Strutt and Parker reviews in St Albans

★★★★★ 5/5

Trustpilot

I highly recommend Strutt and Parker…

I highly recommend Strutt and Parker Lettings. I have been using them (Formerly Roberts Newby) in Gerrards Cross for seven years to rent property to me and my family. We are tenants in our third property from them at the moment! They have been an outstanding letting agent and managing agent throughout. The agents seem to always be available to help with any issues, they get repairs done quickly and without drama, and they seem to liaise extremely well with the landlord/owners. I am a demanding customer so it says a lot for me to give such high ratings. They truly get things done, and have kept us very happy!

NTLTP · 19 October 2020

★★★★★ 5/5

Trustpilot

Excellent letting service

I just rented a new apartment through Strutt & Parker in Gerrards Cross. From the moment I contacted Katie and Charlotte in lettings, I’ve had nothing but a professional and efficient service. I had an issue with referencing as I’ve not been in the UK for a long period and hence, my credit history was limited. Charlotte and Katie did everything possible to convince the Landlord that I was a reliable and trustworthy tenant. Thanks to their hard work, the Landlord accepted my application. I also had a few issues within the apartment and these were dealt with immediately and resolved. I have no reservation recommending Strutt & Parker, Gerrards Cross if you’re looking for a rental property or if you’re considering selling/purchasing a home

TP · 19 October 2020

★★★★★ 3/5

Trustpilot

Strutt and Parker recently sold our…

Strutt and Parker recently sold our property in Norfolk. We were persuaded to reduce the asking price by 7%, which we were disappointed at. Our agent was very helpful until lockdown in February, after which we never saw him again, but only held telephone conversations, until our sale in August. He did not hand over the keys at completion as he was on a day off. we handed over to the purchasers ourselves. Since then we have had no contact, apart from unnecessary advertising by the company. Since the fees were around £15,000, we were disappointed.

J · 22 September 2020

★★★★★ 5/5

Google

I just bought a flat in St. Albans with Strutt and Parker and I can totally recommend. The service was very friendly, efficient and they were always helpful and …

Paul · 16 April 2023

★★★★★ 5/5

Google

Rozanne, Harry and Daryl-Lee at Strutt & Parker St. Albans have been absolutely outstanding. A first class service. Fantastic market knowledge, admin and the willingness to go above and beyond. Really impressive. I have no hesitation recommending them.

Duncan · 16 June 2022

★★★★★ 2/5

Trustpilot

For premium property avoid Strutt & Parker

If you’re renting a premium property, avoid Strutt & Parker. After 15 years of renting through three different agencies, this was by far the worst experience.

Lasse · 11 March 2025

★★★★★ 1/5

Google

Simple phone call to enquire about a rental property in the area. Was met with such dead pan, zero options, definitely no charm. It's rare I feel so disappointed that I write a negative review. However, after speaking to quite a few agents in the area & being treated so well, I didn't think it's fair for this person to speak to me the way she did. As if I were interrupting her day by calling wanting to SPEND MONEY. Shame.

B · 16 June 2020

★★★★★ 1/5

Trustpilot

Worst company to rent an apartment from. Pure theft.

This is the worst company I have ever rented from (and I have rented from many). They are unprofessional, do not care if you are robbed or had your apartment broken into, and finally will always support the landlord regardless of the circumstance. My apartment was robbed and they told me I could not break my contract and leave as the lardlord and struttandparker denied me so. I reverted to using my break clause (which I initially forced into the contract) which took place in a few months. The apartment I entered was not clean, furniture broken and damaged and they would not change it, and also not to mention their managing company trying to enter my apartment on multiple occasions using their keys while I was inside. This is a terrible money hunting company and I will never recommend them to anyone ever...

Nabil · 23 March 2020

★★★★★ 5/5

Google

Answered phone quickly, very professional, staff very able not over pushy in their approach

Direct · 12 April 2024

★★★★★ 5/5

Google

I had an amazing experience with Gina Simpson from Strutt & Parker. They were professional and knowledgeable. Their communication was excellent, and I felt supported throughout the entire process. Highly recommend! Five stars!

Adeel · 13 November 2024

★★★★★ 5/5

Trustpilot

Selling our house with Strutt & Parker…

Selling our house with Strutt & Parker was a very smooth process, with good communication throughout and a straightforward proactive approach, in contrast to previous agents used. Highly recommended.

Quantum · 11 November 2020

★★★★★ 5/5

Trustpilot

Helpful & professional…

Katie was approachable & professional in helping us find our perfect rental property.All communication was good throughout the whole process.I wouldn’t hesitate to recommend Katie & Strutt & Parker.

Nicola · 20 October 2020

★★★★★ 5/5

Trustpilot

An absolute pleasure

After a terrible experience trying to purchase a property with another agent in June last year, meeting Gina Simpson (from S&P in Herts) was a breath of fresh air. Every query we raised was answered within 24 hours and she seamlessly navigated our purchase from start to finish. Always available, ever professional and just a genuinely lovely person. We cant wait to see her again next week to get the keys to our new family home!

Rachel · 19 January 2021

★★★★★ 5/5

Trustpilot

I have been a landlord client of the…

I have been a landlord client of the company for several years. The fees charged for property management are worth every penny, and considering the nature of the task in hand (keeping both landlords and tenants happy) the staff do an absolutely brilliant job. In particular I am always delighted with how quickly I receive statements around this time of year when my tax return is being completed and I usually need the information yesterday!

Alexander · 28 January 2021

★★★★★ 5/5

Trustpilot

Top rate professional service

Top rate service. Very professional handling of a particularly tricky purchase as well as our sale. Couldn't recommend Fiona and Sarah highly enough

TCS · 22 October 2021

★★★★★ 4/5

Trustpilot

Great people to work with!

We had a great experience working with Strutt & Parker, I'd like to give a 5 stars but our property took long to sell due to Brexit but the team were very professional, informative, they worked by our side to make this property sale and success. We would like to highlight that Steve and Anna are highly customer oriented. We are very grateful with all the support that the team at Strutt & Parker provided to us.

Marco · 7 April 2020

★★★★★ 1/5

Trustpilot

Terrible service from Strutt & Parker Sloane Street

Terrible service from Strutt & Parker on Sloane Street.Alexandra turned up to do a viewing without giving us any notice and on the day we were to move out demanded to do a viewing after I emailed and explained our last 2 days would be hectic and could they give us privacy.She didn’t care and was so happy to get us in but couldn’t wait to get us out and get another tenant in.Nina the lettings manager I had to deal with on several occasions one being we had no fridge freezer or dishwasher working for 6 weeks of moving in.Then there was a gas leak and no oven working all I was told was “You have a microwave,kettle and toaster make do!” No customer care whatsoever.

Amanda · 23 October 2018

★★★★★ 1/5

Trustpilot

Unprofessional bunch

I've had a relatively good and quick experience during the process of looking for a rental through Strutt & Parker, the viewing and offer process was quick and dealt with in a professional manner.After the offer was accepted, the experience changed, they were very unhelpful and unfriendly when negotiating the contract.They were somehow helpful when talking about the logistics during the move in day arranging for free parking.Once moved in, the property manager was very unhelpful, I had small queries about the facilities and they took a lot of time to respond and sometimes grossly misinforming us. For example, I was told that I can't change my electricity provider and in the end that proved to be a lie as we could and did change our electricity provider. The stress and work necessary to always go back-forth for the smallest of things is upsetting. Given that the rent for the place is 500/week I was expecting more professionalism but I guess that's too much to ask in a city where there are loads of people willing to pay what they're asking for. Hopefully that would change once Brexit hits the property market. During my interactions with them, I can say that there are very few fairly professional individuals working at Strutt & Parker while the rest are grossly unprofessional.

Georgian · 1 August 2018

★★★★★ 5/5

Trustpilot

Our sale was full of excitement

Our sale was full of excitement, both Sarah and Fiona were constantly on the ball helping us through the maze.I highly recommend Strutts.

Graham · 13 July 2021

★★★★★ 5/5

Trustpilot

Strutt & Parker Perth Office

We used the Perth Office to sell our home after the first lock down last year. Hamish and Amy are first class. Despite the continued restrictions they were able to quickly organise the valuation, marketing and viewings. Attracted numerous viewers and received a successful offer within a few weeks of the advert going live online. Concluded the sale quickly without any issues. We would highly recommend them as selling agents for your home.

David · 5 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Strutts has been very…

Dealing with Strutts has been very concise and without fault. They have delivered on tenant within a week of going to market. I'm a happy client.

Jamie · 29 September 2020

★★★★★ 5/5

Trustpilot

Thank you Strutt & Parker

Thank you to Meena, Petra and all the team who worked hard and achieved a great result with a long term let for my property.

William · 15 October 2020

★★★★★ 5/5

Trustpilot

S&P were instrumental in the purchase…

S&P were instrumental in the purchase of our new house. The transaction was really well run by lead Simon Backhouse - responses were timely and constructive and once the deal was struck then a real help in guiding the transaction through to a successful close. if we came to sell then we would have to think very hard about looking further afield for an agent and their area coverage is impressive.

Stuart · 16 March 2021

★★★★★ 1/5

Trustpilot

S & P aren't listening !

I am continually bombarded by unsolicited mail regarding my house being on the market in Mid Cheshire.The house has not been on the market since 1978 !After last mail I emailed Adam Palmer to desist from sending it. Doesn't seem to have worked as yet again-another one falls on my hall carpet !

Tony · 7 June 2023