Reeds Rains Southsea reviews

★★★★★ 5/5

Trustpilot

Reeds Rains Bamber Bridge

I recently sold a Tenanted property through Reeds Rains Bamber Bridge.Not an easy sale to conduct as the Tenant was staying in place, Alison never gave up and eventually found the perfect purchaser to take the house and tenant, great communicator and very professional throughout.I will be going back with a second sale shortly for Alison to deal with.

Neal · 8 November 2021

★★★★★ 1/5

Trustpilot

Buyers Beware!!

Buyers Beware!!As a new customer looking to buy, the first contact was not very great. Rude attitude and no phone manners let alone customer service skills. Sellers have entrusted you to sell a house, you have charged a fee for this service so deliver that. I have both bought and sold homes before and spoken with many agents in my time but this by far-left a bitter taste in my mouth. I will never understand this so call level of prestige some agents seem to think they have over people. Every enquire should be dealt with the same level of care and respect.I will be sure to never use you to sell my next house if you service the area .

Sarah · 21 October 2020

★★★★★ 1/5

Trustpilot

The worst agency I dealt with honestly

The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.

Almuayad · 13 October 2022

★★★★★ 5/5

Trustpilot

Very caring and helpful staff.…

The staff who I spoke to on several occasions were lovely and kind. They were very helpful and understanding all through the difficult process. They always put my mind at rest, can’t thank them enough.

Rita · 21 November 2024

★★★★★ 5/5

Trustpilot

What an amazing team

What an amazing team at Burnley. We have nothing but a first class service. The team, especially Dawn and Rachel, have gone above and beyond for my husband and I. Extremely professional, friendly, and go that extra mile for you to ensure moving house is stress free. Thank you for such an excellent service.

Phil · 18 July 2022

★★★★★ 1/5

Trustpilot

No contact as promised.

An appointment was arranged for an agent to view my home to give me a valuation. The viewing was cancelled due to a circumstance to which I accepted but the agent said he'd ring me the next day to give me a valuation over the phone. A week on and I never received the call. If he couldn't contact me then surely the professional thing to do is to pass the job to someone else. So I shall not be using Reeds Rains in the future.

Debra · 3 October 2020

★★★★★ 1/5

Trustpilot

Avoid!

Avoid! Whether you are a buyer or seller, don't waste your time, effort and money!Booked a viewing to find the estate agent knew very little about the property. Promised to get back to me the following day with answers to questions we asked... nothing. Until just under a week later when they rang for feedback on the property. When advised we are awaiting a response to our questions (which the lady seemed oblivious to) and that this service is not good enough, they blamed the owner of the property for not getting back to them and advised they would get back to us again... yet we are still waiting. Turns out we viewed a friend of a friends house and they wasn't even aware of the viewing (house was unoccupied), let alone the questions! (Preston branch)

Claire · 26 September 2020

★★★★★ 5/5

Trustpilot

Professional and friendly

Very easy to work with. Friendly and got the best deal for us.Glenn and the team are very professional, great service

Emma · 23 August 2022

★★★★★ 1/5

Trustpilot

Do not I repeat do not use this agent

Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!

Kim · 7 August 2020

★★★★★ 5/5

Trustpilot

This estate agent’s have been amazing…

This estate agent’s have been amazing from day one the staff I have had dealings with have gone over and beyond caring professional and always there at the end of the phone re help and advice highly recommend !! special thanks to Keren who supported me at all times throughout final sale of the property H E stead

Hazel · 18 November 2021

★★★★★ 5/5

Trustpilot

Reed Rains, Macclesfield

Excellent service from the team, in particular Sue, Zoe and Jaya at RR Macclesfield who recently sold my house for me. From the first point of contact they were polite, friendly, knowledgeable, easy to approach and very professional. They also sold my house within a few weeks and made the whole process easy. I cannot thank or recommend them enough!

April · 3 July 2021

★★★★★ 1/5

Trustpilot

Reeds Raids in Preston..

Reeds Raids in Preston... Absolutely awful. DO NOT USE. Never told us about any of our viewings. Organised an open house and turned up 15 minutes late with various different viewers waiting on the doorstep. Turned up late on several Other occasions and after we sold the house did not contact us once. On the day of completion when they were suppose to meet the buyers with the keys they never called us once and we had to hand over the keys ourselves.

Dan · 13 July 2020

★★★★★ 5/5

Trustpilot

Excellent service from Maria at Rothwell

Thank you Maria Hammill from the Rothwell branch. You found my daughter an amazing property to rent and now Maria is on the search for us an amazing property to buy. I really can't thank you enough for all your hard work, always being there and also ready to help at the drop of a hat.

Janette · 24 February 2022

★★★★★ 1/5

Trustpilot

Fed up of being ignored

Fed up of being constantly ignored by this company. Have emailed them directly, through their website, through RightMove, called them, left voicemails and left my contact details with an employee where I was promised a call back. So far I've not been contacted (not even a courtesy "we're sorry it's taking so long but we'll get back to you") and have lost hope I'll be able to successfully view the property I want.If this is what they're like to deal with trying to arrange a viewing for a property, I dread to think how inefficient they'd be to complete the purchase.

Matt · 30 June 2020

★★★★★ 5/5

Google

Really great service from Jacqui and the Reeds Rains team to quickly source a contractor to fix a hot water issue on our flat in Southsea. Happy tenant as well so a big shout out to the team.

Allan · 19 September 2024

★★★★★ 1/5

Trustpilot

Salford Quays - Lies and so unhelpful

Simply wanted to view a 1-bed apartment in the Salford Quays area. Initially arranged well enough, then the appointment was cancelled by the agent (agent said the property was having work done) but when I emailed back he had in truth simply taken the day off and clearly cancelled his appointments to facilitate this. Re booked for a later date and time (chosen by the agent who subsequently wouldn't even be flexible enough to move this by 30 mins as it conflicted with another appointment I had. Then just before the 2nd appointment he advised me by email that someone else had already taken the property so the 2nd appointment never even happened. How someone else let the apartment when the workmen were apparently there preventing viewings remains a mystery?Finally to add insult to injury the same apartment is (a full week later now) still advertised on both Right Move and their own website as still being currently not let! God help the poor landlord depending on getting this rented out in the current market conditions waiting for these people to be bothered to actually show the place to someone...appalling!

Darren · 27 June 2020

★★★★★ 5/5

Google

As I live in Kent and was selling my late Mum's retirement flat in Southsea from a considerable distance, I needed an agent I could really trust and rely on to keep beavering away in a slow and difficult market. I'm pleased to say that Reed Rains delivered in every way. From the beginning, Dan and his exceptionally strong team, stood out from the many agents I saw, and proved to be a real find. I was kept regularly informed, the communication and advice at every stage was honest, straightforward and realistic and Dan's quiet but highly informed and experienced persistence paid off and achieved a sale exactly in line with the price range he had advised. I really grew to trust Dan's judgement and felt he was batting for me throughout, including going the extra mile to really research and understand the specific micro market attaching to my Mother's and nearby properties. I'm not easily impressed but felt Dan and, unusually, every member of his team I dealt with, to be superb. An outstanding service in every way which I would unhesitatingly recommend.

David · 20 June 2020

★★★★★ 5/5

Google

I have not rented/purchased with them (yet), but they showed exemplary customer service on the phone, multiple times. Not only they know everything about the properties they advertise, they are very helpful giving you advice even if you are not their clients. They are also flexible, which is definitely a 5* I wish I had met them earlier. They usually have fantastic properties which go very quick, in some cases in less than 24 hours, and I can understand why.

Peter · 20 June 2020

★★★★★ 2/5

Google

I did not have the pleasure to deal with them as I only called asking for a property to rent, only managed to say who I was going to be moving in with ( myself, my wife and my son) and was told that they didn't have anything. The agent didn't even take my number or email in case any new properties came up, I considered it not very professional from my point of view.NegativeProfessionalism

Riccardo · 26 August 2021

★★★★★ 1/5

Trustpilot

Before moving with this agency

Before moving with this agency, we lived in 3 other flats. We never had problems with the other landlords, but this people is something out of this world. First of all I would like to clarify that they never played fair with us: in the visit to the house I told to the agent that I really wanted to rent the property, I even said to her to sign in the moment of the visit, but she told me that it was ok, that they were going to keep the property for me and that I could do the paperwork the next day. Next day, when I called her, she told me that the landlord accepted another offer. I think that was just a way to make me say that I was able to pay 6 months in a row. And so, the landlord accepted my offer.We moved to their property in February. When we moved there, the storage heaters were not working. At this point, I want to highlight that we moved with a 40 days baby. When you pay 6100 GBP before moving to a house, you expect a service. For 20 days, in February, with a baby, we lived without heaters. They just kept saying that maybe I didn´t know how to turn it on. I had to write them in a non friendly way to get a handyman in the house fixing it. And he had to fix it, because it was damaged.They came 2 or 3 times to visit the house to check everything was right. As in the contract, if the agent would have realized that something had to be repaired or cleaned, or misplaced, she had to aware us in order to do something about it.Well, in all the visits, she came to the house, checked it in 2 minutes, and said: everything is ok. We even got emails after each visit saying everything was ok.When we moved out, they sent us a email saying that the house needed a deep clean, 7 new bulbs (we stayed there for 10 months), and apart from the deep clean, they wanted to charge us for cleaning the door of the microwave (it just have a water vapour spoil in the door), for cleaning the door of a dishwasher that we never turned on, and they wanted to charge us for some mould and dump. Around 400 GBP for this. They even wanted to charge us to buy new curtains because of the damp , when curtains were made of a material 100% washable.The pictures of the original inventory had nothing to do with the inventory they did at the end of the rental. The first one, was a bit blurry, and the pictures of it were taken from a distance of everything. The pictures of the inventory they did when we moved out... What a crime. They did pictures with zoom of every single centimeter of the house, they moved furniture that weight around 50kg to do pictures of the floor below it. They even did a picture of the inside of a bin that it was not in the original inventory!So, they wanted to deduct 638GBP from our deposit, (we couldn´t get a VAT invoice, and the receipt they sent us was clearly suspicious: in the receipt one of the concepts was "Towel needs to be removed from kitchen floor 1 £4.00" Towel that we left there to protect the wooden floor from the water that could fall from the non-no-frost fridge). But I submitted a case through Mydeposit, and mydeposit has just given 340 GBP to them. If you are living in a Reeds Rains´s property, be aware. Keep this in mind. If you are not living in a Reeds Rains property, avoid them.The reviews with 5 stars are because before you move in their properties, a Barbie girl, ask you for the 5 stars review.

Rafael · 2 June 2020

★★★★★ 5/5

Trustpilot

Personal service

Andrew the proprietor was always available to discuss our sale and took responsibility for viewings as time passed. He did his best to negotiate with potential buyers as per our agreed strategy.

Simon · 12 December 2024

★★★★★ 5/5

Trustpilot

Lovely staff

What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional

MRS · 25 September 2024

★★★★★ 1/5

Trustpilot

Very unhappy..

Very unhappy... They just never fixed anything... No quality, not that there is no high quality... No quality is the term to be used... Houses left in dump, mold... Unheated... Poor systems... And lickeage in the roofs.... They do not have to fix these over years... Their national economic strategy... Ahahaaaaaaa... Leaving country for such... Sorry... In USA I heard the economy is better... My family doesn't need such! Your welcome!

Brigitta · 22 February 2022

★★★★★ 1/5

Trustpilot

APPALLING SERVICE!

If I could have given this Company no stars I would have done so.Made an offer on a property several weeks ago and then made several calls to find out what was the outcome as no one came back to me. Initially blamed me for not providing proof of mortgage acceptance despite the fact I had the majority of funds in cash and informed the Agent that if there were to be a problem, a family member would cover the shortfall, so a cash buyer in every sense of the word. Also, I previously worked in a local Estate Agent and it is not normal for people to make offers against properties they can’t afford. Eventually told there were several family members involved and the situation was ‘complicated’. Made a final call into the offices on the 22nd to find out if there was any progress to be told matters were still ongoing.Last week I was sent an email from RR with a link for another property, the link was broken so I went onto their website to search for the property. Whilst scrolling through, how shocked was I to see ‘sale agreed’ against the property on which I made the offer. I received no notification either verbally or written of this at all and I was therefore never given an opportunity to increase my offer. I phoned the offices to advise of this situation and was told I was called on the 22nd when in fact as previously stated, it was I that contacted them! I had Vodafone search my account and they indeed confirmed no call was made by RR.Not only is this extremely poor management, it is also my understanding it is illegal to not be kept informed.I feel very sorry for the vendor as I would have offered full asking price and possibly slightly more had I have been given the opportunity, something sadly, they will never be aware of.

Sheryl · 17 February 2020