Trusted Agent profile · Spalding
★★★★★
1,360 reviews across 2 platforms
18-19 Sheep Market, Spalding, PE11 1BG, PE11 1BG
William H Brown's office in Spalding, at 18-19 Sheep Market, is rated 2.4 out of 5 across 1,360 reviews on two platforms, including 192 Google reviews rated 4.4.
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Every review we hold for the Spalding office, from every platform, shown as written. First names only.
5/5
GoogleI have had my Properties with WH Brown for over 10 years now. Bradleigh Stirk is property coordinator for me and has done an excellent job. What I appreciate is someone who can use their initiative and not just dump any problems back on me !. So there is some point to having a management contract. Also the Tenant has a point of contact so delivering a service they feel they can rely on.
1/5
TrustpilotAbsolutely terrible
Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .
1/5
GoogleAbsolutely horrendous. The least professional letting agents that I've had the displeasure to work with. Conor in particular is unprofessional in his manner and has come across very immature in his dealings with me. I've complained about Conor in the past and yet his manner and attitude has not changed. They also conveniently forget that they work on behalf of the landlord AND the tenant. This has always been obvious in how we have been spoken to and how our requests have been ignored. I was always warned against using William H Brown, but I prefer to form my own opinion from my own experiences. I sometimes wish that I had heeded that advice. I would not recommend using William H Brown as letting agents especially not if you are a tenant.NegativeResponsiveness, Quality, Professionalism, Value
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
1/5
TrustpilotAVOID AVOID AVOID
A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.
1/5
TrustpilotIf I could give minus stars I would. They are criminals.
Our experience with William H Brown has been absolutely horrific from start to finish. This is genuinely the worst letting experience we have ever had, and the level of negligence, dishonesty, and disregard for tenants’ wellbeing has been unbelievable.
1/5
TrustpilotIf I could give 0 I would
If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!
1/5
TrustpilotAwful overall..
Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.
5/5
TrustpilotThe best estate agent in town!!
We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse
5/5
GoogleMe and my partner was looking for a nice two bedroom house and within looking for about 1 month we met Connor who showed us the property the same day as the call we fell in love with the property and the transaction began straight away. Was a smooth journey and in 3 weeks we moved in amazing work from the staff especially Connor pricePositiveResponsiveness, Quality, Professionalism
5/5
GoogleConor helped us to rent out new property. He was extremely helpful in unprecedented times and with little notice. This did not seem to be an issue for him. He enabled us to move in as quickly as possible. His professionalism meant that everything made for an easy transition into our new home. I would like to thank Conor for all his support and effort.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotAvoid Stevenage branch at all costs
Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS
5/5
TrustpilotWe have to thank Jack and team at the…
We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.
1/5
TrustpilotVery poor service from the Scunthorpe…
Very poor service from the Scunthorpe branch, I was convinced to sell (or attempt to) my property through the modern auction process, PLEASE DO NOT USE THIS SERVICE, the communication and feedback from the auction team and the Scunthorpe WHB team was diabolical, after 4 months I gave up with them, even then they did not acknowledge my email or offer any form of apology for the poor service.
5/5
TrustpilotI have been dealing with Megan Evans at…
I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait
1/5
TrustpilotNo customer service.
I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.
5/5
GoogleHaving recently let my new home through William H Brown Spalding, I cannot fault them. Conor was brilliant, he dealt with any queries I had swiftly and professionally. The whole process was so smooth and he kept us up to date the whole time, I would 100% recommend them to anyone.
1/5
TrustpilotFrom rising damp to black mould
From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.
2/5
TrustpilotDisappointed in Holderness Road Hull Branch
My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.
5/5
TrustpilotHi just sold my house through this…
Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊
1/5
GoogleI don’t like to leave negative reviews but this may perhaps help the company realise that I don’t want them calling me. After a rocky start with lack of communication I decided to sell and buy from another estate agent. After numerous phone calls about selling my property and politely explaining it had already sold, I now have had the 4th phone call asking if I would like to let my property. Seriously William H Brown, update your records and stop wasting yours and my time.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
1/5
GoogleAbsolutely disgusting treatment by William H Brown, particularly with an inexperienced agent called Conor. We arranged to move into a 3 bedroom house, paid a deposit securing the house, 2 weeks down the line after hearing nothing from them they tell us that we are able to move in the following Monday, all the checks came back and we were able to pick up the keys. The day after we get a call saying the employment checks (that had already come through weeks ago) did not make the cut and we had til the end of the day at 6pm to sort a guarantor or the application would be completely cancelled, this was told to us at 4pm giving us 2 hours to sort out a guarantor which we could not do. They immediately cancelled the application despite having this information weeks in advance and kept the deposit for themselves. When I called to see what was happening, he accused us of being a liar and outright denied any responsibility for anything that went on. I asked for my deposit back as they did not use it to secure the property for us and was basically told it's not going to happen. If you want weeks of reassurance and very little communication, for a company to just outright take your money for nothing, for them at the last minute to completely close the application and then pretty much get told it was your fault then William H Brown is the company for you. If you're like me and want a new place to live and to not be robbed blind then I'd urge you to go literally anywhere else, the teenagers handling where you're going to live will let you down. I promise you that.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk, then we'll be more than happy to help you.
2/5
TrustpilotThe vendor has lost many thousands
Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.
1/5
GoogleNot good service at all, not many viewings, we called a couple of times to remove the sign from our fence and they just ignored us… it was over 6 months ago! I don't recommend this agency.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. William H Brown Spalding hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Spalding.
