Crest Nicholson Sprotbrough reviews

★★★★★ 5/5

Trustpilot

Aspen Grange, Stowmarket

From the first interaction with Chelsea we have been very happy with the service provided. Chelsea has been so helpful with all the questions we have asked and shown excellent patience with us.Having recently reserved a plot at this development site we had some concerns relating to landscaping around the property. These concerns have been listened to and understood by both Chelsea and Colin.Here’s to the next few months of dealing with Chelsea, Colin, and the rest of the CN staff on site whilst we await the construction of our new home!

Alistair · 4 May 2024

★★★★★ 2/5

Trustpilot

we got the keys when the house was not finished

Customer service is good in general.But they handedover the house when it was not finished just to check in the statistics and year that they handed over the houses when they were not tet ready.Garden was still being built, wardrobes and some carpet unfinished. So we had workers still entering the jouse therefore we couldn't move homes despite we have the keys. They are still building homes around us anf after 6 months we still have problems of lorries and tractors blocking us, our car had 2 times now puncture wheels due to screws and roads unfinished, it is impossible to sleep or have peace as it os very noisy due to the works outside, and i have night shifts sometimes. The house shakes because of works around.Yes they give us the house on time, 4 walls up and they think is ok to live in...

MS · 29 April 2024

★★★★★ 1/5

Trustpilot

Poor experience with Eastern Customer Service Manager

My experience with a customer service manager at Crest Nicholson Eastern has been negative. On three occasions, I have observed her gossiping about the issues I have encountered with her colleagues outside my property, which is extremely unprofessional, inappropriate, and intimidating. She evidently lacks the concern and empathy expected of a customer service manager and clearly doesn't appreciate the emotional investment of buying a new home, and how distressing and disappointing it is to move into a poor-quality property. Crest Nicholson promised to build a 5-star home, but they failed to deliver. The customer service manager had the opportunity to resolve a poor customer journey through good customer service but has failed to do so.

Anonymous · 18 April 2024

★★★★★ 5/5

Trustpilot

Exceptional Service with Crest Nicholson!

My apartment search process started about 6 weeks ago and it's already done, thanks to Crest Nicholson! Danielle and Melissa were extremely helpful and responsive throughout the whole process and always answered any questions I had. The whole thing was a lot smoother than I imagined it would be. Being a first time buyer, I wanted to make sure everything was right and it was great being updated that everything was going smoothly, which was much appreciated. Thank you!

Rajveer · 23 April 2024

★★★★★ 1/5

Trustpilot

Very Bad experience with Crest…

Very Bad experience with Crest Nicholson, I brought their show home in May 24 and within few months I had to report issue for wall cracks and rendering issues in March 25, It took them 9 month to respond on Dec 25 stating that we will not fix this issue and closed my complaint. I am very disappointed with their customer service and very poor communication without any explanation they closed my complaint and not fixed my rendering wall issue. I would not recommend anyone to buy new house from them in future. Very frustrating and disappointing experience with Crest Nicolson.

Mrs · 15 December 2025

★★★★★ 5/5

Trustpilot

My wife and I were looking to move…

My wife and I were looking to move closer to our daughter, son-in-law and baby granddaughter in Kegworth. With little or no intention of moving to the village. We only called Into the show home at Kegworth Gate to get an idea of room sizes.

Andrew · 4 September 2026

★★★★★ 4/5

Trustpilot

Location not as expected

Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure regarding leasehold terms. Otherwise ideal for first time buyer who does not want a garden to maintain. Views not quite as pictured on website.

Helen · 11 May 2026

★★★★★ 5/5

Trustpilot

Daisy’s brilliant Service

I had a very positive experience with Daisy at Henley. From the first interaction, she was professional, approachable, and highly knowledgeable about the development. She took the time to clearly explain all aspects and was always patient when answering questions. Daisy paid great attention to detail. She made me feel extremely comfortable and no pressure in making decisions.

XYmSuBsO · 31 May 2026

★★★★★ 4/5

Trustpilot

Albany Wood

Our host Steve was very informative and a pleasure to deal with, however the 4 Bed properties we viewed were a let down. While the proportions and layout were excellent both properties were let down by an exceptionally poorly equipped kitchen. Not having a separate utility room for a 4 bed house is unusual but the amount of units and lack of cooking facilities was a huge turn off. If it was not for this I think we would have seriously considered going forward with one of the properties

CustomerMartin · 22 February 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service at Aspen Grange 5*

We first started looking at Aspen Grange in Mid Janurary after another property we were looking at fell through. We were unsure at first but after Jo, Lucy and Sophie (who was covering) answered alot of our questions about things we could do after we move in (add a kitchen island etc) we decide to take the leap of faith.

Sophie · 13 May 2026

★★★★★ 4/5

Trustpilot

The Sale team

The Sale team, Siobbhan is excellent. She is very patient and professional. Explain all my questions very details and the response is very quick. Very professional. That’s really helpful for me to make a decision to buy a house In Centenary Quey from Crest Nicolson. And I declined the offer from other new development which has a very bad sale team. The only drawback with Crest is that I can’t request any changes to the house (I reserved in early February and the house will be ready by the end of June), eg turf, colour of tiles/ carpet, etc.

Ivy · 12 February 2024

★★★★★ 5/5

Trustpilot

What a great service from day one in our journey a first time buyers

From the first moment that we walked in to the meet our agent, Georgie was very welcoming and together with Claire they make a great first impression of the type of company that Crest Nicholson it is. Georgie she was very informative, knowledgeable and helpful, gave us so many opportunities to ask questions and give us some great ideas of what it could be our best option according to our needs. Georgia also suggested to about possible opportunities for our mortgage / lending agency in order to all the information needed in this process. We are really looking forward to continue with our next step in this process and we appreciate this opportunity to share our experience so far with Crest Nicholson.

Luis · 4 February 2024

★★★★★ 5/5

Trustpilot

Good experience buying a flat in Farnham

I helped my elderly father buy a flat in the Brightwells development in Farnham last December. Sally and Valerie from Crest Nicholson were kindness and helpfulness itself. They were kind and considerate to my father when we were looking around. They didn't complain when he struggled with ID checks etc. The sale of our property was not smooth and took longer than expected, but we kept Crest Nicholson informed and they were fine with it. The flat is lovely - it might have helped that we bought the show flat! - and any snags were small and dealt with promptly. The company are even helping us put a handle in the walk in shower. Thank you to Sally and Valerie!

Gill · 3 February 2024

★★★★★ 1/5

Trustpilot

Poor Build Quality, Appalling Customer Service. STAY AWAY

I moved into a Crest Nicholson home nearly 2 years ago - a huge mistake. While there is always some snagging to be expected when buying a new build home, the amount and severity of the issues were beyond acceptable from the first day and STILL have not been resolved. The most fundamental issue we had was that the entire ground floor was uneven - not what you expect from an, at the time, '5 Star Builder'. The floor was re-laid (poorly) within a few months. This led to a three day period in which we had to move out of our brand new home for, very unsettling and inconvenient. We returned to a Amtico floor that wasn't properly bonded. This bubbled and had to be re-laid again (another move out). Unfortunately the problem wasn't solved there as the floor remained, and does to this day, hugely uneven and well out of the NHBC tolerance that in the MINIMUM standard. There were various other significant issues with the house including the uneven Garden, incorrectly coloured window sills, lack of promised landscaping etc - the list goes on! The poor build quality however, pales into insignificance when compared to the absolutely appalling level of customer service, or lack of, that we have received continually for nearly two years. Whether this was on site with the site managers (all four of them who barely lasted more than a few weeks on site before leaving or being removed from their post) or the customer service team via email or phone. We worried that the phone lines had been cut or the internet bills weren't paid as they are, more often than, TOTALLY uncontactable. We can often wait weeks for a reply despite regular emails. When we finally hear back from them the response lacks urgency and empathy. Lies are not off the table with Crest and my wife has been left in tears trying to deal with their rudeness. This leads to further problems as the by the time they reply, their suppliers have often changed and quotes or estimates have to be started from scratch. This is utterly infuriating, stressful and more than anything, extremely rude. So after nearly two years of being in our (uneven floored, poorly landscaped) home we have yet to resolve all the issues and the disgusting customer service experience continues. I can not recommend Crest Nicholson to anyone and I would not want anyone to go through the stress and upheaval that we have gone through when parting with large sums of money for what you think is your dream home. Terrible customer service combined with a lack of build quality makes the 5 Star Builder tag absolutely laughable and can be backed up by various residences on our development who have had similar experiences. Spend you money elsewhere and stay away!!!

Rory · 26 January 2024

★★★★★ 1/5

Trustpilot

Pre moving in the service was great

Pre moving in the service was great! From move in day things went downhill fast. House was very dirty on moving in, had to clean it before we could move! Over 125 snags raised, still have some outstanding nearly 2 years later. Have spent days of my time chasing crest over the last 2 years. Fixtures and fitting are poor quality, had several replaced already. Skirting gone yellow in less than 2 years due to cheap paint! Wouldn’t buy another crest house. Avoid.

Ashley · 9 January 2024

★★★★★ 5/5

Trustpilot

Good Customer service

Kate was helpful and answered all our questions.

Ammy · 30 May 2026

★★★★★ 1/5

Trustpilot

Terrible customer service has me in tears

Update: Crest now suggesting my review is not real - it most certainly is and HM Customer Service Director is well aware of our issue. Writing the standard 'give us more details so we can look into it' is a way of getting the review taken down if you don't verify it. Don't worry, we have sent Trust Pilot all the evidence.Read the reviews - if buying great, after that customer service is awful. We are in warranty but they ignore, push back, argue, frustrate until you are at breaking point. We have a leak in a pipe that they are refusing to repair despite their technician making a hole in the plaster and confirming the leak. They say it is because we didn't get a service on the boiler (due previous month) but didn't get a service completed as have been chasing with them SINCE SEPTEMBER to pass on the gas boiler installation certificate which most of the estate did not receive on handover (Facebook group for Ackender Hill verifies this). Still no certificate and pipe leaking. Absolutely awful company. I was in tears on the phone but they did not care.

Tracey · 10 December 2023

★★★★★ 5/5

Trustpilot

Found our dream home

Chelsea was absolutely amazing, so patient and helpful when we were making all our choices for the new house. The reservation process was very straight forward and we received very thorough information about each step. We visited the site week earlier as well and had great service from Chloe, she showed the available homes and she inspired us to return and reserve our dream home.

Joanna · 16 September 2024

★★★★★ 5/5

Trustpilot

Chelsea at Aspen Grange Stowmarket

**Outstanding Experience with Chelsea at Aspen Grange**Aspen Grange in Stowmarket is shaping up to be an exceptional development. Chelsea, the sales manager on site, has been instrumental in keeping me informed about the progress. She consistently demonstrates extensive knowledge and enthusiasm. Chelsea has gone above and beyond in addressing all my queries, showcasing impeccable customer service. I am thoroughly impressed with her dedication and support throughout this process.

Adam · 27 July 2024

★★★★★ 5/5

Trustpilot

Very positive experience

Very positive experience. Lucy Hanley (Aspen Grange) was very professional and knowledgeable. We were looking at 5 Initial properties but we quickly filtered them down to the one i selected. All done in a two hour mtg.

Philip · 23 September 2026

★★★★★ 4/5

Trustpilot

Nobel Park, Didcot

Both Laurie and Chloe were incredibly professional and approachable throughout the entire process. They were always available to answer any questions I had, no matter how small, and they kept me updated at every step of the way. Their communication was excellent, they explained complex details in a way that was easy to understand, and I always felt in the loop.

Mahesh · 14 October 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson Didcot…

Lots of information provided regarding property purchase. Service advisors Leslie and Elizabeth was very kind enough in taking us through the process. Immediate response provided.

Prince · 15 December 2025

★★★★★ 5/5

Trustpilot

Carly - Crest Nicholson Arborfield Greens

Meet Carly (* Crest Nicholson - Waterman's Gate at Arborfield Green) the property world's rockstar!🏡🎸From day one, we realized she wasn't your average sales executive. Think of her as the go-to manual for the most intricate IKEA set. With the patience of a seasoned teacher and dedication like a student on an all-nighter, she steered us seamlessly through the maze of property buying.Not one to fade post-sale, Carly has been our anchor, helping us settle in. In a sea of automated email replies, she's the genuine human touch, offering both homes and unparalleled peace of mind (and lots of smiles!).Carly, our home-buying journey felt like a stroll in the park, thanks to you. And hey, our door (and cake) is always open for you! 🍰#BestSalesExecutiveEver #HomeGoals #BeyondFiveStars

Shash · 22 October 2023

★★★★★ 5/5

Trustpilot

Martin Rees & Chris Scales from Crest Nicholson was…

Martin Rees from Crest Nicholson was exceptional at explaining the purchase process and sales history for Campbell Wharf. Diligent after sales service and helpful beyond the actual sale with the house move process, instructing solicitors and securing the property. He took the time to talk about many aspects of the area without a hint of sales pressure. Can’t thank him enough for his hard work and excellent service.Also wish to thank Chris Scales for running a first class operation with the Campbell Wharf team. Any issues were speedily resolved and I was kept in touch with throughout. I’ve been so impressed with the whole team and couldn’t be happier with my purchase.

Purchaser · 16 October 2023