Trusted Agent profile · Southwark
★★★★★
1,639 reviews across 2 platforms
41 Shad Thames, Tower Bridge, London, SE1 2NJ, Southwark, SE1 2NJ
Part of Hamptons, see every office.
Hamptons's office in Southwark, at 41 Shad Thames, is rated 4.3 out of 5 across 1,639 reviews on two platforms, including 219 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
I have found the people working at Hamptons to be just lovely - always helpful, knowledgeable, efficient, friendly and reassuring. Melanie Hudson (Property Manager) has been exceptional throughout my tenancy, any issues have been dealt with promptly and with strictly Covid safe practices. I would highly recommend this agency, many thanks.
5/5
GoogleDaniel and the rest of the Hamptons team were super helpful in finding me a new home. Smooth experience and they over delivered. Highly recommended.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Daniel. We take great pride in our people and are very pleased to hear everything went smoothly and the team went above and beyond to support you. We look forward to sharing your review with the team, thank you again!
5/5
TrustpilotBoth the sales team and the back office…
Both the sales team and the back office team (chasing completion) were absolutely excellent. I cannot find any fault and I’d definitely use them again. A totally professional team!
5/5
TrustpilotGreat Lettings Support
Justyna has helped us through some tenancies and we cannot praise her enough for her continued support throughout the lettings.
Thank you for your feedback about Justyna, we look forward to making her aware of your review.
5/5
TrustpilotImmediate response to a boiler error
Immediate response to a boiler error, the team had it resolved within hours on a particularly cold day with young children in the house. Daniel (Hamptons) was very quick to respond and also followed up to ensure everything was resolved.
5/5
TrustpilotRobert Stubbs
Robert Stubbs - He was a great agent and had looked after me and my cousins to find a place to rent! Quick and responsive with emails/calls! Very happy with our experience with Rob and Hamptons :D
5/5
TrustpilotI have recently moved to a new property…
I have recently moved to a new property with the help of Hamptons. Their service was good and they are always available whenever we have any queries.Gemma Ward, who is our property manager , actively clarifies all our queries and make our life easy here.Thanks
4/5
TrustpilotLeakage in the age of coronavirus
Julian promptly addressed a water leakage emergency and had someone in a little more than 24 hours. His help is very much appreciated.
Thank you for leaving us a review, we are delighted to hear Julian provided such a good service and we look forward to sharing this with him. Thank you again.
5/5
TrustpilotSamantha Hunt
Samantha Hunt, our property manager at Hamptons has been fantastic! She is always very efficient, offering us sound advice and organising any repairs that need to be done and liaising between the tenant and ourselves. We couldn't do without her.
5/5
TrustpilotVery satisfied
I am very happy with the way Grace Campbell manages our two properties at Garricks House KT1 1HS.
5/5
TrustpilotThe property manager
The property manager, April, is extremely helpful and quick in responding. April also keep us up to date with any tenants related inquiries.
5/5
TrustpilotGreat service provided ny Sandra McCrae
Very happy with the level of professionalism shown by Sandra. She worked extremely hard liaising between myself and the previous tenants to ensure everything relating to the deposit went smoothly.
5/5
TrustpilotProfessional service at Hamptons, Stratford Upon Avon.
We have always found Hamptons at Stratford upon Avon to be courteous, efficient and communicative. A pleasure to deal with. Our point of contact is Lucy Pickles who represents the company with professionalism and a most pleasant disposition .
5/5
TrustpilotGreat responsive service
Melanie in the Bath Lettings office has been fantastic is supporting us with some electrical issues in our rental property.
5/5
TrustpilotAs the agent for the landlord
As the agent for the landlord, Hamptons has been responsive to any issues arising in the flat and have coordinated a lot of preventative maintenance work in a very professional manner.
5/5
TrustpilotProfessional personnel.
Our point of contact is Katie Tucker in Property Management Service. We have received nothing but a professional approach from Katie and she never fails to be efficiently communicative. It is a comfort to know that queries or other matters will be dealt with immediately.
5/5
TrustpilotHad a lovely time renting from Hamptons…
Had a lovely time renting from Hamptons in Rickmansworth. Very helpful staff especialy Rebecca who was a great help to us. Highly reccomended.
Thank you for leaving us a review, it is wonderful to hear you have enjoyed renting through Hamptons and that Rebecca in particular has stood out for providing a high level of service. We take great pride in our people and look forward to sharing your review with the team, thank you again.
5/5
TrustpilotFirst Class Lettings Service
The entire team at Hamptons have always provided the highest service to me as a landlord. Professional, efficient and knowledgeable are just a few ways to describe Sharon, Morgan, Lucy and the rest of the lettings team. Thank you.
5/5
TrustpilotThe Chorleywood team has been great
The Chorleywood team has been great. I want to mention Rebecca Poole as one the most responsive agents we have worked with.
Thank you for leaving us a review, we are delighted to hear Rebecca and the team provided you with such a high level of service and look forward to making them aware of your feedback.
5/5
GoogleExcellent professional service by Will and his team. Thoroughly recommended
5/5
TrustpilotProperty manager
Our property manager Megan at Hamptons has always provided a great service. Responsive, knowledgeable and patient. She never disappointed and consistently met our high standards. Having worked with her for more than 2 years, we definitely recommend her services.
5/5
TrustpilotCentral Heating issue
I reported to Katie on Monday morning 13th December that my Central Heating broke down on Sunday morning, by 3pm Monday the problem had been fixed. I could not ask for a better professional service. I always receive a first class response and assistance from Katie.
1/5
TrustpilotAwful customer service and ineffective…
Awful customer service and ineffective staff.Have had multiple problems with a rental property and there management of repairs is appalling.Avoid if you can.
Thank you for taking the time to leave us a review. Hamptons International take great pride in offering a high level of customer service and we are naturally disappointed to hear you are dissatisfied with our management services. I can see there are no outstanding works at the property but should you require further assistance please do not hesitate to escalate the matter with your property manager or contact our customer care department. Thank you again for providing us with your feedback, we will ensure this is passed on internally.
5/5
TrustpilotSold our property using Hamptons and I…
Sold our property using Hamptons and I could not fault it one bit. Professional salesmen and timely service
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Tower Bridge Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
