Charles Church Stafford reviews

★★★★★ 5/5

Trustpilot

House interest

Thank you to Jaqui very helpful advice and professional manner dealing with our house purchase interest at Parklands, Hessle site. M and K Ansell

Mike · 22 August 2023

★★★★★ 5/5

Trustpilot

During the purchasing and moving in…

During the purchasing and moving in process our Sales people, Chloe and latterly Karla, were always on hand or at the end of the phone or text to answer questions and queries we had. I believe they worked very hard to get our house ready and from handover Chloe, Karla and Tony the site manager, have stayed in close contact. No problem has been too great or small and yes we have had some minor niggles, but the fact that they have been dealt with promptly makes a big difference. So, thank you. We love our new home.

Mark · 12 December 2022

★★★★★ 1/5

Trustpilot

Heard a loud rumble and bang this…

Heard a loud rumble and bang this morning. Went out to investigate only to find a tile had fallen from middle of roof onto the drive below! Not the first time a CHARLES CHURCH house owner has experienced this! It narrowly missed our car. Hubby was out there yesterday working!! I dread to think what damage a tile could have caused to anyone let alone a vehicle! A neighbour had the same thing happen a short while ago. CHARLES CHURCH showed no concern .... apparently not their fault! We all know their house warranty is only 2 years! But surely we should expect a roof to last a lot longer. The reason for buying new, after all, is for peace of mind! NHBC, again told our neighbour the cost was not great enough so... do it yourself! We totally agree with their thoughts, tiles don't cost much.... BUT NOT WHEN IT COMES TO AN ACCIDENT WAITING TO HAPPEN! Also these are Health and Safety issues Shame on you all! So take this as a warning! CHARLES CHURCH and indeed the expensive NHBC we gladly pay out for, are the most uncaring people regarding their Health and Safety Policies! I worry how many more will fall like it did before we have to shell out for a new roof! The house is only 5 years old!

Cherryl · 19 January 2020

★★★★★ 2/5

Trustpilot

Misleading Deadlines!

I reserved a Charles Church plot on Millennium Farm, Humberston on 13 May 2022 (foundation level) at the time of reservation I was given an expected build date of 30 Nov which then changed to 31 Dec 2022; rushed me to exchange which I did by completing on my sale and moving into an AirBnB so that I didn't lose my buyer who couldn't wait until December. The build stopped for 8 weeks, due to tradesman issues and didn't resume again until October, we now have a completed roof, scaffolding is down and was excitedly waiting for my two month completion window, which given it's only the internals left I expected to be around end Jan/Feb 2023. I have received a two month completion window for five months time, pushing the completion as far out as possible just before the six month clause they allow themselves before you can pull out, how convenient! Misled along the whole journey, have lost thousands in fees, lost interest rates and penalties as I had to re apply for my mortgage. Despite complaining and drawing to CC attention that they are offering "move in for Xmas" with lots of incentives, I was told no compensation due to the six month clause on the build completion in the contract! My first home in 1990 was a Charles Church home prior to Persimmon getting hold of them and it was perfect, built in 7 months from reservation to completion and I lived in it happily for 13 yrs! I am now faced with additional storage, securing AirBnB for longer, a holiday re arranged due to Covid where I have no clothes with me as they are in storage two hours away and not a very happy Xmas! I will never buy either a Persimmon or Charles Church (or probably a new build) again, the experience has been poor, no one seems to care now that I have exchanged and if it wasn't for the fact that I stand to lose around £45,000 at this point would pull out of the purchase.I would like to say that Michael at the site office has been wonderful, I can't fault him and he is not responsible for the chain of events!I would also add that I am sure the build when it is finished will be just as exceptional as my first Charles Church purchase, when we get there!The whole process is stressful.

Ellie · 8 December 2022

★★★★★ 5/5

Google

Charles Church were pleasant and helpful throughout our entire purchase journey. Their support didn’t stop after completion,they remained responsive and supportive even after we moved in. Overall, a positive experience and great customer service.

Florence · 27 March 2026

★★★★★ 1/5

Trustpilot

Unsafe House Builders!!

Persimmon (Charles Church) have left us with 60 snags to our 5 bed property 2 years into living in it. Unable to instruct a Contractor themselves, they have now resorted in getting myself to seek quotations for the outstanding work, only to ignore any invoices that are forwarded. The Customer Care journey we have been on has been shocking, a snapshot of which can be seen below: 1. 300+ defects, several presenting a structural or safety concern.2. Over 120 emails and/or phone calls to an incompetent Customer Care department.3. 49 tradesmen visits, some of which resulting in the reported defect being made worse. 4. 6 property visits by incorrectly assigned tradesmen. 5. 8 scheduled tradesmen visits not attended with no prior notice given.We have recently had a Chartered Surveyor in to check tolerances of walls/floors/ceilings and it is clear we have a lot of issues with the property. I would recommend anyone buying a property from this developer to instruct someone to check tolerances within each room to ascertain if they fall within NHBC parameters. The Chartered Surveyor also noted that all bar 2 of the fire doors within the house are non compliant due to the gap between the door and frame being non-existent.The fact that certain floors are sinking, we have non-compliant fire doors, a cluster fly infestation to the loft, and render, brickwork and carpentry throughout which is an absolute mess, speaks volumes about this builder and ability of their site management.They have the audacity to fly banners around the development saying they are a 5 Star builder when many home owners are dealing with serious issues.I will continue to update on here until I am satisfied Persimmon have shown real effort to resolve the issues I have had to endure, and compensated my family for an insurmountable amount of stress. As we go into our 3rd year of living here (I can not yet call it a family home), we are expecting to be made to move out whilst they rectify the many issues. Further updates to follow.

Wandering · 23 November 2022

★★★★★ 4/5

Trustpilot

Overall a good experience

Our experience was largely good, very friendly staff and lots of updates during the build. Would have been nice if we could have had access to the house earlier (as other developers allow) and basic questions about the build specification were not known (like exact dimensions of the garden exact - again other developers provide this info. The house itself is great, only criticism so far is the garage doors are too small to easily get a car through and the houses do all feel squashed together, but that’s true of most new build estates these days!

Daniel · 6 November 2022

★★★★★ 5/5

Trustpilot

Harlands Park…a house becomes a home

We are still at the early stages of our house build which started when we discovered the Harlands Park development in Uckfield online and before we were in a position to buy. We selected our ideal plot and were very fortunate to be able to secure it. Work had only just begun when we reserved it so we knew we would need to be patient. On our second visit we met Steve, from the contract management team, and he immediately made us feel welcome and was able to explain the Charles Church build process to us. Over the next few weeks Darren, the contracts manager, sent us photos of the on-site progress. It’s great to see how quickly things start to change. He was also able to answer some specific questions we had. Later we met with Francesca to go through the options we have chosen. Personalising the house is quite an enjoyable experience. With the deposit now paid we are looking forward to seeing the house completed and of course moving in.

Dennis · 28 October 2022

★★★★★ 4/5

Trustpilot

So far so good…..

I haven’t moved yet. But I’ve been very happy with the service so far. Darren was updating us with the site pictures. Hopefully we can have a site visit soon.Thank you Charles Church team 😊

Nishi · 25 June 2022

★★★★★ 5/5

Trustpilot

Love our new home ! Site manager mark has been excellent

We moved to our new home in Germany beck , and very happy with the house so far - although we have had issues like with all new homes - we would like to give credit to mark - site manager and his maintenance team who have been excellent sorting all our issues and showing care to our issues and popping over to check everything is in order from time to time and getting our issues resolved with action and not just words . The buying process has not been absolutely perfect for us but credit to the persimmon team for trying hard where they can to make the experience as good as it could be and getting our home ready when we were on a tight schedule - there is room for improvement from the sales side but the aftercare deserves 5 star rating - thanks mark

Tony · 13 October 2022

★★★★★ 5/5

Trustpilot

Very responsive

Very responsive, Sarah the sales advisor at Darley Dale was extremely friendly and helpful. Can’t thank her enough

Miss · 2 December 2023

★★★★★ 5/5

Trustpilot

Harlands Park, Uckfield

The team at Harlands Park have made the entire buying process a pleasure. From the initial reservation appointment through to move in day, and beyond, we have been kept informed and up to date. As we were selling our previous house, there was no undue pressure to meet the exchange deadline, and the process was as smooth as you could hope for. We're delighted with the house and also the garden. Special mention to the on site team, Darren and Steve in particular, always checking in and no query/problem is too small. Even though there is still plenty of building work going on around us, it doesn't affect us day to day and every effort is made to accommodate us. A big thank you, you've made this a special experience for us.

Allan · 11 October 2022

★★★★★ 5/5

Trustpilot

Reservation Oakhurst Village

We have only recently reserved an apartment at Oakhurst Village development both Paris and Emma have been brilliant so far. They are always happy to answer any of our questions even when we are changing our mind and coming up with a different option that we want to. They have both been keeping us up to date on the progress of the build so far. We can’t wait to get into our new apartment soon.

Owen · 3 April 2023

★★★★★ 2/5

Trustpilot

Towcester Farriers/faulty towers

Our move in day delayed by 3 hours even though our solicitor confirmed our purchase was completed.We paid for upgrades that have not been supplied.We have a large number of snagging issues some 30+.We had leak from water fitting in bathroom and ceiling above entrance door has been cut out to repair on going.The tv cabling is a mess and has not worked correctly for a week now,due another visit to investigate when test equipment available.The new house experience has been poor!!!!!!!!!!

Mr · 7 October 2022

★★★★★ 5/5

Trustpilot

Harlands Park - Charles Church

My husband and I are in the process of buying a lovely new home at Harlands Park and we have been so impressed with the service we've received so far. Because we ended up reserving our new home at a later build stage we haven't been able to pick everything we would have wanted, which was a shame. Even with reserving so late, the site team have been as accommodating as possible, where they're able to and we've managed to get most things for us apart from the kitchen and electric shower as these were already being fitted. The site manager has been really helpful and made adjustments to items where possible and we even received contact from the Contracts Manager, with progress pictures being sent along with regular updates. I used to work for a house building company and this was never done there. The site itself is really beautiful, with highly thought out landscaping and the houses are so spaced out. The site team have been really relaxed throughout the process and are happy with any questions you ask. We can't wait to move into our new home, hopefully in the next few weeks and we'll update our review once we're in!

Amy · 26 September 2022

★★★★★ 5/5

Trustpilot

Customer Focused

Everything from the starting till the day of completion has been wonderful. All the staff at The Croft, Charles Church is great, very customer focused and hard working. The houses are also good but one does need to asses and see which house type is value for money and suitable to one's budget and family.

Nishith · 4 July 2024

★★★★★ 5/5

Trustpilot

Charles Church new house

From start to finish of Px’ing so as to buy our new home all of the Charles Church team have been fantastic, specifically Helena and Alannah. We do have a few snagging issues, which I am confident will be rectified quickly and to a high standard, due to the service we have received so far.

Sam · 1 July 2024

★★★★★ 5/5

Trustpilot

Charles Church new house

From start to finish of Px’ing so as to buy our new home all of the Charles Church team have been fantastic, specifically Helena and Alannah. We do have a few snagging issues, which I am confident will be rectified quickly and to a high standard, due to the service we have received so far.

Sam · 1 July 2024

★★★★★ 5/5

Trustpilot

The entire customer service team have been amazing…

The entire customer service team have been wonderful, quick and responsive ready to act on the slightest of complaints. Worthy of mention is Joe the site manager, such an amazing fellow who has been instrumental, ensuring things are done.The customer service team and site/defects management team at plot 171Festival Park, Easton Norwich

Anthony · 21 August 2024

★★★★★ 1/5

Trustpilot

We just moved into a flat in Chalfont…

We just moved into a flat in Chalfont St Peter's new development and the experience, from exchange date until today, couldn't have been worse and more traumatic. Not only the apartment is full of snags -and not of the cosmetic type precisely- but the way in which Customer Services is dealing with it is appalling. They are plain rude, they make you be home for hours and then don't bother turning up or calling, they ignore you when you call .... I've been talking to neighbors and they've all been through the same. So, my advice, if you are thinking of buying something here: don't, unless you are looking at being miserable, angry and upset for a very long time. If we could, we would get our money back and run away from here as fast as possible. Unfortunately, when buying property, it doesn't work that way.

St · 16 November 2018

★★★★★ 5/5

Trustpilot

Karen @ the Cottons

The five stars is not for Charles Church but Karen in the Cottons Show house. Regardless of the snags and issues when you move to a newly built home, we need to remember the hard work that the sales team do. Karen at the Cottons was always helpful and got back to us when we had any questions. We moved long distance so needed to be sure we had support in place at our future home - Karen provided this. She was always friendly, polite, engaging and accommodating. Things may not always go right when you move and if you look at the reviews you will see that sometimes the workmanship isn't consistent and to the standard we as customers expect. Karen doesn't build the houses, she sells them and speaking from my experience she does a great job and sets herself high standards. Downside - she introduced us to Arighi Bianchi and cost me a fortune

Anonymous · 8 November 2018

★★★★★ 5/5

Trustpilot

From the start Kate has made me and my…

From the start Kate has made me and my family very welcome to the site. Kate has kept us up to date on the development of our property and always made room for us to come and visit to see how it's all going. All of the staff have been really friendly and honest in answering any questions we presented. Kate is making this venture a comfortable and hassle free which is helping us out more than she knows. The site looks amazing and seeing residents in already we can easily see ourselves spending many happy years here. We look forward to our completion

Chris · 28 October 2018

★★★★★ 5/5

Trustpilot

We collected the keys for our new home…

We collected the keys for our new home at Harlands Park in Uckfield on Wednesday. The house and garden look great and the site is in a great location overall. Our house is one of the first to be completed but despite the on-going construction works on more homes, the site staff are doing an amazing job to give us a finished access road to our house and to keep us safe from the site works. The Charles Church construction staff and contractors are extremely helpful and polite and have made the settling in process very pleasant and easy. S & R

Shirley · 4 September 2022

★★★★★ 5/5

Trustpilot

Team Festival Park - simply the best!

From start to finish the team at Charles Church, Festival Park have been helpful, efficient and above all friendly and supportive. Nothing has been too much trouble. Joe, the site manager, has been particularly effective in making sure we have had the best experience from the company and that we are happy and pleased with our new house.

Ms · 30 April 2024