St Modwen Homes Stafford reviews

★★★★★ 5/5

Trustpilot

Very helpful 10/10

Very helpful sales reps, anything we asked they came back quickly with answers, kept us up to date throughout the build process.Aftercare has been spot on, the site reps have been very helpful, again any issues raised they were rectified quickly, we have had one snag delayed due to it not being up to their standards. But it being resolved soon. Aftercare team are still in touch weekly asking if there is anything they can do to help or any new snags we have found.

Ryan · 7 December 2023

★★★★★ 3/5

Trustpilot

Ritchie is excellent.

St Modwen as a company are extremely poor. The service from customer care is appalling. When finally you get assistance I can only thank Ritchie. Ritchie goes above & beyond. Helpful & polite, nothing is any trouble. If customer care & even the management were to join Ritchie they could learn how to help customers. Thank you. The 3 stars are for Ritchie as St Modwen are only worth 1 star. Thank you Ritchie

CS · 8 April 2024

★★★★★ 5/5

Trustpilot

Valley Rise

Joanne has been very helpfull throughout the reservation process. She has guided us through the process explaining everything along the way and answering any questions we had.

Martin · 7 December 2025

★★★★★ 1/5

Trustpilot

Buyer beware if you are envisaging your perfect new build!

After a year from hell I wanted to tell people about my experience. I am an older person with a lot of life experience! I purchased a detached property in Stafford in August 2022 when the market was at its height! Sales were helpful and pleasant but they were relentlessly aggressive in forcing the completion date despite my plot size being reduced after reservation due to an error on the part of St. Modwen Homes that only I spotted; and a lounge window having to be bricked up after exchange of contracts because it would not pass NHBC guidelines! This only a week or so before completion! I was told to accept both situations with minimal compensation - which was not negotiable - or the house would be re-sold! On the day I moved in I was so shocked and upset to find the finish in the house was very poor everywhere - terrible mastic work; poor plastering; poor carpentry; poor paintwork; damaged kitchen cupboards; the bath badly scratched and so much more! On the day I moved in - late afternoon - I discovered that the back door would not lock and I had to barricade myself in by moving furniture! My snagging has taken a year and 56 men have visited my home. It took 8 months and four visits to have 26 kitchen doors with no flaws and the handles on straight; many sealed window units were replaced; five attempts were made to repair the lounge wall where the window had been; the lounge ceiling had ripples all over and it took three attempts to repair that, with my lovely furniture being heaved around. I was so severely stressed and remedial work was so slow that I contacted a snagging surveyor after five months who told me the finish was very poor and found 215 faults when I had already had many faults remediated. He flew a drone over my roof and found a large piece of timber hidden in a gulley which had been there seven months. Ten months to replace a glass oven door. Technicians regularly turned up with the wrong parts, and had to make repeated visits. There were mix ups over appointments and people came I was not expecting. They had difficulty in getting contractors to come back! I constantly said my heating was not working correctly and had visits from five people. I pressed St Modwen over the matter and was finally told after almost a year that the heating was incorrectly piped! Now they are refusing to remediate several lengths of garden fence and telling me to enjoy my new home!!! No-one cared that all of this impacted seriously on my physical and mental health. No-one has apologised and they will not discuss compensation. Everyone at St. Modwen Homes gets paid throughout this process - but not the homebuyer who lost a year of their life with the constant stress and disruption! I have bought eleven new build houses in my lifetime but this has been the worst experience by far. It has been a shambolic experience by a ruthless and aggressive company who only care about profits and bonuses! On top of this you are effectively living on a building site with constant noise from heavy machinery and, at times, piling rigs; and often very muddy roads. I would urge anyone buying a new property to pay for the services of a professional snagging company. Also please note they engage in upselling - for flooring, carpets and extra electrical work, etc. They insist on payment for this up front, and if you do not complete on the property for any reason you are likely to lose your money! At the time I bought my house, no flooring was included.

Penny · 12 November 2023

★★★★★ 5/5

Trustpilot

St modwen have been AMAZING.

St modwen have been AMAZING.We have lived in our home for over a year now and they have fixed everything for us when asked.We are located in Glanlyn.Toni and Simon made buying our first home such an easy and enjoyable journey.Josh and Matt have been AMAZING. I know some people have moaned on here but most people I know have done nothing but praise St Modwen for their outstanding customer service.Obviously we had some minor issues when we moved in like the paint work was marked a little (From us moving in our furniture 🤭) but they came and sorted it straight away.6 months into moving in we had a tap leak which came through our ceiling and within 5 minutes of me calling Matt, he sent out 4 workers who fixed the issue straight away and too this day we have had no more isses.I would 100% recommend!THANK YOU SO MUCH ST MODWEN!😁

Camilla · 6 November 2023

★★★★★ 1/5

Trustpilot

St Modwen Glan Llyn

Very telling how you’re deleting members posts and blocking them when they’re sharing their honest reviews?If anyone has bought a house from this company, I would strongly recommend you get a professional snagging list - regardless of St Modwens assurance that it isn’t necessary!!Our list discovered building waste in the wall cavities, guess they assumed we wouldn’t have noticed for 2 years whilst the house was still under warranty; then the restricted airflow would have resulted in mould and St Modwens Would have washed their hands!Google Kristian Sanges - he went to the Sun, and instantly we were contacted by the director who promised us the moon on a stick, said the issues would be rectified in 4 days, a year and a half later and they still aren’t done. This is a billion pound company who do not care about the impact they’re having on people’s lives, they only care about money. They’re quick to sell you a dream and take your money, but very slow to rectify any issues, and when they do, my children could do a better job! We have cameras and have heard builders commenting that our house should be blown up, and had racist comments directed at our surname. We needed to vacate our house for the walls in the kitchen to be put right, Edit it to smart fridge which picked up on the app and interacted if was of over 24 hours and our cameras picked up audio where the builders commented ‘oops we knocked off the electric so they’ll have to eat mouldy food haha’ Thank God we have a smart fridge/freezer and the app alerted us that it had been switched off; as St Modwens didn’t bother notifying us. Currently St Modwen are trying their hardest to run down our warranty by claiming everyone is on annual leave. We will not be silenced. We will never give up, we will continue to fight for what is right.

Kristian · 6 November 2023

★★★★★ 5/5

Trustpilot

Customer service

Just want to give a big shoutout to Josh in customer service. He has truly gone above and beyond for us and we cannot thank him enough. We had some issues that was overdue and as soon as Josh got involved everything went smoothly. He kept us up to date and would regularly come round and check in on the work being carried out to make sure we was happy which put our mind at ease. What really impressed us was if we was both working during work hours Josh was more than happy to attend after hours to make sure we was happy which we was shocked with, not many people take time out of there personal time for work! Thank you Josh for the great service you have provided us!!

Ryan · 29 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10

Moved into my St Modwen Home the end Sept 23 (The Becket).Sales Team - Simon and Toni are the most friendly and approachable people you will come across. Always on hand from start to finish of the purchase and kept me informed throughout. A lot of companies could learn a lot from them!Site Team - Liam and Matt are fantastic always on hand to assist. Had a few minor cosmetic issues that were resolved swiftly and to satisfaction. Customer Care/Service - Josh regularly checks in to make sure I am content with purchase and engages well with site team. Very friendly and approachable and if I had any issues would not hesitate to contact him.The House - A downsize for me but really pleased with my decision. Open plan layout downstairs works really well and 3 bedrooms on middle floor are spacious, leaving a lovely big master on top floor to escape the hassles of life. Garden high quality turf provided as standard and as south facing makes the most sunny weather we get in Wales. Property is not overlooked and development is well spaced apart. A big thank you to all I have encountered.

Craig · 29 October 2023

★★★★★ 5/5

Trustpilot

Gabrielle, customer service is showing the management how to actually care for customers. Thank you

St Modwen as a company are absolutely awful. It’s such a shame as if the management put more effort into customer service instead of throwing up poor quality houses, the ratings would actually reflect. This said Gabrielle is fantastic, only recently been with St Modwen in customer care & is actually earning her monies. Gabrielle calls back, answers emails, even gets the snags & defects fixed. The management could learn a few ideas from Gabrielle. I thank you personally for gets these important jobs done as i’ve paid so much money & St Modwen haven’t showed this apparent 5 star service they keep falsely advertising.

CS · 27 October 2023

★★★★★ 5/5

Trustpilot

A credit to St Modwen

Since moving into our house at Heathy Wood earlier in the year there have inevitably been some snagging issues. What has impressed me most has been the can do attitude of the team at St Modwens - they genuinely want to help and sort any problems out. Gabrielle has been quick to respond to put in place any remedial works while onsite contractor Richie always goes above and beyond to ensure any work is completed quickly and to a high standard. I have bought several new build properties over the years and can honestly say these guys are a credit to St Modwen.

SCW · 25 October 2023

★★★★★ 5/5

Trustpilot

Glan Llyn 10/10 ⭐️

I can’t express how truly glad I am that we went for our new build home with St Modwen. Not only is the layout and design of the house perfect for us but the level of service we received from sales and customer service has been way beyond our expectations. We dealt with Simon Jacobs from the Glan Llyn site and he was fantastic! Simon is the most trustworthy person you will find in sales, he was very honest with us and communication was spot on. I also have to call out Liam and Matt for the build quality, again super approachable and kept us updated. Once completed we were introduced to Josh from customer care. He is so approachable and super helpful, especially sorting out our issues (which in the grand scheme of things were small cosmetics which you expect). Josh regularly pops over and always gets back to us with a resolution promptly. The team have really gone above and beyond and we always have a chat when we see them. We’ve even built a great rapport with the contractors - Kenny the plumber is very knowledgable and no job is too small. And my final call out goes to Rich the labourer, what an absolute star! That man is always willing to lend a hand and is a joy to see on site. I cannot recommend St Modwen enough! Especially Glan Llyn, we’ve already started to talk a few family and friends into the area.

Bethan · 24 October 2023

★★★★★ 1/5

Trustpilot

DO NOT BUY A ST MODWEN HOME

DO NOT BUY A ST MODWEN HOME! If I could give zero stars then I would. Purchasing a new build home should be exciting, however our experience has been nothing short of a nightmare. We have not had a working shower for nearly 4 months now and nobody seems to care, not even the head of customer services who is now ignoring us! Why do we not have a shower? Well, movement in the shower tray (which St Modwen at first refused to look into) caused the mastic to lift. Future Mastics were asked to remove the old mastic and replace with new - instead they scratched my shower tray and tiles beyond 'plastic surgeon' repair. So, a new shower tray was ordered and a 'St Modwen technician' sent to complete the work of fitting a new shower tray and tiles. We have now had tradesmen attempt to fit the shower tray and fit news tiles TWICE and still the work is not up to standard and we have been left with an unusable bathroom (no mastic, scratched shower tray and door, uneven wall/bent shower screen, chipped tiles etc). Do not be fooled by their '5 star builder' status. When you purchase, you are not told that you are only able to report 'cosmetic' issues on day one - so if you do make the mistake of purchasing through this awful company - study the warranty booklet prior to completion and instead of unpacking your belongings, go through the house with a magnifying glass. You will then be pressured by the site team to give 5 star feedback to the NHBC team when they call. As soon as St Modwen get what they want, the site team abandon you without warning are you are passed onto the terrible 'customer service' team. We have experienced gaslighting, rudeness and ignorance to name a few. We were even told that they would not entertain speaking with our snagging company even though NHBC standards had been breached! Our Moores kitchen cupboard doors have peeling laminate (replaced once already which was a battle within itself), lifting carpets, chipped bricks and wobbly slabs, holes in the walls from their tradesmen, waterlogged garden to name a few. The site is awful, pot holes everywhere, dust and dirt and nobody seems to clean the roads! A shiny new house may sound appealing, but please take the time to read through the comments of homebuyers on social media and TrustPilot which we did not do unfortunately and save yourself a nightmare.

Raeane · 15 April 2025

★★★★★ 5/5

Trustpilot

Kyle is always friendly and keen to…

Kyle is always friendly and keen to support you.

A · 23 April 2026

★★★★★ 5/5

Trustpilot

The staff and so knowledgeable at Ember Park!

I love the show homes at Ember park! I’ve never been anywhere where the staff are so knowledge - I think the young man’s name was Carl? he’s so helpful, I want to thank him for showing me all the different options I have within my price range.

Katie · 27 June 2026

★★★★★ 5/5

Trustpilot

St Mowden - A 5* Builder

We had never heard of St Mowden when we started looking for a new build in Taunton on New Year's Day 2023. Since Covid we had been trying to move 350 miles to Taunton to be nearer our daughter but moving from a low cost area to a higher one was proving difficult. We found a new property at Langford Mills and although we had never heard of St Mowden and swayed by the first review I found online about the Taunton office so begin our pursuit to fulfil our dream. Helen Fareham our contact at the Sales Office guided us through every aspect of buying a new build. Helen is calm, knowledgeable and her expertise is second to none. Living many miles away Helen constantly kept us informed. Choosing our kitchen and carpets were completed online very efficiently.Looking back St Mowden made the buying process simple in comparison to the hoops we had to jump through to eventually sell our house. In this respect we are immensely grateful to Ben Jones, St Mowden Sales Manager. Ben was always positive, cheerful and convinced that whatever happened we would achieve our dream. Before and after we moved in Tanya Overton-Summers, Site Manager has proved extremely efficient. We are delighted with the finish and have had very few snags but Tanya has been a presence and contactable and at a moment's notice will sort out a problem.With regard to After Sales Service we were given a named contact, Elaine Cliffe who visited us and explained how this works. Elaine is very approachable and happy to help.Finally, we would not hesitate to recommend St Mowden and the staff we have dealt with. The house is everything we wished for.

Judith · 12 October 2023

★★★★★ 5/5

Trustpilot

Consett Delves Site - amazing help!

Called into the office in Consett to speak with someone and was greeted by Joanne. She couldn’t have been more helpful, giving me her time, explaining everything thoroughly suited to my situation and going through all of my potential options. Lovely lady to help and was very understanding with excellent knowledge to support me with big decisions being a first time buyer!

Gemma · 9 March 2026

★★★★★ 5/5

Trustpilot

Glan Llyn

We bought our new home on the Glan Llyn development (+ moved in August 2023) and we have been so incredibly impressed with St Modwen from start to finish. We had recently tried purchasing from another developer and had a genuinely awful experience so we went into this feeling pretty anxious. From the outset, Simon was phenomenal for us, keeping us so well updated and providing us with reassuring support throughout. We also know Toni was doing a fab job in keeping things moving which we're really grateful for. I'm pretty sure both went above and beyond continuously during our sales process. Once we were in, Liam and all the site team have been nothing but helpful and friendly. Everyone who comes into your home is professional, respectful and we've been really impressed. Josh in Customer Services has also been great at making sure that we're able to fully enjoy our new home straight away, sorting out any little snags we have had. To reiterate though, these really have been minor. Everyone who's stepped in our house has said it's been finished to an unreal standard + I read SO many horror stories about buying new builds (and even experienced a bit of a horror with our previous sale) but St Modwen are genuinely brilliant and we highly recommend the Glan Llyn development. The company wouldn't be what it is without the incredible team - so a huge thanks to all mentioned above and those behind the scenes!

C · 26 September 2023

★★★★★ 4/5

Trustpilot

Good experience with MEON VALE team

We moved to MEON VALE recently. As we are very new to the country, Mercedes from Sales office and Dean Parker, Section Manager are very helpful and walked through steps with us. They explained with detailed information and followed up issues we raised. Especially Dean, he did extra miles for us, giving us advices. He also followed up promptly the issues we found on snag reports. The Customers Services team is good too, both the former CS manager Alison and Dan Ward, the current manager, checked with us constantly and helped me solved some problems, e.g. the ground floor toilet blockage when I moved in in the first few weeks, they tried to fix the issue with on-site workers and then arranged plumbers to have a thorough check finally. Overall, my experience with St Modwen is good. When I heard that some developers won't care much after customers moving in the new house, I would say that probably not the case with St Modwen. Please keep your good service.

Almen · 24 September 2023

★★★★★ 5/5

Trustpilot

Valley Rise, Delves Lane

Joanne has been excellent throughout the reservation process, she has taken the time to fully explain the process giving great advice along the way.

Nicola · 7 December 2025

★★★★★ 5/5

Trustpilot

Great Service

Want to a say a big thank you to Kyle at St modwen snibston mill. You made our home buying experience exceptionally smooth

Gabriel · 15 December 2025

★★★★★ 5/5

Trustpilot

Fantastic service from sales to customer care!

We moved into our St Modwen home at Heathy Wood in Copthorne in August 2022. We have been so pleased with everything in the house, the layout is perfect; the finish is high quality; and the development looks lovely. The sales process was really smooth and we were kept up to date regularly by the team. We were especially well looked after by Michael Burt in the sales team who was brilliant. We have been impressed with and extremely grateful to the customer service team, especially Carl (contracts manager) and Gabrielle (customer care manager) who have been more than accommodating and dealt with our issues (which are to be expected with a new build house) proactively and efficiently. Nothing has ever been too much to ask. My partner and I both work for developers ourselves and know how tough their jobs can be so we really can't thank the St Modwen team enough for making our experience buying and living in our new home so great.

Maisie · 7 September 2023

★★★★★ 5/5

Trustpilot

Mihail is a great employee

Mihail is a great employee and ambassador for St Modwen on the Kingsgrove Site in Wantage. After moving in there are always a few things that need snagging, Mihail has done a few of these for me. His smile and willingness to help is outstanding. Great Job. I have to say everyone at St Modwen has been great! Thanks Helen

Helen · 3 October 2024

★★★★★ 5/5

Trustpilot

Caroline & Tigan at Branston Leas

Caroline & Tigan at Branston Leas are amazing. They have been so helpfully from the very first day we walked in they were so welcoming. They have answered every question we have asked. I have loved getting the updates on the progress of the house too.

Bethan · 25 June 2026

★★★★★ 3/5

Trustpilot

Richie won’t let you down

If you ever get a visit from Richie, just know he will go above and beyond within his power to do everything he can to make your issues correct. Haven’t had the greatest experience with St Modwen homes at all but Richie is definitely the diamond in the goldmine. The 3 stars are purely for Richie, if he leaves St Modwen, company won’t have a leg to stand on

Leo · 19 April 2024