Trusted Agent profile · Southwark

Dexters London Bridge reviews in Southwark

4.4

★★★★★ Great

2,431 reviews across 2 platforms

54 Borough High Street, Southwark, London, SE1 1XL, SE1 1XL

Dexters's office in Southwark, at 54 Borough High Street, is rated 4.4 out of 5 across 2,431 reviews on two platforms, including 443 Google reviews rated 4.7.

Google logo

4.7 / 5

443

Reviews on Google

This office

Trustpilot logo

1,988

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

1/5

Trustpilot

Lied and mislead

When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.

Ewan · 21 September 2023

Agent replied · 24 October 2024

Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters Property Service

Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord

Ken · 11 October 2023

Agent replied · 24 October 2024

Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I received an amazing service

I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.

Jose · 27 July 2024

Agent replied · 24 October 2024

Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

To be honest, there has been more than a few occasions where Dexters could (and should) have done a better job, so I would not give them the full 5 star rating. However, in regards to the property manager - Emily Wells - who manages the property I live in, I am happy to give her 5 stars for the work that she does, as she has always been great with me. I feel like she actually cares and that she acts in my best interest, something I have found to be a rarity amongst her peers in my many years as a renter / tennant in London. She does make an effort to be helpful and she is always very accommodating and an absolute delight to talk to. I really hope the Borough office hangs on to her, cause she is a gem and a keeper! I would recommend her.

Edward · 12 January 2019

Agent replied · 10 January 2025

Dear Edward, Thank you for taking the time to write a review about the great service you received from Emily and our London Bridge Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Trustpilot

Patrick agent

Patrick is a very friendly, helpful and practical agent to work with. Really appreciate his help throughout the flat finding and moving process.

Nikol · 2 October 2021

Agent replied · 24 October 2024

Dear Nikol. We really appreciate you taking the time to leave us a 5* review. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Amazing service and Professionalism.

Amazing service, the professionalism I was dealt with was A1. Highly recommended Hasan and his team. Thank you for a stress free service.

Jason · 16 September 2021

Agent replied · 24 October 2024

Dear Jason, thank you for your 5* Trustpilot. We are pleased that your experience with Hasan was enjoyable and wish you the best of luck going forward. Kind Regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Meron was great to talk with she knew…

Meron was great to talk with she knew all about the market and was very helpful Answering all my questions highly recommended her

Jesse · 15 September 2021

Agent replied · 24 October 2024

Dear Jesse, It’s great to hear that you have had a brilliant experience with Meron. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Excellent service from Ryan Martin - Dexter. Understands the importance of the purchase of a home to the client. Very knowledgeable, patient and helpful throughout the whole enquiry/viewing process through to placing an offer.

J · 24 September 2024

Agent replied · 24 October 2024

Dear J, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

4/5

Google

Worth the wait/drive/price.

Alexander · 15 October 2025

Agent replied · 22 October 2025

Dear Alexander, Thank you for taking the time to leave a 4 star Google review. Kind regards, Asma

5/5

Trustpilot

Bailey is a superstar

We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!

Bobbie · 16 July 2024

Agent replied · 24 October 2024

Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I have had the opportunity to deal with…

I have had the opportunity to deal with Carl Tettey and he was quite reactive and very helpful in dealing with some maintenance issues in the property I’m renting. He followed up with me to make sure everything was sorted out. I am happy with the interaction and service provided.

Mounaa · 14 November 2023

Agent replied · 24 October 2024

Dear Mounaa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Avoid at all costs!

Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!

Tomas · 29 February 2024

Agent replied · 24 October 2024

Dear Tomas, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina Gargrupe was helpful and…

Donalina Gargrupe was helpful and friendly in renewing my tenant's contract.

Elizabeth · 17 February 2023

Agent replied · 24 October 2024

Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Buying a property being sold via…

Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.

Amanda · 27 June 2022

Agent replied · 24 October 2024

Dear Amanda, I am sorry that your experience with us was not as we would have expected. I have passed your comments on to the Office and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Very responsive and great service

Very responsive and great service. Jaden Alie was particularly helpful throughout the whole process of finding a property to rent. Would recommend.

Luke · 24 September 2021

Agent replied · 24 October 2024

Dear Luke, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Myra has looked after our rented flat…

Myra has looked after our rented flat in SE london for 8 years at Dexters and before that at the company they took over. She and the team have always done an amazing job both with us and the tenants in the flat. I would heartedly recommend them to anyone.

Stephen · 27 October 2023

Agent replied · 24 October 2024

Dear Stephen Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Ruby has been very helpful assisting me with the process of renting a new property.

L · 26 October 2024

5/5

Google

Been looking for a property in SE London Was contacted by Ruby proactively and has been helpful in bringing me some excellent options that I will offer on in a different part of town that is not have considered before

Ross · 27 May 2024

Agent replied · 24 October 2024

Dear Ross, Thank you for your kind comments regarding theRuby and the team in our London Bridge office. We are grateful that you have taken the time to leave a 5* review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Good customer service

Monika and Dominic, they have Good customer service. When reporting any problem they respond promptly promising to address the problem. And making a follow up giving you updates each and everytime until it is resolved.

Eswatini · 20 August 2024

Agent replied · 24 October 2024

Dear Eswatini, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Landlords beware!!

Landlords beware!!! Thanks to this company ignoring instructions and locking me into a two year fixed priced contract with no break clauses I am losing money. But they of course are only interested in securing themselves for two years. Never heard of no break clauses but Dexters look after themselves. BEWARE OF HENDON OFFICE!!!

Laura · 3 July 2023

Agent replied · 24 October 2024

Dear Laura, I am sorry your experience with us has not been as we would have expected. The Director of the office will be in contact regarding this. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jadasa Andjadiumi

Jadasa Andjadiumi, helped with all the necessary requirements to get our deposit back and handle this situation in a great professional matter, im very glad dexters has someone like her that brings a lot of potential and adds a lot of value to their teams thanks so much.

Leopoldo · 4 December 2023

Agent replied · 24 October 2024

Dear Leopoldo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

First rate service from Adeel! Very responsive and super helpful. Would highly recommend.

Laura · 14 April 2026

5/5

Google

Lee showed great professionalism and character throughout the viewing. He arrived promptly for the viewing, and guided me through the flat seamlessly. I appreciated him being transparent and maintaining communication throughout the entire process beginning with the initial query on Dexters.

Chester · 27 April 2024

Agent replied · 24 October 2024

Dear Chester, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I am very impressed with Dexters North…

I am very impressed with Dexters North Property Management Team. I have been dealing with Petros and he has been incredibly helpful and patient in listening and helping with any issues I have had and answering my many questions! The service I have received from the team has been fantastic!

H · 10 October 2023

Agent replied · 24 October 2024

Dear H Shepherd, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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