Trusted Agent profile · St Neots
★★★★★
1,695 reviews across 2 platforms
26 Market Square, St Neots, PE19 2AF, PE19 2AF
Connells's office in St Neots, at 26 Market Square, is rated 2.0 out of 5 across 1,695 reviews on two platforms, including 53 Google reviews rated 4.2.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend dealing with Connells in St Neots. The team are very helpful, especially Lesley who was excellent in dealing with us buying a property listed through them. They are extremely tentitive and responsive, even after we have purchased through them they give you very helpful recommendations to help with those aftermove needs.
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
5/5
TrustpilotProfessional and Reliable
I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
5/5
GoogleMy partner and I spoke with Connells mortgage broker Harrison, he was really genuine and very helpful. He kept in touch just enough to be helpful, but not too much for it to be annoying. Would definitely recommend.
Many thanks Jimmy for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
TrustpilotDisgusting
Poor does not come close to the abysmal service connells provide. Reports were made for defects following their own processes however they repeatedly failed to respond to these and on one occasion left it four days before contacting me about being unable to enter my home due to a lock issue.Tennant's are harrassed into entering fixed term contracts and are charged ridiculous amounts for the priveledge of having the exact same piece of paper they had previously but with a simple date change.Good luck getting your deposit back if you do go with connells, I surrendered my tenancy three months ago, I agreed that deductions could be made and am still awaiting repayment of the agreed funds outside of their own time frames told after being told initially that this would take 7 working days.DO NOT USE
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
1/5
TrustpilotTrevor Beasley is racist's
Trevor Beasley is racist's, AVOID HIM . Their team is a bunch of evil Satanist, who give wrong information to lenders. the moment you get its Connells surveyors , Amanda Gordon is one of the team leaders , who gives wrong information to lenders about your survey. cancel the appointment and tell bank to send different surveyor's.
5/5
GoogleWe would like to thank Tracy at St Neots branch , we were very impressed by how she had researched her proposed valuation and carried out three subsequent viewings, her professionalism and customer service in that she clearly explained each step of the process, the result was that offers were made within days . Many thanks also to David who successfully negotiated our sale.
1/5
TrustpilotAt least I know which agent NOT to use in future
I have been using another letting agent who I am perfectly happy with for years. Then I got a call from Connells promising that they were better, faster and a whole lot cheaper than my current agent. I told them I wasn't interested but they kept badgering me day and night until I finally gave in and let them find a new tenant for me. That was a mistake I won't forget in a hurry.Connells were reasonably slow finding tenants, and the tenants they did find were all dodgy fraudsters. In the end I reluctantly agreed on a tenant with a CCJ. Who turned out to be less than ideal. On top of that, far from being cheaper, Connells turned out to be very expensive. As an example, they send a report every 6 months showing rent received and expenses. Any normal letting agent would do this for free. At Connells, that'll be £102 please. At least I know which agent NOT to use in future.
1/5
TrustpilotMost stupid people working in this…
Most stupid people working in this Connells agency. unprofessional. In fact, they are also Childish. Non-serious including the letting and complaint department.
1/5
TrustpilotKevin Henry aka Sharman Quinney aka Connells - Vibrant Energy
Local agency, Kevin Henry, was taken over by Connells and my experience of renting has become a nightmare. Vibrant Energy is the same group and did my interim inspection. I'm a long-term tenant of an unfurnished property and this inspection was intrusive, including taking photos of my own belongings and me. Assessor also read my gas and electricity meters, measured the rooms of the house and asked questions about my rent - for an interim inspection? Since then, I have discovered that Connells have tried to get the landlord to increase the rent and charge commission to anybody doing maintenance on the house I've read the feedback about them changing a tenant's energy supplier and am wondering if that's why they read the meters. Communication has been awful. Sometimes they don't contact me - other times they send the same information twice. My landlord supports me. I'm a good tenant and he's a good landlord - we were both happy, but Kevin Henry/Sharman Quinney (Connells) have changed that. Avoid them if at all possible!
1/5
TrustpilotWaste of money
We were encouraged to select Connells to survey the property we were interested in. We bought the house based on the survey results. The level of inaccuracies which we learned about after moving was unbelievable. For example: the roof was deemed in good condition and, according to the surveyor, “only required ongoing maintenance”. In reality, we had to have the entire roof rebuilt and asbestos tiles disposed of at great cost. The surveyor hadn’t even mentioned the possibility that they could be asbestos. There were further horrors which any competent surveyor should have picked up on. To cut a long story short, we ended up paying more than £30,000 just to make the house water-tight. This was the only capital we had and which we hoped could be used to replace carpets etc. Now we’re broke!We lodged a complaint to Connells, the response to which was insulting, patronising and full of even more inaccuracies. This was taken to the very final stage, but our claim was dismissed. Our roof claim wasn’t upheld as we hadn’t taken photos of the roof at the time of the survey!? Who would even do this? There’s no way that the roof could have deteriorated from a level 1 rating to 3 in 2 months of normal weather. It seems that the surveyor doesn’t have to prove his/her case, but any complainant has to have all manner of evidence which very few of us would think of collecting during the stressful period of the move.I would strongly advise not employing Connells. In fact, rather than have a survey I’d recommend asking a roofer, plumber, builder and electrician to survey the property prior to completion. They’re the real experts!Surveyors are paid handsomely for either pointing out the obvious eg: gutters need to be cleared of leaves etc. or have so many subclauses that even if the house were to collapse, when they’d said it was fine, they’d be covered!
1/5
TrustpilotAbsolutely useless, avoid
Connells took over my Tennancy from a previous letting agent and have had nothing but hassle since. They changed my Energy provider without anybody's authorisation from landlord or myself. Then were no help in resolving this. I had to deal with a miserable renewals coordinator, who has since apparently "left the conpany", she hung the phone up on me twice and told me I was at the wrong department when I phoned then didn't bother to give me any information about who I needed to call and hung up the phone. I got passed around between all kinds of connells staff ranging from senior to team leader, no one really wanted to deal with my case and at no point was any genuine apology given or an ounce of empathy about everything. My landlord and I eventually came to an agreement on contract because connells were such a liability. They hadn't fulfilled any agent duties by this point and had the audacity to ask me for a £110 renewal fee. So I'd done every bit of work for them and they'd messed me about ten fold then they asked me for money?! They kept replying with hollow apologies and eventually knocked it down £20, I paid this to finally not have to deal with them anymore. Up until the renewal contracts they sent through had misspelled my partner's name! They are absolute shambles do not give them your time or your money
1/5
TrustpilotWorst letting agency ever. Avoid at all costs!!
Decided to rent a property with the Poole branch. We are both working professionals and have a dog, which Connells were advised of at the start of our property search and were very clear on. All went swimmingly at first, we passed the referencing, the landlady agreed to allow us to have our dog in the property, the date was set for when we were to move in and pay the deposit. That's when the trouble started. According to Connell's the landlady started making unreasonable demands on us as a tenant and the day we were to move in and pay the deposit landlady pulled out on the rental. We were left with no property to move into. Connells then immediately showed us another property in a block of managed flats (not ideal for us but better than nothing). Prior to the viewing the property particulars stated "Sorry no pets". We queried this and we advised that this was an error on the particulars and pets were accepted. Prior to agreeing the let we asked the agent to double check with the landlord that pets were definitely accepted (we actually checked multiple times) and the landlord agreed that the property accepted pets. We then moved in and after only a couple of days of moving in we then spoke to a neighbour who advised that actually the block management company doesn't allow dogs in the top floor flat. In a panic and extremely worried about this we spoke to Connells who again said yes pets are accepted but we will check again with the landlord. Cut to 3 weeks later to receiving a phone call from Connells Management in Liverpool from some random woman (Luanne/Leanne?) we have never spoken to before, we were advised that the landlord failed to check his lease properly and spoke to the Block management company and guess what! We are not able to have our dog in the property. We have been given an ultimatum by the block management company to either remove the dog or move out within 2 months. After a heated phone call with the agent we dealt with in branch in which we were basically fobbed off to speak to this Luanne person. We are both extremely angry with Connells for both their service and conduct. Their failure to ensure that the correct due diligence was carried out and that they ensured that the landlord was aware of the terms of his lease has now left us potentially homeless and also having to cough up the additional fees and deposit for another rental property. We will be complaining to their official complaints team and also The Property Ombudsman in an attempt to claim some compensation for the expenses incurred by their incompetence and also for the full return of our deposit and holding fees that we paid.
1/5
TrustpilotThe most shocking service ive ever had.
The most shocking service ive ever had. About to move into a house i was informed by the cleaners that were cleaning my current property that the house smelt of cat urine. So having not signed the tenacy agreement i wanted to inspect the house . As i walked in it smelt of cat pee . I informed them im not moving in . As after 3 days of cleaning the cat smell was still there . As i paid six months up front i requested my money back. Not even a phone call back. That was 19 days ago. Cheers connells andover .
5/5
TrustpilotDelivered on promises to get viewers…
Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.
1/5
TrustpilotAbsolutely horrible service
Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!
1/5
TrustpilotConnells were used to value our…
Connells were used to value our property for our buyers mortgage. They under valued by 38,000Our mortgage company, right move, estate agents and comparable properties in the area are all in line with our agreed price.They sent a young man with a trainee child to value and now looks like the whole thing is off because our agent put a good case together with comparable properties but they won’t budge.Exceptionally incompetent and this in turn causes huge damage and distress to all involved.They did the survey for us 10yrs ago when we moved and we definitely received the results from a different house, awful experience then and awful experience now.How are they still in business considering the reviews are abysmal???
1/5
TrustpilotCompany is completely disfunctional
Company is completely disfunctional, how they operate nation wide is a complete mystery. All tenants and landlords beware of them, they are more hassle than they are worth.I arranged to view a letting property in Poole, rang several times to make sure that it was still arranged and that I was still viewing the property. Now considering I live 180 miles away in Leicestershire, it's a 3.5 hour journey to the house, so I wanted to make sure it was still going ahead.Everytime I rang I was reassured that it's still going ahead, right up to an hour before... got to the house, and there were people inside (living inside)... I rang Connells and they advised that the property had been let agreed and they did not know why I was there! I had rang several times and no one had I formed me of this. 7 hours of driving in total, complete waste of time and all I got was a 'sorry for the confusion' and a 'maybe there was a miscommunication' from the person on the other end of the phone, almost like they're trying to say it's my fault!The property now says Let Agreed on the website, and the £60 I spent on petrol was wasted. Can't believe they would let someone travel 400 miles (round trip) and not tell them that the property was no longer available, even when they ring several times to make sure.The even more annoying thing is that the advert still says that there is an open day for the property later this Month, and that they need someone to move in, in August.Completely disappointed.
1/5
TrustpilotTerrible experience with Amy Tingay
Horrible experience with hall & benson. Apparently the guy who told me all the lies has now “left” the company. They did nothing to sell my house. They did not follow through with anything they said they would do. Put me a board up when I specifically requested not to do that (due to personal issues)I removed my house from being on sale with them. Fast forward a few weeks and received a debt collection letter from Connells about an EPC certificate that I hadn’t paid for. The agent who has now “left” the business. Told me I didn’t have to pay for that. I rang Amy Tingay at the debt department. Left a message, she returned my call and was the most unprofessional, unpleasant, individual. I couldn’t believe what I was hearing. Should have gone with my initial thoughts and given anything from this company a wide birth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
