Trusted Agent profile · Southwark
★★★★★
40 reviews across 1 platform
37 Plough Way, London, SE16 2LS, Southwark, SE16 2LS
London & Country's office in Southwark, at 37 Plough Way, is rated 4.1 out of 5 across 40 reviews on 1 platform, including 40 Google reviews rated 4.1.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleIt started in a busy summer period when Julie Ling from Lindon and Country was the only one of 2 dozen messages I'd sent who called back. That was 2 years ago, and since then the communication has been really pleasant, timely and thoughtful. Complications quickly resolved, furniture swaps and decoration cleverly coordinated and a constant sense of 'there if we needed you'. I will always be grateful to Julie for helping me safely locate my young daughter in London.
5/5
GooglePersonal shoutout to Julie who really helped us out and went above and beyond when she didn’t need to. It was refreshing to feel heard by a letting agent and I can’t thank Julie enough
5/5
GoogleGreat agent - helpful and responsive. We rented the same property from them for 2 years and during that time did need things addressing which they did quickly and efficiently. Julie and Adrianne were great
1/5
GooglePoor service,renting properties without fixing repairs and will do anything to take a percentage of your deposit. If you looking for peace of mind avoid at all costs. During your check out you will realise how unlawfully this company is. During my check out the phone was put down on my face numerous times making unable to negotiate whatever concerns they have. This impact will wat your deposit. Additionally the property was not in the conditions of being rented showers not draining making water going to communal areas. Furthermore on my check out they charge me for createe by their negligence and lack of awareness. AVOID AND RUN.
1/5
GoogleThis has got to be the worst estate agent in the whole of London, staff are rude especially Julie, doesn't like to be told she's in the wrong and is just useless at her job, also don't know the law about entering a property, and it's impossible to speak to the manager because he's always away from the office. When you try to arrange a meeting with him. He's always busy. ( I call it hiding ) They think they have the right to enter the property without your permission. And don't get me started on the trouble you have if you need a repair done. The people they send out haven't a clue either. And if you dispute the deposit they refuse to give out a reference and send a copy of the tenancy agreement. Takes about 2 to 3 days for them to reply back to emails. Honestly if I was you I would consider sleeping on the streets before using this lot... also when you call them for a private conversation, they put you on load speaker... All staff are rude and clueless on how to do their job.
5/5
GoogleMy wife and I have been using London & Country Limited for the last two years renting in London, and we are beyond thrilled with their service and assistance. From the first day that we looked at properties (which anyone looking in London knows can be full of pitfalls) to today, we have only been provided with excellent service and an eagerness to help whenever we had any queries or any problems with the property. They are prompt in their response to any queries we have and if any problems do arise, Julie Ling is especially very helpful in getting anything sorted. We love the property we are currently renting and the communication via London & Country to the landlord has always been quick and informative. We would recommend London & Country to any of our family or friends. Update Oct 2021: We have now been with Julie Ling at London and Country for 5 years and have only been impressed with their professional and prompt service. We would still, after all these years highly recommend.
5/5
GoogleI have known Julie and the team for many years, thus I am more than satisfied to provide my testimonial review for the team at London & Country. Ms Ling has given myself, family and our partners extremely good, clear and insightful advice and service with regards to the Lettings market. Being a Landlord myself I have entrusted Julie and the team to effectively manage our property over a long period of time now. On behalf of my family, I would like to say thank you for all your hard work and keep surrounding yourselves with people who deeply appreciate you.PositiveProfessionalism
5/5
GoogleExcellent real estate agency! Julie and Adrienn took care of everything. From the first contact to see the property to the delivery of the keys at the end of the lease. We are very grateful for the care and attention to our family. Certainly, if we need to return to London we will not hesitate to look for LCL. Thank you for everything Julie and Adrienn!
5/5
GoogleWe had a really good experience throughout our tenancy. Renting is tough for young people in London at the moment, but they were clear and transparent right from the viewing and made the process as seamless as possible. Julie and Adrienn …
5/5
GoogleJulie and the team were incredibly helpful when I rented a flat via their agency. Always professional and efficient, they went above and beyond to ensure a smooth and speedy moving in process. And now as an ongoing tenant, they are quick to …
1/5
GoogleI never had a problem with a landlord, but this time I have been extremely disappointed. When we ended our tenancy, they asked us an absurdly high amount that was 2x higher than our deposit for a cleaning fee of £700 (claiming that this is the average cost of an end of tenancy cleaning, which is absolutely not), a crazy cost for repainting (which there was no need to and they did it without any prior notice), and claiming random missing objects. Furthermore, they changed the cost of these items they claim multiple times, proving that they just want to get as much money as possible from our deposit. STAY AWAY!
We submitted all evidence to the Deposit Protection Service. Their adjudication resolution team awarded us/the landlord almost 90% of your total deposit. Landlords items were missing after you left, damages to his property, let alone the large utility bill that had to be paid during your tenure. One of you let your room out several times via AirBnB - a strict no-no for let properties - to be sub-letting. Cleaning cost so much because you left the property in a real mess - we have many many pictures to prove this... Fortunately we don't face this low-level behaviour with our other tenants, and so our reputation will not be tarnished by your biased review.
1/5
GoogleIn a response to a previous review they say the DPS rewarded them 90% of my deposit. This is untrue. I was awarded 100% of my deposit back by the DPS and have the emails to prove it should anyone wish message me. Also, their “untarnished reputation” is 2.5 stars out of 5. Mobeen, who works there, begged British Gas on the phone in front of us to say we owed the bills but the company, rightly, stated they were the landlords. It was almost comical. Julie, who is nothing short of rude, should treat young people how she wishes for her own son/daughters to be treated.
I remember, You're the cheat who was illegally AirBnB-ing your room. Comical you may think, but the British Gas bill during your stay is not the responsibility of the landlord. British Gas did later agree to send you a retrospective bill and refund the landlord, but the landlord wanted you off by then. You may have been awarded 100% of your deposit, but only because of a technicality - we were paid 65% of your share of the deposit, but strangely DPS also paid you all of it too. We hope all landlords stay away from renting property to you. You treated this landlords property with nothing but disdain.
5/5
GoogleAmazing service, Julie and Adrienn have made things very smooth for us in these four years. Always supportive and willing to help, really hard to find in London real estate agencies! If I ever move back to London I'll definitely contact them first! Many thanks for everything!
5/5
GoogleJulie and Adrienn have been very helpful throughout my 3-year tenancy in Marine Wharf / Surrey Quays area. They were professional, responsive and pleasant to work with, from the start during viewing, offer and contracting, through the …
5/5
GoogleI needed to find a letting agent at short notice due to an unexpected job change and I have used this branch of London and Country for over 5 years now. They have given me good advice, found tenants and managed the admin really well. I have found them very easy to deal with and very flexible and helpful.
1/5
GoogleAnother agent that tries to take as much money from renters as they can. We were given bills the landlord owed BEFORE our tenancy and, even after a call to British Gas with the agency present and them embarrassing themselves being told we didn’t owe anything, they told us if we didn’t pay the landlord’s costs we would be evicted. Needlesstosay we didn’t. Avoid.
We submitted all evidence to the Deposit Protection Service. Their adjudication resolution team awarded us/the landlord almost 90% of your total deposit. Landlords items were missing after you left, damages to his property, let alone the large utility bill that had to be paid during your tenure. One of you let your room out several times via AirBnB - a strict no-no for let properties - to be sub-letting. Cleaning cost so much because you left the property in a real mess - we have many many pictures to prove this... Fortunately we don't face this low-level behaviour with our other tenants, and so our reputation will not be tarnished by your biased review.
5/5
GoogleNothing but good things to say about the LCL team. We rented with LCL for two years and had a great experience. All the best to Julie and Adrienn :)
1/5
GoogleStill waiting for them to call me back. I keep calling and they never answer the phone. Still waiting for the paper work to be posted to me. Can’t believe these people are still in business. A pathetic excuse for a business. My 5 year old would do a better job.
I think you might be referring to London & Country mortgages - we are not the same company. We have nothing to do with the mortgage broker/lender. Please remove your feedback as it adversely affects our rating. Thank you.
5/5
GoogleI have nothing but great things to say about this agency. I cannot put in words how much they helped me and cared about me and the situation that I was living. They were very understandable with the situation, and tried to help me in every …
1/5
GoogleI have never had a problem with agents until I came across London and country. This is perfectly exemplified by the fact that when we disputed our deposit claim the “deposit protection scheme” awarded me £1000 of my deposit back. I was also very confused by the fact that London and Country wanted to charge us for gas bills for when we weren’t even in the property. British Gas and I agreed and yet the agents continued to request further money from us. Extremely greedy agents with poor communication skills so I was very upset with my experience with them.
5/5
GoogleHad no issues at any stage of renting or my tenancy with LCL. Quick professional responses with the personal touch.
5/5
GoogleProfessional service !
5/5
GoogleI was a tenant with LCL for two years - any problems we reported were resolved quickly and we received 100% of our deposit back at the end of tenancy.
Wishing you the best for the future, Tom. You are welcome back at anytime, if our paths cross again.
5/5
GoogleI’m grateful for your assistance
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
London & Country's Southwark office has 40 reviews across 1 platform: 40 on Google.
London & Country Southwark is rated 4.1 out of 5 across all 40 reviews, and 4.1 out of 5 on Google from 40 reviews.
London & Country Southwark, 37 Plough Way, London, SE16 2LS, Southwark, SE16 2LS.
