Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotInteresting content but hard to…
Interesting content but hard to navigate website. Also difficult to change spec and valuation of your property. Agents pics no longer available on sold properties.
Colin · 11 October 2020
Agent replied · 24 October 2024
Hi Colin, Thank you for your review. We're really sorry to hear about your experience and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI like the system they use for making…
I like the system they use for making appointments and they follow up on all your requirements
Mehmet · 11 April 2022
Agent replied · 24 October 2024
Hi Mehmet,Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla helps cut through the traffic…
Zoopla helps cut through the traffic when looking online for properties. The Sold history is invaluable too. Always use it.
Ruddy · 23 October 2021
Agent replied · 24 October 2024
Hi Maureen,Thanks so much for leaving us a 5 star review. We're very happy to hear you found our website so helpful and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPoor sales
I attempted to start looking at houses. It’s like they couldn’t sell them. I’m still without contact. Never seen sales so badly done
Alex · 9 March 2021
Agent replied · 24 October 2024
Hi Alex, Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotNumber 37 cross street northam bideford…
Number 37 cross street northam bideford devon is a end terrace house with 3 bedrooms and 2 reception rooms
David · 9 December 2021
Agent replied · 24 October 2024
Hi David,Thank you for sharing your feedback.We'd like to discuss this further with you and we will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla showed some places with a sold…
Zoopla showed some places with a sold sign. They didn't let people know if it sold for the advertised price or a different price.
Mary · 8 December 2020
Agent replied · 24 October 2024
Hi Mary,Thank you so much for taking the time to leave us your 4 star review and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotMy first time looking to rent but…
My first time looking to rent but finding it hard to find anywhere that will take me with income and lack of guarantor
James · 21 February 2021
Agent replied · 24 October 2024
Hi James,Thank you so much for taking the time to leave us your 3 star review. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVery helpful
Very helpful, easy to search and valuation of houses is very accurate. I have got lots of information about the houses through Zoopla. ⭐️⭐️⭐️⭐️
S · 20 November 2020
Agent replied · 24 October 2024
Hi, Many thanks for your review. It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt all goes ok until I try any page…
It all goes ok until I try any page after page one and I can’t scroll down to look at more property.
Brian · 8 May 2021
Agent replied · 24 October 2024
Hi Brian, Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 3/5
TrustpilotYour doing ok I still haven’t found my…
Your doing ok I still haven’t found my home but u keep finding houses for me to look at and we are ok
Ms · 14 February 2021
Agent replied · 24 October 2024
Hi Ms Boyer,Thank you for leaving us a 3 star review.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotLOTS OF DATA MISSING !
LOTS OF DATA MISSING !! AMENITIES / SHOPS / FOOTBALL CLUBS / FLOOR PLANS / MORE INTERIOR PHOTOS / FOR EVERY ADVERTISED PROPERTY !!
MICHAEL · 10 November 2020
Agent replied · 24 October 2024
Hi Michael,Thank you for your review and for sharing your concerns with us. We're sorry to hear about the bad experience you have had.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517If we are missing any information, we recommend you call the agent directly on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEstimate so wrong and outdated.Not…
Estimate so wrong and outdated.Not accurate
Carlos · 16 May 2023
Agent replied · 24 October 2024
Hi Carlos,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. As such, we cannot and we do not make manual amendments to the estimated figures.Our aim is to provide the most accurate estimates. It’s important to remember that the type, age and size of homes varies widely across the UK and this, coupled with the liquidity of homes in any local market, impacts the ability of any Automated Valuation Model to deliver an accurate valuation. For example, it is easier to value a three-bed semi detached in an urban housing market with lots of recent sales information than a 10-bed castle in mid-Wales, where comparable properties are few and far between. This is no different to the challenge facing an estate agent or surveyor when they visit a property.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.Our house price estimates are a useful starting point for researching the value of your home but are not the same as an agent valuation.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNo Value available!
Took over 9 months to update sale information and nearly 20 months later still no estimate of value of current home!
Helen · 12 July 2021
Agent replied · 24 October 2024
Hi Helen, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience on our website. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotsaves my time for searching pet allowed properties
as a pet owner, Zoopla provides a filter for pet allowed properties which saves me lots of time to search one by one
Ryan · 6 February 2021
Agent replied · 24 October 2024
Hi Ryan,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our pet friendly filter and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIs very good service i saw lots of…
Is very good service i saw lots of house and i give 5 out of 5 stars thank you.
Baljit · 16 November 2021
Agent replied · 24 October 2024
Hi Baljit,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe ios application is crashed
The ios application is crashed, you cannot book a view or query for a property after entering the details.
Bart · 16 November 2021
Agent replied · 24 October 2024
Hi Bart,Many thanks for your review. We truly appreciate the frustration this has caused you and we're sorry to hear of the experience you've had when using the Zoopla app.We'd like to discuss this matter with you to find a solution to your complaint as soon as possible. We'll now DM you to investigate why this is happening.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThank you for your reviews of the…
Thank you for your reviews of the housing market in which I am always interested. Thank you for keeping me uptodate
Angelo · 10 July 2021
Agent replied · 24 October 2024
Hi Angelo, Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and the services we offer.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotZoopla side ok they send e-mails and…
Zoopla side ok they send e-mails and confirm they have sent but estate agents not getting back to me after enquiry.
Alex · 9 July 2021
Agent replied · 24 October 2024
Hi Alec, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou have never contacted me regarding…
You have never contacted me regarding properties. All your rentals are never pet friendly. No one ever calls back
JULIE · 10 November 2021
Agent replied · 24 October 2024
Hi Julie,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt’s nice to know how my property value…
It’s nice to know how my property value changes but with the wide uncertainty range you now use it has unfortunately become less useful.
Chris · 23 October 2020
Agent replied · 24 October 2024
Hi Chris,Thanks for your review and for sharing your valuable feedback. We are really sorry to hear you feel this way about our valuation model.The estimated price range shows an approximate lower and upper limit of what your home could be worth today. The estimated price itself usually falls somewhere in the middle of these limits. In other words, there’s no one selling price for your home.Local market conditions, the state of your property and your selling requirements (e.g. if you need a quick sale) impact the selling price. As such, it’s always worth asking a few agents to come and value your home. It’s likely they’ll each give you different valuations, just like the estimated price range we show.The scale of the estimated range varies based on the quality of data available about your home. When less data is available, we show you a broader price range. When we have more data, the price range is narrower.Should you require any further help from us or if you want to discuss your specific property's details in depth, please visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotUseful site
I enjoy using Zoopla, it gives me lots of filters to save me from looking at hundreds of properties.
Helen · 9 November 2021
Agent replied · 24 October 2024
Hi Helen,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Zoopla Support
★★★★★ 1/5
TrustpilotNo communication
No communication, not helpful at all, really disappointed. You would think they don't want anyone to rent off them!
EMMA · 8 November 2021
Agent replied · 24 October 2024
Hi Emma,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhere are the reject all options when…
Where are the reject all options when it comes to cookie management?
Matt · 13 October 2022
Agent replied · 24 October 2024
Hi Matt,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.Unfortunately this option is not available, only strictly necessary cookies, however as below you can alter your settings on your web browser.We use cookies and other similar technologies to distinguish you from other users of our websites and apps (including when you browse third party websites). This helps us to provide you with a tailored experience (for example, to remember your login details and improve our services). We also use cookies and similar technologies to show you more personalised advertising, including Zoopla ads on other websites.You may refuse to accept cookies by altering the settings on your internet browser. For more information about how to do this, look at your browser 'help' section or visit https://www.allaboutcookies.org/ and https://www.youronlinechoices.com/.Please note, if you adjust your internet browser settings to disable cookies, you may not be able to access or use fully certain parts or functionality of our site.For detailed information on the cookies we use and why we use them, please read our Cookie Policy:https://www.zoopla.co.uk/privacy/cookies/Should you require any further help from us regarding this matter or any other feedback you may have, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,
★★★★★ 3/5
TrustpilotA lot of the houses on the website are…
A lot of the houses on the website are no longer available. I have sent emails and no one seems to answer.
Patty · 10 April 2021
Agent replied · 24 October 2024
Hi Patty,Thanks for taking the time to leave us this 3 star review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily via desktop site by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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