Martin and Co Southend-On-Sea reviews

★★★★★ 1/5

Google

I would give this company -1000 stars if I could. As someone who has been private renting for over 20 years, this is by far the worst letting agent I have ever had to deal with. If you are a slum landlord I would recommend them however. If you are tenant - well just look at the other reviews here or anywhere of tenant experiences. I don't actually know what the people in the offices do, because they don't know anything and can't do anything...All evidence is conveniently lost, evidence that they should have photos of every time they do an inspection, Even the workmen that come once in a blue moon are instructed to only do a half fix or a bodge job. And they turn up with no notification. Sometimes Im out because I have a life, then I get penalised for not being in when they didn't tell me anyone was coming. And when they do come they come just to look at the job and never come back to carry it out, mostly because they all say they know of my landlady and she does not pay them, why a company would want to keep such a landlady on their books? I have had 2 ceilings fall down during my tenancy, which only by the grace of good have I been around to keep my children out of the way. These issues are reported, reported, reported and nothing is done. EVER, in fact they then start to blame the tenant. I have also been forced to sign digital contracts through good lord which sell my data to 3rd parties, but was told there was no other way to do it, which I think is illegal, and I don't appreciate the spam calls in the following weeks of a tenancy renewal. My email has been blocked from their head office address for man-years as I have tried to complain about numerous things. Unfortunately I am stuck here at the moment under circumstances, I can not wait for the day when I no longer have to deal with them.

Bianca · 27 October 2025

★★★★★ 5/5

Google

I have had Martin & Co as my letting agent close to 25 years now. As a long term tenant I can honestly say they have been brilliant. My main dealings over the years has been with Rose, Gaynor and Laura. All three are a credit to the agency. All correspondence, mainly by email or telephone has been dealt with quickly and professionally. I have always been greeted with a smile when coming face to face with the team. When the property I rent is due for inspection I am notified beforehand, so if I need to change the date due to work commitments, they accommodate the best they can. On all inspections they have shown the utmost respect to my late, disabled mother, who use to reside with me until a few weeks ago. Over the years my landlord changed agents. I was not happy with the new agent and so I contacted Martin & Co. They went out of their way to find me suitable accommodation in the area I requested. That was 15 years ago and I have absolutely no regrets. I would highly recommend Martin & Co to anybody who is looking for a professional, and caring agent.

Maria · 24 November 2023

★★★★★ 5/5

Trustpilot

Fantastic stress free experience

A big thank you to Tracy and Ian Martin and Co Hucknall, for being my letting agent for 6years very efficient first class service. Then now selling the property for me. You were attentive, always on hand to answer my queries very quickly. Leasing between buyer, buyers solicitor and my own solicitors for a seamless sale. Thank you.

Andrew · 22 December 2024

★★★★★ 1/5

Trustpilot

Martin & Co have got to be the worst…

Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.

Amelia · 16 November 2023

★★★★★ 5/5

Trustpilot

Excellent service and courteous staff

My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.

Jan · 31 August 2016

★★★★★ 1/5

Trustpilot

Terrible agency

Rented a property from Martin & Co over 3 years. very slow resolving issues, attempted to put the rent up at every opportunity an tried to take back every penny of my deposit over pre existing property issues.

Tashan · 15 September 2026

★★★★★ 5/5

Trustpilot

Highly Professional and honest staff:Gloucester

Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.

Nontobeko · 15 May 2024

★★★★★ 1/5

Trustpilot

Would do 0

Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.

Liam · 12 February 2026

★★★★★ 1/5

Trustpilot

New Milton, Awful estate agents, left us homeless with no help

Disgusting estate agents didnt bother with us at all, I called and called to view a property as ours was only a short term let, they never bothered to tell us when the viewings were despite me calling several times and let the property go to someone else. There was nothing else available and because of this we ended up homeless while I was pregnant and with a 3 year old. Never use them!!

Lilsy · 12 March 2024

★★★★★ 1/5

Trustpilot

MARTIN AND CO MEDWAY

MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.

Elena · 30 January 2026

★★★★★ 5/5

Google

Martin & Co were instrumental with selling my flat. Their team put in hard work and effort going the extra mile to ensure the sale went ahead smoothly. Although our sale was difficult, they did work hard throughout. A particular thanks to Charlotte C and Reece L for their particular dedication.

Kieran · 27 July 2023

★★★★★ 5/5

Google

We bought our first place through Martin & Co Southend. Thank you Charlotte for your help liaising with the seller and the solicitors so things moved fast in the end and we were able to make it before our mortgage offer expires. Martin & Co agents have been very helpful and responsive.

Y · 22 June 2023

★★★★★ 1/5

Trustpilot

Anti social tenants welcome at Martin an co.

Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.

Paul · 23 March 2026

★★★★★ 1/5

Trustpilot

As a landlady for over 20 years this is…

As a landlady for over 20 years this is comfortably my worst experience. The letting agent at the Leicester office was rude and patronising at times. Incorrect AML checks for which there was an expectation the landlord would cover the costs. Slow replies to email and requests often not actioned. Questionable GDPR compliance with attempted validation through loose loopholes. Overall a stressful experience which is concerning when you pay for a service to take away the stress!

Love · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been searching for a property…

I have been searching for a property for quite some time now and Martin&co have really gone out of there way to help me in many ways! i find their suggestions and advice really great! I have been helped by Dan Webber for the viewings and been helped by Charlotte Cotter and Becky to! and together all of them have really been very helpful and polite and reasonable! Great job guys thank you very much!

Gordon · 14 January 2019

★★★★★ 5/5

Google

Since I transferred over from my previous agent, I have experienced a quantum leap in service, attention to detail and rapid response to any and all enquiries. Gaynor and the team have been quick to update me of any issues and have been very swift in carrying out my instructions to the letter. I have been totally impressed by Martin and Co. and would definitely recommend to landlords and tenants alike.

SALEHUDDIN · 22 June 2020

★★★★★ 4/5

Trustpilot

Martin & Co. Maidstone

I wanted to give 5 stars but it would only let me put 4 Martin & Co in Maidstone, Amanda & Michelle, have looked after my property from August 2023 to the date it sold April 2026. They are very professional and always dealt with any issues promptly with no fuss. I highly recommend them.

Neil · 24 April 2026

★★★★★ 5/5

Trustpilot

Martin & Co Wokingham and Bracknell is…

Martin & Co Wokingham and Bracknell is amazing!The owner Erica is and was always available and supportive during almost 3 years that I was a tenant. They are very frank, well organized and ready to help anyone. It doesn't matter if you are a tenant or a landlord!!The best agent! We were lucky to have them adminstrating our tenancy!!!

Ricardo · 17 June 2022

★★★★★ 5/5

Trustpilot

Simply the Best

I have used Martin&Co to look after my properties for 13 years and wouldn't be without them. They are very professional and sort out any problems so I don't have to! Diana Gaglio is the person I have been dealing with lately for one property and she saved me £100 by finding a better deal for something, brilliant! I feel like she looks after me in fact all of Martin & Co look after me, that's how it feels. 🙂

Mrs · 7 July 2023

★★★★★ 1/5

Trustpilot

Martin&Co Wokingham

My opinion is to STAY WELL CLEAR!!After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class citizen!! In my personal experience even going as far as stating that we had no rights.In my personal experience with Martin&Co and dealings with Erica and her team they persisted to in my opinion try to threaten and intimidate, again in my opinion and based off of my personal experience, I was left to feel they used underhand practices to get the outcome they desire.Personally, as a tenant who values my right to privacy, and right to quiet enjoyment as set out in tenancy agreements. I did not feel as if that was respected or acknowledged by Martin&Co Wokingham. In my experience they contacted me outside of working hours numerous times no matter how many times I requested them not to, I was left to feel harassed. In my experience numerous times Erica phoned/emailed myself when she wanted to, personally I don't want to take calls as late as 8:30pm regarding such matters however I had no choice with Erica. In my personal experience they even went as far as turning up to the home without notice!!In my personal experience our deposit was not kept in a safe manner and in my opinion was not dealt with professionally and fairly at the end of the tenancy. After numerous requests surrounding our deposit, I'm left to personally feel it is not something Erica and her team at Martin&Co sadly seem to believe in. In my experience our deposit was threatened several times and again in my opinion used as leverage whilst they continued to withhold up to date prescribed information that they were required to provide us with during our tenancy.In my experience they did not deal with our deposit requests and took the complete allowed time to reply to any requests made from the governing body. They made numerous claims which would seemingly double the following day, I was left to feel as if these were fictitious claims. For us personally it took 4 months to reclaim the deposit when the governing body dismissed many of said claims. In my opinion I would hope and expect a company like Martin&Co to deal with this in a more professional and timely manner. My advice based on my experience is if you're a landlord that wants to know their property is in the safe hands of professionals, I would highly advise staying clear!! During my dealings with Erica and her team they weren't the best with paperwork and made numerous errors in the actual paperwork they did prescribe!! In my personal experience they left confidential paperwork with high value in an unsecured environment and the team could not even find it at one point. In my experience during this time a staff member was in my opinion incredibly rude to us, even though they could not find our confidential paperwork through their own errors. In my opinion and experience Martin&Co they struggled to acknowledge most of tenancy law, except that which benefited their own motives.In my experience they took no accountability of their numerous errors and tried to claim the incurred costs of their what I deem as amateur mistakes out of our deposit. In my opinion these mistakes came down to a lack of knowledge within the team and leadership, in my opinion this isn't the behaviour of an honest upfront company, and they should rather deal with their mistakes in a more professional manner.

Tom · 7 June 2023

★★★★★ 5/5

Google

Special Thanks to Martin and co for helping me out in renting my property. Many many thanks to Reece Lindberg for being very very helpful patient and advisable for choosing my property. Highly recommend Martin and co for every one who are looking to buy or rent a property. Amazing professional Service ..Thanks To Jordan Satchell Who helped me while Reece was off for a week. Regards Akeel

Akeel · 22 June 2020

★★★★★ 1/5

Trustpilot

Morrisons Village Square Runcorn has…

Morrisons Village Square Runcorn has rapidly gone to the ruins, fridges are empty most of the time, limited stock on the shelves, there has been no sugar on the Costa Machine for 3 weeks now, I asked can you not use a bag of sugar for the coffee? The reply was, we are not allowed, i usually spend £30+ in there everyday before work only to find i need to go to another shop to get what Morrisons dont have in stock, its absolutely degrading by management from Morrisons to limit the stock availability, I must refrain from using that store again

Mal · 18 August 2025

★★★★★ 1/5

Trustpilot

Gina Rude and Unprofessional!!

We viewed a property in channel view and clearly this is the worst and most unprofessional agents in the world!The lady Gina was so rude and unprofessional she struggled to even greet us when we arrived the property turned her back on us walked off.We really liked the property and made an offer of £1625 which its clear to see that the agent didn’t know or couldn’t be bothered to present our offer to the landlord and provided no feedback whatsoever regarding why another offer had been accepted.If your a landlord or tenant Avoid this agent at all costs.Im glad we didn’t get the place now knowing what kind of Rude and unprofessional agency would be managing my tenancy!!Disgusting service!

Sean · 16 May 2023

★★★★★ 1/5

Trustpilot

A disgusting way to treat a new mum!

My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has taken the initiative or the responsibility to sort this for her.

Free · 23 March 2023