · 17 June 2024
Hi David, We’re sorry to hear of your dissatisfaction. We’d love to help but haven’t been able to identify your account based on the information you provided. Please contact your centre team so they can assist you. Alternatively, you may log a ticket through the Help section of your online account. Thank you.
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