Trusted Agent profile · St Neots
★★★★★
1,004 reviews across 2 platforms
Nuffield Road, St. Neots, St Neots, PE19 0AW
Orbit's office in St Neots, at Nuffield Road, is rated 3.3 out of 5 across 1,004 reviews on two platforms, including 1 Google review rated 4.0.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Neots.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
TrustpilotAmy was amazing and gave me a listening…
Amy was amazing and gave me a listening ears. This is very important to me.
Thank you for taking the time to leave this feedback. We will pass on your kind words to Amy, thanks again.
2/5
TrustpilotUnwarranted threats Again
I received a letter from Orbit today. It said that they want to evict me from my flat because my rent is in arrears. I have been an Orbit resident for over 10 years, my rent has never been late being paid. but I am a 76 year old terminally ill disabled person, so most of my rent is paid by housing benefit, who always pay as late as possible. orbit know this yet they choose to try and intimidate me by threatening me with eviction. Housing benefit payments are out of my control so why write rude letters to me? I am sure they would not use the same language when speaking to the local council who pays my rent.Date of experience: june 6th 2023
5/5
TrustpilotSuperb to get on with learning
Richard was very helpful now she can be on computer learning more and do things
Thank you very much for your review! We're glad you were happy with the support offered.
1/5
TrustpilotYet another terrible review
Yet another terrible review. Next door neighbour slamming his front door every 30 mins, emailed Orbit twice, made a complaint online and received an email saying I should talk to neighbour and contact environmental health! Obviously already spoken to neighbour as his front door has been broken for at least 6 weeks! Thanks for your help and the usual poor service
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotShe was very helpful
She was very helpful, she listened to me, gave me helpful advice and made sure I was in a good place with good people and my family around. She made sure I had her details and made sure I could get in contact with her again if I needed to.
Hi Patsy, thank you for your review. We are so pleased you were happy with the service you received.
1/5
TrustpilotEvil
Evil. What they have done through gross negligence and, their attitude towards the serious harm caused to two vulnerable families as a result is nothing short of evil. Although the submission of a complaint is intended, I fully expect further insult to injury and will only submit the complaint as a stepping stone to the housing ombudsman service. Please folks.. report these people. Write to your MP’s.. do what you can to out them!
5/5
TrustpilotMegan was very kind and understanding…
Megan was very kind and understanding and helped me a lot
Thank you so much for your feedback Lizzie, we're glad you were happy with the service.
4/5
TrustpilotElectric tests 5 in three years.
It took a lot longer then the previous 4 electric tests in the last 3 years. Also my Smart Meter stopped working during the tests.
Hi Terry, Thanks for your feedback. We're sorry to hear that this test took longer than your previous experiences and that your Smart Meter stopped working during the process. We apologise for any inconvenience this may have caused. Thanks, Orbit
5/5
TrustpilotGood service
Company actually notified me in good time and come on the date they said they would for once. Polite, friendly and efficient engineer made it all the better.
Hi Mrs Atkins,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotNew tenant to orbit
New tenant to orbit, it was noted at sign up I had no hot water and that I would get a notificatIon when repair was to get done.6 days on, currently on hold 33 minutes, paid rent for a week when I can’t live in house as my son is autistic with no hot water or shower - disappointing start to say least.
Good Evening Donna I am really sorry to hear this and rest assured my team will support you in anyway we can. Please contact directly on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAmy was brilliant
Amy was lovely, understanding and extremely helpful. I'm very grateful for her help.
Thank you for your lovely review Amy. We will make sure Lucy receives your feedback.
5/5
TrustpilotBrilliant!
I’ve had a brilliant experience with Rosario, mentoring me for the last nearly 6 months. He’s helped me provided me with a grant for a college course, helped me find volunteering work and help me see I’m more than capable of doing the things I want to do in life. Thank you so much for your help and support. I’ll be forever grateful.
Hi Danielle, what kind words! We will ensure this gets passed onto Rosario. Thank you.
4/5
Trustpilotits not that it was great or not but…
its not that it was great or not but he turned up as required by telling me by email he was on his way.job done efficiently on arrival,no complaints.
Hi John,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotOrbit is a great organisation
Orbit is a great organisation always helpful, very professional, and will always do the up most to solve any issues I have, thank you.
Hi Gary,Thank you so much for taking the time to leave this positive review! We're so glad you've had a great experience with us, and thank you for being our customer. Thanks, Orbit
5/5
TrustpilotThe gas engineer was fast and efficient…
The gas engineer was fast and efficient at getting the boiler check completed and gave a verbal report at the end to say how it went.
Hi Alex, we're glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotSpoke to Lucy from mind and was helpful…
Spoke to Lucy from mind and was helpful with my situation
Hi Natasha, thanks for taking the time to leave feedback. We will share this with the Lucy.
1/5
TrustpilotRecently signed up to a one bed…
Recently signed up to a one bed propertiy but orbit cannot even meet their own deadline of 24hrs to uncap and test a boiler and when calling them it takes 30 mins on average to speak to soneone and they think that Sorry makes the situation better so am paying rent on a property i cannot even use
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotA1 Engineer.
The engineer was very helpful, and answered any questions I asked. He was friendly, and tidy. He carried out his work thoroughly, and didnt take too long.
Hi,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotElectrical safety check turned up at…
Electrical safety check turned up at the correc t time were pleasant and carried out there work efficiently
Hi Kathleen, Thanks for your feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
5/5
TrustpilotLucy was very polite
Lucy was very polite, helpful, knowledgeable and understanding to my needs
Hi Wendy, thank you for your lovely review.
5/5
TrustpilotAnnual electrics test
The electricians arrived on time and worked quickly and efficiently. They explained what had been done.Happy with the job done
Hi Maureen, Thanks for your review. We're really glad to have helped. Thanks, Orbit
5/5
TrustpilotThe agent was was kind and helpful and…
The agent was was kind and helpful and really understood my concerns and what I could benefit from. It was lovely to have someone who you felt cared and wanted to help the best they could excellent customer service and very clear in explaining also.
Thank you for taking the time to leave such great feedback. We will share this with the team!
3/5
TrustpilotI was finally listened to by someone
I was finally listened to by someone. Donna understood that I'd been passed around from one person to the next and could see the issues hadn't been addressed and agreed that I hadn't been treated properly.She was very kind and helpful. She seemed to really understand the situation
Hi Lisa, thank you for taking the time to leave a review. We will share this positive feedback with Donna.
5/5
TrustpilotQuick to get us in our new place after…
Quick to get us in our new place after a phone call had keys in couple days with follow up welfare calls
Hi Wayne, Thanks for taking the time to leave this review. We're really glad to have helped, and we hope you enjoy your new place. If you ever need any further help or support, please don't hesitate to reach out. Thanks, Orbit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Orbit hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St Neots.
