Exclusive Collection by WellingtonWise St Ives reviews

★★★★★ 1/5

Google

When my partner was renting from WW they did nothing to support him or his other housemate when the other two housemates (a couple (which broken the letting agreement)) became aggressive and hostile. They did nothing to support when he and his housemate (who had done nothing wrong) were unfairly threatened with eviction. The house causes serious concerns regarding fire safety (ie if you are on the top floor there is no way to escape other than down the stairs potentially past a fire.

Joanne · 26 October 2020

★★★★★ 5/5

Google

Best estate agents in St Ives. Sold my property in 4 days. Communication was excellent throughout the selling process and Sarah went above and beyond helping to get everything through. Sasha was always friendly and professional whenever I called into the office. Couldn't ask for better service, such a lovely team!

Mollie · 14 October 2022

★★★★★ 1/5

Trustpilot

Zero chance of a sale

Only one viewing for the entire contract duration. Was messed around regarding an alleged second viewing, which I suspect was made up as this person didn't show and it all seemed too generic.

Customer · 15 November 2025

★★★★★ 5/5

Google

Huge thanks to Simon, Sarah, Sasha and the St. Ives team. Excellent, professional and personal service from start to finish. Great team, very friendly and I would definitely use them again.

Neil · 14 October 2023

★★★★★ 5/5

Google

Thank you Sarah for your amazing professionalism and enthusiasm helping us to get the property of our dreams. We recommend WellingtonWise without reservation. Pennie Harrison

Pennie · 14 October 2023

★★★★★ 5/5

Google

Sarah and the team were amazing. Very communicative, and supported us every step of the way. Would have no problems in recommending them.

Donna · 14 October 2023

★★★★★ 5/5

Google

Without doubt the best real estate agent we have ever came across. The whole team, Jeremy, Kerry and everyone I've spoken to was always so nice and helpful. They deserve more than 5 stars especially compared to all the useless agents in Cambridge. We will definitely recommend them to any f&f. Will of course contact them in the future if we need to sell or buy.

Winfrey · 27 October 2018

★★★★★ 5/5

Google

We recently tried to purchase a house through WellingtonWise, and due to some delays on the sellers' side we had been holding on for 6 months. This was at no fault of WW, who did all they could to keep us informed with regular calls and emails. As first time buyers, we had a lot of questions (we frequently called to ask these) - this was no trouble for anyone we encountered from the local agents. I must particularly highlight Jeremy and Richard who were completely transparent and honest with us throughout - something that I think is so so so important (and frustratingly rare) in the industry. While we did end up buying another property, I had to leave these guys a great review. Highly recommend.

Lana · 14 October 2021

★★★★★ 1/5

Trustpilot

Untrustworthy

Untrustworthy. Unreliable agent according to our experience. We put our offer on the property, and it was excepted by the owner. Then, the agent requested all documents. Once everything was provided one day between offer, we were told that the property had been sold to someone else, even though we offered to increase the price. The agent reneged on the agreement. Sarah Kerr, appears to have a racist, unprofessional attitude, not wanting to explain, and the Manager cut the telephone call too. Such a wast of time, and not appropriate among good people.

K · 25 November 2020

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Very helpful and friendly. Have used them before and their knowledge of the local market is second to none. Kept informed all the way through and a speedy sale which was what I needed. Can’t recommend them enough. Brilliant 😊

Judy · 13 June 2024

★★★★★ 1/5

Google

Very poor... I put an offer in on a house and they couldn't be bothered to call me to let me know that they'd got a higher offer so sold it without letting me have the chance to increase my offer.

Christine · 26 October 2020

★★★★★ 1/5

Facebook

Very disappointed with this company. After approximately a year of trying to buy a property (105 Hillcrest, Bar Hill), completing serches and preparing contracts with the solicitors, they relisted the property without first contacting us! We were informed by our solicitor a week later. When we called to ask what was going on, they claimed to have left us voicemail messages - an amazing feat given we don't have voicemail! They had been unreliable throughout the process, never informing us of any news about the purchase - we had to call whenever we wanted to know anything. A very disingenuous, unprofessional, unreliable company that blatantly lies to your face - avoid at all costs!

Hannah · 7 April 2016

★★★★★ 1/5

Google

Absolute joke of a service. Never again am I getting any kind of property from them

Newton · 15 March 2025

★★★★★ 5/5

Facebook

Can't say enough good things about WellingtonWise, who both sold our old house and found our new one. They have a comprehensive understanding of the local market and take the time to listen to and understand their client's needs. A wonderful, professional, personal service that removes the unnecessary stress. Wouldn't use anyone else to sell our house (though they found us such a perfect house, that's not a service we'll be looking for any time soon!)

Jenna · 6 January 2016

★★★★★ 5/5

Google

Used WW to sell my property in Fenstanton, they produced a good set of details with some good photos. All viewings were accompanied by a staff member and they always got me feedback the following day. The after sale service was also very good, they actively chased the solicitors and updated me on progress as we were involved in quite a long chain. I wouldn't hesitate to use them again.

Andy · 28 October 2015

★★★★★ 5/5

Google

Very professional. Lovely to deal with. I had two veiwings this week & though I chose not to purchase either the team have been excellent with initial emails & follow up calls.

Tom · 14 October 2023

★★★★★ 5/5

Google

Richard and Simon, and indeed all of the staff I came into contact with, were very knowledgeable of the local market and helpful at pushing the sale through. It proved to be rather protracted and they kept me updated at all stages. Would definitely recommend this local agent.PositiveResponsiveness, Quality, Professionalism, Value

Pippa · 26 October 2021

★★★★★ 5/5

Google

Very happy with the service I have received with selling my house. Have been kept informed through the whole process, friendly helpful staff, would recommend them for selling property.

Dilys · 14 October 2022

★★★★★ 1/5

Google

Sadly never get call back when requested. Number of times now.

Rowan · 14 October 2023

★★★★★ 1/5

Google

Quite possibly the worst experience with an agent that we have ever had. No communication. No response to emails. No call backs. Avoid.NegativeResponsiveness, Quality, Professionalism

Sinead · 26 October 2020

★★★★★ 5/5

Google

Very professional & thorough service from WW from the moment we bid on a property through to completion - thanks for your help Tasha & Jeremy! Highly recommend

Nick · 27 October 2016

★★★★★ 5/5

Google

Haven’t bought this agent (decided to stay put) but all my experience with them has been great.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 26 October 2020

★★★★★ 4/5

Google

Very proactive, honest and accessible. Thoroughly recommended.

Mark · 14 October 2022

★★★★★ 5/5

Google

We found all the staff to be honest, helpful, friendly and efficient. They put up with us asking what were probably very silly questions!

Jane · 27 October 2016