Savills Harpenden reviews in St Albans

★★★★★ 5/5

Trustpilot

It is a absolute pleasure and delight…

It is a absolute pleasure and delight to deal with Alice Stone. She is always friendly, caring, happy to help and will always go the extra mile to help me. Nothing has ever been too much trouble for Alice whether it’s to change jobs round, getting back to me with confirmations or to answer questions. She is always quick to respond. I always look forward to speak to Alice, she will always make time to have a lovely chat with me. I look forward to carry on working with Alice.

Sonia · 1 December 2022

★★★★★ 4/5

Google

We worked with Simone to secure a rental property in Harpenden. She was very responsive and went out of her way to help us (we were living overseas at the time so requires lots of additional support). I took off a star because the Savills process to prove your identity was a nightmare! They wanted paper copies of utility bills (who has those anymore?) and then refused one of my documents because it was addressed to a shortened version of my name that did not exactly match my passport. My husband had an ever harder time because none of the utility bills were in his name - so he sent an official letter from the United States Government which they would not accept!

Katie · 26 October 2019

★★★★★ 5/5

Google

We bought our beautiful new home through Savills in Harpenden. Lynn Ellis has been outstanding in her commitment to her vendors and buyers. Lynn’s excellent communications to keep the process moving through the ups and downs of purchasing have been highly professional. Buying a house can be a very stressful time but Lynn was always just a phone call away to give advice or help with the process and all done in a very professional and friendly manner. Thank you for a very positive experience I would not hesitate to recommend to family and friends. Well done 😊

Elaine · 26 October 2019

★★★★★ 5/5

Trustpilot

Our sales liaison person was Claire…

Our sales liaison person was Claire Brice,who we came to appreciate more and more as the sale of our property progressed,mainley because it was not as straight foreward as expected , but Clare dealt with the situation beyond the call of duty many times over.very professional ,but also with a very human touch ,explaining every situation along the way ,so keeping us very much aware of the situation at any given stage of the process ,which we appreciated very much.Defiantly would use Savilles nottingham again,the whole office staff we met where very on the ball MR AND MRS R J SADLER

Roy · 22 November 2022

★★★★★ 5/5

Trustpilot

Olivia has been very helpful in dealing…

Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional

Ronak · 9 November 2021

★★★★★ 5/5

Google

We had a fantastic experience both selling and buying through Savills. Kris Smith helped us navigate the twists and turns of exchanging and completing through the pandemic and kept all parties happy. He is incredibly responsive and worked really hard to get the deal done. He knows the market really well, can be trusted and is lovely to deal with. Would certainly recommend Kris and the team to anyone thinking of moving in Harpenden.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 25 October 2020

★★★★★ 5/5

Trustpilot

We couldn’t recommend Savills more highly

We’ve been renting a property managed by Savills for just over a year now, and our experience from the start has been exceptional. When we began our property search this time last year, the entire process, from the viewing to moving in, was handled with complete professionalism and ease.

Grace · 10 November 2025

★★★★★ 5/5

Trustpilot

Matt Orchard was a super star from…

Matt Orchard was a super star from start to finish with selling our house. Always kept us updated through out the process and was very professionally. Would most definitely sell through Savills again.

Emma · 11 October 2022

★★★★★ 5/5

Trustpilot

We had a great experience with Savills

We had a great experience with Savills, Georgina found us exactly what we were looking for and Oliver was extremely helpful during our tenancy. He always replied to our emails on time resolved any issues that occurred for us. Highly recommended, totally professional! Thanks again!!

Sarah · 11 April 2024

★★★★★ 1/5

Trustpilot

I been working with sale man call will…

I been working with sale man call will baker and Jim baker. Be careful guys, biggest cheaters in the world. They take ur offer, and accept the offer they take that offer and go to some else and sale for more or they take more commission and cheat both buyers and sealers. They Don’t know how to talk, very rude, we accepted that’s and we thought just buy the property and don’t have to see them ever again. But we spent our 5k for the solicitors. Ordered all searches before search come back. Even after we having terms and conditions in place. They Agreed to another buyer even after showing full fund available to buy the property. Still cheated us and pulled the plug by putting a one line email. Be careful don’t waste your time. Please try and not use this people avoid your life time earning and time to go in drain. Any one want more information about this just put comment we happy to contact you give you the information.

Vinitha · 17 November 2022

★★★★★ 1/5

Trustpilot

Another estate agent

Another estate agent, another poor review. The narrative never changes with this profession. They possess a very unhealthy disregard for people generally and prioritise fees over the satisfaction of the general public. This organisation is generally contemptuous of the house buying public and adopt intrusive and unprofessional approaches towards prospective customers

Robert · 3 October 2024

★★★★★ 1/5

Trustpilot

Dreadful management

I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.

Martina · 14 November 2022

★★★★★ 1/5

Trustpilot

No accountability

No accountability, sloppy & Rude. Experience over the years with Savills. When looking to buy, they develop an opinion of you when you walk through the door. Be sure to wear a suit and stick a spoon in your mouth. When viewing a property make sure you can work around their agenda and remind them to bring the keys. The letting experience is horrendous. We have watched people come and go here. Noone is inducted with the correct information, they just leave people to it expecting other residents to help out. If you complain you are seen as a major irritation. How can anyone stay in business with this attitude! Their staff need training from top to bottom. Complaints Team, please do not recommend I contact you. We have spoken in the past, your complaints procedure is ineffective. In itself encourages bad behaviour from top to bottom of the organisation.

Hester · 7 September 2019

★★★★★ 1/5

Trustpilot

Very limited input

Very limited input. Basically 'pile it high'

Muppet · 5 October 2026

★★★★★ 1/5

Trustpilot

Horrendous Service

Terrible service - we have moved into a flat managed by Savills, and we have had nothing but headaches during the entire process. Firstly, the referencing process is terrible, we ended up missing our move in date by a week, but were told they could not change the date we started paying rent from to reflect this, despite none of the delays being our fault. They even asked me for my birth certificate the night before we about to make a 6 hour drive to move in - AFTER we had paid the deposit and first months rent, why not ask for this before hand?? So we didn't know if we were able to collect the keys or not the next day - causing much stress after we had already packed up our house. We arrived on a Saturday, and had to get the keys from a security guard - which was fine however despite being told multiple times we would be emailed a Welcome Pack, we did not receive this until 24 hours after moving into the property, meaning we had no idea how to turn on essentials such as heating and hot water as this was not straightforward. We also were not able to access the meter reading at all to setup our energy accounts. To sum up, service is horrendous, painfully slow and you will be waiting hours if not days for a response, and every time you call to chase they say someone will get back to you that day, but they never do. Savills have caused us a great amount of stress and difficulty during our entire moving process.

Jacob · 6 November 2022

★★★★★ 1/5

Trustpilot

Issues with Deposit Return

The experience was smooth until it came time to return the deposit. Currently, I am waiting for a substantial deposit to be refunded. Unfortunately, the original account used for the deposit has been closed, and they are refusing to return the funds. I have been advised to seek legal assistance to obtain permission for the deposit to be transferred to another account, which will incur additional costs for me. From my perspective, it appears that they are deliberately trying to retain the deposit.

Myo · 15 November 2024

★★★★★ 5/5

Google

Kris and the Savills team offer so much more than the obvious service. What starts with buying and selling becomes full on account management to get you through the whole labyrinthine buying and selling process. Savills have been so responsive to our needs, and more importantly they took the initiative to drive it all forwards. From the brochure creation, through the matchmaking stage to the grinding admin needed, you totally need the Savills team. Nick runs a tight ship, with Kris taking the everyday control, and the great team alongside them, Sam and Michelle and many more. Thank you Savills

Barry · 25 October 2022

★★★★★ 5/5

Google

I have recently rented an apartment for my family at Savills in Harpenden. The property agent was so helpful, the viewing of the property was arranged with efficiency. The agent showed me the apartment and explained the detail politely even there was another viewer were waiting for him. We expressed our positive intention to the apartment, we have got follow up feedback from the Savills office very quickly. Finally we have got the apartment successfully. Thank you for the agent Mr. Julian Tabesh.PositiveResponsiveness, Quality, Professionalism

Ricky · 25 October 2022

★★★★★ 5/5

Google

We met Simone for a property for rental, she was very professional and always protecting the rights of us as well as the landlord. We very close to getting the place as a result, however we had to pull back because of the schooling. After a month of horrible experiences and horrible treatments by many estate agents and landlords, she set a great example about how professional companies are still out there. Savills is lucky to have her and I hope that all the other estate agents can learn a one or two things from her professionalism. Thank you SimonePositiveResponsiveness, Quality, Professionalism

Ferhat · 25 October 2022

★★★★★ 5/5

Google

Looking for support letting a property, we just happened to walk passed Savills in Harpenden. On a whim, we went in and met with Julian....in retrospect a great idea. He was immediately responsive to our needs and so we very quickly dropped any idea of going to other companies offering letting services. Julian put in a lot of effort into guiding us through the process and was always available to discuss any issue. He seems to understand the market very well and was able in a very short time to find us several good prospective tenants to choose from. With Simone's support, it was impressive how quickly everything moved forwards including all the checks, certificates and inventory. Within a very short time we had tenants in the house. The experience definitely exceeded our expectations and we are grateful for all the support we had from Julian and Simone in get this all set up for us.PositiveResponsiveness, Professionalism

Ken · 25 October 2022

★★★★★ 1/5

Trustpilot

Terrible estate agent who rather wait…

Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?

PATRICK · 25 October 2022

★★★★★ 5/5

Google

Highly recommend Kris Smith and Samantha Rose at Savills, Harpenden, who were professional, honest and friendly throughout our property search

James · 25 October 2023

★★★★★ 5/5

Google

Sam was excellent in getting us to the finish line. Very professional at all times, showing much understanding. Highly recommend.

Kevin · 25 October 2023

★★★★★ 1/5

Trustpilot

AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Tristan · 21 October 2022