Trusted Agent profile · Southwark
★★★★★
2,046 reviews across 2 platforms
98 Grove Vale, London, SE22 8DR, Southwark, SE22 8DR
Dexters's office in Southwark, at 98 Grove Vale, is rated 4.4 out of 5 across 2,046 reviews on two platforms, including 273 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters East Dulwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotDexter's the best agents for property
Ever since my mother and I started using Dexter's to manage and let our property which we had been doing ourselves for at least 20 years it's the best move we've ever made.They are so professional, they found good quality tenants, they helped refurbish the house and with maintaining it.
5/5
TrustpilotSelling and buying
They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotFull manged letting service
We have used Dexters for many years for a fully managed letting service and have never had any problems with there service
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
1/5
TrustpilotIncompetence writ large
We were recommended to use an agent that had been taken over by Dexter's. Since engaging Dexter's Finchely to let our property we have had numerous issues namely; 35% of monthly payments have been incorrect, over charges on agreed management fees and unauthorized letting board.On every occasion it has taken us to highlight the errors before they were rectified despite repeated (hollow) assurances that the Company highly values it's relationships. Avoid these cowboys at all costs.
Dear Tony, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations.
5/5
GoogleSaffron and the team were always available during the process of finalising my tenancy. Being self employed tends to create issues during the referencing phase but thanks to the team I'm happy to say I'll be moving into my new flat at the end of the week!
Dear Rob, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Trustpilot5/5 Service
In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.
Dear Musa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotResponsive experience for renters
Dominic has been very responsive in managing my experience in a new flat. Very proactive in communicating with the landlord and getting issues resolved as quickly as possible. Thanks very much!
Dear JF, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThe whole team in Dexter is super…
The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!
Dear Carlotta, Thank you for taking the time to leave a wonderful 5* review. Daragh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleSpoke with Mattie over the phone to discuss future renting options. They were extremely welcoming and clear on what the next steps were. Looking forward to working with them moving forward. Thanks Mattie!
Dear Luke, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGeorge Calderara manager of the Hendon…
George Calderara manager of the Hendon agency and Daniel Grossman were supper efficient in makin the sale process progress so quickly. Our offer was made on the 6th November and we exchanged on the 19th December. Thank you to the team. We are delighted
Dear Joe, Thank you for taking the time to leave a wonderful 5* review. George and Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe has been very friendly and has…
Joe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. He communicates well and keeps us informed at all stages . We could thoroughly recommend Joe for all rental needs.
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters North Property Management Team…
Dexters North Property Management Team are great and have sorted out any issues for me within a reasonable amount of time of me moving in.Petros Giorganios has been extremely helpful and polite and I would definitely recommend him to anyone that wish to uses Dexters Property Management.
Dear Rekha, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotZen in Battersea
I would like to commend Zen Sinclair at the Battersea office for the excellent service she provided to us in securing an apartment in Theatre street. She was efficient, quick to respond and very attentive and her assistance since we moved in has been huge. Thanks Zen!
Dear Rosie, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was superb
Alistair Maclean was superb - he ensured we were fully informed throughout the house purchase process and kept us up to date with every piece of information during a complex scenario and answered all queries promptly - Kudos to him and our thanks ! Simon
Dear Simon, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThank you to Caine Campbell who helped me and gave me advise over the phone in regards to property searching. Very professional, patient and friendly who listened to my needs :)
Dear Faiyaz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJessica is simply the best
I recently had the renewal of contract with the help of Jessica Carson at Dexters.Jessica was very efficient and professional in negotiating with the landlord. The deal was closed in one day with a satisfactory outcome. I am very happy with Dexters and Jessica is just brilliant. Thank you for all.
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJames (McWhinney) gave me brilliant, calm and practical advice when looking for a new property. He was knowledgeable, kind and patient - which is exactly what you want when you're trying to navigate the property market. Thank you James!
Dear Rose, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our East Dulwich office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat communication
Great communication. The communication with Nabeel has been excellent. He is really helpful, and always came back to us so quickly. We are happy that we can reach him for any problem or question that we have.
Dear Manuela, Thank you for taking the time to leave a wonderful 5* review. Nabeel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have had a really great experience…
I have had a really great experience with Dexters. I would particularly like to mention Ana Ferreira as she has been so helpful and lovely working through any issues we have had and I am honestly so grateful she is our property manager. Thank you Ana!
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotChloe Curd was absolutely excellent
Chloe Curd was absolutely excellent. She made the process a lot easier for me and made sure to keep me informed throughout.
5/5
TrustpilotJoe Read at Dexters really does go…
Joe Read at Dexters really does go above and beyond for his clients and tenants. Joe is incredibly responsive, even on a Sunday when there was an issue. He does what he says he's going to do and more. I recommend him and Dexters.
Dear Nicole, Thank you for taking the time to leave a lovely review regarding Joe. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI never knew it would end up like this...
I was an employee of Howsy from the Philippines, that Dexters acquired years ago. Then this year Dexters decided to discontinue our employment with them. We knew this would happen, and I personally didn't take it against Dexters, so long as they and QQI (which is the acting HR side of Dexters here in Manila site) to pay us the separation pay that is accordance to the labor code, and this should include the number of years I stayed as an employee of Howsy which was year 2019.A lot of things happened already from the moment QQI announced the discontinuation of our employment with Dexters. And the experience that me and my colleagues are STILL experiencing is VERY CHAOTIC! This QQI hasn't released our separation yet! They refuse to honor the original hire date from Howsy - which by the way they stated from their meeting with us that will definitely be granted - just like what happened to the first batch of employees of Howsy that were also got redundated. I wouldn't want to step too low for this if only me and my colleagues were treated professionally and respectfully. They're all LIARS! The pay is now long overdue. So, please DEXTERS, help your MANILA team to raise this issue with QQI. We were your once a helping hand with your jobs, especially with repairs. We hope that this small favor from us could at least lessen the burden from us financially, after you decided to leave us all now jobless! Thank you.
Dear Luisa, We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
5/5
TrustpilotVery responsive
Very responsive, get things done properly and no messing around! Grace Solan was extremely helpful, patient and friendly so made the discussion around signing our new contract as easy and smooth as possible. Also wanna give credit to Poppy Russell who also looks after the property and is very helpful.
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFeedback
I have dealt with Yasmin who has been extremely helpful. She has been very friendly, highly responsive and accurate with the detail in that I have only been shown properties that fit my requirements. This helps to avoid time-wasting at both ends.
Dear Frank, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters East Dulwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
