Prime Property Management reviews

★★★★★ 1/5

Google

Moved into current property in October 2020, had various issues aswell as no heating in bedroom and living room, we were told repeatedly that we didn't know how to use the storage heaters correctly. Eventually heater in living room was fixed and heater in bedroom was replaced in January 2021 - 4 months after initial report. The heater in the bedroom melted the blind directly above it, this was (and is) a fire hazard, when this was raised with Prime we were advised by Sarah Holdsworth (the manager) that we could vacate if we were still not happy with their efforts - or remain in a property that may burn down. We have never used this heater since and sought our own oil heater instead. We have had 5 leaks in 3 years, the most recent ongoing since 10th August. There is active water leaking into 2 electrical switches in the hallway, a large black mould patch in our storage cupboard and a second leak in our bedroom ceiling (where our 2 year old also sleeps). We were informed this morning by Angela that the leak relates to the property above us and is soiled water from their toilet coming into our flat for the last 7 weeks. We have mould spores and unhygienic filthy water leaking into our bedroom. Other than this mornings email we have not received any apology for the continued disruption or courtesy update from Prime. They have been (and are) incredibly flippant, rude, impatient and unprofessional towards us. It does, at times, feel that they have a personal issue with us and for whatever reason think that it is acceptable to behave in such a vile manner. AVOID!! AVOID!! AVOID!!!

Martina · 25 March 2024

★★★★★ 1/5

Google

Absolutely dreadful we live opposite to a house being rented through Prime which was originally owned by a wonderful Widower Gentleman, who kept it immaculate. His daughter moved abroad & left the property to be rented. At first all seemed O.K. except unfortunately each renter owned a large White Van. However the last tenants were dreadful, the gardens where a disgrace, the police came several times (not sure just what for) there were lots of cars parked outside - constantly receiving parking tickets - people coming & going. All the immediate neighbours in the beautiful street where we are lucky to live, were upset. Now the last nightmare tenants have gone, it is going to be sold. Thank goodness, But to sum up Prime should have vetted their prospective tenants more closely & also my husband went over just after the last tenants left to help re bag the black sacks they had left, which the foxes had got at & strewn everywhere. As the elderly couple living next door to this house was doing it. SURELY Prime should have arranged all this, after all they are being paid to do so. So all in all Prime seems to learn just how to manage properties or going in to something else. By the way did phone to complain just now & the woman was quite curt & evasive. Oh! Dear is there anything they excel at??

Michael · 23 June 2018

★★★★★ 5/5

Google

Can’t fault the service from Prime Property Management. In particular Angela was really helpful and went out of her way to ensure that my daughter got the agreement and keys to her property in record time after her baby made a surprise early arrival. They have also been helpful and updated since, assisting with a couple of maintenance issues too. Five star rating from me and very well deserved.

Maria · 23 June 2019

★★★★★ 1/5

Google

I was recently in a situation where I lost my job and ended up in rent arrears. Property manager does not relay messages to landlady. Tries to use bullying and intimidation tactics. Does not listen when getting explained to. Speaks to you with disrespect and tried to say that I am repeatedly missing payments when they were in fact mistaking me with someone else. Unprofessional and rude

Marc · 12 April 2024

★★★★★ 5/5

Google

I am speaking from a different perspective but I have dealt with many agents over the years as a contractor and since working with prime have found that the office is run with superb efficiency. Having entered numerous occupied properties to carry out work I have had the chance to speak to many tenants and I am yet to hear a negative response. I can whole heartedly recommend this service for landlords and tenants.

Paul · 22 June 2021

★★★★★ 1/5

Google

The woman that showed us around the house that we looking to rent was totally disinterested, for someone who is meant to show some kind of enthusiasm, she scored a low 1!!! After being told that the monthly rent was not negotiable, surprise, surprise, a few days later the revised add for the same house had been reduced down £100. It's no wonder why estate agents have a bad reputation.. I would rather recommend a used car salesman than recommend Prime Estates. One person has ruined my opinion of this company. I've given 1 star because she turned up on time.

K · 23 June 2018

★★★★★ 5/5

Google

I have used many agents over the years but have never been completely satisfied with the service I have received. This changed three years ago when I moved over to Prime Property to manage my properties. These guys have obviously been in the management business a long time and know there stuff. Always at the end of the phone with advice and help when needed. They give a very professional service and when I needed some repairs on one of my properties they were there with the right tradesmen, keeping me and my tenant informed from start to finish at a cost cheaper than I could get the work done. Nothing was too much trouble and they went above and beyond what was expected. I would have no hesitation in recommending these guys. Thanks Prime Property. A great job from honest and professional people.

Bob · 23 June 2018

★★★★★ 5/5

Google

Excellent! Used Prime to manage a property for several years without any complaints. On the contrary they have always been extremely helpful and friendly. When we had one tenant who 'went away' owing us rent money they pursued him and his guarantor diligently with a mountain of phone calls, emails and legal actions. They were also very proactive when managing the property and instructed a number of extremely capable firms on our behalf to carry out maintenance, repairs and house clearance. Would recommend 100%.

Sarah · 23 June 2018

★★★★★ 1/5

Google

Absoulte joke a property management team. Always rude whenever i had to call them. Never helped when we had serious issues with the property and was told to go do it yourself.

Thomas · 26 September 2024

★★★★★ 1/5

Google

Do not use these people if you happen to be either a gay woman or a gay man. They are extremely homophobic. They do their checks accessing your personal Facebook account and if they happen to see photographs of a same sex couple, even if it was in the past, they will quite bluntly tell you that the landlords wouldn't want "someone like that" renting their property. Absolute disgusting, appalling manored staff. Would not recommend to even my worst enemy.

April · 23 June 2017

★★★★★ 5/5

Google

First class operation. The business owner, Sarah and her colleagues, Helen and Angela really take their work seriously. They appreciate that tenant satisfaction is as important as landlord satisfaction and that a strong relationship with both is how a successful landlord builds a good portfolio. They take their work really seriously, stay on top of a minefield of regulation and legislation and ensure that a landlord's investment is properly protected. Many thanks all.

NITIN · 23 June 2018

★★★★★ 5/5

Google

My experience is I feel looked after. Any faults I contact by email and its sorted literally the next day. I am grateful for everything .

Jen · 25 March 2024

★★★★★ 5/5

Google

Rented with them for 14 years and always found them helpful and quick to respond to issues withing the property .

Kirsty · 12 April 2024

★★★★★ 5/5

Google

Since i live abroad after an untimely Family Bereavement i needed someone who i could trust and help my young daughter set up her first home, luckily i picked Prime Property who were excellent from day one, They kept me fully informed at all times and assisted my daughter whenever required. Great service provided through out.

Steve · 23 June 2019

★★★★★ 1/5

Google

Spoke to me and my daughter like absolutely dirt we wished we had read the reviews on them first! Would not recommend to my worst enemy took my daughters money and refused to give it back these really are not the kind of people you want deal with!! Their attitude absolutely stinks AVOID AVOID AVOID!!!

Ruth · 23 June 2018

★★★★★ 5/5

Google

Had a lovely agent called Sarah, really helpful couldn't ask for a better letting agent

Sheryl · 12 April 2024

★★★★★ 1/5

Google

Rudest company I have ever come across. Shouldn’t be in customer service.

Caroline · 29 April 2024

★★★★★ 5/5

Google

We've been using Prime Property for the past two years and cannot recommend them highly enough. All the girls a very professional and helpful. Their tenants tend to be of a high standard and lettings have been quick.

Frank · 23 June 2018

★★★★★ 1/5

Google

Went into the southend office today with my niece. Totally shocked and disgusted by the way we were spoken to by the woman .Avoid this company at all costs .Rude and unprofessional

Sally · 23 June 2018

★★★★★ 5/5

Google

Always helpful to their clients ie myself, i have received abundant support regarding any important matters

Malcolm · 13 April 2022

★★★★★ 1/5

Google

Worst customer service I have ever experienced. would never recommend to a family member or friend. Only to people I despise.

Lloyd · 24 June 2015

★★★★★ 5/5

Google

I have always found Prime Property to be efficient, professional and knowledgeable. I would highly recommend their services.

Michael · 23 June 2018

★★★★★ 1/5

Google

Awful company, reported cockroaches not even a reply!

Lewis · 23 June 2019

★★★★★ 5/5

Google

Staff extremely friendly and professional would recommend

Paul · 23 June 2017