Trusted Agent profile · Southwark
★★★★★
2,409 reviews across 2 platforms
220 Tower Bridge Road, London, SE1 2UP, Southwark, SE1 2UP
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 220 Tower Bridge Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 210 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotOur property manager Mark Kardos is outstanding
Our property manager Mark Kardos is knowledgeable, attentive and polite. He is obliging and deals with any issue promptly and professionally. He has managed our property for several years. We highly recommend him.
Thanks so much for your feedback! We're happy to hear Mark has been managing your property for a number of years and is always on hand should you need anything. Best wishes!
5/5
TrustpilotRenewing our flat.
We've just renewed our apartment lease. Lavie Kim and Alice made the process easy and fast, which we greatly appreciated.
Hi GP, thank you for taking the time to leave a review. We're happy to hear your tenancy renewal went smoothly and Lavie and Alice were on hand to help. Wishing you all the best!
5/5
TrustpilotSuperb Compliance and Property Management team
We absolutely love working with the Compliance and Property Management Team at Chestertons. They are, and always have been, extremely efficient and proactive with instructing works and settling our invoices. As a husband and wife growing a family run business, Chestertons have helped us grow and develop into the successful company we are today, learning lots along the way and developing fantastic working relationships across the team. They are one of the most strategic and organised agents we work with and are always on hand to help throughout the working day. We are extremely proud to be Electrical Contractors for Chestertons and hope this may continue for many years to come.
What a glowing review Shea, thank you for taking the time to provide us with this feedback. We look forward to working with you for many years to come!
5/5
TrustpilotMelissa - short term let
Melissa has been amazing in helping us find a short term temporary let in such a short space of time - we have a dog and that’s never easy in london ! She always followed up when needed and saw things through - her efforts were really appreciated
We're proud to be a pet-friendly estate agency and are so pleased you and your pooch have found a lovely home :)
5/5
TrustpilotSmooth Tenancy Experience From Start to Finish
You can post something like this on Trustpilot:
Thank you for your fantastic review, Burcin! We’re thrilled to hear about your positive experience with Christie. Her dedication to clear communication and attention to detail truly sets her apart. We appreciate your kind words and wish you all the best!
1/5
TrustpilotUtterly disappointed with the service
Utterly disappointed with the service. One of the most incompetent Letting Agencies I have seen.
We sincerely apologise for your experience, Arunabesh. Your feedback is important, and we are actively working to address the issues you've raised. We understand the frustration you've faced and are committed to improving our service to ensure a better experience for all our clients. Thank you for bringing this to our attention.
5/5
TrustpilotThe safety compliance team ARE THE BEST
The safety compliance team I think are the best team to ever walk this planet. We are a contractor who do works for Chestertons (NXG Home Services). We have never came across a team who are as efficient and helpful as these guys. We hope to be working with the team for many years to come.Colette O'Sullivan, Natasha Evans, Ellie Zambakides, Aneta Gromala, Tracy Bonner and the rest of the team are absolutely fabulous and forever greatful for each of the team.
This is so lovely to hear Joseph, thank you for taking the time to leave a review. Here's to many more years working together!
5/5
GoogleI've had a great experience with Paulina & Melina. Really service oriented, thanks both for all your help!
Thank you, Zeman! We're thrilled to hear about your positive experience with Paulina and Melina. Providing excellent service is our top priority, and your feedback means a lot to us. We appreciate your support!
1/5
GoogleMy experience with the agency was disappointing. They were unable to accommodate viewings at reasonable times, often rescheduling them due to the current tenants' specific timing requests, such as 9 am on a working day. It seems unusual that the agency would prioritize the convenience of the current occupants over potential new tenants. Typically, a 24-hour notice to the property would be standard practice in such situations. Overall, the experience was quite bizarre.
Dear Janice, thank you for your feedback. We have spoken to the Tower Bridge office regarding your review and they have advised that when you initially called in to enquire about this property, you spoke with the Lettings Manager. The Manager remembers the call very well and that she had advised you that there was a tenant living in this property, therefore we would need to check with them on when it is convenient to view. The tenant is paying rent to live in the property. We respect that this is their home and allow them quiet enjoyment of the property. The tenant gave numerous times for viewings and we have showed the property to other applicants within these time slots. In this area, most applicants work in the city and therefore the most popular time to view is at lunchtime. We can see one option provided was to view any time before 4pm on the Thursday and another for 12pm-1pm on a Saturday. We're sorry if the times the tenant had available did not suit you, however we cannot push ourselves into people’s homes to accommodate all different applicant's requirements. We believe that applicants who register with us appreciate this, as they will potentially be our tenants in the future.
5/5
TrustpilotMs Christie N
Ms Christie N - Our Property Manager
Thank you, Hasmukh! We're thrilled to hear about your positive experience with Christie. Her dedication and excellent communication truly set her apart. We appreciate your feedback and are glad to have her on our team!
4/5
TrustpilotProfessional property agents
Our experience with Chesterton has been very positive so far, thanks to the good work of Joyce Pau, our property manager.
Hi Sergio, thank you for your kinds words for Joyce, she'll be thrilled to see this. Please do let her know if you need anything further. Best wishes!
5/5
TrustpilotStav was friendly and very helpful…
Stav was friendly and very helpful throughout our search for somewhere to rent in Shad Thames. He was good at communication and we appreciated the video he sent of the house before viewing and doing all he could to make sure our offer was the most attractive one for the landlord.
Thank you for sharing!
5/5
TrustpilotThanks Conor!
Just wanted to say a massive thank you to Conor who has been nothing short of exceptional!
Hi Trevor, thank you for your feedback. We'll make sure to let Conor know you've left a review for him. Best wishes!
5/5
TrustpilotHappy with our property manager
Our property manager Joyce Pau has been very responsive and our communication with her has been great throughout
Hi D, thank you for the kind words. We are so glad Joyce was responsive and had great communication throughout. Thank you for the review.
5/5
TrustpilotSmooth Renewal Process
Amanda Goodman was very helpful in our renewal process and we are glad for her help and support.
Hi Fabian, we're happy to read Amanda was helpful during your renewal process. Should you need anything else, please feel free to get back in touch.
5/5
TrustpilotVery efficient and well organised
Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.
Dear Jane,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings team of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
2/5
GoogleAs a previous tenant, I would not recommend using Chestertons where avoidable. I had agreed a car parking space would be included in the rent in writing however when I moved in and tried to park I was told it was not included and I would have to pay over £200 per month for this which was very surprising and disappointing given the unexpected cost. Since moving out I am currently in a dispute with them/the landlord over my tenancy deposit for trivial items which is a waste of all our time and I am surprised they are entertaining this.
Hi Tabetha, Thank you for taking the time to leave this review, we’re sorry to hear about your unsatisfactory experience with Chestertons. We have spoken to the appropriate team who mentioned that they too thought that the parking space was included in your tenancy, unfortunately due to a misunderstanding this was not the case. We deeply apologise for the mistake on our end and did attempt to rectify this. In regards to your deposit, as explained by your property manager, this cannot be released without the landlord’s approval. We recommend that you reach out to the Tenancy Deposit Scheme if you’d like support with the dispute. Please do feel free to get in touch with your property manager if there is anything else we can assist you with. Many thanks, Chestertons
5/5
TrustpilotShort let - responsive service
Michell Vasquez managed letting our property for a short let. She was incredibly responsive to our questions and requests. She pulled out all the stops to ensure a number of repairs were made, and a cleaner was found last minute, whilst a tenant was in the process of vacating, and whilst we were up against a deadline due to selling the property
Hi Steve, thank you for sharing your experience with us as a short let landlord. We're thrilled to hear that Michell was on hand throughout the process and we wish you all the bets for the future!
5/5
TrustpilotSam was incredibly helpful
Sam was incredibly helpful, going the extra mile and answering our queries rapidly. Felt very at ease with Chestertons service today.
Hi Blake,Thank you for taking the time to write a great review. We are so thrilled Sam was helpful and went the extra mile in answering your queries.We wish you all the best.Chestertons
5/5
TrustpilotExcellent and responsive staff
Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home
Dear Jimmy,Your feedback is very much appreciated, thank you, Suzan will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home.
5/5
TrustpilotMark Kardos has been incredibly helpful…
Mark Kardos has been incredibly helpful when ever issues or requests have come up. He is always quick to help and has been fantastic in supporting me as a long term tenant.
Thank you for sharing John, it's great to hear you've been a long-term tenant with Chestertons!
5/5
TrustpilotGreat experience in renting with Chesterstons
I have had the pleasure of liaising with Mark Kardos from Chestertons as the property manager for my flat over the last two years, and I can say that I’m happy with the service he provided.From the beginning, Mark managed my flat promptly and efficiently, ensuring that all my requests were addressed promptly.Unfortunately the landlord didn’t want to undertake some repairs that needed doing from the beginning of my tenancy. But I can say that Mark tried to do his best. Mark's excellent communication skills and responsiveness were particularly good. Whenever I had a question or concern, he was always quick to respond and provide the necessary assistance.I am genuinely grateful for the great job Mark has done in managing the flat I was renting. His professionalism, reliability, and dedication to customer satisfaction are truly commendable.
Thank you so much for taking the time to provide us with this feedback Giulia, it's amazing to hear that Mark was on hand whenever you needed help during your tenancy!
5/5
TrustpilotVery helpful agent
Stav was a great agent to deal with when I was looking for a flat to rent. The market was hot but he made an extra effort to get me into the first viewing of an apartment ahead of other agencies. I wouldnt have got it without his help
Thank you for the 5 star review!
5/5
TrustpilotGreat service
My experience with Chestertons, and working with Rufus was a resounding success. The process was professionally managed and I was well supported. They worked diligently to ensure a smooth transition for me.
Hello Charlie, thank you for leaving a 5 star review. We're so please to hear how smooth Rufus made the process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
