5/5
TrustpilotKalim was very accommodating as I…
Kalim was very accommodating as I needed rearrange a viewing due to the timing not working . He was quick to resolve the issue and get back to me asap
Trusted Agent profile · Stafford
Reeds Rains Eccleshall reviews in Stafford
★★★★★
2,069 reviews across 2 platforms
1 High Street, Eccleshall, ST21 6BW, Stafford, ST21 6BW
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Stafford, at 1 High Street, is rated 3.8 out of 5 across 2,069 reviews on two platforms, including 158 Google reviews rated 4.9.
Reviews
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLettings Team Wakefield
Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield
4/5
TrustpilotExcellent Service with one Criticism
Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
5/5
TrustpilotI recently dealt with the Morley Branch…
I recently dealt with the Morley Branch for my rental and they were brilliant. Niamh was especially helpful, she was there for me throughout the whole process. She’s an asset to the team and an absolute pleasure to deal with. Thank you so much!!
1/5
TrustpilotCancelled utilities
Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.
Agent replied · 28 October 2024
Hi Lynn,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotWould highly Recommend
From start to finish Reed Rains surpassed my expectations.Olivia looked after the initial purchase of the property in Rye and superbly managed the rental to Stuart who expertly navigated the sale. It was a pleasure dealing with such a great knowledgeable team !!!!
Agent replied · 28 October 2024
Great to read! Happy we could of helped :)Regards,Reeds Rains
1/5
Trustpilot0 star rating. Save your money.
Can not give 0 stars. Castleford branch reeds rain’s absolutely shocking. Paid a Fully managed service and house after letting was a disgrace and damaged. No help. Don’t reply to calls or emails. No respect for customers. No respect for property. I would not let them manage a Wendy house. Incompetent.
Agent replied · 28 October 2024
Hi Shaun, I’m sorry to read your review. Our customers always come first for us and it is our priority to provide them with exceptional service at all times.If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotGreat service from Tom and the team at Rhyl
Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!
5/5
TrustpilotWe recevied a great professional service received great professional service
We received great professional service. We are in Australia and even this far away we were kept up to date on a regular basis and given the best advice.
Agent replied · 28 October 2024
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are glad to hear that you were kept informed throughout the process and received the best advice.
5/5
TrustpilotReceived exeptional service from Reed…
Received exeptional service from Reed Rains. A special mention to Sarah Maddison for the job well done.
5/5
TrustpilotSale agreed within 72 hours of signing…
Sale agreed within 72 hours of signing contracts. Neil was helpful, very knowledgeable and efficient. All communications answered promptly. Excellent advice given. All staff at Reeds Rains helpful and efficient.
5/5
TrustpilotClaire is an asset to the Wakefield office!
I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.
1/5
TrustpilotAvoid this bunch at all costs
Avoid this bunch at all costs. They will cheat you out of your hard earned money. They miserably fail to live up to any responsibility even when provided with evidence that proves without doubt their incompetence. Lacking a moral and ethical compass. A very rotten apple. I only apologise for misleading you with 1 star but that was the "entry fee" for posting an honest review.
Agent replied · 28 October 2024
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotFantastic service Lara was absolutely…
Fantastic service Lara was absolutely amazing and Simon was so helpful as well
5/5
TrustpilotI rented a property for 3 years with…
I rented a property for 3 years with Reeds Rains. Amber was the member of staff that I dealt with from the beginning. I couldn't have asked for a better experience. So polite, friendly and helped us with any issue that arose. I would happily rent using this agency again thanks to Amber.
1/5
TrustpilotUnprofessional
Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!
Agent replied · 28 October 2024
Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains
5/5
TrustpilotExceptionally good
Very good indeed. A close focus on what the customer wants. All office staff kind and helpful. All RR agents who saw our house loved it and that genuine positivity made a difference. The pricing discussions were sensible and the brochure/Rightmove entry looked really good. Skilled & experienced guidance in the final sale negotiations was sharp.
5/5
TrustpilotExcellent service, thank you!
Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.
1/5
TrustpilotThey are liars and time wasters I put…
They are liars and time wasters I put my offer in asked if the property was freehold they assured me it was and it was leasehold and lead me along for 3 month dont believe them they wasted my money and time so make things easy look find trustworthy estate agents the branch I delt with was birmingham yadley branch crap service and misleading agents
Agent replied · 28 October 2024
Hello, I'm sorry that you feel the service you received was not up to our usual high standard as we do pride ourselves on good customer service. With regards to the detail on the property being bought, the property is Freehold as stated at the beginning of the sale, however part way through the sale the solicitors found that there was also a leasehold title running concurrently on the property (dual title), which even the owner was unaware of. At your solicitors request the owners agreed to get the two titles merged but unfortunately the delays in being able to get this done obviously did not tie in with the time frames you required. I am sorry that you were unable to hang on until the merging of the titles was complete and that you feel dissatisfied with the service you received.Kind regards,Reeds Rains Yardley
5/5
TrustpilotReeds Rains in St Helens was brilliant
Reeds Rains in St Helens was brilliant. They were a delight to work with, and very professional. Sold our house within a week for 10k over the asking price. The other agent we saw suggested listing it at £30k less than we got for it!
5/5
TrustpilotWent to reeds rains for them to sort my…
Went to reeds rains for them to sort my rental property out, lettings agent Leoni was friendly and very efficient,very happy.
5/5
TrustpilotBrilliant service from beginning to end…
Brilliant service from beginning to end from Reeds Rains Castleford team. My questions were answered quickly, lots of communication and following up on the phone or email. Chris was an absolute pleasure to deal with, very professional, responsive and efficient. Thank you so much for your help with buying our home.
1/5
TrustpilotReedsrains at bamberbridge have put me…
Reedsrains at bamberbridge have put me through hell and are still doing it.I am vulnerable and disabled.And what I've heard the other day from a surveyor well its not good for me.Instead of reedsrains sorting the house and sorting the damp in 2019 they left it and it's got worse to the point that all the plaster as to come of the walls.The man said all furniture as to come out for the house to be done.I have no money for removals and no money to store my stuff in storage.I have 2 big tanks with my lizards in and I will have nowhere to live.I also have 2 dogs were am I meant to go and how am I meant to find all that money.I think im going to have to sue them.I feel so stressed and ill its unreal they are horrible people and have made life worse for me that I don't need as I have ptsd,Anxiety and depression along with osteoarthritis,fibromyalgia,diabetes and lots of other illnesses.I don't even know if the person that owns the house knows what's going on really.It was changed from a 2 bed to a 3 bed so one of the rooms can't fit a bed in,The other small room as a sewer pipe running through it on top of the floor boards and the main bedroom my room is full of damp.I am now on the settee sat up with legs up on a stool to go to sleep.I don't need all this.Please don't rent an house from them.Thanks for reading.I can't put a date of experience as it doesn't go bk that far.
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