St Modwen Homes Stafford reviews

★★★★★ 5/5

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First Home

Myself and my partner are going through the process of purchasing our first home with St Modwen at Bramshall Meadows. The whole process so far has been so simple and a lot let stressful than I could have ever imagined. The reservation process for our plot was super simple as Olivia explained everything to us thoroughly which made everything flow smoothly. We have kept in regular contact with Olivia during this process and I couldn't recommend her enough! Her service has been excellent, 5 stars all round so far with our journey!

Jamie · 18 January 2022

★★★★★ 4/5

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The St.Modwen team thus far have been…

The St.Modwen team thus far have been extremely helpful. All relevant and requested information has been received with nothing but helpfulness. The only reason I've down scored to 4stars is due to the fact that my partner and I travelled almost an hour to view a show house of our wanted property. Upon viewing we fell inlove with this exact model of house. When viewing a recently built version of said house on the development we have chosen we discovered that the layout was completely different. Infact, although the house name was the same the house was infact a completely different house without any of the actual features we fell inlove with. Luckily, we liked the new version just as much but this left us feeling unsure. Regardless of this, the team and hilton valley have been brilliant and we are shortly exchanging contracts.

David · 6 January 2022

★★★★★ 4/5

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We are really please with our home

We are really please with our home. We have had a few teething issues but nothing unexpected. Our only complaint is that we had to change our initial choices of kitchen worktop and flooring due to lines being discontinued. We also completed later than originally planned and then our final completion felt a bit rushed as we then had to wait 2 weeks for our home demonstration and for our open reach cabling to be installed. Also there was no aerial or satellite wiring within our house which we assumed would come as standard. So we are now 6 weeks in with no television, however this is being sorted. This should be made more clear by the sales team during the buying process. Overall though it is a lovely house and we are really pleased. Ben within the sales team was GREAT! :) 5 stars for Ben!

Mr · 9 December 2021

★★★★★ 1/5

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Yet again lack of communication with…

Yet again lack of communication with customer services We had customer service manager to visit our property to address all building errors that St Modwens had made , well he agreed with us that the mistakes should have not happened and that the workmanship was not up to standard , he promised to contact that same afternoon after his meeting , oh what a surprise no phone call ,so i said an email , oh what a surprise no reply , next day still waiting for a phone call so sent yet another email but what a surprise no response. This company should not be allowed to trade they expect people to move into they’re homes before they are even complete, drives not completed , porches not completed painting not completed, the lust is endless . This company are breaking contract rules as the homes are rushed and not completed property. People please avoid this company. If customer services manager Geraint Powell doesn’t contact you then what chances have we got AVOID ,AVOID , AVOID . We will continue to warn other of this company

Mr · 1 December 2021

★★★★★ 1/5

Trustpilot

Just cannot finish a job...

Two years in - still have issues. The end of Duncan road paving is incomplete, our garage door has yet to be replaced despite confirming they have fitted the incorrect size, the 6m street light outside on our private drive which should be a bollard light still has not been changed. I've given up on their painters/decorators for snags, they all should have gone to Specsavers. St Modwen did the first 95% of the build perfectly, shame they cannot do the last 5% as well. Its all the finishes which are just so poorly done, painting over light switches because you are too lazy to unscrew it. We paid extra for the chrome light switches, I've now started re-doing all the paint work around all lights, light switches and behind the radiators/heated towel rails because even when they send in a decorator to fix it, its still done so poorly with drips of paint all over the place.

Dennis · 25 November 2021

★★★★★ 5/5

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I couldn’t recommend highly enough!

Fantastic. We never debated looking at a new build home until several house purchases fell through. We visited a number of sites and those usual concerns of quality and cost were there- until we visited a Pear Tree Fields St Modwen. We were shown the show homes and loved them, and shown the home that would eventually be ours. At every step we asked “will this cost us more” “is that an additional upgrade” - no, all included. We’d also had some bad experiences with the past properties that had fallen through and felt beaten- having Sales Advisors Jules and Emily on our side really helped- we signed up there and then. We also decided to switch solicitors to the firm suggested by St Modwens, the best decision we could have made. Throughout the process the sales team were amazing, kept us updated, let us visit our soon to be home multiple times, pushed solicitors and others and genuinely made it much easier. The suggested solicitors were fantastic, and as they work with St Modwen you had the weight of them pushing the solicitors to get things done, we were given a 6 week period to exchange and complete- and it was done! Amazing. We also had the additional benefit of the key worker fund which St Modwen gave us for even further upgrades to our home. Upon moving in we were cared for and looked after, and we were passed to site manager Karl who did our home demo, and checked in on us over the next few days. He went above and beyond helping us and we couldn’t be more grateful. We have been in our new home for just over a month and couldn’t be happier. We have found no issues. The build quality is fantastic, the house is incredibly warm, we also have the benefit of solar panels, the site is lovely and it’s really enjoyable to see it develop and grow, if we’ve asked for anything the team have gone above and beyond.The whole experience for us has been fantastic, and we’ve totally switched our mindset from never going near a new build, to loving living in one!

Simon · 3 November 2021

★★★★★ 4/5

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We recently moved into our home in…

We recently moved into our home in August of this year. We had been delayed a few times due to materials and COVID which couldn’t be helped but Sarah at the sales office was absolutely tremendous.We expected a few snags so we weren’t too concerned about them but Amit who is the customer service manager has been an absolute asset to the company and is genuinely such a nice and thoughtful person. He has helped us out in every situation and even when things haven’t gone our way has always reassured us it’s going to be okay. I don’t know if St Modwen would function without him but I wouldn’t like to see them try!

Adam · 27 October 2021

★★★★★ 5/5

Trustpilot

100% satisfaction

We can not speak of St Modwen Homes highly enough. We are extremely pleased with the quality of the house and if we ever decide to move, we would only choose St Modwen again. We went for St Modwen because they are famous for light and space and I must say we were not disappointed. The rooms are spacious, big, airy and light. Even bathrooms are of a very good size and all have a window letting the light in (except for the cloak room in our case as it’s in the middle of the house). I must say, there was not much communication from the sales team after the sale, but with Covid19 perhaps it’s normal. The quality of the build is exceptional and many of our friends who came to visit were surprised at that. Some of our friends who have been ‘loyal’ to older buildings even said that if this is the quality of St Modwen then they don’t mind buying a new-build. We expected to have some snags, as it is very normal. We did, but they were very minor and actually we were extremely pleased with the care that we received after moving in. All initial snags were sorted out immediately, and any other snags that we reported later in the next few months were sorted out right away. Damion, who is St Modwen customer service manager at Tayleur Leas development has been amazing. He was popping in at least once a week for the first few months to make sure we are happy and he sorted any issues we had. This superman really deserves a good pay rise. We feel happy in our new home and we are very pleased with the support and care that we have been provided by St Modwen Homes. We would definitely recommend people to choose this builder for a stress-free high-quality home.

Nitin · 20 October 2021

★★★★★ 5/5

Trustpilot

Great home and company!

We live on the lovely littlecombe estate and are very happy with our purchase made a year ago. We have had a few snags and customer service have dealt with everything we raised. There have been some delays with covid, but who hasn’t been effected in some way by the pandemic?! I’m surprised there are some negative reviews about St Modwen. My experience has definitely been positive and I would buy from them again. Lovely spacious contemporary homes built to a high standard!

Lauren · 18 October 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Hi, just wanted to sing the praises of St Modwen Customer ServiceI recently had to have some drain work carried out right outside my front door, and although the team who carried out the work assured me that everything would be put back exactly as it was, this was not the case, and plants were destroyed and missing, lawn damaged, and slabs left uneven and wobbling.Spoke with my neighbor, and he advised me to contact Kelly in customer services.Couple of emails later, and it's sorted (Hopefully), she managed to take a look at things, get a quote for the work, and get it booked in (at no cost to me)Excellent customer service.

David · 14 October 2021

★★★★★ 5/5

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Very impressed with the service we have…

Very impressed with the service we have received so far, Olivia has been so helpful and answered all the questions we had making buying our first home an excellent experience!

Mrs · 25 January 2022

★★★★★ 5/5

Trustpilot

Brilliant experience

My name is Zdravka Stoikova. I would like to express my excellent impressions and experience related to purchasing a house from St Modwen Homes .My house is lovely,built to high standards and I am absolutely delighted with everything in it .I would like to say that all staff at St Modwen have been very kind,helpful,efficient and professional.Please praise personally the following staff members:Barbara Wright,Alex Green,Tom, Garry Pallant,Jim Sowerbutts(joiner),Chloe and Paul Burnage. They have gone the extra mile to meet my needs and wishes in a prompt and effective manner!! All of them have been enthusiastic, accessible and always smiling. Their high professionalism ,positive attitude and respect towards me ,as well as their willingness to help have given me the confidence that I am valued as a customer. I highly recommend purchasing a property from St Modwen Homes,so I passed this information to some of my friends. Thank you very much for providing me with the necessary and prompt support to settle in my beautiful house.

Mr · 22 September 2021

★★★★★ 1/5

Trustpilot

Homes are hit and miss a number of…

Homes are hit and miss a number of houses on the a Heathy Wood estate have had minor and major issues. The after care when dealing with issues is a very long and drawn out process. One thing that stands out o my home is the pointing. Such a simple task but it's been rushed and looks very poor.

Christopher · 16 November 2023

★★★★★ 5/5

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Glan Llyn - John

I wanted to shout out John for his amazing work in our house today. He came out of his way to help me today and was communicative throughout the whole process. His work was above and beyond and he is very friendly and kind. Thank you so much for your help today John!

Michael · 21 March 2024

★★★★★ 5/5

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Richie st Modwen

Richie , the on site team member for St.modwen NEVER fails to Disappoint . He could be the reason st.modwen keep in business with his customer service skills and craftsmen , always professional and the most helpful when you need him, even if it’s unscheduled !

Ryan · 24 July 2024

★★★★★ 4/5

Trustpilot

I am very pleased to express my sincere…

I am very pleased to express my sincere thanks to st modwen for the exquisite design of our home.The most important factor which I liked most is the windows which gives the complete lighting to the space inside, indeed an energy efficient one. Even though we had some little troubles initially, the customer service sorted it immediately, well appreciated.

Anila · 24 October 2023

★★★★★ 1/5

Trustpilot

really Bad customer service

really Bad customer service. Poor quality subcontractor once you get your home no-one bother and no one try to short out your problems. even they don't know different between clay and top soil. when you will dig your garden you will find stone and waste material like old pipe wires, plastic. got my house last December still waiting for tree front of my house when call to customer service we will sort out soon but no one know when.

Singh · 19 September 2021

★★★★★ 5/5

Trustpilot

Simon & Toni from Sales team at Glan…

Simon & Toni from Sales team at Glan Llyn were extremely helpful in every way. Always on hand if any help or advice was needed

Alex · 21 July 2022

★★★★★ 5/5

Trustpilot

Great experience

Great experience so far, and very supportive staff from start to finish, especially Julie and Gemma at the Fairways

Deera · 28 February 2023

★★★★★ 5/5

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Amazing service from start to finish…

Amazing service from start to finish and even after we completed on our purchase for any issues we had. Cannot fault any part of the process and would 100% recommend St Modwen. Fiona in sales was extremely helpful and Keith and Lewis onsite were really helpful and quick to resolve any issues we had.

Charlie · 5 February 2024

★★★★★ 5/5

Trustpilot

Richi and Emma- resolution of snags

Richi did a great job in addressing the snags we had identified to a high standard.Emma has facilitated the resolution of our snags.We trust the last of the snags will be sorted out as well as what has been done already.

TK · 1 October 2024

★★★★★ 5/5

Trustpilot

Dianne was amazing

Dianne was amazing. Very helpful throughout the process of the property viewing. Answered all of our questions and helped us pick our property.

Sam · 26 September 2022

★★★★★ 5/5

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Open honest discussions and support

Shirley and Andrew were excellent communicators and were very clear about the benefits of buying St Mowden homes

Viv · 14 March 2023

★★★★★ 5/5

Trustpilot

Amazing staff

I had a great experience interacting with the staff especially Julie and Rachel at the Fairways, Stafford development. The staff were nice and helpful.

Seun · 25 July 2022