Wellington Wise St. Ives reviews

★★★★★ 5/5

Google

Extremely impressed with the service I received from Wellington Wise. I purchased a property via them in May and had been selling my house via another estate agent since September. My house sale fell through for the 3rd time in May and I eventually asked Wellington Wise to try to sell it so that I would not lose my property purchase. I was very apprehensive after my previous experience but they sold the house at the first viewing! I am so grateful to Sarah and Sasha who went above and beyond for us. Sarah even drove documents from the seller to their solicitor to ensure we exchanged and completed on time! The whole team were extremely helpful, if Sarah or Sasha weren’t available, whoever I spoke to was fully up to speed with my case which I was very impressed with. I would 100% recommend Wellington Wise and would definitely use them again in future.

Charlotte · 9 September 2023

★★★★★ 5/5

Google

The staff at Wellington Wise provided regular updates with the purchase of a brand new second-hand home in Hemingford Grey. Seamless. Thanks!

Hugo · 23 December 2025

★★★★★ 5/5

Google

Very professional attitude. Someone was always available to take calls and answer queries. Wellington Wise have a good amount of staff. There was always a member of staff available to do viewings on our house. This resulted in a quick and easy sale. Thank you all very much. 😁PositiveProfessionalism

James · 23 October 2021

★★★★★ 5/5

Google

After a protracted sale, through no fault of Wellington Wise, we are happily in a position to complete. We would like to thank all the team but especially Sarah kerr who was our initial contact. She has been very professional and answered all our concerns. Thank you Wellington Wise

Pat · 10 October 2021

★★★★★ 5/5

Facebook

Wellington Wise were efficient throughout the buying process from viewing to completion, dealing promptly with our offer and doing their best to keep us informed as the legal process ticked along. There was a minor mix up with the solicitors being sent incorrect property particulars, but we were able to get this resolved before it caused any delays.

Michael · 17 January 2016

★★★★★ 5/5

Google

We would definitely recommend anyone to sell/buy a property with Wellington Wise. Simon (Burdett) came to our house and immediately knew he had someone on their books who would like our house. He brought them for a viewing and they offered straight away! We were kept informed through the whole process and all went smoothly. Excellent service x

Dawn · 8 September 2024

★★★★★ 5/5

Google

Sarah and the team were amazing. Very communicative, and supported us every step of the way. Would have no problems in recommending them.

Donna · 10 October 2023

★★★★★ 5/5

Trustpilot

Extremely impressed. 100% recommend!

Extremely impressed with the service I received from Wellington Wise. I purchased a property via them in May and had been selling my house via another estate agent since September. My house sale fell through for the 3rd time in May and I eventually asked Wellington Wise to try to sell it so that I would not lose my property purchase. I was very apprehensive after my previous experience but they sold the house at the first viewing! I am so grateful to Sarah and Sasha who went above and beyond for us. Sarah even drove documents from the seller to their solicitor to ensure we exchanged and completed on time! The whole team were extremely helpful, if Sarah or Sasha weren’t available, whoever I spoke to was fully up to speed with my case which I was very impressed with. I would 100% recommend Wellington Wise and would definitely use them again in future.

Charlotte · 11 January 2023

★★★★★ 5/5

Google

Without doubt the best real estate agent we have ever came across. The whole team, Jeremy, Kerry and everyone I've spoken to was always so nice and helpful. They deserve more than 5 stars especially compared to all the useless agents in Cambridge. We will definitely recommend them to any f&f. Will of course contact them in the future if we need to sell or buy.

Winfrey · 24 October 2018

★★★★★ 1/5

Google

We had sold our house through a different agents, found a house with Wellington Wise that we liked. We negotiated with the vendor and had an offer accepted to purchase the property. Our buyer was having trouble securing an adequate mortgage to buy ours so pulled out. Within 3 hours of this happening, Wellington Wise had "sold" our house to someone else!! We didn't even receive a phone call from them to discuss options, if we had other potential offers/viewers on the table, or how to move forward. All we got was an email after the deal was done. This is how *not* to do business! We will not be looking at any properties listed with Wellington Wise if this is whats deemed to be an acceptable business practice. We would not recommend them to anyone either.NegativeProfessionalism

Jennifer · 9 September 2021

★★★★★ 5/5

Google

Absolutely five star service. After a truly terrible experience with other local agents, we could not be more thrilled with the service and experience we have had with Wellington Wise. Every member of the team has been professional, friendly and knowledgeable. They are highly responsive. Communication has been great through the entire process. Their team took the time to get to know our slightly unusual property and really worked hard to get us the best possible result. Even through the difficult times of lockdown the service has been first class. Our property was actively marketed instead of just being popped online and forgotten about. They understood the needs of the potential buyers they showed around and took great care to match buyers to our property which was refreshing. Every member of the team from Simon Burdett at valuation through to Sarah Kerr negotiating the sale for us and everyone in between, were fantastic. I highly recommend Wellington Wise.PositiveResponsiveness, Professionalism

Hayley · 9 September 2021

★★★★★ 1/5

Trustpilot

Untrustworthy

Untrustworthy. Unreliable agent according to our experience. We put our offer on the property, and it was excepted by the owner. Then, the agent requested all documents. Once everything was provided one day between offer, we were told that the property had been sold to someone else, even though we offered to increase the price. The agent reneged on the agreement. Sarah Kerr, appears to have a racist, unprofessional attitude, not wanting to explain, and the Manager cut the telephone call too. Such a wast of time, and not appropriate among good people.

K · 25 November 2020

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Very helpful and friendly. Have used them before and their knowledge of the local market is second to none. Kept informed all the way through and a speedy sale which was what I needed. Can’t recommend them enough. Brilliant 😊

Judy · 13 June 2024

★★★★★ 1/5

Facebook

Utterly disgusted at Wellington Wise staff. So much disrespect towards us as tenants. Myself and partner are both incredibly patient people. Complained about our shower not working the day after we moved in, after 5 months of waiting we were told nothing was going to be done about it. We moved out on October 12th and are STILL awaiting information about our deposit. Every time we phoned to speak to the relevant person we were told he was on the phone or out of the office and he would get back to us. Every single day for over a week. He finally returned an email apologising for the delay, which we replied to within 48 working hours, to which we are STILL waiting for a reply. Our email was sent last Monday. I’m so disappointed and utterly fed up with the lack of co-operation from the Royston branch.

Lorna · 28 November 2017

★★★★★ 5/5

Facebook

The whole process dealing with everyone at Wellington Wise has been an absolute joy! From day one nothing has been too much trouble for them. Neil, Tash, Jeremy & Laurence have all been absolutely superb. They have kept us informed, always been available to answer questions & have truly gone the extra mile. Wellington Wise are a completely professional company & really help take the stress out of moving home. A massive Thank You to all of you at Wellington Wise, I won't hesitate to recommend you to everyone.

Nil · 27 October 2016

★★★★★ 1/5

Google

Very poor... I put an offer in on a house and they couldn't be bothered to call me to let me know that they'd got a higher offer so sold it without letting me have the chance to increase my offer.

Christine · 23 October 2020

★★★★★ 1/5

Facebook

Very disappointed with this company. After approximately a year of trying to buy a property (105 Hillcrest, Bar Hill), completing serches and preparing contracts with the solicitors, they relisted the property without first contacting us! We were informed by our solicitor a week later. When we called to ask what was going on, they claimed to have left us voicemail messages - an amazing feat given we don't have voicemail! They had been unreliable throughout the process, never informing us of any news about the purchase - we had to call whenever we wanted to know anything. A very disingenuous, unprofessional, unreliable company that blatantly lies to your face - avoid at all costs!

Hannah · 7 April 2016

★★★★★ 5/5

Google

Having recently purchased a property that Wellington Wise were the estate agents for, we were really pleased with the service that we were offered. The sale process was frustratingly extended due to complications with solicitors, but throughout Wellington Wise were response, professional and transparent about the process that was taking place, making the whole thing a lot less stressful. We were very happy with their service.

Jade · 10 October 2021

★★★★★ 1/5

Google

Absolute joke of a service. Never again am I getting any kind of property from them

Newton · 15 March 2025

★★★★★ 5/5

Google

Used WW to sell my property in Fenstanton, they produced a good set of details with some good photos. All viewings were accompanied by a staff member and they always got me feedback the following day. The after sale service was also very good, they actively chased the solicitors and updated me on progress as we were involved in quite a long chain. I wouldn't hesitate to use them again.

Andy · 25 October 2015

★★★★★ 5/5

Google

Richard and Simon, and indeed all of the staff I came into contact with, were very knowledgeable of the local market and helpful at pushing the sale through. It proved to be rather protracted and they kept me updated at all stages. Would definitely recommend this local agent.PositiveResponsiveness, Quality, Professionalism, Value

Pippa · 23 October 2021

★★★★★ 5/5

Google

Very professional. Lovely to deal with. I had two veiwings this week & though I chose not to purchase either the team have been excellent with initial emails & follow up calls.

Tom · 10 October 2023

★★★★★ 5/5

Google

We can't compliment the Wellington Wise team enough. They guided us through a difficult moving process with calm clear communication. Would thoroughly recommend them.

Stephanie · 10 October 2023

★★★★★ 5/5

Google

We found the whole team at Wellington Wise to be first class. A friendly, professional service from start to finish and thoroughly recommended.

Jamie · 10 October 2023