5/5
TrustpilotPolite and curtious and knowledgeable
Agent replied · 22 October 2024
Hi Stephen,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
Trusted Agent profile · St Neots
Orbit St Neots reviews
★★★★★
1,005 reviews across 2 platforms
Nuffield Road, St. Neots, St Neots, PE19 0AW
Orbit's office in St Neots, at Nuffield Road, is rated 3.3 out of 5 across 1,005 reviews on two platforms, including 1 Google review rated 4.0.
Reviews
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI yet once again would like to write a…
I yet once again would like to write a review after seeing some bad ones on here let me say orbit have been out standing checked in on me Nikita who if I could give an award I would I have been with these nearly 8 years and this year which as been a terrible one they have gone above and beyond to help me so I thank you orbit for that and I will be letting everyone know they are outstanding
1/5
TrustpilotTerrible housing association
Terrible housing association I've been bullied by neighbours from day one after 8 months having to move no help or support from this housing association only thing they care about is money if by mistake your rent is one day late they threatened with court and phone calls but ask for help not interested just money grabbing vultures the job titles there given is a joke these rude and incompetent at best but as long as the get a wage what do they care.
4/5
TrustpilotGreat service
I feel I was given great service because although I didn’t use the service fully, I always felt supported by Kathryn because she would call or text to catch up and that I could talk to her whenever I had an issue.
Agent replied · 15 June 2024
Hi Sophie, what kind words! We will ensure this gets passed onto Kathryn. Thanks.
5/5
TrustpilotThe man was very friendly
The man was very friendly, quick and efficient
Agent replied · 29 August 2024
Hi Samantha,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotSeek to possess in COVID-19
I tried to pay my rent online but the site was down...I was in debt of £78 and was then sent a seek to possession order if I didn’t pay within 2 days. With COVID-19 still going on, I thought the government said no one would lose their homes but it doesn’t stop Orbit housing association sending out threatening letters and putting an already stressed mum separated from family on the verge of a breakdown!!!! I then call up to ask about the letter only to speak to someone that was so unhelpful and rude!!! I wish I was with a different housing association
1/5
TrustpilotI did nod add the issue though more…
I did nod add the issue though more than one. The Friday before Easter Friday my TV signal went. Nothing, I told orbit 24 hrs then 1 to 7 days. Now the 10 still Nada. Told Mr Gale MP. He has written to their Customer service Group Manager now too. Orbit do seem to think it important that I have no signal to updates news Coronovirus, I have 2 go out.? I am ex-pat + did 4 years fire fighter. Safety paramount. I got now at 63 COPD Parasthesia Excema, now Arthritis? In 3 years. They keep asking my details, Mr Gale sent too. They can ignore me, play me, not Mr Gale. All circles. Disgrace. Why. At least here I now know it's not just me.
4/5
TrustpilotWhen I have had the experience of help…
When I have had the experience of help about my mental health from Mind or other mental health organisations I'll let you know how you scored but not until then.
Agent replied · 15 June 2024
Hi Violet, thank you for taking the time to leave a review. We hope you are happy with the service that you receive. For extra support and resources you can also visit www.orbitcustomerhub.org.uk/help-support/mywellbeing/.
5/5
TrustpilotVery polite
Very polite, professional and an excellent job,
Agent replied · 29 August 2024
Hi,This is amazing to hear, we're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotGas check .
Came to do gas check,nice chap friendly and did a good job.
Agent replied · 15 June 2024
Hi Maureen,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotPolite and knowledgeable
Agent replied · 22 October 2024
Hi, Thanks for taking the time to leave some feedback. We're glad to hear you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotPolite and did what he needed to do
Agent replied · 29 August 2024
Hi Jane,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotKnowledgeable fitter
Knowledgeable fitter. Clean an tidy worker
Agent replied · 22 October 2024
Hi Mr Wilsher,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotAbsolute crooks!!!
Supposed to be affordable housing... This terrible company use service charge to completely rip off these residents.We live in shared ownership houses and the only maintance that ever needs doing is a very small area of grass to be cut a few times a year. For this they want each household to pay nearly £1000! It was originally supposed to be just over £300 per year. Imagine our suprise when we were given 14 days to pay the rest which the hadn't 'budgeted for'They then completely refuse to talk to anyone on the phone and are unable to provide any breakdown for the costs or explanation why it's 130‰ more than it should be.Obviously a complete con!!Stop ripping off people who can't afford it!! These services are supposed to help people not put them in debt!!!
5/5
TrustpilotAlways helpful and treat you in the…
Always helpful and treat you in the right way
Agent replied · 29 August 2024
Hi Lorna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
5/5
TrustpilotThe staff are always responsive
The staff are always responsive, ready to help, attentive
Agent replied · 29 August 2024
Hi Viktorija,Thank you for the taking the time to leave some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
4/5
TrustpilotBoiler service
Polite, professional and in a timely manner.
Agent replied · 29 August 2024
Hi Margaret,We’re really glad to have helped and thank you for taking the time to leave some feedback which we will share with the team. Thanks, Orbit.
5/5
TrustpilotThe people involved very proffessional…
The people involved very proffessional and polite
Agent replied · 29 August 2024
Hi Carol,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotProfessional and competent
Agent replied · 22 October 2024
Hi Ciro, thanks for your review. We're pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotWork carried out quickly and on time
Agent replied · 29 August 2024
Hi Sandra,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotI can't believe my experience with…
I can't believe my experience with Orbit and I haven't even moved in yet!! I just sat on a cold floor in the middle of the winter with no heating for 4 hours waiting for someone to come and turn my gas on.....took the whole day off work with NO PAY for this to then be lied to by 3 different members of this horrid team.....to be told that they don't do 'set appointments' for turning gas on, you have to wait in the property for 24 hours??!!! What a JOKE, meant to be moving in on Saturday with a child with Autism but have no heating. Please Norwich City Council take these off your property search!!! They are terrible!!! Won't be staying in the property long, getting out ASAP!!!!
5/5
TrustpilotThe respondent was friendly
Agent replied · 22 October 2024
Hi Aref,We're really pleased you were happy with the service you received, and thank you for taking the time to leave some feedback. Thanks, Orbit
1/5
TrustpilotTerrible company
Terrible company. I have had so many issues with them that I am unable to list them all. The one that sticks in my mind though is a problem with my chimney. I live in a 3 bed semi and when the workmen arrived they left promptly. They couldn't do the chimney they said as they need scaffolding to get to the roof. Now I might not be a builder but I would have thought it was fairly obvious that a chimney would be high up
5/5
TrustpilotDidn’t take too long and man was…
Didn’t take too long and man was friendly
Agent replied · 29 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
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