Trusted Agent profile · Stafford

Reeds Rains Eccleshall reviews in Stafford

3.8

★★★★★ Good

2,052 reviews across 2 platforms

1 High Street, Eccleshall, ST21 6BW, Stafford, ST21 6BW

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Reeds Rains's office in Stafford, at 1 High Street, is rated 3.8 out of 5 across 2,052 reviews on two platforms, including 156 Google reviews rated 4.9.

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4.9 / 5

156

Reviews on Google

This office

Trustpilot logo

1,896

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Stafford office, from every platform, shown as written. First names only.

5/5

Google

Over the last 5.5 years Reeds Rains Eccleshall have managed a tenancy agreement and then the sale of my property. The staff at the Eccleshall office have been outstanding, all of them. They have not only managed the daunting process professionally and reliably but they have supported me personally helping to explain the process and just being available to talk to when there arose situations I was just not familiar with. Property management/sales are not always straightforward for those who are not professionals and I can not recommend Eccleshall Reeds Rains enough for all the kindness, support and professionalism they have shown me. Thank you so very much.

Kim · 15 July 2025

Agent replied · 25 July 2025

Hi Kim, what a lovely 5* review, thank you so much. It has been a pleasure for myself and the team to look after the property (and you both too) for both managed rental and now the sale for you. Gosh 5.5 years has flown and we've been happy to help in any way we could. Best of luck going forward Kim and we are always here to help with any other property services you may need.

5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

Agent replied · 22 September 2026

We are so happy to hear about your continued positive experiences with us! It's wonderful to know that we consistently meet your expectations. Thank you for your kind words and loyalty. Regards, Reeds Rains

5/5

Trustpilot

I chose Reed Rains as they are an established company in my area

I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.

Anthony · 9 September 2025

Agent replied · 22 September 2025

We're happy to hear that our experience and service met your expectations. We appreciate your recognition of our consistent communication and are grateful for your kind words regarding the quick sale of your house. Regards, Reeds Rains

5/5

Google

Rhian is very friendly and quick to sort things if needed. We've had a few bad agencies but Reeds Rains Eccleshall has been the best by far.

Gisela · 10 August 2026

Agent replied · 10 October 2026

Hi Gisela, that's great to hear and thank you so much for leaving a 5* review, it means a lot to us at Reeds Rains Eccleshall to hear we are doing a good job for our clients, especially Rhian with the lettings side. Sorry to hear you have had some bad experiences with other agents in the past but I'm sure all will continue to be great going forward with ourselves.

5/5

Google

Rhian Williams is exceptional-really talented at what she does. Reeds rains Eccleshall is an excellent estate agents

Ian · 3 October 2026

Agent replied · 25 October 2024

Hi Ian & Sylvia, thank you for your lovely review, Louise and I at Reeds Rains Eccleshall are happy to have been able to help you in both the purchase of this property and then the letting of it. Look forward to working with you again.

5/5

Google

Reeds Rains dealt with the sale of my property in Eccleshall. Maddie, Nicola-Jane and Rhian were all amazing and I wouldn't hesitate to recommend them to anybody looking to purchase or sell their home.

Matthew · 10 June 2026

Agent replied · 10 October 2026

Hi Matt, thank you so much for leaving us a lovely 5* review, it is very much appreciated. It was a pleasure for myself and the team at Reeds Rains Eccleshall to deal with you and your lovely property. You know where we are when you are ready for your next project 😉 …

5/5

Google

Rhian Williams is a very confident and capable lady , extremely intelligent and very pleasant.Sylvia Firth.

Sylvia · 3 October 2026

Agent replied · 10 October 2026

Hi Sylvia, thank you so much for your 5* review, so pleased you are happy with the service at Reeds Rains Eccleshall, yes Rhian is very capable and an asset to us. Many thanks, Nicola-Jane

5/5

Google

We was on the market with a competitor that we believed at the time to be the best estate agent in stafford due to how many signs we see and the reputation however our home sat dormant for months. home after home went by and we were feeling lost... until we went to see a house that Reeds were selling they called us for feedback on the house. which is where we ended up discussing options to sell via them when the contract ran out with the agent we was currently up with. After being on the market with them the team activity calling potential buyers we had someone look at the house within one week (who we went on to sell too) They were always helpful and compassionate throughout what would was a really stressful time, dealing with our multiple calls and having to chase solicitors multiple times a day. The effort that the team put in helped get us into our dream home and we honestly cannot thank them enough.

Escotty · 10 June 2026

Agent replied · 10 October 2026

Thank you so much for the fabulous 5* review Euan and Megan, it is fantastic to hear that the work we at Reeds Rains Eccleshall did for you paid off so well and you managed to secure your dream home, especially where your previous agent had failed. It has been an absolute pleasure for Myself, Madaline, Charlotte and Rhian to assist you with your move. We wish you all the luck and hope you will be very happy there, it is a great house for you. You know where we are if you need again in the future or any of your family and friends. Always happy to help.

5/5

Trustpilot

John has been helpful and professional…

John has been helpful and professional all the way through our experience with Reeds rains

S.D · 24 September 2026

Agent replied · 10 October 2026

We're delighted to hear our team provided such a professional and helpful experience throughout your journey with us. Regards, Reeds Rains

5/5

Trustpilot

Very friendly, informative and efficient

Ken was very helpful , got back to us with answers in good time

Janine · 24 September 2026

Agent replied · 10 October 2026

We're so happy to hear our team provided such timely and helpful assistance. We appreciate your kind words. Regards, Reeds Rains

5/5

Trustpilot

I would definitely recommend Reeds…

I would definitely recommend Reeds Raines Liverpool branch, our sale is now going through. Thank you to Owen Thea Jack and Justin who were always professional and helpful and have restored my trust after a bad experience dealing with another Liverpool based Estate agent.

Ms · 12 February 2026

Agent replied · 22 February 2026

Dear Ms McNulty thank you for taking the time to leave the Liverpool team a review and it has been a pleasure to help market and sell you apartment for you. We will keep you updated on the progress of your sale. Kind Regards Justin Barton

5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026

Agent replied · 22 September 2026

We're so happy to hear about your positive experience with our team member. It's wonderful to know that their cheerful personality and helpfulness made navigating the process easier for you, especially their willingness to visit you at home. We truly appreciate your kind words. Regards, Reeds Rains

5/5

Google

Maddie was absolutely excellent throughout our selling experience and is a credit to Reeds Rains

Ian · 10 September 2026

Agent replied · 10 October 2026

Thank you so much for leaving a 5* review Ian, we at Reeds Rains Eccleshall really appreciate it and agree Maddie is great, a real asset to us. Best of luck in your new home.

5/5

Trustpilot

Silas Rains at the Wrexham branch.

Dealt with Silas Rains at the Wrexham branch on 3 occasions. Sold our house within 2 weeks, 7 years ago, my parents house 5 years and my sister's last week. The latter was non standard build, difficult to sell really requiring cash buyer.

Gary · 12 February 2026

Agent replied · 22 February 2026

We appreciate your continued trust in our services. It's great to hear about your positive experiences with the sales of your house, your parents' house, and your sister's property. We're so glad we could provide knowledgeable, efficient, and patient service. Regards, Reeds Rains

5/5

Google

We just wanted to say thank you so much to Rhian and the entire team for being fantastic throughout the sale of our house. Your whole team has been brilliant from our first meeting with Nicola-Jayne, who had thoroughly prepared before arriving at our home; the thorough and proactive approach to valuing and marketing our home, led by Rhian; the guiding of us through the negotiation difficulties, and pushing things along for us to get to exchange of contracts. We cannot praise the Eccleshall team high enough.

Sally · 9 January 2025

Agent replied · 8 January 2025

Sally, that's such a lovely 5* review, thank you so much for taking the time to leave it for us. It has been a pleasure for Reeds Rains to market your lovely property. Myself and the team at Eccleshall have really enjoyed working with your family and wish you all the very best for the future. You know where we are if you or friends / family need us in the future.

5/5

Trustpilot

Jack Owens came to value my property I…

Jack Owens came to value my property I was really nervous as having to sell due to divorce. Jack was so reassuring and made me feel at ease straightaway I honestly could not recommend him more look forward to listing with him.

Hayley · 12 February 2026

Agent replied · 22 February 2026

We appreciate you sharing your experience. We're happy to hear that you felt reassured. We look forward to assisting you with your listing. Regards, Reeds Rains

5/5

Google

Rhian was very helpful with every step constantly keeping us updated with everything that was happening. 5 stars!!

Ryan · 10 August 2026

Agent replied · 10 October 2026

Fantastic to read your 5* review for Reeds Rains Eccleshall in particular Rhian. She really does have good customer service. We are really pleased you have had a good experience and look forward to continuing to assist you.

4/5

Trustpilot

Friendly and professional. Reeds Raine's have been very helpful…

Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.

Herbert · 27 August 2026

Agent replied · 22 September 2026

We are so pleased to hear that our team in Pontefract provided such helpful and professional support during what can be a stressful time. We appreciate you sharing your positive experience with us. Regards, Reeds Rains

5/5

Trustpilot

As a long time landlords with the…

As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU

Kevin · 1 September 2026

Agent replied · 22 September 2026

We are delighted to hear about your positive experience with our team. It's wonderful to know that our communication and attention to detail have been so beneficial in arranging viewings for your home. We truly appreciate your confidence in our services and look forward to a successful outcome very soon. Regards, Reeds Rains

5/5

Trustpilot

Chris was very helpful and advised us…

Chris was very helpful and advised us on a quick sale

Sandra · 14 September 2026

Agent replied · 10 October 2026

We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains

5/5

Google

Thank you very much to Reeds Rains team especially Maddie for all their hard work during our recent house move all the way through the process we were kept informed and updated would not hesitate to recommend them to anyone Brian and Jenny Kelsall

Brian · 10 January 2026

Agent replied · 10 October 2026

Ah Brian & Jenny, that's so good to hear, thank you for taking the time to send Reeds rains Eccleshall a lovely 5* review, we really appreciate, especially Maddie, she will be over the moon you were happy with the service. Please don't hesitate to contact us if you need any assistance in the future or pass our details on to any friends or family too. Thanks again, Eccleshall Reeds Rains Team.

1/5

Trustpilot

Unprofessional and unhelpful staff

Unprofessional and unhelpful staff. We loved the property we inquired about, but the listing was not transparent hence why I think such a beauty property is still not rented yet and has even been reduced. There is no parking and it is unfurnished, though the listing will not state this. When called to ask, two agents could not point out to the written bit where it says it is unfurnished or furnished, with one condescending agent hanging up the phone.

Diana · 21 November 2025

5/5

Google

Rhian was super helpful she talked us through the process with patients and professionalism.

Nelson · 10 August 2026

Agent replied · 10 October 2026

Thank you for leaving a 5* review Nelson, it's great to hear the good work we do at Reeds Rains Eccleshall is all worth while. Rhian's customer service is definitely an asset to myself and the team. Look forward to assisting you again soon.

5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

Agent replied · 22 September 2026

We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our efforts to provide a stress-free buying process were successful. We truly appreciate your recommendation! Regards, Reeds Rains

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