Every review we hold for the St Ives office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot recommend Phil from Ellis Winters highly enough. We approached the team for an additional valuation on our property, even though we already had a likely buyer through another agency. Despite this, Phil was incredibly generous with his time, offering thoughtful advice and guidance without hesitation.
From start to finish, our interaction with the team was both efficient and genuinely caring. This meant a great deal to us, as we were selling a long-time family home during what was an emotional and difficult period.
I would have absolutely no hesitation in recommending Ellis Winters to anyone looking to sell their property, and would gladly work with them again in the future.
Emma · 1 April 2026
Agent replied · 15 April 2026
Thank you so much for the wonderful review, Emma! We are very happy to hear that Phil was helpful and caring, especially throughout a difficult and emotional time for you and your family. We wish you all the best in your new chapter and hope to work with you again.
★★★★★ 5/5
GoogleMy partner and I viewed a beautiful property with Ellis Winters, the team were very friendly and honest throughout the process. Matt was so lovely and Megan is an angel! Matt booked us into the viewing and accommodated our timeframe which in this case was same day. Megan showed us the property and answered all our questions with a smile.
What a lovely and friendly group of people, makes a very nice difference to experiences my partner and I have had with other estate agencies. Fingers crossed we get the place, and if not we will definitely be keeping our eye on their website as the photos and descriptions are honest with no fluff and they genuinely want to help people find their dream home!
Livi · 15 March 2026
Agent replied · 15 April 2026
What a lovely review - thank you so much for taking the time to leave this glowing feedback. We hope to keep working with you to find your dream home!
★★★★★ 5/5
GoogleWe recently purchased a house marketed by Ellis Winters & our experience with them has been excellent from first viewing through to picking up the keys & everything that came in between.
Anne & Lisa were always happy to help, knowledgeable & a calming ear when things inevitably got stressful, as they do when moving.
Thank you entire Ellis Winters team but especially to Anne & Lisa.
Chloe & Oli
Chloe · 11 April 2026
Agent replied · 15 April 2026
Thank you for your lovely review, Chloe & Oli! Anne & Lisa are both wonderful and we are really pleased to hear that they were able to support you throughout the buying process. Thank you for using our services and we hope you have many happy years in your new home!
★★★★★ 1/5
GoogleReally disappointed with this company.
Had to send an application form off before I could even view a rental property with extensive personal details and a confidential job at this stage. Did this and wasn't contacted back. Tried calling for a few days, didn't return my calls.
Large income, professional family, very tidy with 2 dogs (were allowed in the property apparently). Glowing references from previous and current landlord.
Even tried to find out who owned the property via a local Facebook group as was desperate to view with a lack of modern rentals on the market. Wife was surprised by the agents lack of contact. Property was empty for nearly a year supposedly.
Called the sales team, shock answered immediately and said property was apparently going through referencing, would have been nice to know and if I was contacted back earlier, I could have been given a chance to view and potentially given the landlord multiple options to consider. After all, as an agent you work for the landlord. Surely you would want to give your clients the best possible tenants!
Clearly if your a potential tenant you aren't worth contacting BUT if you want to buy a house, they will pick up immediately.
Charlotte · 15 July 2025
Agent replied · 15 April 2026
Thank you for your feedback, Charlotte.
We understand how frustrating it can be not to receive a viewing opportunity, and I’d like to take a moment to explain why we’ve introduced an additional step in our rental viewing process.
We now ask prospective tenants to complete a short pre-viewing form. This isn’t designed to exclude anyone unfairly, in fact, it’s intended to benefit all parties: the potential tenant, the landlord, and our team.
Typically, each rental property we advertise receives 30 to 40 enquiries. These enquiries range from highly motivated applicants who are ready to proceed, to those who may not meet referencing criteria, and occasionally, to individuals who simply don’t attend viewings. By asking a few early questions, we can identify suitable applicants more effectively and reduce wasted time and disappointment on all sides.
The information collected through the form is the same as we’d need for a tenancy application, which helps us act quickly when someone is ready to proceed. It also means landlords can be more selective with viewings, helping avoid situations where people view properties that they ultimately wouldn’t be offered.
We intentionally direct all applicants through this form so we can assess enquiries fairly and consistently in one place. Viewings are then offered based solely on the details provided, not on how frequently someone follows up by phone or email.
In this particular case, the property had previously been listed for sale with another agent without success. We marketed it for rent for the first time on 21st June, and four viewings had already been arranged prior to your form submission. On the same day your form was received, one of those applicants began the process of securing the property.
We appreciate you taking the time to share your thoughts and are sorry we weren’t able to offer you a viewing on this occasion. If there’s another property you’re interested in, we’d be more than happy to consider your application again.
★★★★★ 5/5
GoogleHave been looking to move out of my place as soon as possible due to some unfortunate circumstances. I had a viewing at an apartment with Anne, who showed me around, and she was absolutely lovely. Very helpful about telling me information about the property and the location and answered any questions i had. It really put my mind at ease a lot.
Thank you Anne!
Megan · 15 August 2025
Agent replied · 15 April 2026
Thank you for leaving us a glowing review Megan, Anne and the team wish you all the best for the future.
★★★★★ 5/5
GoogleMoving house is one of the most stressful times of your life! However, the entire team at Ellis Winters made this a worthwhile experience. We are a family who were selling two properties to move into one. Matt Pyman, Phil Nightingale and Megan Oliphant sold both our houses in just 4 days! They expertly priced our properties and marketed them to appeal to our targeted buyers.
Later in the process, when the tough times started and we were trying to push the completion through, the team at Ellis Winters project managed in a way that saved us such stress. They answered every phone call and email promptly, were able to speak to our buyers and solicitors and support communication between all parties. I don't think we would have managed this process without them. We cannot recommend highly enough!!!
Michelle · 15 December 2025
Agent replied · 15 April 2026
Thank you so much for the kind words Michelle! We are so pleased that we were able to help you. The sole purpose of real estate agencies is to help you manage and navigate this process and shoulder the stress for you - so it's great to hear we are doing our jobs well. It is still one of the most stressful milestones in life - but we are delighted we got you through it with sanities intact. Wishing you and yours a very happy Christmas and season's holidays from all of us.
★★★★★ 1/5
GoogleIt is with concern how Ellis & Winters is operating in St Ives
Letting:
It is clear that Ellis wants to cut the stress in selecting the right people for the letting of properties, but how fair it can be
When you apply for a rental property on line you have to enter and fill in the pre- selected form called Rental Viewing Application where clearly can isolate many applicants with a 3rd degree interrogation no matter if you are just making an enquiry or asking of viewing, so say goodbye to your personal date details.
Starting from basic question to the credit score and more
Yes, you wondering if you are applying for a mortgage or borrowing money
What I found over the top when Ellis wants to know your income, which does not include bonuses and overtime.
Ellis calculated that for a rent of a property of £650 pcm you need an income of gross £ 19.500 pa. If less, you need a guarantor.
No Ellis I am sorry you alienated the people working in the public sector as nurses or in the hospitality for your personal unfair convenient evaluation
A person with £ 15.000 a year is still able to pay the rent of £ 650, so dear Ellis you need to be a little more open and not prejudiced.
As a mature professional person I can afford any logical fair rent but I am not prepared to be involved in a demoting application taking away your dignity for the pleasure of Ellis with the fact that possibly in any way no one from Ellis office would consider my application for convenience and personal criteria for avoiding waste of time ,yes a discriminatory indeed after giving on line many personal details and so be evaluated from someone you never met. I am a person and not a digital date base for your .
Selling :
Ellis in St Ives is working with 2 logos for selling the property, so Ellis is the new logo giving a better service than the old logo?
What is the difference you are offering from the old to the new logo when the same person is answering for any enquiry for both the logos?
Ellis, you are trying too hard, stay with the simple routine. It would be better for all
Sandra · 12 November 2023
Agent replied · 26 November 2023
Thanks for your feedback Sandra. We have introduced an additional step within our rental viewing process. The form benefits the potential tenant, landlord, and us.
We typically receive 30 to 40 enquiries on each rental property we advertise. This is usually made up of genuine, motivated people, those who are interested, however, would not pass referencing and those who are not motivated and typically don’t turn up to the appointment.
By asking a few additional questions we can focus our time on those who are genuine and would pass referencing to avoid any disappointment. The questions are no different to those that we would ask should a tenant wish to go ahead, which means we can process any applications immediately.
Using an income multiple to assess someone’s affordability for rent is a standard practice across the industry. The amount is recommended by our referencing supplier who is accredited by Propertymark, the professional body for our industry.
We appreciate certain situations may mean a lower income is adequate to afford the rent and will always communicate this to the landlord who ultimately makes the decision as to who gets the property.
In relation to us having two logos, we like some other agents, have identified that certain properties require a different approach to advertising than others. To keep things simple we offer our standard service for properties whose buyers are often local and our Exclusive service for properties whose buyers are likely further afield or require more information before making a purchase.
Over the past several years, we have been the highest-selling agent for homes over £600,000 in our area, which we hope demonstrates that we know what we are doing. It’s not just these homes that we excel at however, so far in 2023 we have been the highest selling agent for all homes in the area.
★★★★★ 5/5
GoogleNatalie is a great estate agent. She worked so hard and got our sale completed when we were starting to lose hope. She is dedicated, patient and kind. Every other person we spoke to at Ellis Winters were also very helpful. The only downside was the completion “gift” they gave us when we collected the keys, were we given a box of expired coupons. The only ones in date were for “if you spend £500, you get £10 off”. Prosecco would have been a nicer touch.
Ciara · 12 November 2023
Agent replied · 26 November 2023
Thank you so much for you kind review. I will pass on the comments to the team.
With regards to the welcome boxes, these were externally sourced and not checked prior to be given out. We were aware of some issues with dates and as a consequence are no longer ordering these. Thank you for highlighting.
We wish you well in your new home.
★★★★★ 5/5
GoogleMatt was highly professional when showing us around various properties and Anne made the offer process painfree. Highly recommend Ellis Winters if you are looking to buy in the area. Thanks to the Ellis Winters team.
Tom · 15 August 2025
Agent replied · 15 April 2026
Thanks for taking the time to leave a review Tom. Wishing you all the best in the future.
★★★★★ 5/5
GoogleI had a positive experience with this estate agent from day 1.
Initial meeting and valuation with Phil Nightingale was accurate and informative. I actually went with a different estate agent initially due to a higher valuation, BIG MISTAKE which cost me 4 months as well as lot of emotional turmoil. After sacking my old agent, Ellis Winters came in and saved the day. Within 2 weeks of advertising I had numerous viewings, resulting in a bidding war and a completed sale well above expected price.
Ellis Winters fees were very competitive and well worth it for the job they have done. The photos looked great, the video tour and drone footage was wonderful in showing the property at its very best.
Natalie McDermott was the representative from Ellis Winters who liaised between myself, the buyer and solicitors. I cannot fault Natalie, contact was prompt and polite, and I was kept well informed along the way. Acceptance of offer to completion did take longer than expected however this was through no fault of Ellis Winters. Having just exchanged on another property I can confirm this is just the way of things at the moment, (5-6 months seems the new norm , even with Solicitors being chased every step of the way!)
Overall I would highly recommend Ellis Winters and would not hesitate to use again, although I don’t intend to move house now for a very long time!
Alice · 27 August 2023
Agent replied · 26 August 2024
Thank you for the lovely review. We hope you have settled into your new home. We will pass your feedback across to the team in St Ives.
★★★★★ 5/5
GoogleExcellent service throughout the entire process. Communication was clear and consistent via text, email, and phone. The estate agent always returned my calls promptly and carried out tasks exactly as promised. Every member of the team I dealt with was knowledgeable, professional, and understanding, showing just the right amount of human compassion. Overall, it was a positive experience.
Nancy · 15 March 2026
Agent replied · 15 April 2026
Thank you for your 5-star review, Nancy. We strive to achieve all of the qualities that you mentioned here - not just professionalism and expertise, but the human compassion, empathy and understanding that is so critical when dealing with such milestone life events. We're so glad to hear we were able to provide a positive service for you!
★★★★★ 5/5
GoogleI just had a great viewing experience with Anne Dellar. The property was as presented and Anne went above and beyond, addressing my concerns and generously sharing her knowledge of the neighbourhood :)
Lewis · 15 August 2025
Agent replied · 15 April 2026
Hello, we appreciate you taking the time to leave us a review! Anne is an asset to the team and we are glad you had such a positive experience with us. All the team are very knowledgeable of the local area and always try their best to answer any queries. Please get in touch if you every need our assistance in the future. Many thanks
★★★★★ 5/5
GoogleI have had an amazing experience with the whole teams at Ellis Winteres& Co and everyone that made buying our home possible .
Everyone was very helpful and would respond quickly to any question we had and support us fantastic from day one.
Viki Linkaite who was our mortgage advisor was with us every step of the way and explained everything step by step and made us very informed about the entire process.
Kayleigh Gunns from Taylor Rose was also amazing making the whole process very fast and dealing with every detail practically doing every for us which definitely helped with the stress and any worries.
The whole process of buying the house went very quickly and smoothly.
I would recommend Ellis winters & co to anyone that would like a helpful team.
Agata · 7 June 2023
Agent replied · 7 July 2023
Thank you for your kind 5 star review. It sounds like the whole experience was positive for you and so pleased that the whole team were able to offer support throughout the process.
★★★★★ 5/5
GoogleEllis Winters marketed and sold my house for me and I cannot recommend them enough. Matt came out to value and list the house and was extremely knowledgeable, helpful and friendly. We had a full asking price offer in the first 2 weeks of going on the market! Megan dealt with most of the sales progression once we had a buyer and I can't thank her enough for how much she did to help keep the chain today (including with our onward purchase through another agent) and get us to the point of exchanging. She went above and beyond and was always available to help. For anyone looking to buy or sell a house I wouldn't think twice about recommending Ellis Winters.
Georgia · 11 August 2025
Agent replied · 15 April 2026
Hello Georgia, we appreciate you taking the time to leave us a review and for your kind words. If you ever need our assistance in the future, please get in touch. Many thanks
★★★★★ 5/5
GoogleI had a positive experience with this estate agent from day 1.
Initial meeting and valuation with Phil Nightingale was accurate and informative. I actually went with a different estate agent initially due to a higher valuation, BIG MISTAKE which cost me 4 months as well as lot of emotional turmoil. After sacking my old agent, Ellis Winters came in and saved the day. Within 2 weeks of advertising I had numerous viewings, resulting in a bidding war and a completed sale well above expected price.
Ellis Winters fees were very competitive and well worth it for the job they have done. The photos looked great, the video tour and drone footage was wonderful in showing the property at its very best.
Natalie McDermott was the representative from Ellis Winters who liaised between myself, the buyer and solicitors. I cannot fault Natalie, contact was prompt and polite, and I was kept well informed along the way. Acceptance of offer to completion did take longer than expected however this was through no fault of Ellis Winters. Having just exchanged on another property I can confirm this is just the way of things at the moment, (5-6 months seems the new norm , even with Solicitors being chased every step of the way!)
Overall I would highly recommend Ellis Winters and would not hesitate to use again, although I don’t intend to move house now for a very long time!
Alice · 8 January 2023
Agent replied · 7 July 2023
Thank you for the lovely review. We hope you have settled into your new home. We will pass your feedback across to the team in St Ives.
★★★★★ 5/5
GoogleThe team at Ellis Winter have restored my faith in good service. From Matt’s initial visit to value the house and take photographs through to exchange of contracts, which was supported by Natalie, the team at Ellis Winter have done what they promised to do… to sell my house as quickly as possible (within just 7 days from upload to Rightmove it turns out!) and to ensure the process was as seamless as possible.
I had contacted another local and well-known estate agency. However, when the valuer arrived I felt I’d already lost control of the process. I was immediately told what they were going to do and when, whilst totally ignoring the urgency of the matter as I’d been given a four-week deadline to sell my house as I’d already had my offer accepted on another property. Whereas in contrast, Matt had asked me how I wanted to approach the sale. This was a significant difference to me. It wasn’t about who had the cheapest fees or largest marketing campaign. It was about my business relationship with the people I would be dealing with during what is acknowledged as one of life’s most stressful and these days rather lengthy events. As a result of choosing to use Ellis Winter rather than one of their competitors, the house had sold before the day the other agent had said they would be able to host an open house for me. I also had support from Lisa who ensured I chose the best offer, not just on price, but also on the buyers being in the best possible position to proceed. She was absolutely right.
Ellis Winter were also very competitive with their fees, in fact one of the best rates locally, whilst still providing an exceptional standard of service.
Thank you, everyone at Ellis Winter!
Sarah · 8 January 2023
Agent replied · 7 July 2023
The team at Ellis Winters St Ives are incredibly experienced and we are so pleased it has resulted in such a positive experience for you. We wish you a very Merry Christmas and Happy packing!!
★★★★★ 5/5
GoogleI was very impressed with the service I received from the beginning when initially viewing the property. I dealt with several different agents and all were professional, organised and the communication was great throughout. As a first time buyer, Natalie was excellent in guiding me through the process and giving me constant updates. She was always quick to reply to emails and seemed one step ahead in chasing solicitors and pushing the process along. (Source : allAgents)
Daniel · 8 January 2023
Agent replied · 7 July 2023
Thank you for the 5 star review Daniel. We are pleased to hear your first experience of buying a property had been so positive. We wish you every happiness in your new home. Best wishes from the team at St Ives.
★★★★★ 5/5
GoogleMegan, Matt, and the wider team were absolutely fantastic!
They took a process that could have been abundantly stressful and made it feel really quite easy, offering support and guidance whenever I needed it.
Thanks to their hard work, we also received an offer at asking price within just two weeks, too and a super quick sales process.
Thank you all so much!
Charlotte · 15 November 2025
Agent replied · 15 April 2026
Hi Charlotte - thank you so much for this lovely review. We are so glad we were able to help you throughout the sales process. It always makes us happy to hear that we've done our jobs well by making a stressful life-event much more manageable!
★★★★★ 5/5
GoogleI have just exchanged on a property that is being sold through Ellis Winters and I am so impressed. Natalie and the team have been on it from the first moment and I don't think it would have all happened without their persistence. Also, when it became clear that I was getting nothing from my sale agents, Natalie kept me up to date with proceedings. If and when I move on in the future, I won't consider an online agent again, I will be straight in touch with Natalie.PositiveResponsiveness, Quality, Professionalism
Jo · 27 August 2022
Agent replied · 7 July 2023
Thank you for your kind review which will be passed to the team at elliswinters&co. It's lovely to hear that you would choose us over your previous selling agent. We hope you have settled into your new property.
★★★★★ 5/5
GoogleEllis Winters have managed most of our properties for many years and we have found them to provide excellent service. Jo, Debbie and the team are always quick to respond and come back to us.
Denise · 10 April 2025
Agent replied · 2 May 2025
Hello Denise, thank you for your lovely review. Our lettings team have always took pride in their customer service and we are pleased you are happy with the service provided. Thanks, Sian
★★★★★ 5/5
GoogleAmazing service, wonderful people.
We had a couple of buyers drop out before we sold and the ladies made it so much easier, promising we would get it sorted and they did. Big shout out to Natalie and Anne for just putting up with my constant questions and emails. They both went above and beyond to help with the sale of our house.
Thanks so much ladies and to anyone else who helped I’ve missed.
Lucie · 8 January 2023
Agent replied · 7 July 2023
Thank you for the feedback which will be passed to the team in St Ives. You have been a pleasure to work with and we wish you a lovely Christmas.
★★★★★ 5/5
GoogleHighly recommend the Ellis Winters Team in the St Ives office. Superb service recently with the selling of our family home and the purchase of our new house.
They took the stress out of the process and were quick to respond to any queries along the way.
Stephen · 15 March 2026
Agent replied · 15 April 2026
Hi Stephen - thank you very much for the 5 star review. We are very glad that we were able to help you with your recent house sale and new purchase. Wishing your family all the best in your new home!
★★★★★ 5/5
GoogleI had an excellent experience with Ellis Winters. From start to finish, they demonstrated a high level of professionalism and kept everything well-organised and on schedule. Communication was clear and consistent throughout, which made the entire process smooth and stress-free.
Frances · 13 April 2026
Agent replied · 15 April 2026
Hi Frances - thank you so much for this wonderful 5-star review! We are so happy to hear that we lived up to your expectations and were able to provide you with a smooth and stress-free experience. It's what we are here to do - so it's always gratifying to know we've helped!
★★★★★ 4/5
GoogleEllis Winter managed the sale of my late father's house. They were all extremely helpful and responsive and mindful of how hard this was for my family. Especial thanks to Natalie and Steph.
My only problem, and the reason for dropping a star, is one of the reasons we went with them was the portal to allow my whole family to keep track of progress of the sales... but this was never up to date, so was useless and resulted in me having to keep ringing and hassling them.
But overall very happy with Ellis Winter.PositiveResponsiveness
JP · 27 August 2021
Agent replied · 7 July 2023
Hi Jane, thank you for your review and for letting us know know about this. Your feedback helps us get better. elliswinters&co
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
