Every review we hold for the Staffordshire office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotThe customer service is very good but…
The customer service is very good but this is overshadowed by the availability of plots to reserve, or even an indication of when further plots would be made available. This is most disconcerting when house hunting.
Linda · 5 April 2022
★★★★★ 5/5
TrustpilotVery helpful and friendly staff
All the staff I have interacted with (Babara, Carol, Lisa), have been amazing, very helpful and friendly. They've made the process of achieving my dream so easy and very much less complicated. I'm excited and happy.
Dupsy · 24 March 2022
★★★★★ 4/5
TrustpilotSales team were very polite and…
Sales team were very polite and informative
Chris · 24 September 2021
Agent replied · 23 August 2024
Hi Chris, thank you for leaving us a review. We are glad you have had a positive experience with us. Thanks, Lydia
★★★★★ 1/5
TrustpilotI looked at a couple of these and…
I looked at a couple of these and didn't buy in the end. The small bedrooms would not fit a bed, the garage won't fit a normal sized car. Who on earth approved planning for stuff like this I have no idea.
David · 24 November 2020
★★★★★ 5/5
TrustpilotExcellent
Friendly staff, good communication
Anastasia · 10 November 2021
Agent replied · 23 August 2024
Hey Anastasia, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback. Thanks, Lydia
★★★★★ 1/5
TrustpilotAvoid
They lied to us, got our hopes up, different people on the phone say complete opposite things. The company was a disaster to deal with then ignored our phone and emails for a week and a half before they felt like responding.
Rebekah · 7 July 2020
★★★★★ 4/5
TrustpilotPretty good
An annoying feature of the buying process was the computer in the marketing suite kept on dropping out of wifi. This led to a frustrating 2 hours instead of 45 mins.
Chris · 14 June 2022
★★★★★ 1/5
TrustpilotDisgusting conmen!
Promised a woodland and protection of environment when we moved into the house, 1 year down the line they are applying for planning to tear down our woodland and build more houses on it! Disgusting scam artists!
Jord · 9 December 2020
★★★★★ 1/5
TrustpilotIf you want to buy a house from a…
If you want to buy a house from a company that falsely markets biodiversity and natural woodland but then submits plans to demolish this in favour of more houses then this is the company for you
Dan · 16 December 2020
★★★★★ 1/5
TrustpilotThe worst customer service.
4 years after buying a St Modwens home and there are still issues outstanding (they still haven’t finished landscaping!!). As far as customer service goes, it is by far the worst company I have dealt with.
Tom · 10 December 2020
★★★★★ 1/5
TrustpilotDishonest developer
Sold a property with a well established woodland on the doorstep as a main selling point. Now they plan to tear the woodlands down to build on! Pure greed and would never recommend this developer!!
Katie · 10 December 2020
★★★★★ 5/5
TrustpilotFantastic service
Fantastic service. Kept up to date every step of the way and the house was completed on time. After sales service has been equally amazing. Highly recommended
Ben · 9 June 2021
★★★★★ 1/5
TrustpilotDont buy house from St.Modwen
Very bad company,sold us a dream house with green way and woodland walks.Misseling and lying to all of us.Not a good company,doesn't care about people at all.
Mr · 28 November 2020
★★★★★ 2/5
GoogleRight next to busy main road. Houses look like new council builds but some of them are detached.
Smok3y666 · 16 April 2022
★★★★★ 2/5
TrustpilotNot enjoyed the aftercare
Not enjoyed the aftercare, would change my option on recommendation now. Repairs organisation is poor had exposed bathroom floor for over 2 weeks
Mr · 29 April 2021
★★★★★ 5/5
TrustpilotStmodwen service
Stmodwen have been helpful friendly and efficient in dealling with us both during and after our move. We couldn’t be happier in our home
C · 10 December 2020
★★★★★ 1/5
TrustpilotUntrustworthy and Greedy
Sell homes using a woodland walk as bait, to threaten to build on that woodland a few years later. Can not be trusted.
Christopher · 9 December 2020
★★★★★ 1/5
TrustpilotDestroying a beautiful woodland to…
Destroying a beautiful woodland to build houses when it was part of the selling campaign for other houses. Very bad. Do not trust.
MR · 29 November 2020
★★★★★ 4/5
GoogleNew housing estate now but nice
Crantockbob · 13 April 2023
★★★★★ 3/5
GoogleRating only, no written review.
Maxim · 9 April 2026
★★★★★ 1/5
Trustpilotworst service
one of the worst services we have experienced in the UKits been 1 year now and still we are chasing them to fix our snags.
Krunal · 22 November 2019
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Things slowed down a bit in terms of communication and response to emails once contracts were exchanged
Resident · 2 May 2021
★★★★★ 1/5
TrustpilotTerrible Company - Avoid
St Modwen really are your best friends…..until you’ve bought the house and then don’t want to know you.
Paul · 16 June 2021
★★★★★ 1/5
TrustpilotPoor poor poor service
Poor poor poor service! No help at all fake promises! Waiting months to get help, followed by fake promises!!!
Adele · 8 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.