Trusted Agent profile · Stafford
★★★★★
1,003 reviews across 2 platforms
Off St. Leonards Avenue, Stafford, ST17 4LZ
Part of St Modwen Homes, see every office.
St Modwen Homes's office in Stafford, at Off St. Leonards Avenue, is rated 4.1 out of 5 across 1,003 reviews on two platforms, including 44 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. St Modwen Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotAn asset to St Modwen!
Just had Richie round from St Modwen (Heathy Wood) to complete an outstanding snagging issue. As always he went above and beyond, He is always pleasant and friendly and nothing is too much trouble for him. Great guy who is an asset to St Modwen!
Hi, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
5/5
TrustpilotEverything was just on point.
Everything was just on point.No back and forth.I'm very impressed with their service.
Hi Chantel, thank you for leaving us a review. We are glad you have had a positive experience with us so far. Thanks, Lydia
5/5
TrustpilotGreat service
We had to cancel the application for the house we booked ,because of the distance from there to work.However , Andrew and Shirley tried to help more than we could have imagined during the whole process, but unfortunately we decided to give up ,even if it hurts ,and it will probably take me some time to forget about this house.
Hi Cristina, thanks for taking the time to leave us a review. It's always lovely to hear positive feedback, but we are sorry to hear that you had to cancel your application. Good luck in finding your new home! Many Thanks, Lydia
5/5
TrustpilotJohn. Stillwater
John at Stillwater side has been completing our snags on and off since we moved in November 2021. He is an absolute asset to the company, he is friendly, knowledgeable and all work he has completed has been to a high standard.
Hi Rachael, were glad to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lucy.
4/5
TrustpilotToni was very helpful and always…
Toni was very helpful and always respond in time to our queries.Amazing sales woman
Thank you for leaving us a review Barbara. We are glad you've had a positive experience with us. Thanks, Lydia
1/5
TrustpilotPOOR CUSTOMER SERVICE
POOR CUSTOMER SERVICESecurity locks have been off for months.Bike garage door locked and cannot access for months.Lift not working for more than a month.This morning car park shutter stopped working.Nothing gets solved, no one replies to emails. I haven’t even included the problems in my flat.Please save your effort and search for houses from a different company.
Hi, I am very sorry to hear this. Please could you send us an email with your development and plot details to sales@stmodwenhomes.co.uk so that we can get this looked into for you. Thanks, Lydia
5/5
TrustpilotExcellent Sales Service
Ben is an excellent staff to help us quickly reserve the house fitting us. Thx Ben
Hi Lyndon, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employee mentioned. Many thanks, Lydia
5/5
TrustpilotGreat work by Matt
Great work by Matt We’ve had a great experience with Matt from St Modwen. He is very polite and resolved our bathroom snagging. Excellent work 👏
We're thrilled to hear about your positive experience with Matt. It's wonderful to know that he was able to resolve your bathroom snagging issues. Thanks, Lydia
4/5
TrustpilotAnnie was very helpful and pleasant to…
Annie was very helpful and pleasant to deal with. So far so good
Hi, thank you for your review. It's always great to hear that the team has helped make someone's home buying experience great. We'll be sure to pass your feedback on. Wishing you all the best! Thanks, Lydia
5/5
TrustpilotFirst Time Buyer
I’m a first time buyer so I wasn’t familiar with the process of course, however both my broker and Aaron who works for St. Modwen Homes were extremely helpful. The email/phone communication was very helpful and put my mind at ease. Our meetings regarding the plots were to the pointand full of details that every first time buyer needs. Well done.
Hello Piotr, thank you for taking the time to review your experience with us. We are glad you have had a positive experience with us. Many thanks, Lydia
5/5
TrustpilotWe’ve had a great experience with John…
We’ve had a great experience with John Marshall from St Modwen. He completed all of our snagging and did a great job 👏 polite and trustworthy.
Hey Charlotte, We're so pleased to hear about your positive experience with John. It's wonderful to know that he was able to complete your snagging to your satisfaction and that you found him polite and trustworthy. We appreciate you taking the time to share your feedback. Thanks, Lydia
5/5
TrustpilotAn overall good experience that I would recommend.
An overall good experience.Whilst they could be difficult to get a hold of sometimes, the overall service from the St. Modwen team was great. Super helpful, friendly and always kept me up to date on every development. Would definitely recommend them to any other first time buyers as they helped make the experience much easier and simper
Hi! It's great to hear you've had such a positive experience with us buying your first home. Thank you for taking the time to review the service that has been provided to you. We wish you the best of luck in your new home! Many thanks, Lydia
5/5
Trustpilot10 out of 10 to Mihail fixing our snag…
10 out of 10 to Mihail fixing our snag issues, they have been fixed to perfection. He is a very neat and tidy worker with a very high professional finish to his work.
Hi Kate, thank you for your review. It’s great to hear that you’re happy with the outcome of the work. We wish you all the best in your new home. Thanks, Nick
5/5
TrustpilotGood Experience
Our Sales Consultant Aaron was very helpful, accommodating and professional.
Hello, thank you for taking the time to review your experience with us. Many thanks, Lydia
5/5
TrustpilotHelpful Mr Ben
Mr Ben is very helpful for us to buy a new house on last Sunday.
Hi Yick, thank you for your review. It's always great to hear that you've had a positive experience with us. We'll be sure to pass your feedback on. Wishing you all the best. Thanks, Lydia
2/5
TrustpilotThey can't keep staff and even the…
They can't keep staff and even the sales office are now agency they don't respond to web enquiries, in Richards own words they are mostly a waste of time. What might be more true is that the reviews and large discounts on offer speak for themselves
Hi James, we are sorry to hear you've not had a great experience with us, and you feel this way. If we can do anything to help, please do not hesitate to contact us on sales@stmodwenhomes.co.uk. Thanks, Lucy.
5/5
TrustpilotVery good customer service
Very good customer service. Kath from Kiln Gate is very professional.
Hi Ilie, it's great to hear you had such a positive experience. We will ensure your comments are passed along to the employees mentioned. Many thanks, Harriet
5/5
TrustpilotCallum
Callum came to our house this week for a day and a half to repair some blown tapes on the top floor of our house He removed the tapes plastered sanded and painted he didn't make a bit of mess covered everything up he was a very pleasant young man I cannot recommend him highly enough
5/5
TrustpilotExcellent Customer Service
Rob Wainwright and Matt Trever both attended our house today to sort out an issue with the skirting boards. They were both extremely polite, professional and did a great job. The experience couldn’t have been anymore positive, they carried out a clean of the area afterwards and provided lots of guidance too! Thank you very much!
5/5
TrustpilotBramshall Meadows
We are absolutely in love with our new home. Whenever we have had any queries or questions Bob has always been very polite and professional. Bob helped us straight away where possible and has looked after us from the moment we had a walk around before our home was completed.
Hey Amy, we are happy that you are loving your new home and have been thrilled with the experience at Bramshall Meadows. Your feedback is really appreciated and will be passed on to the employee mentioned. Thanks! Lucy.
5/5
TrustpilotI gave 5 stars because from the…
I gave 5 stars because from the beginning of our mortgage process, we were given the best information and the house we bought from St. Modwen Home was built to the right standard. We love everything in the house. I recommend St. Modwen Home to friends and family.
1/5
TrustpilotCladding on my home
Hello. I have been living in my St Modwen flat (constructed in 2014) which I purchased from new. We have been advised there is cladding and our building has failed the EWS1. Can you please advise what St Modwen can do to help? Your help will be much appreciated.Hello Lydia,The development is called Wembley Central.We look forward to hearing from you.
Hi Aly, Thanks for getting in touch. Sorry, but we are not aware of any buildings within our ownership which require, and yet have failed to obtain, an EWS1. Please could you confirm the location of your flat, so we can look into this? Thanks, Lydia-----------------------------------------------------------Hi Aly, Can I please suggest you contact us at info@stmodwen.co.uk so that we can look into this? Thanks, Lydia
5/5
TrustpilotFriendly and helpful
Before completion the sales team were helpful and accommodating, allowing for multiple viewings and responding to any requests I had during the purchase process.After moving in the site team have been more than helpful and always friendly. Going further than expected to help correct any issues (mostly cosmetic) I'd found after moving in and offering extra assistance where they could.
Thank you for leaving us a review Tom. We are glad you've had a positive experience with us, and we wish you all the best in your new home. Thanks, Lydia
5/5
TrustpilotCallum I would like to thank you for…
Callum I would like to thank you for your professional and excellent work at my property. You completed the work with great quality
Hello Wyn, we appreciate you leaving us a review. The Team at Hendrefoilan will be glad to hear your feedback. Many Thanks, Lydia
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