Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recently had the pleasure of working with Nick,
I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.
Yusan · 1 July 2023
Agent replied · 26 December 2024
Dear Yusan, Nick will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDexters at the new "luxury" build flats which Vistry built:You cannot get a repair unless you make fotos and videos: how insane is that?
I am shocked how the repairs for my flat that was mis-advertised as a luxury flat and for which I pay 1950 Pounds per month (and 200-300 for heating and hot water extra) are handled by Dexters.Basically: no foto and no video means no repairThis is insane.This is what they wrote to me:Could you also please clarify the below (I have put my queries in bold for ease) so I can ensure that all information is clearly reported to building management. Photos and or videos will be requested by building management to ensure the right engineer is deployed1. Cloudy eater which stems from air in the pipes- Please clarify what a cloudy eater is? Would you be able to send me a photo or video (whatever is easier to clarify what you are reporting please)2.there is a loud noise whenever my toilet flushes- Please could you send a video as this will be requested by the building management before deploying an engineer3.lock of balcony door fell out- Please could you send a photo so I can provide this to building management?4.lower board n kitchen not properly fiixed, pushed out- Please can you send a photo?5.the right wall next to the balcony door is showing a crack and I wonder if it may collapse at some time - Please can you send a photo so I can review and advise?Am I to spend a day on filming a toilet flush now?
Reni · 24 February 2022
★★★★★ 1/5
TrustpilotLeaks and flood in Dexter managed new built flats at Oaklands Rise NW10 near Willesden Junction
Dexters manage the private new flats that were built for hundreds of tenants at the site next to the HS2 in the Willesden Junction area, called Oaklands Rise. The flats have serious building error issues. A considerable amount of flats are leaking. Flat 37 has been flooded for the 2nd time. The move in date was in January, and the 2 floodings happened within less than 8 weeks. A drainage pipe burst. This was repaired. Now the flat is flooded again. This happened yesterday and meant a sleep in the car. Flat 37 is uninhabitable now. As tenants have reported, there are many leaks in Ambrose House (and in the other buildings as well). 2 guys on the 9th floor had their blind fall off because the wall is damp. Also someone on the 4th floor reported an issue. As I write this, another tenant reported that the lifts at Easton House broke down again, they seem to be working now. The tenants who are with Dexters are experiencing a catastrophe without an end.
Reni · 23 February 2022
★★★★★ 5/5
TrustpilotVery efficient way to manage my flat.
Bruno · 19 December 2025
★★★★★ 1/5
TrustpilotWe always have to chase up for…
We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.
Edward · 24 November 2023
Agent replied · 26 December 2024
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless experience, quick to resolve issues
Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.
Steven · 31 October 2023
Agent replied · 26 December 2024
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Catherine will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 2/5
TrustpilotNegative experience
Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.
Maggie · 23 May 2023
Agent replied · 26 December 2024
Dear Maggie, I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI am very pleased with amazing customer…
I am very pleased with amazing customer service from Rasel Islam! he was very efficient and helped with all queries in no time. Absolute pleasure to deal with best customer service from Dexters agency.
Silvija · 12 July 2023
Agent replied · 26 December 2024
Dear Silvija, We really appreciate you having taken the time to post this review. We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAnthony Grundy - recommended!
Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.
Customer · 10 July 2023
Agent replied · 26 December 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful and Reliable
I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.
Gepp · 6 June 2023
Agent replied · 26 December 2024
Dear Gepp, Thank you for taking the time to leave a wonderful 5 star review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlotte and Yasmine go above and…
Charlotte and Yasmine go above and beyond with our properties. Would highly recommend Dexters Estate Agents.
Customer · 17 September 2025
★★★★★ 5/5
TrustpilotGreat management team throughout the…
Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.
Yijun · 28 February 2024
Agent replied · 26 December 2024
Dear Yijun, Thank you for taking the time to leave a lovely review regarding Louis. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThe Kensal rise team have been very…
The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!
Saz · 19 June 2024
Agent replied · 26 December 2024
Dear Saz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGeorge provided me with a friendly and helpful service over the phone
Sasha · 25 September 2024
Agent replied · 23 October 2024
Dear Sasha, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotWe have had great support during our…
We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!
Jake · 29 January 2024
Agent replied · 26 December 2024
Dear Jake, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of meeting with saffron in the office. She provided fantastic customer service and made me feel at ease. What a lovely asset to the company!
Alice · 24 October 2023
Agent replied · 23 October 2024
Dear Alice, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe’ve been on the house hunt over the…
We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.
Stoyo · 9 March 2022
Agent replied · 26 December 2024
Dear Stoyo, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotNatash has managed my property for c
Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.
Peter · 20 October 2023
Agent replied · 26 December 2024
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management!
Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!
Janet · 3 August 2023
Agent replied · 26 December 2024
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst agent ever
Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.
Benwang · 7 February 2024
Agent replied · 26 December 2024
Dear Benwang Xu, I am sorry to read your 1* review comments. I have passed them to the manager of the office as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleSigned a new tenancy through Dolin and he was wonderfully helpful! The process was quick and easy and we were ready to move in promptly.
Josh · 15 January 2024
Agent replied · 10 November 2024
Dear Josh, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been dealing with Nabeel Khan…
I have been dealing with Nabeel Khan recently and he has been very responsive and on top of things in dealing with my rental property.
Gunther · 12 January 2024
Agent replied · 26 December 2024
Dear Gunther, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid Dexters - plenty of other agents in the sea
As a buyer - entered me in a contract race without my knowledge.As a landlord - asked for a reference, link was dud but they said it was fine and completed, so don't trust their referencing process.
London · 22 February 2023
Agent replied · 26 December 2024
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with Dexters in general and Olivia Shenton-Sharp in particular who is helping us finding our desired flat. She understood from the beginning our needs and has been quite helpful guiding us and showing properties that could match our expectations.
Hector · 13 February 2022
Agent replied · 26 December 2024
Dear Hector, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
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