Trusted Agent profile · Southwark
★★★★★
2,409 reviews across 2 platforms
220 Tower Bridge Road, London, SE1 2UP, Southwark, SE1 2UP
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 220 Tower Bridge Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 210 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotHow Estate Agenting should be!
Lizzie Cole went above and beyond with customer service. Answered every question, sometimes before I thought to ask, and her knowledge of the local property market plus her sensitivity about handling people meant our whole experience with Chestertons was stress-free.
Thank you very much for taking the time to leave a review for Lizzie!
5/5
TrustpilotThe agent was really friendly and could…
The agent was really friendly and could immediately help me
We're thrilled to hear about your positive experience with our team! Providing friendly and helpful service is our priority, and we’re glad we could assist you. Thank you for the great feedback!
5/5
Trustpilot5* service from Chestertons Tower Bridge
Tower Bridge sales office provided outstanding service selling my property in Borough.Neil Wilson and Nick Socrates have been excellent throughout and both went beyond the call of duty. They obviously fulfilled different roles. I was so grateful to have them on my side during these tricky market times.I highly recommend them to anyone wanting to sell, who has doubts and wants an honest market appraisal.
Hi Pamela, congratulations on the sale of your property. We were delighted to have assisted and we will be sure to pass your compliments on to Neil, Nick and the rest of the team. Best wishes for the future!
5/5
TrustpilotAyse and Tsion
I received professional, friendly and responsive service from Chestertons Lettings, specifically Ayse Saunders and Tsion Tesefay and most grateful!
Thank you, Ethan! We're thrilled to hear you had a great experience with Ayse and Tsion. Our team always strives to provide professional and friendly service, and your feedback means a lot to us. Looking forward to assisting you again in the future!
5/5
TrustpilotMy agent
My agent, Leusa Ellis was fantastic. Chestertons is professional and trustworthy
Hi Balu, thank you for the great review. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotRichie has been very helpful and…
Richie has been very helpful and reliable, and very nice to deal with:)
Hi Carmen, thank you for the positive feedback. We are so glad Richie was helpful and reliable. We appreciate the support and wish you all the best.
5/5
TrustpilotAlways on hand to advise
The company is excellent at keeping me, as a Landlord, informed. Natasha Evans has been very helpful in sorting out any issues.
Thank you so much for the review, we'll be sure to share this with Natasha. All the best
5/5
TrustpilotThanks very much Suzan
I must say that Suzan Saith was very professional and prompt with contact with myself, even when l was not in my response, well done Suzan! Very happy with the work she has done for me.
Dear Mr Pitts,Your feedback is very much appreciated, thank you, Suzan will be thrilled. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you all the best.
5/5
TrustpilotBig shoutout to Amanda Goodman and…
Big shoutout to Amanda Goodman and Synika Regis-Jackson!
It is wonderful to receive such positive feedback - thank you.
5/5
TrustpilotGood service and pro active
Although I didn't rent a property through them in the end, Rosie was very attentive. She worked harder than she needed to and made time to show me around plenty of potential properties at short notice.
Hi Tom, thank you for taking the time to leave a review for Rosie. If you need any help finding a property in the future, please do let us know. Best wishes!
4/5
TrustpilotService quality
The manager assigned to help me with managing the properties Ms Ann Dickson, has been helpful and prompt in responding to enquiries/requests - which is very important to a non-resident landlord.
Thank you for your feedback, Cynthia! We're glad to hear that Ann has been helpful. We appreciate your comments about the letting team and will work on improving response times. Your insights are invaluable in helping us enhance our service.
5/5
TrustpilotI think my agency is a very good…
I think my agency is a very good agency, they are very active to give me a lot of feedback and suggestions on rent, and my agent Mr. Martins is very responsible, I like this agency!
Thank you so much for taking the time to leave us a review. Have a wonderful weekend
5/5
GooglePurchased a property through Chestertons and they were extremely helpful in managing their client and progressing the transaction.
Thank you, William! We're thrilled to hear you had a positive experience with our team. It's our goal to provide excellent support throughout the property purchasing process. Your feedback means a lot to us!
1/5
TrustpilotTerrible Property Management Service
Chesterton's management division is extremely slow, lackluster in its approach, and inefficient to say the least. They simply want to collect their management fees, however, when it comes to servicing the client they respond when it suits them and often by different individuals within the firm that are not up to speed with the matter at hand.I have unpaid rent and they are doing very little to resolve the matter. Furthermore, they take an extremely long time to respond thereby causing a delay in resolving any issues that need to be addressed for my rent to be paid.They lack professionalism and are purely focused on revenue as opposed to servicing their clients. If you want peace of mind and smooth and efficient service as a landlord, choose another company.
Hi Avinash, we're sorry to see you left this review and are aware you have since been in touch with Michael from our Property Management team to discuss this further. We're working hard to recover the unpaid rent and hope to resolve this as quickly as possible for you. If you need to reach out in the meantime, please do let us know.
5/5
TrustpilotA genuinely great company
Abbi and Corey were the first agents I met in my search for a new rental, genuinely lovely people who found me the perfect property. The whole process was easy - the team were super responsive and helpful throughout the whole process.
Hi there,Thank you for taking the time to leave this great review. We're so pleased to hear how Abbi and Corey were able to find you the perfect property and provide a seamless service! We wish you all the best in your new home, and please don't hesitate to reach out if you need any further support.
5/5
GoogleHarry Lofthouse who works in this agency really helped me to find a flat and he did it so quickly because before him I had been visiting many flats and I couldn’t find the appropriate one but he found me a really good flat within three days
Hi Ali, thank you so much for choosing Chestertons to help you in your search for a new home. I am pleased to hear Harry was up for the challenge and was able to deliver a suitable property in super quick time. Thank you for sharing your experience, Amber
5/5
TrustpilotWe had been looking for a property for…
We had been looking for a property for quite some time and were sadly unsuccessful until we enquired with Chestertons. We were helped by Tamara Price all the way through the process which turned out to be very quick and professional and we finally have our new place secured.
Thank you for sharing Liam!
5/5
TrustpilotAlexandra Carberry. Professional and genuine …
I had several viewings with Alexandra Carberry. What an extremely approachable, professional and above all genuine young lady. I am so glad I chose my new property through her. We had a couple of tricky situations which she dealt with superbly. Huge thanks Alexandra. I can’t recommend dealing with you enough.
Thank you for taking the time to leave such a great review!
5/5
GoogleJay Richard’s was extremely responsive, attentive and helpful through the letting process and helped us secure a dream flat, thank you!
Thank you, Elliot! We're thrilled to hear about your positive experience with Jay. Helping you secure your dream flat is what we strive for, and your feedback means a lot to us. Enjoy your new home!
5/5
TrustpilotGood experience
Juliette was great to work with and did a good job of managing the letting process. Would highly recommend her.
Hi RG, thank you for sharing your experience with Juliette. We are so glad she did a good job of managing the letting process. We appreciate the review and are always here to help.
5/5
TrustpilotJuilette Dartois
Juilette DartoisJuilette has been nothing short of incredible in helping us to secure and move in to the property. She tends to any requests, needs or questions we have quickly, and makes everything so easy and convenient for us, whilst understanding our point of view and helps to find a solution everyone is happy with. She’s fun and great to interact with - I can’t recommend her enough!
Hi Aimee, thank you for sharing your experience with Juliette. It's amazing to hear that she helped you secure a new home and was fun to work with. Wishing you all the best!
5/5
TrustpilotEfficient and professional
I have been cooperating with Chestertons staff since the summer of 2024, and in every interaction, they have proven to be efficient and professional. They have always been very helpful and patient in explaining what needs to be done and how. I am very grateful to all of them, especially to my account manager, Samuel Phillips.Cheers,Safaa
Hi Saf, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotDawn was wonderful to deal with
Dawn was wonderful to deal with. She was handling the renting of our property in Belgravia. Very professional, friendly and knowledgeable. Matched us up perfectly with a wonderful tenant who she personally vetted. Absolute invaluable asset to Chestertons. Ask for Dawn!!
Hi Yuri, thanks for your feedback, it's amazing to hear that Dawn assisted you in finding the perfect tenant! Should you need anything else, please do not hesitate to get in touch. Wishing you all the best!
5/5
Trustpilotthankyou.
Niema Latif was really great,she helped us progress with the apartment contract renewal and following up with us and the landlord consistently by phone and email, she made the process smooth and efficient, Chestertons are fortunate to have an agent like her, i would highly recommend her.
What wonderful feedback. We are delighted to hear that Niema made the experience so smooth for you. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
