Bradleys Property Rentals St. Ives reviews

★★★★★ 5/5

Trustpilot

Sold in 5 days, couldn’t have asked for more!

We honestly couldn’t recommend Bradleys enough. From start to finish, the whole experience of selling our home was brilliant. A massive shout out in particular to Jack (COYS!), who was our agent throughout the process. He was so relatable, down to earth and just a genuinely lovely guy. By the end of it, we honestly felt like we were dealing with a friend rather than an estate agent! Nothing ever felt like too much trouble and the communication throughout was 10/10. Clare and Jordan were also fab, stepping in and helping both Jack and us along the way whenever needed. The whole team just made what is normally a really stressful process feel so much easier. Our house sold within 5 days of going on the market, and the photos and videos they arranged were amazing and presented our home beautifully. They'd even organised off market viewings, before it had even gone live. We actually bought this same house through Bradleys back in 2020 and had a great experience with them then too, so it felt quite fitting that they were the ones to sell it for us as we move on to our next chapter. Just a genuinely lovely bunch of people who are great at what they do. We’ve already recommended them to others and wouldn’t hesitate to do so again. Thank you so much Jack, Clare, Jordan and everyone at Bradleys! ❤️

Megan · 23 July 2026

★★★★★ 5/5

Google

We would like to especially thank Emma Kelly at the St Ives branch, but also thanks to the rest of the team for finding our new property. If it hadn’t been for Emma I think we would have still been looking! We are now settling in nicely. Thank you for helping us all the way to complete our journey to relocate to Cornwall, we felt supported and the kindness was something we will be forever grateful for. Excellent customer service and so knowledgeable. Emma you really did help us to make our dream move to Cornwall a reality. If you choose Bradley’s ask for Emma you will be in safe hands! Thanks again Faith and Lee

Lee · 27 November 2025

★★★★★ 5/5

Google

Bradleys St Ives were the proactive help I needed to find and purchase my new home. From the initial contact, they understood what I was looking for and periodically called me to inform me of possibly interesting properties. I really appreciated this committed follow-through, as it took a while to find an appropriate property. When finally the property appeared, they carefully guided me through all the different steps - from the branch office staff to their sales progresser. As a first-time buyer in the UK and a Brit returning after a long time working abroad, this was invaluable! A very big thank you to all who were involved! A sterling service!

Zachary · 24 February 2025

★★★★★ 5/5

Google

I purchased my apartment through Bradleys St Ives Office in 2021 and found Ben and the St Ives team very helpful and informative throughout the whole process. Impressed by their professionalism, I appointed Bradleys as the letting agent, knowing that everything would be covered to ensure both myself and my tenants would be looked after. Ben and the team have continued to be helpful and approachable and as I live up North it has given me great peace of mind knowing that my buy to let is in good hands. I would not hesitate to use Bradleys in the future and would happily recommend them to others.

Leisa · 13 June 2023

★★★★★ 1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the Plymstock branch. Poor communication throughout, had to point out issues with our online listing, they blamed Rightmove but surely if is the agents responsibility to check the listing? Eventually withdrew from them due to no confidence in their ability to sell the property. Received a debt recovery letter for £200 for the photography out of the blue, having not seen the first request. No call from the branch or courtesy to inform it was overdue prior to this. Called the branch to speak to the manager but no customer service hitherto than quoting the contract. Business is about people, and with such a lack of personal engagement I would not use Bradleys again and would advise my friends and family to avoid. No individual service and no impression they care. I should of read the reviews first, I can see I am not alone.

Robert · 28 June 2024

★★★★★ 5/5

Google

5 star experience with Bradley's St. Ives All staff were very well informed, pro-active, supportive and aimed to make the whole buying process as stress free as possible. They succeeded, well done and thanks Bradley's!

Jo · 13 December 2025

★★★★★ 5/5

Trustpilot

A big thank you

I would like to thank Fiona and the team in exmouth for all there hard work. I’ve rented two different property’s from them and they have gone above and beyond. Thank you again. A****

Rick · 7 November 2025

★★★★★ 5/5

Google

I had a fantastic experience with this estate agency. From start to finish, their service was fast, efficient, and incredibly professional. The team provided regular updates throughout the entire process, which kept me fully informed and reassured. Their customer service was outstanding, friendly, responsive, and always willing to go the extra mile. I truly felt like a valued client, and everything was handled with care and attention to detail. I highly recommend them to anyone looking for a smooth and stress-free experience.

Jitz · 16 May 2025

★★★★★ 5/5

Google

If only every estate agent was this good… Ross was brilliant in showing us the house, progressing the sales offer quickly … More

Pete · 30 July 2025

★★★★★ 1/5

Trustpilot

No human element here...

Saw a property to rent that looks ideal so clicked online to arrange a viewing. Took about 30 minutes to complete their registration as I had to open an Experian account to get my credit score - among other things! This was the first agency I had tried so assumed this was standard these days - it's not. The property I want to view does not allow children so while I currently have a 'child' as she is 17, she will be 18 in a couple of weeks - so by the time we move. Rang to get advice on how to complete the form and got an automated message redirecting me to fill in the online form! No space on the form to clarify any individual circumstances. Completed form and didn't hear back by weekend when I was hoping to view property. Sent email but understand it can take a day or 2 for a reply so found a customer services number - phoned hours before they shut and got automated message that operators were all busy and I could choose to hold. I held and just a minute later got a message that my call could not be taken and to call another time -no option to continue holding. The property I'm interested in was reduced in January and I thought initially this was due to lack of interest or something not obvious from the advertisement. I'm now inclined to believe it is due to noone being given the chance to view it! This is ridiculous. I have jumped through hoops to try and get a viewing, I am a reliable and honest tenant and have been in my existing rental nearly 7 years. I won't be renting through Bradleys now even if they do get back to me as I don't feel they are serving tenants or their landlords with this overly restrictive gatekeeping and do not trust that they would deal with any tenancy issues adequately in the future.

Juliet · 16 February 2025

★★★★★ 1/5

Google

Have very much felt like the only thing these agents cared about was their commission in all our dealings with them. They push to close a deal but are not interested in their customer service. They have consistently said one thing and then done completely another. Have withdrawn our property now and would never use them again to sell. It is these type of agents that give others a bad name. Update**following writing this the manager called to apologise and acknowledged the issues we have experienced. Think its only fair to add this

Siri · 13 June 2023

★★★★★ 1/5

Trustpilot

Very poor customer service.

I would have given a rating of zero if possible, but 1 star is way above what this company deserves. We used them as a letting agent for several years and our experience was of very poor customer service, usually just telling us what they thought we wanted to hear, when in reality they were not accurately reporting the condition of the property. The tenants were dirty and lazy, but none of this was reported in the periodic checks carried out by Bradley's. Even when there were problems with the state of the property, these were played down or even not reported to us. It took a visit in person by myself to see the poor condition and damage to our property, by which time eviction proceedings were under way. When the tenants eventually left, the check out report was carried out and not even dated, so there was no accurate proof of the condition of the property on this date. When asked about this, the staff became very defensive. This impacted on us, as the considerable damage and neglect to the property could not be fully claimed for, leaving us out of pocket. When trying to submit a claim to retain the deposit, Bradley's were of no help whatsoever, leaving us to do it all. Think very carefully before you use this company as a letting agent.

Paul · 12 December 2024

★★★★★ 5/5

Google

Great help, we are now very happy in our new flat. Many thanks to Bradley's for all their help! We love where we live.

Sarah · 13 June 2023

★★★★★ 1/5

Google

We consider that the company operate a tick box system, we were told that our prospective tenant had a glowing financial status but we consider that the referencing was inadequate. The tenant was not in the level of employment we had been led to believe and vacated with arrears whilst also failing to pay utilities. There were debt collectors chasing him. We were left to collect the arrears, which we managed to do. Bradleys then charged us commission on the arrears we recovered. We lodged a formal complaint which was roundly rejected by the company and are now considering a complaint to the Ombudsman. We would not deal with this company again.

T · 14 June 2018

★★★★★ 1/5

Trustpilot

Not impressed.

Not impressed. Tried to rent via rightmove so called them. The phone number is just an automated system that directs you to their website and therefore useless. Went to their website: you can't even request more information without entering loads of personal details into this. As part of this Bradleys require you to send through an Experian credit check and you can't progress without it, this means you have to create an account with Experian too or other credit check agency... and accept all their terms and conditions... Still, I ploughed on, completed a credit check and then go no response at all! Utter waste of my time. Went back through right move to contact them, i.e. seemingly the only way to message them. Got a response telling me to go to their website and fill in all my details again! Responsed to the email informing them that I had already done so and guess what? The email system is no-reply. Shameful, hence this review. I can only speak from personal experience, maybe they are great if you are a landlord or selling property but as soon to be both, I will not consider them for either purpose if this is how their tenants are treated.

Alastair · 28 July 2024

★★★★★ 1/5

Trustpilot

We are looking for a new home to rent

We are looking for a new home to rent, we were advised to try Bradleys Having contacted and registered with many estate agents in the south west of England we found all of them to be easy and straightforward to register with, but Oh My God when you get to Bradleys, you should dump them immediately. After a few minutes in to the registration form the information they require becomes beyond belief, they even want to know how much savings you have. That’s totally obnoxious and none of their business. We can understand that they require certain information but not this just to register for information on lettings (no other letting agency requests to have your private and personal information just to register or even getting info on properties to let in their portfolio ). BRADLEYS you are too big for your boots. And by the way you have the worst web site to navigate in the market. Pay someone to help or get a grown up to help you.

Douglas · 26 July 2024

★★★★★ 1/5

Trustpilot

Don’t sign anything without getting advice

I would advise anyone to steer clear of Bradleys if you expect any level of service or communication. We have been on the market with them for 18 months with only a handful of viewings. I haven’t heard a word from them since April, The For Sale board blew down in February. I reported this but no one has ever been around to put it back up. I have now decided to remove our property from their marketing and have now been told they expect me to pay them £600. I presume part of their strategy is that even if they don’t manage a sale then at least will get £600. This seems a very risk free and lazy way of making money for what is supposed to be a Company working for their customers. I have checked with 4 other Agents out there and none of them operate this way. Do your research and don’t sign anything without checking elsewhere first.

Graham · 13 July 2024

★★★★★ 5/5

Google

Absolutely fantastic service, lovely friendly staff and excellent value for money. Couldn't be happier with the service of selling our property. What a great team, especially John. Thanks so much to you allPositiveResponsiveness, Quality, Professionalism, Value

Willow · 27 August 2020

★★★★★ 5/5

Google

We are just in the process of purchasing our new dream home in Lelant. This is totally due to the incredible team at Bradley's St Ives. Initially we had contact with Vicky, and although the property we saw did not meet our needs Vicky supplied us with options and was extremely helpful in assisting us to realise our requirements. After 3 weeks of looking at properties and feeling drained, on our penultimate day in Cornwall, out of the blue 'a star appeared' in the shape of Jessica, who phoned to inform us a sale had fallen through and she thought we were well suited to the property, as we had a long drive back to Doncaster Jessica managed to get us a very quick viewing, and we immediately fell in love with the house and put an offer in. We feel Jess tipped the balance with the vendors and we have nothing but praise for her and her professionalism and the whole team at Bradley's St Ives.Looking forward to seeing you all soon. Would highly recommend this team to any prospective buyers or sellers!PositiveResponsiveness, Quality, Professionalism, Value

Denise · 13 June 2021

★★★★★ 1/5

Trustpilot

Unfortunately their maintenance service…

Unfortunately their maintenance service for existing property doesn’t work ! No help or unavailable No service etc

Customer · 16 April 2026

★★★★★ 5/5

Google

We have purchased several properties from Jon and his team,they have been excellent in every way knowledge,communication and professionalism,I would definitely recommend the team at Bradleys st ives.👍 …

Gary · 13 June 2020

★★★★★ 5/5

Trustpilot

Very good so far....

Very good so far.... This review is based on an unfinished transaction that is to say we have not reached completion. However, their service so far as been exemplary in terms of marketing and in ease of dealing with them. I believe I was given expert advice upon which I acted and realised a very good price for my property. I have been asked to submit a review, but given no incentive to do so. The staff in Saltash that I have dealt with are a friendly bunch.

Stu · 18 October 2023

★★★★★ 2/5

Trustpilot

They won't answer any question…

They won't answer any question regarding a property if you don't feed first their database with your personal details. Clearly they don't care about privacy in an age when AI bots are all over data mining information.

AJ · 14 August 2025

★★★★★ 5/5

Google

Bradleys in St Ives are 10/10. All of the team are amazing from start to finish. I couldn’t recommend them anymore! They provided regular updates throughout the entire process which was so reassuring. Nothing was too much trouble. … More

Leanne · 30 June 2025