Burnetware reviews

★★★★★ 5/5

Google

Ben Warren has been a pleasure to do business with from the get-go. He saw the potential in my late mother's less-than-snazzy retirement flat, offered a very competitive rate for his services and was proactive, super helpful and good-humoured throughout the process of selling it, which turned out to be lengthy through no fault of any of ours. Wherever he could he made contact with all parties necessary to speed up the process. He was well-informed, communicative and always a step ahead. He more than earned his fee and I would recommend him unconditionally.

X · 23 March 2024

★★★★★ 1/5

Google

We saw a property for let online, and last week my partner reached out to the agency to request a viewing and ask what documents were needed for the application. We were told we’d get an email with the details, but never received a response. After ome week I followed up asking for both a reply and a viewing, but again, nothing. Honestly, it’s not surprising the property has been on the market for almost a year, prospective tenants shouldn’t have to chase basic communication. Because of this lack of professionalism and responsiveness, we decided to look elsewhere and won’t be dealing with this agency.

A · 16 February 2026

★★★★★ 5/5

Google

Ben Warren was an absolute star from the first time I set foot on the flat. He acted as a professional intermediary between the seller and I; followed procedure, no dodgy tactics and honest delivery throughout... I cannot recommend Burnet Ware's services enough!

Javier · 23 March 2024

★★★★★ 5/5

Google

I would like to thank Rosi Thorn, ( 13 Half Moon Lane London) right from the start she was friendly on first meeting, when I viewed the property I did not feel rushed and she answered every question I needed at the time, I was lucky enough to be able to rent the property I am in now, definitely the right choice for me. Rosi continued to be professional and very friendly and put me at ease with all the questions I asked whilst going through the checks, She is an asset to your company and a pleasure to talk too.

Rachel · 17 April 2022

★★★★★ 5/5

Google

Nice friendly agency - our agent Angie was always helpful and we felt that we were dealing with actual people who care about tenants rather than some big faceless agency that is only after your money

Milda · 24 March 2023

★★★★★ 5/5

Google

Rosi was super helpful and supportive throughout the whole process. I would highly recommend - thank you!

Angela · 23 March 2024

★★★★★ 5/5

Google

I engaged BWG as my letting agent. I was delighted with the caliber of tenants they selected. Following my brief and their own knowledge of the markets I am still renting to the same tenants three years on. I am pleased with the way they manage the flat and the financial side is seamless. All that as well as being extremely professional and lovely people to deal with. Without hesitation I highly recommend this company.

Lorraine · 24 March 2023

★★★★★ 5/5

Google

Ben Warren was the estate agent in our recent purchase, and was the most responsive + considerate person in the process. He kept on top of things, making the process take as fast as possible. On top of this, he helped resolve a last minute misunderstanding about what was included in the sale - without him, there was a chance of the sale falling through!

Misha · 17 April 2022

★★★★★ 5/5

Google

Angela from Burnet and Ware was an absolute hero when I got locked out of my flat over the weekend. There was no way I could get back into the flat and she came straight to the office on her day off to get me a spare key. I can't thank her enough and recommend the quick and efficient service she provided.

Rosie · 17 April 2022

★★★★★ 5/5

Google

Ben Warren was absolutely fantastic during the whole experience. In what was a very stressful year for house buying, Ben was an absolute champion. He was very accommodating and helped chase everything down so that we could complete before the stamp duty holiday. We couldn't have done it without him; he offered a fantastic service.

David · 17 April 2022

★★★★★ 5/5

Google

Since choosing them to sell my mothers property, I have nothing but the highest respect for all of their staff. I am very pleased to say that within the first week they had 2 buyers, both of which wanted to purchase my mothers property. They were very friendly and helpful, especially Vincent.

Grant · 27 October 2013

★★★★★ 5/5

Google

Rosi was really helpful and made our experience with renting a new property with them very smooth and easy. We have just moved in and are already so happy! Great service and would definitely recommend.

Pippa · 17 April 2022

★★★★★ 1/5

Google

Avoid this company!!! I have never come across anything like that before. From the beginning of the tenancy we kept receiving wrong Bill's and they said they would sort it out. Nothing happened. It was me and my flatmate doing their job. Furthermore, they have not given the energy company the update about the reading meter which means oir bill has been increased without our knowledge. The electricity has also been turned off twice in the whole house for multiple hours and no one has ever been informed. This company needs to shut down. What the hell are you guys doing all day? I have not seen ANY performance from ou guys yet. AVOID AVOID AVOID!!!!NegativeResponsiveness, Quality, Professionalism

Isabel · 25 October 2020

★★★★★ 1/5

Google

I've asked to get a landlords reference from them now that I have to move out, but they said they would not give me one since I'm only a permitted occuppier, even though I've lived there for one and a half years. And in order for me to switch from a permitted occuppier to a tenant I need to move out and clear the house so they can do inventory, only then I can apply for a new contract. Where would I live in the meantime? What a joke! They do not care about the tenants at all, stay away!

Catalin · 26 October 2018

★★★★★ 5/5

Google

Great service, very kind and quick to respond to all enquiries. Angela and the team do a great job!

Rosemary · 17 April 2022

★★★★★ 1/5

Google

If I could give a negative score I would. Very rude and unprofessional staff! Takes a looooong time to respond to repairs. The contractor wouldn't even give a notice if he's coming or not.

Redmi · 26 July 2024

★★★★★ 1/5

Google

If I could give a negative score I would. Very rude and unprofessional staff! Takes a looooong time to respond to repairs. The contractor wouldn't even give a notice if he's coming or not.

October · 26 July 2024

★★★★★ 5/5

Google

Hats off to Burnet Ware's Lettings team, esp. Angela, after my wife was accidentally locked out on Sunday evening. They were able to bring a spare key and avoid drastic action. Brilliant

Roger · 27 May 2024

★★★★★ 5/5

Google

Excellent customer service. The team are very personable and I recommend the. For sales and lettings

Christina · 17 April 2023

★★★★★ 1/5

Google

very rude staff i have never come across anything like that before.

Ouafa · 24 March 2023

★★★★★ 5/5

Google

Excellent customer service. The team are very personable and I recommend the. For sales and lettings

Christina · 25 October 2022

★★★★★ 1/5

Google

Useless - on the day the posted a new flat on the market I called the agency and they said that would have called me back to schedule a viewing. never heard from them. Call them again twice - emailed them - called them once again and they told me that the flat was gone already. Useless

Arnaldo · 25 October 2020

★★★★★ 1/5

Google

Only one good agent at the company that was able to aid me which was Ryan. The rest were quiet obnoxious and rude. Very unreasonable also. Wish I had to only deal with one agent but as a small company they clearly don’t value their reputation enough.

Jona · 17 April 2022

★★★★★ 4/5

Google

We've rented through this agency for 5 years and they've been OK. At first they did charge the annual fee to renew the contract but once the new law was introduced they've scrapped all fees. Limited parking space near the office as it's a busy street.

Joe · 17 April 2022