Chestertons Tower Bridge reviews in Southwark

★★★★★ 5/5

Google

Neil and Alex and the rest of the team at Chestertons have been brilliant in handling the sale of my flat in Rotherhithe, particularly in the light of the pandemic and the fact that I live abroad. They are very quick to follow up, extremely helpful and super responsive with any queries I've had. Another shout out to the Chestertons lettings team too who have managed my property for me for around the last 15 years. I wouldn't hesitate to recommend Neil and his team and the lettings team to anyone!PositiveResponsiveness, Quality, Professionalism, Value

Keith · 24 October 2021

★★★★★ 5/5

Google

Best estate agent experience i have had! From the outset, Neil was extremely professional, prompt and honest. He provided a valuation which was above what i thought we could achieve for the property, and backed this up with evidence of their previous sales. They were able to secure 10 viewings in the first week and an offer, in which we accepted, in the second week. Throughout the whole process Neil and team provided a great service and kept me up to date with all of the status updates and no question was too much for them. I would not hesitate to recommend their services and we will be using them again for any future sales.

Oliver · 24 October 2021

★★★★★ 5/5

Trustpilot

Professional, responsive and friendly

Nishaad is very professional and friendly. He has shown great capacities to adapt to his clients needs and always finds solution to satisfy his clients. Nishaad is also very responsive and has great communication skills. I recommend you to deal with him for any property search.

Camélia · 14 February 2022

★★★★★ 1/5

Trustpilot

I had an absolutely nightmarish…

I had an absolutely nightmarish experience with Chestertons. Their lack of professionalism and utter disregard for tenants' rights were shocking.Firstly, when I reached out to discuss the proposed deposit deductions, they simply ignored my emails, leaving me in the dark about their unjust claims.To make matters worse, my deposit was not even registered correctly. Despite their legal obligation to protect tenants' deposits, they failed to comply with the necessary regulations, leaving me with little recourse for my rights as a tenant.Their overall communication and responsiveness were abysmal, leaving me feeling undervalued and frustrated throughout the entire process.I strongly advise anyone considering renting from [Agency Name] to think twice. This has been, without a doubt, the worst property agency experience of my life, and I wouldn't wish it upon anyone else.

Karolina · 26 July 2023

★★★★★ 5/5

Trustpilot

Preya was always very responsive and…

Preya was always very responsive and supportive during the time of her managing my flat. I would highly recommend her to other tenants looked after by Chestertons.

Julia · 28 November 2023

★★★★★ 5/5

Trustpilot

Happy with the service

Hannah has been great at letting us know when safety checks are needed, organising these & making sure certificates are held on file. Very happy with her service.

Barbara · 1 November 2023

★★★★★ 5/5

Trustpilot

Chestertons Review

Imogen was a fantastic point of contact over the course of our tenancy. Never any issues and always a seamless communication channel. Very caring and attentive. Thanks a lot!

A.P · 6 October 2023

★★★★★ 5/5

Trustpilot

Excellent service from the team

Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.

JN · 11 March 2024

★★★★★ 4/5

Trustpilot

New property manager Shakil Khan stepped in to resolve the issues and proved to be helpful

I have been renting my property with Chestertons for the past 6 months. The contracting and referencing was smoothly organised. When I moved in, the property manager wasn’t very responsive and contractors didn’t appear in 4 months time. I am glad that the agency appointed a new property manager Shakil Khan who has been very responsive and is currently helping to organise all the maintenance works required. He has demonstrated a client oriented approach and professionalism.

Diana · 30 October 2023

★★★★★ 5/5

Trustpilot

Great company

Juliette was amazing. Overall experience 10/10. Communication with whole team was great and efficient.

J · 7 August 2024

★★★★★ 5/5

Trustpilot

Resolution Problem with Tenants

I had an an-going problem with my tenants which was, potentially, heading towards a confrontation and possible legal action. Chesterton's Letting's Manager took control of the situation and resolved the problem in a patient and professional manner. I was relieved and delighted with the help he offered me as it was beyond my capabilities despite being a landlord for over 20 years.

William · 5 August 2024

★★★★★ 5/5

Trustpilot

Lovely experience with this agency…

Lovely experience with this agency specially dealt with Sarah Gawith through professional and discipline.

Muhammad · 5 August 2024

★★★★★ 5/5

Trustpilot

Shakil is the Best one in Chestertons

Shakil is the Best one in Chestertons, he responds very quickly and solved the issue very fast.

Gopinath · 12 June 2024

★★★★★ 5/5

Trustpilot

Niema is a STAR ! …

Niema from Chesterons recently assisted re-letting on my residential property in Barnes. Her attentiveness and efficiency was very impressive and instilled confidence in me. She has done a great job and I highly recommend Niema.MS

Michael · 12 April 2023

★★★★★ 5/5

Trustpilot

Really helpful property management…

Really helpful property management service - special thanks to Joyce Pau for addressing all my queries and liaising with my tenant and myself so efficiently and promptly.

R · 15 November 2023

★★★★★ 4/5

Trustpilot

Good service from property management

There were multiple issues with the property that required repairs and maintenance, but our property management agent Joyce Pau helped resolve them promptly and provided updates throughout.

Gui · 14 November 2023

★★★★★ 1/5

Trustpilot

embarrassing and a shambles

quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords

Tommy · 8 July 2023

★★★★★ 5/5

Trustpilot

thanks for Katherine Ma

thanks for Katherine Mashe is very nice and helps me find a good flat

Consumer · 1 August 2024

★★★★★ 5/5

Trustpilot

Juliette was communicable and lovely…

Juliette was communicable and lovely all throughout the process. Great person to work with!

Karim · 1 August 2024

★★★★★ 5/5

Trustpilot

Thank you

Andrew in South Ken did a great job renting my flat for me. Kept me well informed of the process throughout and was a pleasure to deal with. Andrew made the whole process incredibly easy and i would certainly recommend him.Thank you very much.

Catherine · 10 April 2022

★★★★★ 5/5

Trustpilot

Outstanding service

Outstanding, seamless service from initial contact, valuation, marketing and the placing of new tenants. Alice Karn was incredibly efficient, knowledgable and resourceful, and kept me informed at every stage.If only I could get her to manage every other part of my life…

Embellina · 12 July 2022

★★★★★ 5/5

Trustpilot

Super experience

Much appreciate Zosia Gray's swift support!

Noor · 20 April 2026

★★★★★ 5/5

Trustpilot

We greatly appreciated his level of communication

Our move in with Chestertons was quick and efficient, Rowland was on hand to assist each step of the way. We greatly appreciated his level of communication throughout the process, and especially how he took the time to call to notify us that our offer had been received!

Emma · 20 August 2021

★★★★★ 5/5

Trustpilot

Great experience with Ed in Barnes

We’ve had a great experience - Ed in South West Chestertons Lettings has been super helpful at every stage of the process. We were looking for something quite specific, and have a large dog on tow - Ed went above and beyond to find and secure the right property for us, and since then has been great at helping us through the whole moving process. Moving is never fun but Ed has been so kind and attentive and overall proactive in making sure we understood everything and had any help and answers we needed, he’s really massively minimised the stress of the whole thing and made us super excited for our move to Barnes

Anna · 18 August 2021