Crest Nicholson St. Albans reviews

★★★★★ 4/5

Trustpilot

Kegworth Gate

Kegworth gate! I’m now in the house and 2 months in and hopefully this review will give you a good insight. The purchase of the house was very poor! And would of been 5 stars otherwise. If we could of pulled out we would off but glad we didn’t so read on!Buying and selling a house is very stressful! That taking into account, we found the sales staff in the office very poor! Was not pro active and did not care. Possibly very inexperienced but that is a major floor in the business. The hole process was pulling teeth and not helpful I really could go on but I’m not here to call people out!The house has been finished off very well with very little issue and the build quality feels excellent! The aftercare with the site manager Simon has been brilliant and second to none! With the process off buying I did not trust a word of chest Nicholson and was very skeptical moving in! But the aftercare has been brilliant and Simon is a credit to the company!

Jonathan · 4 September 2022

★★★★★ 5/5

Trustpilot

A worry-free experience for my first home.

I recently completed the purchase of my first home and have settled in now. My estate is Curbridge Meadows PO15.I had not initially considered a new build property and like most people, had many questions and was hesitant to begin with. Simply put - Crest Nicholson and the wonderful women who run the Curbridge Meadows office communicated clearly to me the process of the purchase, gave advice and always answered my queries promptly.I received regular updates on my house, each update was meaningful and aside from some dates for completion being moved around at the start, the house was completed to schedule.All my email queries / phone calls were answered promptly, if a call was missed they would always contact me quickly. This was appreciated as I would often have time sensitive questions from the solicitors / bank.Crest & the ladies of the Curbridge Meadows office were always professional and friendly, I can't fault the service I received.Simply put - at no point from reserving the plot (February) and moving in (August) did I have any concerns, compared to a lot of horror stories friends of mine have gone through with other builders, I consider myself quite fortunate that the process was as smooth as it was.I'm still awaiting a new build inspection at the time of this review, I will likely update it if possible once this is complete. So far there are only minimal cosmetic things that need to be touched up, this will be done by the builders though and they have also been friendly and attentive.The only negative thing I could say is that the dates for completion I was given on our first meeting were wrong, mistakes happen but this was after I had reserved the plot so I waited longer than planned. Although this was a one-off mistake and all other dates given were correct.Finally, the house is of a really good quality, all the information you could need to manage your house is provided on completion and I could really feel that the staff at Crest (Curbridge Meadows) really cared about my experience which is massively appreciated.A final thank you to Hayley & Siobbhan for your help, and a special thank you to Lynn who looked after me from start to finish, I will be forever grateful!-Alex K

Alexander · 3 September 2022

★★★★★ 5/5

Trustpilot

Westwood Park - CV4 8NS

Since the beginning, the attention and service I have received from Crest Nicholson have been exceptional. During my first visit to their site, I showed interest in one of their houses. The team at Crest Nicholson kept me updated until the exact model I was interested in became available. They even helped me with Part Exchange and accepted the market price for my old house. In addition, they provided me with flooring and turf for my new home, and to my surprise, I still received a deposit incentive. I had to change plots twice during the process, but Crest Nicholson approved it without any issues. The construction quality of the house is good, without any major details. However, I had a few minor issues with the paint and flooring, which were addressed as soon as I gave them the snagging list. Two months after moving in, I had an issue with a leak, and after calling customer care, a plumber knocked on my door within 30 minutes to repair it. I would like to express my gratitude to Maria and Geneva for their support throughout the process and thank Crest Nicholson for helping me get my dream home. I waited until moving in to ensure all steps were completed before giving feedback. Also, this is not my first time buying a brand-new house.

Helder · 28 December 2023

★★★★★ 5/5

Trustpilot

Excellent service & support from Fuller's Grove team (Chloe)

Chloe from the Fuller's Grove team made us feel very welcome in the viewing & explained all possible details about the houses on offer. Her support around providing any materials, information & some incentives made our viewing experience very memorable.We haven't decided on our property yet but we're very pleased to have met Chloe who shared the Crest Nicholson culture & way of working with us.We recommend new buyers to visit this development & we'll continue researching other Crest properties too.Great job team!

Dee · 23 December 2023

★★★★★ 5/5

Trustpilot

Sales staff are very helpful and…

Sales staff are very helpful and exceptionally well informed

Richard · 18 May 2026

★★★★★ 5/5

Trustpilot

The Team at Sevington Lakes are…

The Team at Sevington Lakes are fantastic they provide a friendly and helpful service and do go the extra mile. Since my husband and I have reserved a Crest Nicholson home we have made many a unexpected visit to site and even at closing hour we are welcomed and dealt with professionally and in patience. It's nice to have personal trust that you are being treated like a valued customer. Fab team at Sevington. Special shout out to Tina Sutcliffe.

Customer · 23 August 2022

★★★★★ 5/5

Trustpilot

Extremely helpful and professional sales executive

Extremely helpful, friendly and professional Sales Executive.....Lauren.

Keith · 1 June 2026

★★★★★ 5/5

Trustpilot

Enjoyed the viewing n all precious…

Enjoyed the viewing n all precious information from Michael. Will have to think about the property n revert. Thanks

Customer · 13 October 2026

★★★★★ 1/5

Trustpilot

Not happy

Purchased a crest Nicholson house and completed Oct 2022, in Harpers View Kilnwood Vale. The best service was from the sales team who are nothing but helpful when purchasing. The after sales service hadn’t been as great, email containing the below has been sent on a monthly basis to crest Nicholson. The effect is a call from customers services with a guarantee someone will be in touch, been waiting 12 months nothing. Kitchen, dishwasher crack on door, Various, cracks around the house, Stairs, Movement in the banister handrail Kitchen, sealant issues, units haven’t been sealed fully around. External, water pooling on the drive during rain no drainage General, query over the insulation, bed room one is constantly cold.External, from 15 days snag - all Items outstanding items from initial snag report in Oct 22. All in all poor experience wouldn’t recommend crest as a builder.

Snehal · 13 December 2023

★★★★★ 5/5

Trustpilot

Fantastic experience through the…

Fantastic experience through the purchasing process and after move-in. Shout out to Curtis who provides prompt response on any issue we identified with the new house and always swiftly provides solutions, within less a week.

Rui · 2 October 2023

★★★★★ 5/5

Trustpilot

I was very surprised by the experience…

I was very surprised by the experience today. Melissa was great and could answer all questions I had, there were many!

Lynette · 18 July 2024

★★★★★ 1/5

Trustpilot

Stay clear

Stay clear, we feel severely let down by Crest and would advise staying well clear at all costs.Everything that crest said seemed to revolve around the nhbc survey and once that had gone it’s been like pulling teeth on getting anything done. That’s for the things that have been resolved… 6 months down the line post moving into our house and we’ve still got dead grass, a gas meter cover that bangs against the house causing loud bangs every time there’s a gust of wind and a snag list that STILL isn’t complete. On top of that we were promised a step installation due to impracticality in design. Once we had returned the NHBC question Crest did a complete u turn and have now told us they’re not willing to make the adjustment. Very disappointed!

Will · 10 December 2023

★★★★★ 5/5

Trustpilot

Fantastic Service

Our experience with Crest Nicholson so far has being fantastic, thanks to Carol J at Nine Acres, she’s fantastic, professional and helpful. We will forever be grateful to Carol and Lucy. I don’t know how to put into words how blessed we are to have met Carol J. Thank you so much for looking after us, your professionalism , knowledge and customer service and care is extraordinary. Thanks for going the extra mile to ensure everything goes smoothly. You are certainly a great value to Crest Nicholson.

Opy · 25 July 2022

★★★★★ 4/5

Trustpilot

Excellent staff

Excellent staff. Sally and Caroline are excellent.

Mrs · 27 May 2026

★★★★★ 5/5

Trustpilot

The staff have been lovely now onto…

The staff have been lovely now onto next level

Lorraine · 12 May 2026

★★★★★ 2/5

Trustpilot

Finishes not so great

CN new-build apartments are good in terms of structural design. Not so great on the finishes, if you’re intending to buy from Crest Nicholson be aware of the ancillary items such as bike store door locks, inclusion of car park CCTV, basement door locks, letter box quality etc. My building has issues with all of these and runs into the thousands to get installed or repaired. Get these questioned before you buy as you have little to no leverage when the money passes hands.

Christopher · 4 December 2023

★★★★★ 5/5

Trustpilot

Always make me feel very welcome

Always make me feel very welcome, it was never a trouble for them to take me and the kids to see our new home. Amazing customer service, thank you Anita and Becky

Clare · 1 December 2023

★★★★★ 1/5

Trustpilot

Customer Service is a disaster, after care is so poor

We moved into our new build flat in Walton Court Gardens in September 2021.The customer service team, since moving in, have been slow, answers have lacked any detail and have had no sense of urgency. I support previous reviews that state the lift wasn't working for weeks, despite constant emails from residents, at times with over 12+ residents in one email with senior staff from Crest Nicholson copied in. The lift was broken due to criminal damage, and CS lacked any urgency that this may have occurred due to lack of secure building, and lack of response regarding gaining access to CCTV. Pregnant residents had to use the stairs, as well as residents with young children. There was also rational worry from residents living alone regarding the building not being secure.It took a lot of pressure from residents for the lift to be fixed. As of this month, the intercom system still rarely works, and we continue to miss parcels as people are not able to make contact for us to retrieve parcels. The building was sold to all residents with access to a gym, this facility still does not exist, and the timeframes for this are forever being pushed back. As of this moment, the suggested timeline for the gym is October 2022, over a year after residents have moved in.I could go on and on with examples, access to gardens not complete, any plants added are not looked after, windows have never been cleaned etc etc.When we moved into the building, the whole external area was still a muddy building site, and for months we could only access through a small area blocked off by scaffolding. It has not been the first-time buyer experience we expected, and we have been forever logging requests for support from the site team and customer service ever since we moved in.It is very disappointing, and very draining !I also have many photos of the state of the site, after it had been deemed 'complete' for us to move in, and also images of other lack of care and repairs since then. I, and many other residents, also have dozens of threads of emails and texts between the site team and customer service to try and resolve the mountain of issues.

Sarah · 11 July 2022

★★★★★ 5/5

Trustpilot

Manager Elise was very accomodating

Norwich Manager Elise was very accomodating, made us feel welcome. She helped us find ways & means in order to buy our dream home. Thank you team!

Adrian · 15 March 2024

★★★★★ 5/5

Trustpilot

Beautiful house & a great experience

Crest Nicholson have been amazing throughout the entire process of my house purchase. Over the past few months Diane had helped in making sure the whole process of selling my old house and moving into the new one was stress free. Diane and Sam are very friendly and helpful. Post purchase, Darren and Julie have made sure that even the smallest things were taken care off to ensure that the committement to their high quality is always maintained.Thank you team!

Dee · 23 November 2023

★★★★★ 5/5

Trustpilot

The sales has given complete coverage…

The sales has given complete coverage from all phrase of development planned to every little feature of the property before reservation agreement signed. Transaction was made along with a strict SOP that give me great confidence as buyer.

Customer · 19 June 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague.Built on the cheap.Zero customer care.I’m no builder but a capable DIYer, and the things I’ve had to fix since moving in are ridiculous. Not worth the money and definitely not done to any kind of quality. Poor workmanship, poor planning, poor aftercare. Just poor. Wish I could have at least one good thing to say, but I don’t. Just save yourself the headache and avoid them.

Francis · 14 June 2024

★★★★★ 1/5

Trustpilot

If you want to get terrible purchse…

If you want to get terrible purchse experiecne, you should choose Crest Nicholson.They will not follow the building diagram to build the house. The response of the followup action is slow. They will push the duty between the team. Sales team will push the responsibility to Customer Service (CS). CS will push to site team. However, you cannot connect site team.The Sales team will give you incorrect selection item for option or upgrade. Even, the deposit amount, the sales team will give you a wrong amount.The CS will not demo the usage of the appliance in the demo session and will told you he don't know how to use the boiler that provided by Crest.Overall, you need to assume they will give the wrong result to you. If you get something correct, it is your luck.

Rick · 16 November 2023

★★★★★ 5/5

Trustpilot

My experience so far at the monksmoor/…

My experience so far at the monksmoor/ union place site, Daventry has been fantastic, Lauren was professional and friendly, along with Hazel they were really helpful and knowledgeable able to answer all of our questions. I can only hope the build experience is as good as our reservation was.

Shannon · 29 April 2022