5/5
Trustpilot5 star houses
Terrific houses and the whole estate is beautiful. Customer service is excellent and staff really helpful. After care is brilliant- love my house
Trusted Agent profile · St. Albans
Crest Nicholson St. Albans reviews
★★★★★
1,368 reviews across 2 platforms
Grosvenor Road, St. Albans, AL1 3AE
Crest Nicholson's office in St. Albans, at Grosvenor Road, is rated 4.0 out of 5 across 1,368 reviews on two platforms, including 1 Google review rated 5.0.
Reviews
Every review we hold for the St. Albans office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBuyers experience
An easy and pleasant experience
5/5
GoogleBest company to work for! Site super safe and efficient
3/5
TrustpilotBetter than others
Goods and bads, our experience was better than for other Crest home buyers.. some build quality issues and slow custommer service feedback.
5/5
TrustpilotExcellent new home
Very straightforward purchase process, supported by all staff throughout, and finished with excellent qualify and value for money new home.
5/5
TrustpilotTop quality
I have bought many new houses and Crest are by far the most superior. Love my flat. Outstanding quality.
5/5
Trustpilotvery professional
5/5
TrustpilotHarry Fixed the door satisfactorily.
Rating only, no written review.
1/5
TrustpilotVery selfish company
Very selfish company. Still letting their staff work near a hospital during a global pandemic absolutely disgusting. Just greedy.
5/5
TrustpilotThe experience has been so much better…
The experience has been so much better than other new builds with other builders we have had over the years.
1/5
TrustpilotBunch of cnuts
Bunch of cnuts. It's May now and they still owe me money for work done for them in January. Cnuts.
5/5
TrustpilotGrange Meadow, Cannington
Helpful and friendly sales team.
5/5
TrustpilotBondHouse London by Crest Nicholson.
BondHouse London by Crest Nicholson.Excellent, Outstanding service!! Efficiency, Professionalism and Quality. Thanks Crest Nicholson for your support and effort.
4/5
TrustpilotVery helpful sales team(Brampton)could…
Very helpful sales team(Brampton)could not have done more,just a few minor details that need to be sort out
5/5
TrustpilotExcellent purchasing process through to completion
Purchasing a home from Crest Nicholson was an excellent experience from putting a deposit down through to completion.
5/5
Trustpilot5* Customer Service
Agent replied · 25 December 2025
Good afternoon Mick, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Gemma.
1/5
TrustpilotTerrible workmanship and appallingly…
Terrible workmanship and appallingly customer service, even after two years I'm still fighting to have snags finished.
5/5
TrustpilotExcellent customer service
Excellent customer service from start to finish. Great build quality.Really glad we chose a Credt Nicholson home.
3/5
TrustpilotRequests for snagging issues to be…
Requests for snagging issues to be resolved is an uphill struggle and can take weeks to resolve!.
5/5
TrustpilotA good developer and very good…
A good developer and very good communication between as and Crest Nicholson I recommend for everyone
4/5
TrustpilotGenerally good experience
Very helpful during the purchase stage and good customer service. Long wait to have snags corrected.
1/5
TrustpilotThis was my worst experience in life
This was my worst experience in life. Never trust them.
5/5
TrustpilotVery happy with purchase
Very happy with purchase and even happier with after sales support.Very happy homeowners!!
1/5
TrustpilotPoor quality specification and non responsive
Poor quality specification, avoid.Currently having serious electrical issues not being addressed very concerned.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
