Trusted Agent profile · Stafford
★★★★★
2,060 reviews across 2 platforms
1 High Street, Eccleshall, ST21 6BW, Stafford, ST21 6BW
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Reeds Rains's office in Stafford, at 1 High Street, is rated 3.8 out of 5 across 2,060 reviews on two platforms, including 156 Google reviews rated 4.9.
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Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotBuying a property can be a stressful…
Buying a property can be a stressful experience, but the team at Reeds Rains have made the process much easier. They have been friendly, supportive and proactive, keeping me updated regularly and helping to move things forward whenever possible. Thank you for all your hard work and assistance.
4/5
TrustpilotPositive result with some bumps in road
Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.
5/5
TrustpilotPositive and enthusiastic approach
When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.
We are thrilled to hear about your positive experience. It's wonderful to know that you felt heard and understood during the initial assessment. We are also pleased to hear about Jeremy's dedication and commitment to achieving the best possible outcome for you. We strive to provide a welcoming and supportive environment for all our clients.
1/5
TrustpilotThis is based at the Ossett branch
This is based at the Ossett branch. The worst business I have ever dealt with!! Going through renting a house currently and the way we have been dealt with is absolutely appalling. The most miserable, unprofessional, unresponsive, utterly useless people I have ever had the misfortune to deal with.Not only have we been continuously lied to but now our calls are even being ignored.Tracy who we dealt with originally was just atrocious, never gave us a call once to update us so we called the branch ourselves every day to know what was going on. Only to be told now that we have transferred over to the Wakefield branch that she has done absolutely nothing and even gone against what we have been told!!!When Tracy isn't in I dealt with Emily who I thought was doing everything she could to ensure we got the keys at the weekend. Not only do we have a time limit for our current property but I'm 4 months pregnant and she knew all of this and getting married in a weeks time then going on honeymoon for 2 weeks out of the country, all of which was stated at the time of viewing the property. However, after our calls being ignored all day long we arrive at the Wakefield branch to be told that everything Emily said she was going to do, she did none of it!!!The way Emily dealt with my partner was just ridiculous, no use of words but actually shrugged her shoulders and rolled her eyes when he asked her a question. This company is an absolute shambles and a joke and we have not 1 good thing to say about them.They do not care about anything at all and make it unbelievably difficult and long.Never have we ever had something go on for so long and with no end in sight.The worst customer service I have ever received in my life and will never ever use them again for anything!!!!
Hello Miss Tams,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotReeds Rains should be avoided!
Imagine the response I got from a Reddish Branch Manager below after I complained about the service I received from managing my property. The amount of lies he stated in his email is alarming. Another reason to stay clear of this firm because they will mess you upHe could not even put his name at the end of the email Hello, To start things off you are copying a lot of random people into an email chain who have no part in this matter and it is causing a lot of confusion within your complaint. The complaints procedure would be to myself first and then it can escalate up the channel. Because of the numerous different emails this has caused a massive delay getting back to you. To address your issues, first of all it was Bryce who was the lettings manager here dealing with your issues with regards to the tenants of 30 Bratton Drive. After numerous emails back and forth between you both Bryce tried to resolve it by either agreeing the tenant could have his cousin move in or serve a section 13. This was agreeable and then later not agreeable by yourself. Then you wished to serve notice to the tenants to which we have to get confirmation from yourself to which Bryce never received until you contacted the branch upset that it hadn't taken place. There has been a lot of confusion with what you wish to do with the property. You were made aware of the tenants vacating as you wished to serve notice, we can not notify you multiple times of the same update. Finally a resolve was met between you and Bryce to serve notice. The tenants dropped their keys in on Thursday the 21st but this wasn't picked up until Friday due to how late it was. Again there had been some confusion as you had stated you did not want to pay for a check out report on one occasion but when you came into branch you said you wanted the check out report to be done. Jennifer in branch then spoke to vibrant who booked it for the following day for you. You have expressed you wanted to leave our services but are now asking for our assistance on matters which would not be manged by ourselves going forward. All I can do is offer my sincere apologies that you are not happy with the service you have received and offer you my best wishes going forward in the future and can end communications on this matter here, if this is not satisfactory then please see attached the complaints procedure on the next steps for you, Kind Regards
1/5
TrustpilotVery dissapointing experience with Reed…
Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.
We regret your disappointing experience. We aim to confirm sellers' readiness before listing and we are sorry this did not happen in your case, causing wasted time and money. We'll review our procedures to prevent recurrence. Thank you for your feedback. Regards, Reeds Rains
5/5
TrustpilotExcellent Service from Hazel Grove Branch
Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.
1/5
TrustpilotAVOID AT ALL COSTS!!
The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.
Hi Georgina,I am really sorry to read your review; we take customer satisfaction very seriously here at Evesham. Unfortunately we can’t find you on our system, please can you give me an email on: Antonia.Bowler@lslps.co.uk so I can help get to the bottom of this.Kind regards,Antonia Bowler - Marketing Assistant
1/5
TrustpilotThis is one of the worst estate agents…
This is one of the worst estate agents I have ever tried to deal with. They just completely ignore you. Sellers beware - find a decent agent to list your property with as these guys are useless!! Nottingham city branch. Radio silence and ignorance for 4 weeks!
We appreciate you bringing this to our attention. We're sorry to hear about the lack of communication and the negative experience. We'll investigate this issue to improve our service. Regards, Reeds Rains
5/5
GoogleI chose Reeds Rains to sell my property as I'd been pleased with the sale of my previous house by the Stafford branch ten years ago but Nicola-Jane and the team at Reeds Rains Eccleshall exceeded my expectations this time around. My house was only on the market for ten days when it was SSTC and completion was just seven weeks later. Nicola-Jane negotiated an excellent price for me, while Louise (who was a great asset to the branch before leaving to join another company) and Maddie kept me updated on the whole process. Thanks to the whole team for a great service.
Thank you for your lovely review Marion, it was a pleasure working with you. Louise (who has now returned to work with me again), Maddy and I loved helping you achieve your goal especially in the timeframe needed. Hope you are settled and happy and if you or friends/relatives need any help in the future; you know where to find us.
5/5
GoogleBeing a nervous first time buyer I felt completely overwhelmed with everything I needed to do to get on the property ladder. Nicola-Jane has been absolutely wonderful from our initial conversations right through to completion. She arranged everything from my mortgage advisor through to my solicitor and was there every step of the way. She is experienced, knowledgeable, quick to respond and genuinely cares about her clients. I would highly recommend Nicola-Jane to friends and family and would not hesitate to use her again when it’s time for me to sell. Overall I’m really pleased with the service I’ve received and cannot wait till moving day.PositiveResponsiveness, Quality, Professionalism, Value
Ah Natasha, what a lovely review, thank you. You are more than welcome and I can't tell you how over the moon I am to have been able to help you achieve your dream home, also can't wait to see your modernising. Glad James our mortgage advisor and panel solicitors were so good for you also. Looking forward to helping any of you family or friends that may need it, feel free to pass my details on. Also can't wait for you to move in.
5/5
TrustpilotUp to now,everything has been explained…
Up to now,everything has been explained clearly by all staff in a professional and friendly manner.
We're so glad our team provided clear, professional, and friendly explanations. We appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotExcellent service and support…
Excellent service and support throughout. The advice has been really helpful, and nothing has ever been too much trouble. Always friendly, approachable and happy to help with any questions. I really appreciate all their support and would highly recommend them to anyone selling their property.
1/5
TrustpilotHouse was put on the market in june
House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..
Hi Shaun - sorry to hear this. I will pick up with the branch and find out what is happening with this. Kind regards
5/5
TrustpilotSelling my Mother’s property as a POA.
I would recommend Reeds Rains. I was amazed on how professional they came across. Tom came to value Mum’s property looking very professional and smart. A good rapport was instantly there. Mum had gone in to a care home and Tom had empathy with my situation and took his time to talk about the value of the house. He proceeded to take photographs which looked very good. Tom was positive the property would sell and there would be a lot of interest. There was a lot of interest, and Tom kept me updated at all times. The other staff are also very professional. I cannot thank Reeds enough for everything they have done. They absolutely are the best Estate Agents, they work very hard and deserve the 5 star review.
1/5
Trustpilotbad customer service
They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We have started the process of refunding you the fee that was charged twice, this should be with you in the next 3-5 working days. We are also in the process of rectifying the issue of the contractor being paid twice. We sincerely apologise for the inconvenience caused.Kind regards,Reeds Rains
1/5
TrustpilotUninterested
We were interested in a bungalow they are supposedly trying to sell in Bridlington. There is clearly a garage in the picture of the frontage, but no mention at all of a garage in the information. So we contacted them to confirm the situation, a garage being an essential on our wish list. They refused to say! Were I selling a property in that area I would be looking for an agent prepared to put in rather more effort than these. The seller deserves better.
Hi Ray,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. None of the staff at the Bridlington branch would withhold information about a property, please can you contact the branch on: 01262 676273 or email: bridlington@reedsrains.co.uk as we would like to discuss your review.Kind regards,Reeds Rains
1/5
TrustpilotLandlords in Liverpool Beware!
Landlords Beware!Steer clear of this letting agency in Liverpool. There has been a steady decline in service and leadership at this company over the past 10 years. Expect to never receive a call back or an answer to emails unless it’s to re-market the property. The standard of tenant searching has progressively reduced, culminating in the previous tenants smoking within the property and leaving the furnished property in such a state as to require a complete refurb including fixtures and fittings. The rental has steadily decreased over the years, but expenditure on the same issues are reoccurring on a regular basis. Reed Rains do not manage the property, they merely take the rent. I am struggling to find any positives for this Company, just don’t make the same mistake I did and stay with them when in all reality, I should have left them 5 years ago when the standards and leadership at the Company rapidly declined.
Hi Francis,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the issues you have raised and we sincerely apologise for the inconveniences caused. We are currently dealing with this internally and will be in contact soon with updates.In the meantime, if you have any questions please call us on 0151 227 2027Kind regards,Reeds Rains, Liverpool
5/5
TrustpilotHuge thanks to Tim and Lauren :)
Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!
5/5
GoogleNicola Jayne and the team are very professional, with great knowledge of the local market. They were highly responsive and helpful throughout the sale process. Can’t recommend enough.
Thank you so much for your 5*review Lewis, we appreciate it. It has been a pleasure for myself and my staff to assist you with the sale of your property. You know where we are if you or any friends of family need us in the future.
5/5
GoogleFrom my first contact with Reeds Rains about a property of interest through visits, information gathering, offer/negotiation, chain changes during the process and the final agreement on the sale, I've always found them very helpful and efficient. Louise Hall, who has been my main contact throughout, has been especially proactive and supportive over what has been a difficult 9-month journey. I would highly recommend Louise & Reeds Rains.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely review Lesley. We here at Reeds Rains Eccleshall are really pleased we were able to assist you with your difficult journey and hope it was made easier by the team. Great to hear you were looked after so well by Louise, she is an asset and very well regarded within the company. Please do feel free to call for further assistance whenever you need it or any family or friends also.
1/5
TrustpilotDo NOT use this agent
Do NOT use this agent. Honestly have had me crying they are so frustrating. Everything is made into a big issue. You wont get your deposit. i cannot state enough how bad they are honestly. They dont answer emails or conveniently dont received them even though they receive others and you are sending to the same email. staff are rude and just tell you lies and change their stories. Not one bit helpful everything an issue. Handed notice in and am still having to battle with them. If someone from Reeds read this i would like to know how to escalate further and hate having to deal with Liverpool office.
Hi Kieran,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information so we can investigate this further? Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains at Hazel Grove amazing service!
Reeds Rains at Hazel Grove have been the best! From the moment I met Dean I knew that I wanted to use the Hazel Grove Branch. Dean and his team have been amazing, very professional, attention to detail, always there to answer my queries, very friendly and knowledgable. They have been there every step of the way and supported me throughout the process that hasn’t been easy for me to understand but they have always explained and reassured me.
1/5
TrustpilotShocking from store in Prescot and management from head office
Shocking from store, the regional and then there boss Sold using Prescot Can’t communicate and lied asked for staff to not deal with it as we lost trust and faith and thought they were incapable at doing there job roll. Paid for full epc sent me certificates but old one they never replaced it till I told them, Attitude is bad never them always someone else’s fault Got told by regional on phone and email the only one dealing with the house was the manager wasn’t true and left with no communication and original team were thought was ok dealing with again and told me to bring keys in even though we haven’t sold and told us it’s not our house and we’re not insured so as you can imagine being in work and getting told you don’t have your house ain’t great and then the attitude she’s right I’m wrong had pay solicitor to deal with her. Rang the manager not his issue he’s moved Regional never replies Resulted in ceo complaint - he investigated but missed large chunks out to protect his friend the regional manager Then hides away/ then on holiday This is just some of the issues we have dealt with but the list is a lot longer would give a zero if I could
Hi Daniel,Thanks for your review and we are sorry that you are unhappy with the service provided by Reeds Rains. As you are aware, your complaint is currently being dealt with by our customer complaints team who will come back to you with a response as soon as they are able to.Kind regards,Reeds Rains
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Tell us what you need and we'll put you in touch. Reeds Rains Eccleshall hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
